Contact Hawaiian Airlines Customer Service

Contacting Hawaiian Airlines Customer Service Center

Hawaiian Airlines is one of the oldest airlines in Hawaii, if not the world. The company holds the distinction of never being involved in an accident causing loss of life. This shows Hawaiian Airlines takes pride in service and the overall customer experience.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer advocate hotline: 1-888-246-8526
  • Corporate Headquarters: 808-835-3690

The customer service department is open 24 hours a day, 7 days a week.

  • Reservations (U.S. and Canada): 1-800-367-5320

The customer service department is open Monday through Friday 9am to 5pm Australian Standard Time.

  • Australia: 1300 669 106

The hours of operations are Monday through Sunday 9:30 am to 5:30 pm Japan Standard Time.

  • Japan: 03 5405 8761

The customer care department is open Monday through Friday 9am to 6pm; Sunday 10am to 5pm Korea Standard Time.

  • Korea: 02 775 5552

The customer service department is open daily 9am to 6pm Philippines Standard Time.

  • Manila: 02 860 2300

Groups of ten or more can book reservations Monday through Saturday 8:30am to 5pm Hawaii Standard Time.

  • Hawaii: 1-800-367-8058

Customers with website questions and concerns can call 24 hours a day, 7 days a week.

  • Online customer service: 1-866-586-9419

The HawaiianMiles rewards customer service team is available Monday through Friday 8am to 4:30pm Hawaii Standard Time.

  • HawaiianMiles: 1-877-426-4537

The claim department is available Monday through Friday 8am to 4:30pm Hawaii Standard Time.

  • Claims: 1-866-389-6654

Mailing Address

Hawaiian AirlinesP.O. Box 300083375 Koapaka Street, G-350Honolulu, HI 96819

Official Website

The official Hawaiian Airlines website allows customers to book travel arrangements, including, flight, hotel and car rentals. The site also allows customers to explore deals and promotions as well as local information relating to the island state.

Customer Service Email

Customers wanting to contact the Hawaiian Airlines by email will need to use the contact form of a traditional email address. We sent a message asking for details relating to traveling with passengers with food allergies. We want to know if the plane will be safe. We are still awaiting a response.

You can contact the company though the following social media channels:

Our Experience

We seldom get excited when we contact an airline, but Hawaiian Airlines was different. We called and anticipated a lengthy wait time or a confusing automated system. What we received was the best service in the industry. The call immediately went to the customer service department. There was no wait time at all. When the agent answered the call, we asked for information regarding travel arrangements made through a travel agent. We wanted to know how to contact in the event of a problem.

The representative explained the travel agent is the point of contact, that the company could not make adjustments. Hawaiian Airlines taught me something new. The overall experience was incredible. How did you feel when you connected with the customer support team? See the comment section? Feel free to share your story.

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2 Comments on “Contact Hawaiian Airlines Customer Service
  1. I was just about to wrte a check to pay my bill with the MasterCard office. I noted that there was a charge for $325.00 from Hawaiian re web site purchase, 17315000682486, and asked one of your representatives for help. She was wonderful but could not do anything about the charge. I was upset that Hawaiian still had to charge me for something that I had already paid for!! Ridiculous!! I had to miss/cancel our flight because of illness on my wife’s part, nothing that she planned for. Hawaiian was decent in issuing flight vouchers for future flights. That was good. But was it necessary to attach a charge for this matter? It appears that we had paid for all the service when we arranged the initial reservations and are paying for this again. Hey, I appreciate the vouchers but is it necessary to charge a person for something he already paid for? Thanks for listening to a complaint from a loyal, longtime patron of Hawaiian — check the records of my wife and me if you don’t believe me, check our Master card action, frequent flier record.

  2. I thought I was using the correct space for my e-mail but it is written above in your “Comments” section. I hope it is read by someone in the Customer Advocate/Relations Dept. Thanks

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