Contacting HTC Customer Service Center
HTC is well-known as the company behind some of the most technologically advanced smartphones available today. The company hasn’t always hit the mark, however. The HTC Tilt was one of the first advanced smartphones the company released, but it was riddled with problems. As technology moved, the company took a different path and ended up creating quite the impressive line of smartphones. As of 2012, HTC offers the HTC One S, HTC One V and HTC One X, among others.
The mobile phone market is highly competitive, which means companies like HTC must provide fantastic customer support to keep their fan base happy. Unfortunately, when you purchase an HTC phone from your mobile phone provider, HTC is not responsible for the upkeep and maintenance of the phone.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
HTC is not a US-based company and the company is spread internationally. We have collected a series of phone numbers for customers to access customer service from various parts of the world. US customer service is open from 6 A.M. to 1 A.M. EST every day of the week.
- US (English): 1-866-449-8358
- US (Spanish): 1-866-963-0960
- Canada (English): 1-866-449-8358
- Canada (French): 1-800-368-5370
- United States: 1-866-449-8358
- Hong Kong: +852-3520-1234
- United Kingdom: +44-1279-206-906
- Taiwan: +886-287-615-959
The official website for HTC is http://www.htc.com. You can learn about the smartphones offered by the company on the site, but you cannot purchase the cell phone directly from HTC. If you want to contact customer service via social media, a link to Facebook is provided on the HTC page.
Customer Service Email
Contacting customer service by email means filling out an online form at http://www.htc.com/www/contact/#email and sending that form to the customer service team. If you currently have an HTC phone you can fill in the IMEI/MEID number so the representative can locate your specific phone (they keep track of all phones produced by HTC). If you just have a general question about HTC you can skip the phone ID. If you are part of the media and want to contact a representative from HTC US, email firstname.lastname@example.org.
HTC customer service support line is answered with a message about software updates. The automated agent then gives the caller the opportunity to press 0 for immediate transfer to customer service. We pressed 0 and the phone rang once before David picked up the line. David was more than happy to answer our questions about the HTC One X and all of his answers matched the information listed on the HTC website.