Contact Groupon Customer Service

Contacting Groupon Customer Service Center

Groupon is a crowd-sourced couponing website that offers deep discounts for products and services in a particular area. The concept allows business to offer deals and the subsequent savings are passed along to the customer. This is a great ideal for start-up businesses as well as existing businesses in order to drive additional sales and revenue. With so much emphasis placed on the customer, Groupon provides world-class customer service designed to assist the business as well as the potential customer.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers have the ability to contact a customer service representative during regular business hours in order to check the status of a deal, inquire about upcoming deals, locate order or find various methods to grow business. The normal business hours are Monday through Friday 10am to 6pm EST. The company typically does not offer live customer support on holidays.

Customer Help Center: 1-888-375-5777

Corporate office: 1-312-784-2366

Mailing Address

Customers can send correspondence to the corporate office here:

Groupon Corporate Office
600 W Chicago Ave. Ste. 620
Chicago, IL 60654

Official Website

If you want to find the deals in your area or inquire about marketing your business with Groupon, visit the website here You will need to enter your location or the closest city to your location prior to seeing the deal and promotions. Customers have the ability to sign up for deals and promotions from other cities across the country.

Customer Service Email

Email communication is typically a faster method to contact customer service, especially after business hours. Customers can contact a representative at You do not have to sign up for deals in order to contact customer service. Customers merely input name and email address and ask questions. We send an email asking about the requirements for service and are awaiting a response.

Our Experience

Since Groupon is customer focused, we were excited that the automated system only required a push of one button. Customers select the option, then immediately transferred to a live representative. Total wait time was less than 30 seconds. We asked the customer care agent questions regarding the service and asked what we do when we have a concern. All of our questions were answered without hesitation.

The representative appeared to be knowledgeable and rather pleasant. Our experience was perfect. Did you feel the same way when communicating with Groupon? We want to know your thoughts. Share them below.

1 Star2 Stars3 Stars4 Stars5 Stars (194 votes, average: 2.13 out of 5)
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930 Comments on “Contact Groupon Customer Service
    • i have attempted to contact groupon and seller. i have had no response or help from groupon this is the worst experience i ever had…you have lost my business this is rediculous.. i used to love groupon but i dont know what has happened.

      leah pouncy

  1. have requested numerous times for you to stop all the e-mails, they still arrive…but do not want them. PLEASE STOP SENDING THEM TO MY E-MAIL

  2. I have already asked this in the “questions “area, but I tried to cancel my order within 5 minutes of ordering but the customer service and corporate lines are unavailable to take any calls or leave voice mails. Please help me with this situatioin.


    Robin Mercure

    • I tried to print the group on for millions and hit redeemed by mistake I have been charged on my card but can’t print the group.

  3. My Panasonic camera battery went dead after TWO uses.
    Attempted to CALL Groupon and was told I was 60th person
    waiting!!! This is NOT Customer Service! Will TRY e-mailing them. Probably won’t do anything about camera battery either!

  4. I ordered concert tickets. They never came. I emailed them several times with no response. I called, but they are closed on weekends. The concert is Sunday. They were very quick to take my money, very slow with service. This is the first time I’ve used Groupon, and the last.

  5. Pleased with Groupon up until the last month. Not able to establish voice contact… they don’t answer even after a long wait.

    Also tried email, they quit responding without giving a good answer.

  6. Ordered chimney service. Never showed up when I called them they told me They cancelled Groupon would not honor service and Groupon was supposed to notify and reimburse me but did neither. Never ever again will I use Groupon

  7. Groupon is HORRIBLE when it comes to customer service. Their auto response emails tell you to expect a response in less than 24 hours, but sometimes I have waited for 3 FULL DAYS!! Their groupons are unreliable to say the least. Only had a couple that were worth the hassle of dealing with them.

    Tracking info on your order is no longer updated either. I’ve about had it with Groupon and plan on using the tons of other companies that are doing the same thing; but with BETTER SERVICE.

  8. I emailed groupon customer services 2 times in four days because I did not receive my full order. I have not heard anything back. Now I am forced to try to stop payment through my credit card. I will warn my many friends who are groupon junkies to beware and STAY AWAY from Groupon

  9. I bought Groupon for Trapoline -park jum time for two with deal $11. They charge 2kids more 15usd when we get in. It’s terrible, i will return remain 3groupon and we won’t buy this place anymore

  10. I have sent in 4 request for assistance and no one has replied to any of my emails, what does it take to get help from Groupon????

  11. Since they do not respond to emails and customer service does not answer the phone, everyone start calling their corporate number 1-312-784-2366 and ask to speak with the CEO!!!!!!

  12. I contacted numerous times about this. I have not purchase since. What I did purchase was a Shell gas card of $10 for $3 but never received. Can I find out the status of this please?

  13. Groupon South Africa customer service is terrible. You wait up to 30 minutes to speak to a customer service representative. They have not been able to solve a missing voucher problem after two months. So frustrating.

  14. The customer service at Groupon is horrible. Don’t call them expecting any sort of empathy or real customer service because they are rigid in their policies regardless of your situation. Their supervior Brooke W. is dismissive and arrogant. I am so done with groupon.

  15. dear groupon I did not receive my neckless ordered around the 10th dec2012 I did contact you and was advised to contact the company, which I did and they suggested they did not receive my order and was to ask groupon for a FULL REFUND £19.99
    Ann Burley


    11 months ago I bought a massage for a local company. They have not been responsive to my calls for scheduling, and when I did get ahold of them they said that they close 2 hours earlier (5:pm) and can’t ever fit me in. I emailed and called groupon and they refuse to refund me or credit my account. I called the customer service manager and not only will she not help me, but said that there is actually no one above her and I have no further recourse.

    This is the WORST customer service I have encountered for a long time and will not be supporting them ever again.
    Here I come Living Social, EverSave, DealChicken….

  17. I will not support Groupon or any that advertise with Groupon. For the following reason:

    A lot of local gun owners were hoping to take a concealed handgun course Friday night at a deep discount. Then the Groupon they planned to use was canceled because politics got in the way.

    Chris Rainey has been teaching gun owners how to safely handle their weapon for the past three years. After 14 years in law enforcement, it’s his passion.

    Groupon worked pretty well for him last month, well before the Sandy Hook school shooting. After running a deal with the online coupon giant, 100 people showed up for his concealed handgun license class.

    He tried it again this month. Groupon said yes at first and then called back.

    “They said well their corporate headquarters said cut or remove all gun ads from their discount program, all gun ads, concealed handgun or training classes. So they’re not gonna run that right now because of the current political climate,” Rainey said.

    He said a representative from Groupon told him they stopped honoring all deals that involved guns after getting pressure from anti-gun groups.

    “I think that’s a crying shame. This is a good program and this is a citizen’s duty,” he said.

    In a statement emailed to FOX 4 the company said, “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, concealed-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature. The category is under review following recent consumer and merchant feedback.”

    Gun owner Glen Goebel was appalled at Groupon’s response. He can understand the company wanting to be cautious, but not canceling a CHL class.

    “There is a specific amount of good that can come from educating the public on guns and professional gun training as well,” he said.

    Rainey isn’t the only frustrated instructor. An Austin instructor set up a similar deal. Groupon pulled the plug after encouraging him to increase the deal because of high demand.

  18. This comment is to advise Groupon that I will no longer be purchasing any deals from them. I am incensed that your corporation caved in to pressure to stop offering deals like clay shooting, and other gun sporting events as well as gun safety classes. I am a legal and law abiding gun owner and as such feel you are discriminating against me. I will also be advising my female gun owning friends to do the same.

  19. Cancel me from my groupon account. You people are siding with Obamas gun and ammo agenda by cancelling sales on guns and ammo, so since you want to kiss Obamas butt, cancel my subscription. Do not contact me ever again, because you are all unamerican.

  20. Being a Single 52 year female retired US Army veteran I am appalled at the thought that you would side with those who are trying to strip all law abiding citizens of their 4th amendment Constitutional rights. Your actions of discontinuing Texas gun works their right to offer classes on your site illustrates that you do not respect those rights. I will never to service with you and my 508 Facebook friends will not either. I am sure they will inform their friends of your choice. Good Luck Groupon.

