Contact J Crew Customer Service

Contacting J Crew Customer Service Center

J Crew is a clothing and accessories line with products for him, her, home and more. The company started as a catalog line, but within six years of the first catalog, a store was opened in New York City and the rest, as they say, is J Crew history.

to leave a comment about your customer service experience.

Contact Info:

J Crew supports online and offline purchases. Some of the information we’ve provided is for online customer service and some is corporate. Read through the information and choose the best contact option for your customer service needs.

Phone Contact Number

J Crew customer service provides phone support 24/7 so customers can call when they need assistance – night or day.

  • J Crew Phone Number: 1-800-562-0258
  • Fax: 1-434-385-5750
  • Personal Stylist: 1-800-261-7422
  • Wedding Specialist: 1-800-205-3877

Mailing Address

Customer service is also willing to grab a letter opener and dive into your compliments and complaints, but first you have to address the letter to:

J Crew Customer Relations1 Ivy CrescentLynchburg, VA 24513

While this address is perfect for correspondence, it cannot be used to return products or merchandise. You can send back your J Crew order, after following the return instructions, to:

J Crew Returns3 Ivy CrescentLynchburg, VA 24513

Official Website

  • The J Crew official website is The front page is a little cluttered with information, but much of the information you’ll need to contact J Crew customer service is located on the front page. The remaining information can be found on the Contact Us page.

Social Media

Businesses have no option other than being socially active, because customers demand it. You can find J Crew customer service on the most popular social media sites.

Customer Service Email

There is nothing simpler than sending an email to J Crew customer service when you have a direct, dedicated email address. Remember to skip the email and head straight for the phone if the issue is financial and requires you to discuss your bank account or credit card with the agent. Email is not a secure means of communication.

Our Experience

We like contacting customer service departments and having the feeling as if we have options. When we called, we noticed two available options to speak with a customer service agent. Customers could wither select 2 in order to speak with an agent or remain on hold. We decided to remain on hold to see how long it took for an agent to answer. In less than 2 minutes, we were speaking with a live agent. The total time of the call was less than 5 minutes and in this time all of our questions and concerns were addressed and resolved. The J Crew customer care team is great. When you called, what was the outcome? If you have a few moments, we would appreciate if you commented below.

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2 Comments on “Contact J Crew Customer Service
  1. Recently went to J crew in Nanuet Ny. Store #795. Joanna Rivera waited on us. She was amazing. We had many items to return and she did it all with a smile. She went above and beyond and deserves to be recognized for her outstanding customer service

  2. I was in the Pittsford NY, J Crew Factory store on 11/7/2020. The service my family and I received from Arti was exceptional. Her attention to detail, combined with the ability to help you find just the right outfit was truly appreciated.

    Thank you, Arti

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