Contact Customer Service

Contacting Customer Service Center is a savings website open to members. Membership is free for 2nd Row Members. You must make a purchase on the website and pay applicable fees (not revealed on the website) to gain access to sales one hour earlier as part of the 1st Row Membership program. All sales are limited to the product inventory on-hand and items may sell out quickly. Discounts of up to 70% are given on items sold on the website.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You cannot contact customer service by phone, but you can contact a member of the customer service team by live chat. The live chat link is also the link for the contact form.

Mailing Address

You can choose to email customer service or send a letter to the New York address with your questions. It is important to leave out any and all financial information if you choose to contact customer service as there is no way to determine who will read the communication. Attn: Customer Service 620 8th Ave. 45th Fl. New York, NY 10018

Official Website

We found the official website for customer service at The website is all about flash sales and discounted merchandise. Customer service information is lax, at best, with only a mailing address and support page for emailing customer service. Live chat is also available.

Social Media

Though customer service does not offer a phone number to contact someone in the customer care department, there are multiple social media pages. Social media started out as a way for businesses to connect with customers to drive sales, but recently many companies have started answering customer service questions on social media. Log in to your account to contact customer service directly on social media.

Customer Service Email

Head over to the support page to send an email to customer service. The support page is packed with FAQs and answers to common questions, but there is a direct link to the contact form.

Our Experience

We did not find a contact phone number for customer service. There are many ecommerce websites that choose to save money by eliminating phone support. does offer live chat. We managed to reach an agent on live chat within 30 seconds of opening the live chat page. The agent was helpful in determining availability.

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