  21. Online deals company Groupon decided last week to suspend all gun-related deals on its site, making it the latest company to cautiously back away from anything related to firearms.

    “All scheduled and current gun-related deals featured on Groupon North America, including shooting ranges, conceal-and-carry and clay shooting, have been placed on hiatus while we review internal standards that shape the deal inventory we feature,” Groupon spokeswoman Julie Mossler said in an emailed statement.

    Hey Julie, Shove it we are done with you too!

  22. Deeply disturbed that you will no longer be offering online deals that have to do with any and all gun-related items. I will not be doing business with you and will discourage everyone I know from doing so.

  23. Just add one more voice to the rest regarding Groupon. I will not trade with them again due to their UnAmerican stance on firearms. Should not be surprised, though, considering where their corporate office is located – Chicago! Bunch of sick, demented people there.

  24. The customer service department is horrible! If you write an email they take several days to respond. When you call the telephone line you can hear several other people’s phone call and hear their complaints. I am not satisfied with products that are offered and they do not refund your money! Total scam!!!!

  25. Hi,

    This is in regards with the Order No E962E5EACF through Group On which is Small Barbeque Set delivered on 7-02-2013 at 3.30 pm by Blue Dart and the AWB No is 59085767112, came to a notice that the Small Barbeque Set is in Damaged Condition. Hence kindly request you to take a call on this ASAP.

  26. I have sent you seven tex regarding cancelling emails to me .Please take my email
    Address off your list
    I am 84years old at my age dont require Cancell Forever

  27. I have ordered from Groupon on Jan 3/13 and have not yet received my order but they were fast to take my money.It took 3 e-mails for them to answer me finally.They gave me a web sight to contact for a voucher,but the web sight cannot be found,so I guess I lost my money,it was the first time I have dealt with Groupon and the last.I’m going to make a complaint to the Better Business Bureau.I also think they are a total scam,and they should not get away with it.

  28. I have very best experience with Groupon customer service,always life person on the phone and so far so good. Customer service of groupon helped me many times.And this is my favorite thinks in the morning now drink coffe and check whats new on groupon.

  29. I actually had to return 2 groupons and the customre service was awesome. I ordered 2 groupons, and once a friend and I went to the business they were charging an upgrade for the service we wanted, so we decided to return the groupon. It was a Saturday so we both sent emails to the customer service email and received an email back on Monday. I instantly got a groupon credit refund, and they request more information from her. We called on Monday afternoon, with no wait during the call, and I requested to get a credit back to my card instead of a groupon, and she requested a credit back to the card as well. We both got exactly what we asked for, with little questions asked. Awesome and super easy!

  30. We booked a trip to Penang and Kuala Lumpur.We paid our money.All the flights and stays were confirmed.We are happy. THEN
    About six weeks before the trip most of the flight times are changed to horrendous times like flying to Penange at 11.45 and arriving 1 to 2am in the morning.I complained and was emailed the clause that we can change basically whatever they wanted.We have never booked through a group and were very disappointed in that once u pay your money you are a their mercy.


  31. I have been calling customer service during their normal business hours and Ive been getting disconnected dial tones and its getting old. I have been overcharged twice for 2 groupons.. I need to be refunded within the 7 seven days before I cant anymore 🙁

  32. On April 19′,2013 I charger 2,053 on my visa credit card today and I was purchase a 10 dollar for the musem. So can you put my money back on my card number is 410-917-8748 the card number is 4020490042651308 thank you.

  33. Beware Groupon. Subscribe at your risk. By mistake I gave Groupon my email address and ever since then I have been getting 8-10 spam messages per day. One of the biggest mistakes I have made. I would vole to unsubscribe from all.

  34. I have not received my order for my sheets. This is the second time a order did not be received. What is up with this. Please look into to this. Not happy

  35. I just called the customer service number and spoke to Ted. I wanted a full refund due to the business giving me “the business”. Ted was courteous and prompt. I got my refund. I love Groupons.

  36. the product which are shown in the images are not actual which you are delivering to us.. the product which you are delivering to us are most cheapest product as comparable to market prices

  37. Hi. I want to cancel my order by mistake. Its a yuka clothing. I tried to contact groupon but its really hard. Please cancel it right away. Thanks

  38. I would like to cancel the two groupon deals for Cohens eyeglasses.Please refund the amount $70 back to my mastercard. Very much disappointed after hearing what my friend went through in the NY store.Deal was nothing like the one bought ($35 for exam and glasses up tu $250) Friend was charged $20 more for the eye exam and was told the glasses started at $600 !!!! Shame on them !!!!!!

  39. I want to past on to you a good experience I just had with one of your customer service representatives. I was dissatisfied with a previous Groupon purchased and sent my request into for resolution. I later was notified via email I was denied my request. This morning I contact your customer service department by phone and got Jeremy on the line. After telling him of my situation and dissatisfaction, Jeremy handled it in a most professional way. The issue was resolved in a few minutes and he reinstated my trust once again with Groupon. Hats off to Jeremy for being such a great addition to your team! I hope others can experience his great work and wonderful work ethics.
    Beth Bright

  40. I bought one of those things that charges my phone.
    But nothing came with it. I got it in purple which
    Is beautiful. But there are no plugs on it to hook
    It up to the phone.

  41. Terrible. Bought a boat groupon and provider disapeared ! Since it was the wifes birthday, I had to replace with another groupon $50 higher. Groupon would not be responsible and credit me the difference. DOING BUSINESS WITH GROUPON IS A MONEY LOSING PROPOSITION. They are completely irresponsible even though they market themselves very customer oriented. Don’t be fooled.

  42. you guys really need to work on your customer service response time. Caller 30 in the que?….its not like im calling the IRS

  43. HOW can I get information/contact groupon about my failed attempts to obtain my password when every avenue ASKS FOR MY PASSWORD????? I do not remember ever entering a password for this (new) account, and have clicked the *forgot my password* selection at LEAST 12 times and never received the promised email with the password! And yes, I have added groupon to my contact list, checked my spam filter and even my trashed box, and waited anxiously for the password reset…I grow more and more frustrated as I miss the deals I want to receive! I am ready to just take myself off the list to avoid the disappointment of seeing something I want and not being able to get it!

  44. I have found them always to be very understanding and helpful
    I had a massage groupon, they quickly reimbursed me when I told them the therapist had given me an incorrect address (it did not exist) I also accidently redeemed groupons 2x by accident, I just called and they fixed it right away. I wonder how many of these places are the ones that do not deliver and not groupon,.

  45. Very upset with GROUPON! I have been a loyal groupon fan for a while now. I have been thousands of dollars on groupon specials.And everytime I run into an issue-the customer service is RUDE!-if you even get through the phone line. All of the numbers (including corporate number) are busy or you have to wait hours to talk to anyone. RIDICULOUS!!!!!!!!!!!!!!!!!!!

  46. I will try to explain and stay calm. I received an e-mail inviting me to purchase a Dunkin Donuts gift card, value $10.00. Price to me is $4.00. I e-mailed my order, including my credit card and my home address. This was per instructions.I immediately got a message back saying my e-mail didn’t qualify so I wouldn’t get the gift card!!After many e-mails back and forth I finally got a message that my groupon order was filled and I can copy it and I was billed $5.00. I can’t copy it, I do not have a printer and I am not paying $5.00. Is this comment enough to give you some idea of what I think of Groupon ? Is this how you do business or is it just me? I want my Dunkin Donuts card and I want to pay $4.00 for it!! Thank you for your attention to this matter. Charlotte Cohen

  47. The absolute worst experience possible. I ordered 3 items and did not receive credit for the referrals. I spoke with a rep after the purchases and they told me the credit should come through in a couple of weeks. After a few weeks the credits did not come through and I called once again and spoke with customer service.

    Customer service told me that they would apply the credit and I thought the case was over. However, a few hours later I get an email that my account has been closed.

