Contact Customer Service

Contacting Customer Service Center

Contacting Customer Service Center is the online home of the History Channel. The website features programming as well as an online store. The website reaches more than 80 million customers. With such a large customer base, customer service is a vital part of If you need to reach out to the customer service department, you can contact a live agent by email, phone, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-212-210-1400
  • Fax: 1-212-907-9497

Mailing Address

A&E Television Networks, LLC 235 E. 45th Street New York, NY 10017

Official Website contains information relating to the entire line-up of shows. The website also provides information relating to today in history, news, historic speeches and archives material. You have the opportunity to view full episodes of your favorite programs as well as visit the History Shop to purchase past seasons. If you have purchased items from the History Shop in the past and have concerns, we suggest reading the History Shop FAQs. When visiting the website, you may encounter problems that need a resolution. If so, visit the Customer Support page for additional information.

Social Media

If you want to connect with the customer service department and keep the conversation going, connect with a live agent through social media. The company posts information relating to programming as well as reaches out to customers. After customers post questions/concerns, a customer service agent answers within 60 minutes.

Customer Service Email

We sent a message to the customer service department asking about the ratings of shows available on We did not notice this information on the website. Within 24 hours after sending our message, the customer service department responded to our concern with an answer.

Our Experience

Contacting the customer service department was easier than anticipated. We called the corporate headquarters and reached the operator. The operator transferred the call and within 90 seconds, we were speaking with a customer service agent. We asked about the return policy. In particular, we wanted to know how-to return items received as gifts. The agent explained the policy and ended the call. The overall experience was great. Have you reached out to the customer service department? We want to hear from customers just like you. Take a moment to share your customer service experience with us in the comment section.

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