Contacting IKEA Customer Service Center
IKEA is one of the world’s largest furniture stores, specializing in ready-to assemble products. The company started in the early 1940’s as a way to better the life of everday people. This premise is still alive today as the company is committed to serving millions of customers around the world. The company realizes that customer have questions and concerns regarding products and services. This is where IKEA stands above the rest of the competition. Customers have the ability to address issues with the customer service department I order to resolve concerns.Click here to leave a comment about your customer service experience.
The customer service department is available for customers to ask questions and voice concerns. When contacting the customer service department, customers must call during regular business hours. For phone calls to the customer service department, customers can call Monday through Sunday 9am to midnight EST. Customers can contact a representative using the Live Chat Monday through Saturday 8am to 8pm EST; Sunday 9am to 8pm.
Phone Contact Numbers
- Customer service department: 1-800-434-4532
- Corporate headquarters: 1-610-834-0180
IKEA Corporate Headquarters496 West Germantown PikePlymouth Meeting, PA 19462
Customers using the official IKEA website http://www.ikea.com/us/en/ will first need to select their particular country, in order to customize the experience. After selecting the country, customers can search items based upon category or collection. Customers can also make a purchase or find the nearest location to shop in-store.
If customers want to know what the company does for the community, we recommend visiting the IKEA Foundation page. Customers wanting additional information regarding products and services can also review the FAQs.
Customer Service Email
Go to email@example.com in order to send an email to the customer service department. Customers should be aware this email address is primarily for online orders. We sent an email to this department asking if the customer service department had a dedicated email address. The automated response stated a representative would answer our concern within 24 hours. Customers can connect with IKEA on the Facebook page or the Twitter page.
If customers want to contact the customer service department, prepare yourself for confusion. We contact the customer service department and the automated system provided an option to speak with a customer service representative. We selected this option and the system asked for our zip code. Since there is no IKEA in our location, we were asked for another zip code or hold for the stores in our location. After enduring this process, we selected a location and the system offered a store location, not a live representative.
We eventually had to call back, select another department and asked to be transferred to the customer service department. After approximately 15 minutes navigating the system, we asked the agent for information regarding returns. The agent explained the process, but never apologized for the confusion or the lengthy wait. We expected more and received less. Did you encounter a similar situation? Share your thoughts below.