    I did not receive the credit promised and lost the groupons purchased. After telling my wife about this she was shocked. She heard the call with customer service and said we left things on good terms. How can this happen? Who can I contact for help with this?

  48. So far, only talk. Haven’t been officially contacted or refunded for a service I never received. Hopefully they will come around soon.

  49. Worst and terrible.. My order did not come at the same thing costumer service is always hanging up when you call them.. So disappointed and i will not recommend this to all my friends! I will never deal with this groupon anymore..

  50. Shipping is so slow…ordered something on 12/22 it is now 1/3 still nothing.
    Don’t understand why shipping is so slow…will never order anything unless it
    Ships in 7 days

  51. Some of the worst customer service I’ve received in a LONG time. They don’t even bother to read your email and just send a cocky, condescending canned response that has nothing to do with why you contacted them. And, you wait days for the non-response! What a bunch of crap – won’t do this again!

  52. I found a groupon I wanted for a massage. Since I had never purchased one before I called the doctor office to find out the process since could not reach customer service. He said just come to office and he would honor groupon price. Suppose to be over 200 savings. Got to his office and was asked to fill out complete medical history, insurance info and date of birth. why? All this for a massage and muscle therapy.I filled out medical info but not insurance or date of birth. The man at the front desk was clearly upst that I did not give him my date of birth. Date of birth is what is needed to steal a person identity. On the form it also wanted my social security number…also a way to steal identity. My appointment was about 1/2 hour late when I finally got my massage at the chiopactor office. As I was laying face down with my eyes closed I never thought that my date of birth, credit cards, and insurance info was across the room unprotected. Groupon needs to warn customers these things are not a requirement to get a massage. It sounds more like identity or insurance fraus or both. I feel betrayed.

  53. I purchased pmp bundle this morning, but I am having trouble in obtaining the redemption code, can you please email it to me or text it to me.

  54. I brought 3 shirts I saw 2 confirmation # & the colors are Red , Dark Yellow & than I don’t see the confirmation the White color shirt Please send it back to me in my Email

  55. I ordered cardigan set of tree on 2/8. So far the money has been charged, I still have not received my order. No track number. Should I worry about this? How long do I have to wait?

  56. I have 2 separate purchases made through Groupon that must be returned, due to allergic reactions. I have spent hundreds of dollars on Groupons & never had a problem with anything till now. I can’t find a person or a way to return these 3 items for a credit. Thia is getting frustrating! I purchased these 2 Groupons while on vacation in Florida, I also purchased others that were fine. But I have NEVER had a problem with Groupon Canada. Please help? I need to return these items ASAP. Thank You

  57. I have 2 separate purchases made through Groupon that must be returned, due to allergic reactions. I have spent hundreds of dollars on Groupons & never had a problem with anything till now. I can’t find a person or a way to return these 2 items for a credit. This is getting frustrating! I purchased these 2 Groupons while on vacation in Florida, I also purchased others that were fine. But I have NEVER had a problem with Groupon Canada. Please help? I need to return these items ASAP. Thank You

  58. I hate to receive the emails from Groupon.It is very annoying. I tried to cancel it but in vain. Most of my friends had the same experience. Please tell me how to deal with it?! Looking forward to your prompt reply and follow up action.

  59. UPS come 3 times to delivery for me but no body was home & then when I went to pick up the tell me the send it back please help me for that’s

  60. I ordered two different gift groupon and when I went to print them it said they were both already redeemed. I have not been able to print either. Please advise on this issue. Thanks

  61. Customer service is below average… They don’t answer calls nor do they reply to emails… I have used groupon many times and I am not planning on using it anymore.. I bought a facial and the company can not seem to find any times available for me to use it. They have also cancelled the appointment I had scheduled the day I was to go in. I want my money back GROUPON!!!

  62. Ordered a bed ensemble consisting of comforter, dust ruffle, shams, pillows, (White on blue pattern) and sheets (blue on white pattern) as shown in the ad picture. Arrived with plain blue sheets not even matching the blue shade of the comforter set. False advertising at its best. My first & last time ordering from groupon!

  63. I would like to give the poorest review to Spaa Heaven in Lansing. They did a mani-pedicure for me for $29 and it chipped on my fingernails the next day and on my toenails a couple days later. I went to the business and had to leave a note because no one was there during regular business hours. They keep their door locked even when open. I left a note and they called me back only to tell me that a week had gone by and they wouldn’t give me a refund and when I mentioned it happened after one day she got irate with me and swore at me and said I would never get a refund and continued to scream at me so I hung up.

  64. Customer service was very helpful in crediting my charge card promptly. The business I bought services from went out of business. Hassle free thanks

  65. For the first time in my numerous groupon coupons bought, my last coupon has turned my taste off to any Groupon purchases. I bought a coupon for a haircut, highlights, and blow dry. When I got there I mentioned that gray hair is stubborn, but that I wanted lowlights so that my grey hair would have medium brown lowlights. After the process was all done, I did not see any brown in my grey/blond hair, and said so. She said that it would come out more the next day, and that she is seeing it, so I left. The next morning, I noticed there was absolutely no medium brown lowlights and called them. They told me to come in. When I came in, I was approached by 3 stylists, and all said that they saw them. Not!!! I had them take out the book where the color swatch was out, and matched it to my hair. They still tried to convince me otherwise. The last comment that ended my patience was when one stylist said that if they were to do a full head application that the stylist did not have the time. I chose just to leave, and when I was waiting for my friend I heard them talking poorly about me in front of all their customers. I will never use Lisa B Salon ever again, nor GroupOn, mainly because it appears that getting a discount brings a reputation of a customer that may only want a deal rather than a decent place where they may want to come back.

  66. I was diagnosed with Psoriatic Arthritis a couple of years ago and I had a real hard time getting around and doing the things that I wanted to do. I tried therapy that didn’t do much. Then I had to try some drugs that was even worst I was still very sore and unable to do the things that I most wanted to do. I spoke to my doctor and told him that I wanted to try acupuncture he said by all means try it. I gave it a try with Dr. Chunhui Liu I went for 4 treatments and I started to feel much better. I am on my 8th treatment and I am able to do much more I will be forever grateful for this chance. I am sure that I will have to come back again in the future, but you can be sure that I will come back to Dr. Chunhui Liu he is very caring, gentle and he knows his acupuncture and the human body for sure.

  67. I returned a otterbox and it has been about three weeks and I
    Haven’t gotten a email or my refund ! I want my refund
    Of 27.99 back on my debit card. Very disappointed
    With this service!

  68. I want to change my email since I no longer can access the old one but am unable to even contact Groupon Customer Support without signing in. It is a vicious cycle. You can’t send me a reset my password so I can sign in and I can’t sign in to change my email so I can get your email. One should be able to go online and contact support without signing in.

  69. From time to time I get a pitch for a Groupon deal like the one I got today. $5 for a $10 Starbucks offer. When I go to the bother to input my email, password and actually make the purchase I get the note…”Sorry, this deal is not available for this email.”

    This happens on a pretty regular basis. It is far from rare and I think it is unethical if not illegal in that the email was sent to ME and the offer, on the surface, looks like a typical Groupon offer . . .but, of course, it ends up being dangled out there and not available.

    To say that it honks me off is a big understatement.

  70. Worst booking ever. Got a room in San Diego at The Declan Suites for over 500 bucks for three nights and there is no restaurant or pool or jacuzzi or workout gym. Have a photo from their elevator saying all these are located on the 12th floor. They have none of these things sorry.So we wanted to go check out the pool. We asked the peeps at front desk how to get to it. Their response: “pool? We don’t have a pool. There’s no pool here ” and, “fitness center? We don’t have that either”.

  71. Hello I just ordered a 3 pairs of brown chair from you but unfortunately the 1 chair don’t have any hole to put the screws. Thanks pls let me know what to do. And 1 more thing I accidentally press twice my order for the inflatable double chair I only want 1 piece thanks again!!!!

