Contacting Infiniti Customer Service Center
Infiniti is a luxury automobile company that prides itself on pushing the envelope of design and performance. Infiniti offers sleek sports cars and family vehicles so there’s something for everyone. When it comes to Infiniti customer service, buyers expect to be treated well because they pay the price for luxury.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Infiniti customer service page offers quite a bit of contact information, including dedicated phone numbers for customer service in the US and Canada.
- Consumer Affairs: 1-800-662-6200 (7 AM to 7 PM Mon to Fri, 8 AM to 5 PM Sat)
- Roadside Assistance: 1-800-662-6200 opt 1 (24 hours)
- Canada Customer Service: 1-800-835-0221 (24 hours)
- Infiniti Financial Customer Service: 1-800-627-4437 (7 AM to 7 PM Mon to Fri)
- Lease Customer Service: 1-800-887-5155 (8 AM to 6 PM Mon to Fri)
- End of Lease Customer Service: 1-800-778-4211 (8 AM to 6 PM Mon to Fri)
There are various reasons why a customer would want to contact Infiniti customer service by mail. Maybe the customer service representative exceeded expectations or the repair department made a mistake that caused a huge inconvenience. You have your reasons and Infiniti has two mailing addresses.
Infiniti Consumer AffairsPO Box 685003Franklin, TN 37068
Infiniti Financial ServicesPO Box 660360Dallas, TX 75266
The US Infiniti company is located at http://www.infinitiusa.com. In addition to vehicle descriptions and pictures, you’ll also find customer service contact details and social networking information. Social networks where Infiniti participates include:
Customer Service Email
There are customers who like to talk with a customer representative and get it over with and others who send letters every time they have a problem. In between the two are people like email contact because it’s quick, easy and convenient.
- Infiniti Customer Service: http://www.infinitiusa.com/iapps/contactus
- Infiniti Test Drive: http://www.infinitiusa.com/tools/find
- Infiniti Recalls: http://www.infinitiusa.com/iapps/contactus/recall
The test drive link is for an application to find your local dealership. After searching for the dealership you’re given the option to send a message to a salesperson to setup the test drive.
The customer service department is easy to contact, once customers finish listening to the automated system. To expedite your call to the customer service department, simply press 7 and the call connect to a live agent. We asked the agent for information relating to warranty coverage and repairs. We wanted to know if after-market additions are covered under the general warranty.
As explained to us by the representative, after-market products are covered if the products are put into/onto the car at the dealership prior to purchase. If the products are placed on the car after purchase, they are not covered. The agent provided us with helpful and useful information. Did the representative help you? Tell us your story.