Contacting Hotels.com Customer Service Center
Hotels.com is an in-between person for travelers who want to book spectacular deals on hotel rooms and other vacation needs. The company started with just hotels, but now you can purchase complete vacation packages for a fraction of the normal price, according to marketing literature and television commercials. There are inevitably going to be bumps along the way when it comes to booking through Hotels.com and customer service is available to help customers make it through those bumps as best they can, however, contacting customer service does not mean you’ll save your vacation or your money.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The toll free customer service number for Hotels.com is available 24/7. There is no mention of holiday hours, so we assume the company is also open on every major holiday.
Customer Service: 1-877-903-0071
Alternative Contact: 1-800-246-8357
The mailing address for Hotels.com should not be used for communication that requires immediate account action. The time it takes for mail to be sorted and read could mean a huge difference in your situation.
10440 North Central Expressway
Dallas, TX 75231
Booking, customer service and account management is available on the official website at http://www.hotels.com. The main page of the site is designed for customers who want to search for travel accommodations, not access customer service. You can access the customer service page by clicking the Customer Service link at the top right of the main page.
Customer Service Email
We tested the 1-800-2HOTELS phone number for customer satisfaction. We pressed 1 for English and 1 for no reservations. From there the automated response started asking detailed questions so we pressed 0 to move the call to a customer service agent. We were immediately placed on hold, but warned that customer service lines were extremely busy and wait times could be long. We only waited 30 seconds on hold before the agent answered our call. We asked if we needed a passport to travel to the Bahamas and the agent said yes.