  72. Pls cancel my order for inflatable sofa double I’m sorry bu I accidentally click it twice pls cancel thanks

  73. I bought a groupon for oil change in my car at a place called Quality Oil Exchange/Auto Repair in Delray Beach, Fl. I bought the groupon and when I went to change the oil, the people at the store told me I had to pay for the tax and other fees. So my question is, why don’t they said that when people buys the groupon?

  74. I did contact groupon @ this issue and it was PARTIALLY resolved. I recently moved to another state so was asking to have my info updated so I only receive groupons for my area. I was instructed to change my info which I did BUT the problem is I have to updte that info EVERY TIME I WANT TO SEE PROMOS FOR MY AREA. That’s a pain in the behind. Why can’t I just change it once. I certainly do NOT need groupon offers for KS when I live in PA! Thanks, Denise Streitman

  75. Love Groupon! Not only do they offer great deals from Merchants, etc., they are also there for the customer when a question arises. Their Customer service personnel are polite and very helpful. I highly recommend Groupon.

  76. We purchased a Groupon promotion for Sparkle Clean several months ago. The service was great. I asked for a price non Groupon and the owner gave me a price. We scheduled a window cleaning for today 7/3. The owner arrived and did not do the cleaning. He said he had told his people to not schedule us because he lost money on the job. Why did he show up and why did he give me a price at the last cleaning? Very unprofessional. I do not think you are doing Groupon any good allowing someone with this mans character to participate in your program.
    John Lenhart

  77. I have not received my lasts order .date6/25/2014 black soap and back pack .did get slim case for iPad . Thank you .

  78. I am trying to buy a two night for Red Rock casino in Las Vegas, but even the days are available but it is not alwoing it; can you help please

  79. I’m a good customer of Groupon I’m trying to place a few orders and It doesn’t seem to be letting me!!!…I’m starting to lose faith!!!

  80. Customer service is lousy. Bought Beats Headphones and less than 60 days they are broken. Tried to return and turns out Groupon is not an authorized dealer.

  81. I wanted to order Glass Nickel on Saturday , but I was busy . I went to order today but it,s gone can I still order it. We like it and would like to order 2 if we can.. That is in Green Bay , it’s Glass Nickel Pizza, Please let me know. Thank You. Theresa Barrett

  82. Ordered Brazillian treatment by Steven Mata who put me on his list one month after my purchase. I have been patiently waiting for a month. The day before my appointment, Steven texted me and cancelled on me for his sickness. I just couldn’t simply wait for longer so I politely asked for a refund. He refused and called me to shut up!!! I can’t believe how rude Groupon’s vendors are. I called Groupon and haven’t heard back. This is just so wrong! They just take your money away without honoring their words while treating their customers like s**t! Groupon really should learn from Amazon who is so responsible to their customers. They are supposed to be the ones who discipline their venters and satisfy their customers. Never thought this would happen to me…

  83. Love, love, love Groupons. We are retired and tried our first Travel Groupon to Lisbon, Portugal in April. Trip was amazing, the flight, hotel, city; couldn’t have asked for more. Telling all our friends what great deals you offer and can’t wait to do another one.
    Please, please, please offer a trip to Barcelona soon; getting ready to take off on yet another vacation and want to do Groupon again.
    Thanks for great deals and incredible customer service that addresses any and ALL questions/issues. You are the best!!!

  84. DO NOT USE Black Car Sedans! They are a bogus company that never answers their phones with a human being, or returns the messages you have left them. The web site is fictional and the appointments made are totally disregarded. I scrambled for a round trip airport shuttle after being left stranded by Black Car Sedans. Trust me. They are a FALSE COMPANY.

  85. I am trying to contact customer service regarding an order I placed 2 weeks ago, which they promptly charged my credit card, but never shipped the product. I have spent 5 hours waiting for someone from customer service to pick up the phone. Help! Is there really a customer service department?

  86. I have had THE worst experience. I ordered a 55″ flat screen that was over 1800 dollars on august 21st and have not received it. I called customer service today and He said it was escalated….and then just now I received an email from Groupon stating: we don’t have your phone number or email address which is why you haven’t received it. And yes, i received this via email. Lol. Everything’s in my profile. This is unacceptable. I will never order from Groupon again .

  87. Regarding redeeming a Printerpixs Groupon.
    Bought in May of this year and would never recommend this to anyone. Bought a 20 x 16 Groupon and to get a picture they would except had to go all the way down to a 10 x 8 for a photo to meet their min. standards. At least I have now used the Groupon and am done with it. Discouraging. Sincerely, Judith Cameron

  88. Be prepared to wait forever for a groupon item to be shipped. Example, item ordered on 9-5 expected delivery 9-11, as of 9-19, no delivery.

  89. Have been trying to get an answer on an order that was only partially sent 1 month ago. This is beyond ridiculous. They take your money & that’s the last you hear of them. Scam artists

  90. My husband and I stayed in a Wildwood hotel using a groupon. I always get confused between an ocean-view and an ocean-front room. To say the least, we were assigned a corner view of the ocean. When I asked if I could upgrade to an ocean-front room the woman said that people using groupons are not permitted to have ocean-fronts. It embarrassed me and made me feel cheap but we still stayed.

  91. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  92. Customer Service is HORRIBLE!!! How in this day and age do you keep customers waiting for 45-50mins to speak with someone in customer service. There are plently of businesses just like yours that people will chooose over GROUPON because of Customer Service and not being able to get through.

  93. Do not give them your C. Card Number. They will use it for fraudulent transactions against you. I had to cancel my credit card do to this CO.( Groupon ). They had charged up to 11 transactions in a 24 hr. period before I was contacted by W.F. Bank.

    I have know come to the conclusion, that this might-not be that good of a deal after all. I would look elsewhere for a discount Comp. Not this one.

    Time is money and I don’t have the time for this crap.

  94. Purchased your GoPicnic Groupon. How do I go about getting this product shipped? If it is too difficult, send me a refund.

  95. I recently purchased a Vax vacuum from Groupon which I wish to return as it is not what I want.How to go about this is s mystery,can someone advise as I seem to be given the runaround or there is no way to return goods

  96. I have been trying for days to get an answer regarding a charge of $24.99 for a personalized cutting board which was suppose to be a gift. My son never received notice of the gift.
    Since so many of us are having problems with Groupon to simply reply, my attorney David B. will be notified at my next appointment on Oct. 28,2014.
    It is not so much the money as the principle of their service. Courtesy matters when you are in business.

  97. I spent the greater part of the day yesterday trying to get ahold of somebody to help me with a gift card for Groupon. I was transferred back and forth between two service places both kept transferring me to the other. Finally one guy says he’ll transfer me to the right place; after waiting a half an hou, I hung up. Now it’s the weekend, & I have to wait till Monday to try again. I have been an avid user of Groupon in the past. I will rethink that for the future.

  98. if Groupon reads this I would appreciate a contact. Phone calls to customer service aren’t working. I have searched for an email to contact you and could not find one.

  99. Have ordered several times from groupon without difficulty. However, my last order has been a nightmare, I ordered 2 pair of fleece leggings for the fall/winter. they were never delivered. UPS can’t assist since I’m not the shipper. Customer support line is enough to make you scream……third time i’ve called and have been told a wait of 15 minutes an hour goes by and no one answers. guess this is MY LAST GO ROUND with groupon. What a shame I enjoyed the convenience.

  100. I have called 3 time today, and each time estimate waiting time is 15 Min~20 min, but over a hours, there is no customer service pick up the phone. I tried email, and they link me to Q&A which is not help me at all.

    I use to like Groupon, and purchased a lot through them, if I know there are much bad service, I will not order through them again.

  101. I purchased 2 spa packages on 11/10/2014. I have been calling the spa to schedule an appointment since 11/11/2014, but no one answers the phone or returns my calls and messages at the spa. So I called Groupon customer service since today is the last day for a refund due to the 3 day refund policy but I was put on hold for a very long time and then the customer service line was closed for the day. I have 2 unredeemed vouchers that I would like to get a refund for but I’m not sure how to return them to Groupon. Can customer service or anyone who knows the policy on returning unredeemed vouchers within the 3-day window please post how to do it. Thank you.

