Contact Gulf Power Customer Service

Contacting Gulf Power Customer Service Center

Contacting Gulf Power Customer Service Center

Gulf Power is a utility company providing service to more than 400,000 customers across Northwest Florida. The company is owned and operated by Southern Company, a utility company based out of Atlanta. With customer service the number one priority, there may be an instance where you need to reach out to the customer support team. If you need to connect with the customer service department, you can do so by email, traditional mail, by phone or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open 24 hours a day, 7 days a week. In the event you need to report an outage, you can contact the customer service department 24 hours a day, 7 days a week. Customers needing website assistance can contact the customer service department Monday through Friday 7:30am to 6pm, CST.

  • Customer Service: 1-800-225-5797
  • Website Assistance: 1-800-225-5797
  • Report an Outage: 1-800-487-6937

Mailing Address

Gulf Power Company P.O. Box 830660 Birmingham, AL 35283-0660

Local office locator

Official Website

Customers visiting the Gulf Power website have the opportunity to sign into their existing account, sign up for service, learn about the available services and learn about energy savings and conservation. If you need additional information relating to services, we recommend visiting the Customer Support page.

Social Media

Are you connected to social media? Gulf Power is connected and wants to reach out to you. If you have a concern or a question relating to service, you can post a message. The customer service department attempts to respond to all concerns within 12 to 24 hours.

Customer Service Email

We reached out the customer service department and asked about the applicable fees and charges associated with starting service. After sending our message, we received an automated response stating a customer care agent would reply to our concerns within 48 hours.

Our Experience

Customers that call the customer hotline will listen to the automated system prior to reaching the customer service department. In order to expedite the call, press nine (9). After waiting approximately three (30 minutes, the customer service agent answers the call. We asked about payment assistance plans for customers facing financial hardships. The agent gave us a long list of programs available through Gulf Power as well as programs available from local organizations. We were satisfied with the customer service we received from the customer service team. When you contacted the customer service department, were you satisfied with the level of service? We want to hear from customers just like you. Take a moment to share your story with us in the comment section.

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