Contacting Hawaiian Airlines Customer Service Center
Hawaiian Airlines is one of the oldest airlines in Hawaii, if not the world. The company holds the distinction of never being involved in an accident causing loss of life. This shows Hawaiian Airlines takes pride in service and the overall customer experience.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
- Customer advocate hotline: 1-888-246-8526
- Corporate Headquarters: 808-835-3690
The customer service department is open 24 hours a day, 7 days a week.
- Reservations (U.S. and Canada): 1-800-367-5320
The customer service department is open Monday through Friday 9am to 5pm Australian Standard Time.
- Australia: 1300 669 106
The hours of operations are Monday through Sunday 9:30 am to 5:30 pm Japan Standard Time.
- Japan: 03 5405 8761
The customer care department is open Monday through Friday 9am to 6pm; Sunday 10am to 5pm Korea Standard Time.
- Korea: 02 775 5552
The customer service department is open daily 9am to 6pm Philippines Standard Time.
- Manila: 02 860 2300
Groups of ten or more can book reservations Monday through Saturday 8:30am to 5pm Hawaii Standard Time.
- Hawaii: 1-800-367-8058
Customers with website questions and concerns can call 24 hours a day, 7 days a week.
- Online customer service: 1-866-586-9419
The HawaiianMiles rewards customer service team is available Monday through Friday 8am to 4:30pm Hawaii Standard Time.
- HawaiianMiles: 1-877-426-4537
The claim department is available Monday through Friday 8am to 4:30pm Hawaii Standard Time.
- Claims: 1-866-389-6654
Mailing Address
Hawaiian AirlinesP.O. Box 300083375 Koapaka Street, G-350Honolulu, HI 96819
Official Website
The official Hawaiian Airlines website http://www.hawaiianairlines.com/Specialoffers/Pages/hawaii-fall-travel-best-rates.aspx/?hacmp=PPC_RF_GG_N allows customers to book travel arrangements, including, flight, hotel and car rentals. The site also allows customers to explore deals and promotions as well as local information relating to the island state.
Customer Service Email
Customers wanting to contact the Hawaiian Airlines by email will need to use the contact form http://help.hawaiianair.com/app/askinstead of a traditional email address. We sent a message asking for details relating to traveling with passengers with food allergies. We want to know if the plane will be safe. We are still awaiting a response.
You can contact the company though the following social media channels:
- Facebook: https://www.facebook.com/HawaiianAirlines
- Twitter: https://twitter.com/HawaiianAir/
Our Experience
We seldom get excited when we contact an airline, but Hawaiian Airlines was different. We called and anticipated a lengthy wait time or a confusing automated system. What we received was the best service in the industry. The call immediately went to the customer service department. There was no wait time at all. When the agent answered the call, we asked for information regarding travel arrangements made through a travel agent. We wanted to know how to contact in the event of a problem.
The representative explained the travel agent is the point of contact, that the company could not make adjustments. Hawaiian Airlines taught me something new. The overall experience was incredible. How did you feel when you connected with the customer support team? See the comment section? Feel free to share your story.
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I was just about to wrte a check to pay my bill with the MasterCard office. I noted that there was a charge for $325.00 from Hawaiian re web site purchase, 17315000682486, and asked one of your representatives for help. She was wonderful but could not do anything about the charge. I was upset that Hawaiian still had to charge me for something that I had already paid for!! Ridiculous!! I had to miss/cancel our flight because of illness on my wife’s part, nothing that she planned for. Hawaiian was decent in issuing flight vouchers for future flights. That was good. But was it necessary to attach a charge for this matter? It appears that we had paid for all the service when we arranged the initial reservations and are paying for this again. Hey, I appreciate the vouchers but is it necessary to charge a person for something he already paid for? Thanks for listening to a complaint from a loyal, longtime patron of Hawaiian — check the records of my wife and me if you don’t believe me, check our Master card action, frequent flier record.
I thought I was using the correct space for my e-mail but it is written above in your “Comments” section. I hope it is read by someone in the Customer Advocate/Relations Dept. Thanks