  102. I was told I would get a phone call back in 40 minutes. I have been
    sitting near the phone for 2 hours. This company is lame with not enough
    customer service people to help over the phone.

  103. merchant refused to honor my groupon and instead of giving me a refund, groupon gave me groupon bucks which I think is sheer garbage because at this point, I never want to order anything from groupon ever again .

  104. We purchased a groupon coupon for air-duct cleaning for upto eight vents and dryer vent cleaning from Five Star Ducts for $59.00. They came today to clean the vents and didn’t clean the eight vents because unless we paid them an additional $159.00 to clean out the trunk that the vents came off of it would create a big mess as cleaning the vents without cleaning out the trunk causes your house to fill up with dust created by cleaning out the vents. We only got our dryer vent cleaned out. This is really a bait and switch routine and really just an opportunity for you to spend $59.00 for the privilege for Five Star Ducts to sell you more services. Do Not Purchase from them. It is a rip off!

  105. I have concerns with the newer version of your app. There seems to have been a step removed. I have accidentally purchased a haircut… When the description said there were two options a pressed proceed in hopes to select the option without the foils… But instead it just thanked me for my purchase — of the more more expensive option that included foils. Super annoying but not really worth an email. Then this morning I went to purchase a groupon that quoted appox $285 for three nights hotel, I proceeded and it thanked me for my purchase and charged my card approx $345. A bump by $60 that I didn’t have a chance to approve before you charged me.

    I would gladly send screen shots if I had an actual email address to correspond with.

    Please reply. I don’t trust your app anymore.

  106. Paid for a promotional online course, but never delivered. Unable to contact any customer service. Will never deal with this company again.

  107. Find a way, please to stop all of these emails. Marking them as spam is not what I want. Telling me that these emails are generated by the retailers that Groupon supports is not an answer. Obviously Groupon knows the names, addresses and email information of their retailers and can therefore, should they choose to take the time, contact them and remove me from the many, many, many annoying emails I receive under the general label of Groupon. I WANT THEM TO STOP NOW.

  108. Hello, I am having alot of issues trying to look up coupons. Disney on Ice coupons or discounted tickets and also discount coupon to the olive garden. I need some assistance. I pulled up the search button no response.

  109. I purchased today thru Groupon dinner at Tokyo Japanese Steakhouse,located at Boylston St. Boston, but when I presented the coupon the person at the desk, Amy Lin, refused to honor the deal. We had to leave and go to another restaurant.
    My order No.1100-033404-240519 for total of $15.00
    Please reimburse, and please make it clear that this is unacceptable business behavior.

  110. Paradise Permanent make up was a wonderful experiance
    My operator was cherie she was very cool and done a great job. If you go to Paradise have cherie do your make up.

  111. Love Groupon… except: paid for a DNA kit for a gift. Nothing has been delivered and site is so confusing I don’t know how to check. I love to browse offerongs but HATE that returning to full listing takes you to beginning of list rather than back to item you just checked so you have to plunk through entire list to see next offerings. I’m sure I’ve missed some fabulous deals because I’ve thought “the h#%$/£ with this” and left.

  112. I have not been happy with the customer support availability of groupon. It is very difficult to reach them, even with e-mail. I now have 3 groupons that need to be refunded because the place went out of business ( Groupon never contacted me as promised) and 5 other groupons that I have not been able to use due to difficulty in communicating with the supplier. One wine tour had very limited hours on very limited days, a magazine that was impossible to sign up for and a massage place that was rude when placing a reservation with a “groupon”. Most service suppliers are not happy when you come in carrying your groupon.

  113. groupon is closing my account right after you refund my money that i have been waiting 2 months for and telling all my friends about what terrible customer service have.

  114. After a month I did not receive my order with Groupon. I was told there is no info on first call. Second call was told often vendors do not take down offer and you will pay for out of stock products and later get refunded. I have been told that I should get it in a few days – well see! Bad business dealings!

  115. I paid for items at DressLilly a month a ago and still no product in the mail. No live person to talk to on the googled number I found online because I could not find a phone number on their website. Horrible business dealings.

  116. I was booked on Spirit airlines for a trip to NY to see my dead aunt at her funeral. I got to Spirit check-in desk 45 mins before the plane was scheduled to leave and told my situation and that I was in a hurry to get to the plane. I was told because I was not at the desk an hour before take off they could not let me in. I asked for a Supv and the representative went to the back and I stand there for 20 mins waiting for a Supv who then said it would be impossible at this point to let me on. I missed the funeral and my aunt was cremated. I never saw her again and have not filed with that terrible company again. All the people I know have stopped because the airline has made it a habit to charge extra $100 for the next flight even if you are a minute late. In my case it was the last flight.

  117. I have tried every telephone number associated with Groupon. I have read every thing about cancelling. I have tried repeatedly to get through somewhere to complain about a purchase where the provider has a full mail box, does not return emails and when I went in person, no sign, and really no reasonable explanation. I am contacting my credit card company and filing a complaint and cancelling my account. Too bad.

  118. I ordered E-pens on Jan. 2.2015. Said by accepting the deal. There was nothing more I had to do. Coupon was mine. Be sent out within 7-12 days. Well, have not heard a word from them nor have I got any tracking number.. Sitting and waiting. Please let me know something.

  119. I wondered green shaker kit. 10 Jan 2015. My account has been debited £18.99. Delivery said within 7days. I have tracking no jc414946320GB. On checking it parcel is still waiting to be dispatched. I have contacted groupon by telephone, have been advised can take up to . 10days for response. I am not happy about this why can’t another order be sent out.


  120. I have found it impossible to get information about my acccount. It was a 50-60 minute wait on the phone and the email address that I had to search for with difficulty did not go through. I am still left without my questions being answered.

  121. LOUSY cust.svc. Tried to get groupon help by phone, computer said my wait time would be betw 50 to 60 mins. I’m sure they say this to everyone who calls that number to discourage people who have questions which can’t wait that long. At first Groupon was very customer friendly. Now they just suck. Thx for nothing Groupon

  122. I am extremely annoyed with groupon. I was wrongly charged by Groupon and I have tried to contact the company with 6 emails and I still havent recieved a reply. I tried contacting via social media and still no response. If I dont get a response I will be taking this further.

  123. My package was not delivered by UPS as the tracing information indicated. UPS was very cordial, apologetic and understanding but explained the shipper had to be the one to initiate an investigation. I contacted Groupon and the ONLY solution they offered was for me to check with my numbers. They would not initiate an investigation. UPS was kind enough to make an exception and started an investigation for me. Only problem is, if my package cannot be located, my money gets refunded back to GROUPON, not me. Good job, Groupon, stay classy. My first and last transaction with Groupon.

  124. I have been on hold for customer service for over 2 hours and 20 minutes and still holding after I was told the wait would be between 50 minutes and 1 hour (which is already WAY too long to have to wait). I will not be using groupon again if they can’t service their existing customers in a reasonable time. This is beyond ridiculous. I’m sure your making enough money that you can afford to hire more customer service representatives. Good bye groupon. I’ll be sure to pass this terrible experience with groupon to my friends and family. Your quick to get our money – that’s it.

  125. I bought a traffic school online program from Groupon. When I went to put in the voucher code on the online traffic schools website to redeem the voucher the code was incorrect. The traffic school said I should talk to Groupon. Groupon said I should talk to the traffic school. Long story short I have been on calls to both companies for over 5 phone calls. The wait time for Groupons customer service is over 50 minutes and I still do not have a resolution.

  126. I have spent a total of 3 hours on hold for Groupon customer service.. I am livid.. A million dollar business that has a call center that sucks! What do they have like 5 reps that work there???

  127. I have returned an item I received and i am trying to speak to some one from customer service but you have to wait for 60 minutes. they are not good. will never deal with them again. I am contacting my credit card for my refund. Their mails will go to my spam.
    never again…..

