Contacting Hollister Customer Service Center

Hollister is one of the leading apparel retailers specializing in trendy fashions for men, women and teens. The company is located in shopping malls as well as stand-alone stores. If you have a question or concern relating to the products, you have the ability to reach out through social media, email, traditional mail or by phone.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The company offers several phone numbers so customers can connect with a live agent. The customer service department is open Monday through Friday 8am to 5pm, PST.

• Customer Service: 1-866-425-1285
• Corporate Offices: 1-614-283-6500
• Fax: 1-866-901-3253

Mailing Address

Customers have the opportunity to send correspondence to the corporate headquarters here:

Hollister Co 6301 Fitch Path New Albany, OH 43054

Official Website

Customers visiting the official Hollister website http://www.hollisterco.com have the opportunity to search for and purchase apparel for men, women and teens. The apparel is categorized by style and size. Additional services include email alerts as well as the opportunity to create an account. After signing into your account, you can send secure messages to the customer service department.

Social Media

When you reach out to the customer service department through social media, you will receive a reply within 24 hours. Similar to the email system, the customer service department will not address account specific concerns through social media.

• Twitter: https://twitter.com/hollisterco
• Facebook: https://www.facebook.com/hollister

Customer Service Email

When you send an email to the customer service department, you will need to use the customer feedback form. The required information includes your contact information and message. The company asks that customer not include account specific information in emails. You will need to call regarding account specific concerns.

• Customer Service: https://hollisterco.custhelp.com/app/ask/country_code/us/lang/en

Our Experience

Considering Hollister is one of the leading retailers of specialty merchandise, we expected better service. We called the hotline and waited on hold for more than five (5) minutes. After the agent answered the call, the agent was rude and not helpful. We asked to speak with another agent. This process took more than 10 minutes. After reaching the next agent, we asked several questions relating to the return policy. The agent addressed our concerns and ended the call. Our experience was not the best. Were you satisfied with the level of service from Hollister? Take a few moments to share your thoughts with us in the comment section.