Contact HSBC Customer Service

Contacting HSBC Customer Service Center

HSBC is a bank, lender and investment company with a long history and a poor reputation for customer service. HSBC pulls some of its business from the sub-prime lending market. Sub-prime markets are packed with people who have less than perfect credit, which often means higher fees, missed payments and default, in some cases. Customers who fall into the sub-prime category can miss a payment by one day and end up paying tons of money in late charges and that’s how HSBC got the poor reputation for customer service it has today.

to leave a comment about your customer service experience.

Contact Info

One thing you don’t have to worry about when it comes to HSBC is contact information. The company gives current customers and potential new customers more than enough ways to contact HSBC customer service. They want to pull in more customers because that means making more money and banks are in the business of making money.

Phone Contact Numbers

HSBC currently offers personal banking, business banking, premier banking, mortgages, loans and credit cards. You can call any of these customer service phone numbers between the hours of 6 A.M. and 12 A.M. ESY daily.

Personal Banking

  • Customer Service: 1-800-975-4722
  • Customer Service TTY: 1-800-898-5999
  • Premier Customer Service: 1-888-662-4722
  • Premier Customer Service (International): 1-716-841-6866
  • Customer Service (Spanish): 1-888-433-4722
  • Customer Service (Spanish, International): 1-716-841-4288
  • Customer Service (Mandarin, Cantonese): 1-800-711-8001
  • Insurance: 1-800-662-3343

Business Banking

  • Customer Service: 1-877-472-2249
  • Customer Service TTY: 1-800-898-5999

Premier Banking

  • Customer Service: 1-888-662-4722
  • Latin American Calls: 1-305-774-5400

Mortgages / Loans

  • Mortgage Customer Service: 1-800-338-4626
  • Loan Customer Service: 1-8000-975-4722
  • Union Plus: 1-800-343-7097

Credit Cards

  • Customer Service: 1-800-975-4722
  • Premier World Mastercard: 1-888-662-4722
  • Other Phone Numbers
  • Beneficial: 1-800-365-0175
  • HFC: 1-800-365-0175
  • Former Household Bank Customers (Mortgage): 1-800-333-7023

Mailing Address

There may be times when you don’t want to talk to anyone, but a good long letter would make you feel better. HSBC customer service is available by mail at the following addresses.

HSBC USA, N.A.

P.O. Box 2013

Buffalo, NY 14240

HSBC Premier Service Center

P.O. Box 22

Buffalo, NY 14240

Official Website

HSBC is a company with locations all over the world. The official website for the US-based HSBC is http://www.us.hsbc.com. You can visit the site to access your account, apply for an account, learn more about accounts and loans and much more. Customer service phone numbers, emails and addresses are listed for each important department the company operates.

Customer Service Email

The general customer service email form http://www.us.hsbc.com/1/2/home/customer-service/feedback-questions is not secure. HSBC suggests logging in to your account before sending an email to the customer service team about any subject that may be sensitive. Email contact forms are not the place to reveal any personal information, credit card numbers or passwords. HSBC also warns that account information and specifics will not be sent to a personal email for privacy reasons.

Our Experience

It appears HSBC wants to give the customer the run around. We called and the automated system is long and confusing. We attempted several times to select 0 to speak with a customer service representative, to only be returned to the previous menu. We finally waited through one of the options not specifically for customer service and spoke with a representative.

The agent was rude and not professional. We merely asked the location of the nearest branch in our local area. The representative placed us on hold for more than 3 minutes and finally provided the information. The kicker was the agent quickly ended the call. We are not pleased with the level of customer we received. Did you feel the same way? Share your thoughts with us below.

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8 Comments on “Contact HSBC Customer Service
  1. Hi,

    I have been trying to work with an HSBC reprentative for 2 days now and cannot get a return call. Can you please have Douglas Roffle return my phone call or email.

  2. This has to be the worst customer service ever. I was on the phone for over two hours trying to fix a mistake they made regarding a loan. I was told to fax a lien request and it has been over two months with no reply. Tried to re-send the paperwork but their website does not have a fax number

  3. What is the HSBC Bank USA Customer Service Fax Number? All this other information is worthless because it is on their website. No use talking to these idiots that barely speak English.

  4. I am asking why you have taking 2 payments from my bank last year the first was
    on OCT for £84.99 and the second was on DEC8 for £89.99 so as you can see its
    only about one month between the dates so I am asking for a refund of my money
    that you took and I want to tell you that I have STOPPED you taking the auto-taking my money from my bank I am so fed up telling you that I have STOPPED-IT
    taking any of my money from my BANK so can you please help me with this and
    get it STOPPED well I hope you can so thanks all the best. MEL.

  5. yes there is the main thing is like I tolled you is please stop the automatically taking
    money from my bank so have you got it stop mcafee auto-renewal programs is to
    STOP IT TAKING MONEY FROM MY BANK. And please I want a refund of the
    2 money that you took taking 2 payments one in OCT and the next in DEC just a
    month between them so im after a refund of my money ok.MEL

  6. I have been trying to send an email to hfc beneficial and cannot find a current one for the US. I really need to email them asap. Perfer email to talking on the phone to them.

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