  128. The Groupon For D&M Window Washing…..TOTALLY NOT WHAT

  129. I have been trying to cancel my order #1100-033742-403878 dated
    January 19, 2015 and have been unable to get it done. They did not have as I assumed from the info given I want to receive a credit for my purchase. Marilyn

  130. good morningk-
    i had placed an order for a sofa cover too many times and i only need one order the order was placed this morning,2-22-2015 i want to make sure those orders were canceled and not charge to my card
    i a confirmation number 1100-034720316299 not sure if thats the correct confirmation number i know i checked my bank acct and it pending 8 orders for $28.73 please make sure i get my refund. thank you and please reply asap

  131. I was trying to give a feedback on a bad experence I had with a purchase , couldn’t get hold of customer service or find an email address to write my complain
    Can someone contact me so I can give my feedback

  132. Customer support is marginal at best especially if you are a merchent. My business is seven days a week you could never reach them by phone and they never return your call the same day.

  133. Hi,

    I was just about to purchased a todays resaurent deal (umberto seafood restaurent) in little italy ny ny. and and just realized last groupon we reedemed at brasil brasil restaurent dinner purchased ever, due to the waiter service and the comment. The waiter cornered me said insulted me front of my date. saying must give more tips.

    I meant to complain rightway away but forgot until today as my habit to check groupon email and saw something interesting so I wanted to buy this groupon but when remember that incident I changed my mind.

    Thank you!! Never using groupon again.


  134. I want to purchase a close-out BeautyRest Recharge Pillow Top mattress, send it to an address in Dolan Spring, AZ but was unable to complete the order because your site keep listed my primary resident as recipient address. Please help!!

  135. I would like to do an advertisement on groupon, how do I do that or is there a number that I can contact the sale department to ask about that . Thank you very much for your prompt response.

  136. No se que paso no puedo imprimir la orden de compra parece que apreté algo mal por favor si me pueden ayudar es para el concierto de journey &steve el día 15 de marzo solo pude tirar foto la tengo en mi teléfono gracis
    regla cabrera

  137. I will no longer buy from you.Bought 2 dresses and have spent over a hour trying to return.Can not get to my account.Can’t get shipping label,half web is down.If I ever get a label,I will pass on other things.

  138. effective immediately please remove my email address from your records. I have found in the past things that interested me but have trouble getting into the system so it isn’t worth my efforts any longer. Thank you

  139. Ripped off by Groupon again!
    I tried to sign in for the Six Sigma Complete Course today 4 hours before it expired for $79, instead my credit card my credit card was charged $2299! What a rip off!!!
    I tried to get the charge cancelled, but Simplelearn said the would refund the $2299 in 2 weeks after an investigation! What a joke, what a rip off! What a mistake, Groupon has gotten labeled with again! Don’t you feel like you have committed a felony using a company like Simplelearn to steal from your customers?

  140. I’m not happy with the item I purchase because it is not in good condition at all I will no longer order any other items from you all the server was not what I want it to be been on hold for a long time I will make sure that I tell my friends and family do not order anything from u all

  141. I am very surprised with my order. I ordered the deal get 8 packs of cottenelle flushable wipes for 13.00, what I received was 1 single pack, I sent a email right away, I did hear back only to get a bogus answer about checking with the shipper, neighbors, I did receive the order, but was shy 7 packs. not sure if I will get anything resolved after reading all these emails, what a shame, I have bought with out problems for four years. I guess this may be the last time I buy, Pretty exspensive wipes, I could of bought 1 pack for under 4.00.

  142. Groupon sent me a message stating my package was being delivered however I haven’t received it yet. I try and try to contact groupon to no avail. They charge my account but no product. I will never get anything thing from them again. Trying to contact customer service is hell.

  143. Where is my package Groupon said it is on the way sent me a tracking number but no package. Trying to contact customer service is Hell.

  144. My daughter and I purchased Sparks furnace cleaning from Groupon. Sparks told me I had a sound in motor giving me a large bill to replace [just out of warranty]. I declined and never once heard the sound the whole winter. My daughter had her furnace cleaned to sell home, and they red flagged it saying she needed a new furnace. Sparks cleaned chimney and told her it had cracked crown and flaking. They gave her a huge bill for repair. The chimney had recently been cleaned w/ zero problems! I do not believe these people are reputable, merely looking to make money through Groupon. I assumed that Groupon would ck out the status of aompanys they endorse.
    BBB does not endorse this company, neither should you! VEry unhappy with these transactions!

  145. I have bought many times from groupon (never a problem), but now I ordered Iphone covers, that I never received. Called customer service and the person was very rude. He said mailman gave it to my neighbor. My neighbor said no he did not receive any package. Groupon customer service said to bad I still have to pay for it.

  146. I have unsubscribed 2 times and 1 phone call to cancel Groupon.
    You guys are sure persistant!! I want out!!

  147. Bought a Groupon for Tiny Town driving experience in Norcross, Ga and did not receive my groupon for attendance to the place.

  148. I really wish that they would make a category just for all the sex stuff. I like to buy from Groupon but lately every other picture is of a sex related item. I am not against any of this but really hard to explain when you are looking at the merchandise and your five year old grandson wants to know what a dildo is. Please use some discretion. I work with several people who have the same complaint and have already deleted the app and no longer purchase from you. If this doesn’t change soon I will stop buying from Groupon also. Thank you

  149. I have a Groupon for the Bevo Mill in St. Louis, MO for Sunday brunch, and I got sick and was unable to eat anything that day, so I called the number listed on the Groupon on that Sunday morning and tried to cancel. My call was picked up by an answering machine that said that the messages was full and to call back on Monday morning. I looked for another number to call on the internet, phone book and 411 but could not find one. I called back on Monday morning around 9:00 a.m. and spoke with a couple of people before reaching the Manager, who informed me that he had been answering the phone that morning until noon and that the answering machine message listed an emergency number and that I was not telling the truth. Also, he informed me that he would be charging me charge card $25.00. My husband called him and told him that he had been sitting next to me that Sunday morning and that I was telling the truth. The Manager hung up on him. I received an e-mail of apology today; however; the Manager stands by his position that I did not call, and he was going to charge me $25.00, etc. I again, stood by my position that I did call, etc. To get to the point, nowhere on the Groupon is there listed an emergency number to call or a policy that states that a charge of $25.00 will be charged against your credit card if you do not show up.

  150. Cool waters massage is a scam!!!! They do not have an office building all massages are mobile I know because I applied to work as a therapist and was told they are only mobile. Not only that but I was also told that I would be the only therapist working. Its a scam DO NOT BUY a massage from them

  151. I purchased a Groupon for Rugs USA (erugs). This experience has been so frustrating that I may never purchase anything from Groupon again. The actual rugs you can purchase with your Groupon are NOT on the web site printed on the Groupon. There is no phone number for help at Rugs USA listed on the Groupon. My groupon promotional value expires today and I could just cry. My advice, never, ever purchase one of these Groupons!!!!

  152. I purchased a groupon for a couples massage to Sparagon Massage in Studio City. Worst experience ever. Not sure if Groupon checks out the Groupons they sell but this place was dirty paint peeling ceilings panels falling apart, carpet dirty and the couples massage was done in 2 different rooms with the door in the middle open. My Masseuse was aroung 80 years old and smelt awful. This place should be shut down and groupon should not advertise for them.

  153. tried to reach customer support using quick link and waited three hours and 17 minutes. (Just to see how long it would take)Gave up. This is far from service….trying to return defective merchandise as per the return policy instructions.

  154. This company has the worse CUSTOMER SERVICE. If they do not like what you are saying the put you on hold forever. Do not ask to speak to a supervisor, that’s a waste of time .I was hold for many minutes until the line went dead. What I was calling about was a charge that we did not make.

  155. i previously purchased tickets in april for the Tuscaloosa heritage festival and i just read that it is cancelled, so i need my account credited back asap so i can purchase something else to use this week, thanks michael nabors.

  156. I ordered and paid for 45 toilet rolls on 08/06/2015 was advised they had arrived at my address 12/06/2015. my daughter contacted “yodel” helpline who advised us they would look into missing goods. NO DELIVERY YET. As this was my first time placing an order with Groupon it will also be my last…..
    I will be letting everyone know how bad your service is
    yours unimpressed Jeanette Lapsley


  158. How convenient is it that when you try to contact Groupon for a refund you never reach customer service… They keep you on hold forever and then hang up on you..

  159. don’t fax me anything any more I am not interested in your company deals!!!!!
    you used all my black ink I just replaced.


  160. Weeellll….I was planning to place a fair sized order ($500-700)
    but after reading all the reviews, I choose NOT TO DO SO!!!! I will take my business elsewhere…UNFORTUNATE!!! A bad reputation can never be repaired…

  161. Groupon has lost a costumer in me. There is no reason for a company like this to be so hard to contact and have a conversation. Deleting app from phone!

  162. I usually love Groupon, and have found great local deals, but I plan to stop buying Groupon Goods. I already learned that “Final Sale” really means “there is probably something defective with the product you are about to buy”, so do not buy anything that is Final Sale.

    But recently I bought two items that say “Free Returns”. Keep in mind that you must return within 14 days. The first item was never received, and Groupon Customer Service e-mail told me to “check with my neighbors, because their records show it was delivered”. The tracking number now shows me that my item is in another state, so I hope Groupon Customer Service will finally refund my money, after I have waited 6 weeks.

    This one is a real pain in the neck: I ordered and received an electronic item that won’t work. While the deal clearly states “Free Returns”, the website tells me the item is not eligible for return. It has been less than 14 days (only 10), and I cannot get a satisfactory response from the e-mail support. I’ve been on hold with phone support for 25 minutes.

    I suspect this will be the last Groupon Good I will ever purchase.

    Groupon, please improve your customer service so that you will not loose loyal customers!

  163. I am saddened to learn of your company’s financial support of Planned Parenthood … in light of the recent findings of their activities to “harvest organs” of the unborn they abort I am hopeful your financial support of their sickening work will come to a quick and abrupt end … it has become my personal “mission” to inform as many people as possible regarding your position on this issue … in the absence of a public announcement from your company regarding your actions to stop funding PP, I will continue to alert people to your actions …

  164. Hello Miss / sir. I placed two seprate orders a few weeks ago … It is the ink for my printer .i would like to know what went wrong with the orders. So now i try ordering personalized m &m … I am locked out from my groupon account ,i also forgot my password . I would like to place two orders of the m & m , i also would to personalized my m & m’s please email me asap thank you.

  165. I am not having any luck contacting customer services. I am trying to change my password because I have forgotten it, but when following instructions it says it will sent details to my email address but nothing comes, even after numerous try’s so I can not buy anything only view. PLEASE PLEASE HELP

  166. This is a message to customer service and/or who ever reads these messages,I will be contacting my states AG on Monday about your contact availability and the odd messages about some mistake in the system which is not fact the reason no one can cancel a subscription is your system is set up to ignore the request.
    Anyone else with this problem should contact their states Attorney general with this problem and for the lack of customer service on orders gone bad.enough.

  167. Is there any way I can get my money back I swa this voucher and pay before I book only to find out that this is for weekly not weekend. Wen I call they say I must call group on direct but I can’t find their proper number. Any one is there any one hou can help

  168. I puchased 2 massages from the Electric Beach, Tanning & Salon but the massage therapist no longer works there. I am requesting a refund. Please reverse the charges

  169. im trying to talk to a manager.about my order that group on lost my tracker number is not right.i have been waiting fo two weeks now!i do not want a refund i just want what i payed for!i will put this mess on my 227 friends to spread the word about this this big head ach.i have now.i was going on vacation for 3 -day now i have to cancell now.this was a gift that i cant even give on gave me the wrong tracking number.I am soooooo pist right now.please do something NOW!



  171. I bought a massage on groupon#1510-f1-160063. We tried to redeem long before the expiration date and no one ever called back.

  172. I responded to a Groupon Satisfaction Questionnaire following a disappointing Groupon experience but have not heard back from Groupon. This response should be in your file.
    Please acknowledge the delivery of the above.

  173. I’m receiving e-mails from Groupon and all of a sudden (TODAY!) I’m receiving personal item ads that I DO NOT want to receive! (i.e. Vibrators that resemble penises and with other attachments and gels to enhance the experience!) my teenaged granddaughter often looks at me phone, so I DON’T want these ads! How do I remove this or unsubscribe to Groupon?! Thanks!

  174. Bonjour
    Mon e mail enregistré a Groupon sous a été changé a mia.adams50 Pouvez vous s v pl le noter pour les coupons encore en cour. Pour le ballet au 17 septembre pouvez vous s v pl me donner l’heure du spectacle
    ,Merci d’avance

  175. I am totally frustrated with the lack of follow up from Groupon customer service. I have asked many times through your email customer service site to address the following
    1. Someone purchased a groupon on July 31st under my account and no one has been able to tell me how that happened. Groupon did remove the charge but has not been able to tell me how this charge happened.
    2. The same day, July 31st someone used a groupon that I had purchased at the holly hotel and no one has given any feedback.
    3 My account has been deactivatied and I can’t reset my password or get into my account so I have no way to use my groupons that I’ve purchased or would like to.

    I hope you can understand my frustration and no resolution to any of my conerns.

    Glen Bauer

  176. I find it almost impossible to receive customer support. It is very difficult to find your contact phone number or email on the website.When I use your support system, either I get a standard reply that does not answer my question at all or I am told that I have to wait 30 minutes on the phone for a support person.
    Not a happy customer at all.

  177. I purchased Two Hours of Cleaning Services. Due to to some logistical problems and just plain unprofessional ism I cancelled and was told that I would be refunded. That was 8/20 as of 9/3 I have not received my refund. I would like this problem taken care of.

  178. Disgusting – wrong colour delivered when invoice stated correctly – why will you not answer or ackowledge my customer service requests for a reason….Sent at least 6 and you keep asking the same question – I will not accept this sort of treatment.

  179. Shall we go through this yet again – why RED when I ordered BLACK – Invoice stated BLACK – picture on box RED what fool could not understand this!!!!
    It was a present for tomorrow – now what – DISGUSTING SERVICE.

  180. I am not able to change my email address nor am able to get any kind of valid phone number where a live person answers, even when i call the corporate office number. This is extremely poor service. Your help wizard does not go to email either.

  181. you had trouble processing your credit card for order #1100-040464-609479
    i do not want you to run the credit card again, do not want this order

  182. I just wanted to edit my email address. I get a fatal error when I try, the FQ&A is a joke, I had to do an internet search for a phone # for customer support and now I’m on hoke for 40 minutes. I love the deals you offer but your support really sucks! I just to a class on SIX SIGMA yellow belt, you might want check it out and improve your support service.

  183. I have been calling Groupon for the last few days to request a refund, and the wait time is always estimated to be 40-50 minutes. I have called in the morning, afternoon, and night, but the wait time is unwavering.

  184. After sending a complaint, customer service responded with a non-applicable statement and when I questioned the response, I got a “sales pitch” and no answers to the issue. Finally and thankfully, a second rep sent me a message and allowed a $31 credit to the dispute and to retain a customer——ME!!!
    Thank You

  185. I purchased a 2 hour Amsterdal Peddle Pub out of St. Paul, MN. I had reserved a date and then called to change it. It is scheduled for Oct. 3rd. I received a call from the person in charge of the Peddle Pub and double booked our time slot. I was the first one to reserve the date and time and they didn’t follow through with the total reservation. I think they should contact the other party and tell them they cannot take the time slot because of their mistake. I don’t think that businesses that screw people over should be able to use Groupon. I do not want a credit if this cannot be resolved. I want my cash back and will not use Groupon again. By the way, this was my first time using it. I will also let this known to my facebook friends.

  186. I received an email informing me that a vendor had closed its doors and to contact Groupon to request a refund for the Groupon I purchased. I tried to follow the written instructions. However, when I entered the information in the provided space and tried to send it, nothing happens. I clicked on the box and there was no functionality. So unable to get that to work I tried phoning for help. That was a total waste of time. It seems you work very hard to prevent customers from receiving help from the customer service department. So I am trying this way to contact some person that might be able to assist me.

    Here is the information I tried to send but was not able because the email function on the site does not work.

    I am contacting you about a refund for Chicago Ribs. I purchased the $40 Groupon, At the bottom of the Groupon is listed the Groupon Number # LG-24S3-ZX2B-MV2J-YPWF. Will you credit my account for this?

    Good thing you told me. I was going to eat there Saturday night prior to the Walter Trout concert in Huntington Beach.

    Do you have any other BBQ Groupons that are active now that I could use as a substitute?


    Bill Vernor

  187. I did not purchase anything from groupon and they went into my account and pull out 19.00. Why …I need back my money…

  188. I did not purchase anything from groupon and they went into my account and pull out 19.00. Why …I need back my money…

  189. I called some months back concerning a $ 149.00 service i paid for. I purchased a Body Logics groupon. I think that was the name. It is on my account. They messed my eyebrows up and told me I could not come back for it to be fixed for 4 weeks, due to healing time. I could not get back for 6 weeks due to scheduling. I went back and was told they could not fix the mistake, but if I did not put healing meds on it, it would fade away. Another 6 weeks passes and no change. i am very self conscious of how it makes me look. They say there is nothing they can do. I will have to pay to get it removed. I can send you pictures if you need proof. I was told I would get a free groupon as a refund that would match the same amount. I never did. i have not used your services since and I used it a great deal and even got five others to do so. I am not sure if I can trust the groupon and its providers. Sandy Cambria

  190. I have been trying to figure out how to redeem expired vouchers for my Groupon account. I have been unable to find clear instructions on your website. Could someone please contact me?

  191. I recently booked a standard room at the Mt. Laurel Resort in the poconos PA through Groupon. Upon arrival, I asked the girl at the reservation desk if I could upgrade my room reservation, to which she replied, “sure”. She charged my card for the upgrade room, however, never credited my account for my initial booking of a standard room and told me to contact Groupon for my refund, which I did and was told there was nothing they could do about it!!! Very nice customer servicing Groupon. You claimed to have reached out to the resort staff, however, if you actually had I am quite sure they would confirm the fact that they had no issues with giving me an upgrade. I feel ripped off and betrayed by Groupon and will think twice before ever utilizing your services again. I have now been charged for two rooms, when I only used one!!! thanks for nothing!!!!

  192. Currently, I am very skeptical of Groupon .
    I have been unable to log into my account for five days to start work on my project . I have received no help and no response from Groupon . Currently I would give them 1/2 out of 5 stars .

  193. I feel like Groupon is harrasing me sending multiple emails each day cluttering my email. I’ve asked them to STOP sending me emails and they refuse.

  194. I am sick and tired of receiving the same email every day. I only want mail for dinners in my area, which is from Del Mar to Carlsbad. We no longer go down to San Diego. Please discontinue the other mail.
    Thank you,
    Renee Parker

  195. Please remove my name from your email list. I have been reading all the comments from other people and I don’t think I want to do business with you.
    Renee Parker

  196. do you know how aggravating it is to get a groupon, go to the website, put in the code and be told the code is no good, go back to groupon, try to ge help and get a list of topics and tips and have no way to contact anyone about the groupon goods coupon you just got and can’t redeem????? Well I do!

  197. I ordered 2 sets of a pillow offer way back – I followed your instructions on how to get them. I still don’t have them. I called your service center and the guy said he couldn’t help me – I would have to deal with it.

    Then I couldn’t remember my sign on and reset my password – it worked successfully – but now it says I don’t even have an account?????

    I have spent over 2 hours tyring to work on this and nothing – wasted time, money and sleep – this is a joke if this is the way you treat people!


    I want my orer and I want someone to fricken help me!

  198. Groupon Customer Service # was hard for me to come around. Finally found it and they took care of all of my questions. It wasn’t a great thing to have a customer buy a groupon and not being able to use it. Refunds aren’t the greatest, but the person that helped me was kind enough to do what she can in terms of offering a refund.

  199. I need to get back to you regarding a purchase not working for me but instead of an email address,d you are giving me a web site.
    what is your email address?

  200. I recently bought 7 groupon for Xmas boat parade dates 1-15 . I called from nov 1 could not reach them. Finally today I get them and my dates dec 13 is not available . Really? I want a refund their website couldn’t get thru their phone and when I finally due it’s too bad refund me please I’ll never do service with them

  201. I have received 2 different items than I ordered on groupon. One was the reusable hand warmers which were the little ones you use once and throw away and the other was a defuser that was supposed to come with 2 oils and was shipped without the oils and without a cord to plugbit in. How do I handle this?

  202. I am the owner of new smyrna stand up , groupon is the worst ! Have fun trying to get help or any answers what so ever .

  203. Groupon, November 24, 2015

    I didn’t order this the only thing i ordered is flowers but on the groupon they didn’t state that had to wait to get a certificate in the mail then take the certificate to a florist out of state in Indiana to pick up $30 worth of flowers for $18 which s crazy a person would spend more in gas than they’d save on flowers the way groupon listed it that the flowers would be delivered by a local shop that I was buying for my Aunt’s birthday.when i went on groupon clicked local and entered my zip code and that popped up. When I found out my aunt never was getting flowers delivered on Nov 16th by calling the toll free number I called groupon right away and they assured me i would receive a refund within 10 business days which has come and gone and i haven’t received a refund still has not been put back on my debit card as promised and now you are sending me emails demanding money for things I didn’t order. I fell like I’ve been scammed and if this doesn’t get fixed I will contact the BBA, call my local newspaper and my local TV station’s news and report how you have scammed a disabled Army Veteran that is wheelchair & home bound and thats why I rely on the internet because i have no way to get anywhere unless its to the VA clinic to see my Doctor and the VA comes in a special van once every 6 months. I don’t know whats going on the last thing i ordered was flowers on Nov.16,2015 and you were supposed to refund my money which Groupon didn’t do in 10 business as promised on Nov 16, 2015, nor did I ever order anything else. Why order from a place that ruined me getting my aunt a gift on her birthday. My phone number is 502-362-1268 please call me and lets get this straight before I have to start with the process that will show people how you scam disabled veterans that cant do for themselves, i just wanted my money back like you promised and for you to remove the things I never ordered to get back at me for requesting a refund from the flower scam. please call 502-632-1268 as soon as possible
    sincerely, Dawn Wilcox

  204. I have been trying to cancel two different orders. Due to problems with your web site, I have multiple orders of the same item. The web site continued to say “Order cant be found”. I then ordered again on both. All phone numbers used for you went dead without being able to connect.

  205. Before I describe my issue I would like to say your phone contact system is the worst in the automated phone industry when it comes to reaching you by phone.

    I have a “Winery Tour for Two”. I have not been able to use it before the promotional value expires on December 3, 2015. I understand your rules the voucher for the Texas Winos never expires but the promotion code does. What does this mean to me in dollars and cents??

    My Groupon Number is #LG-2XMM-FXF3-491L-KYMM
    Looking for your response

  206. This sucks, I called waited for over an hour for a return call, then they hung up and didn’t call back. Now I’m waiting again for 50 minutes. I purchased 2 vaulted tempered glass screen protectors for the I Phone 5 on November 12th and still have not received them. They were to go to 3124 Post Rd Sarasota Fl 34231 I was supposed to get them the 19th but have not received them. The so called I Pod cover I purchased got here before the date, only problem it was for an I Phone not a pod. I just need the screen covers, you were paid so where are they? Please get them shipped ASAP i need them. Thanks, Bobbi Neal

  207. I have been trying to contact customer service for days now. I need confirmation that my order to Monogram Hub was processed. I am not able to contact them either.

  208. I have been trying for over a week now to use these vouchers ( I purchased 2 of them, each 40 pages) and create the books. My intention was to give them as Christmas presents. Every year, I have created calendars and/or books for family members. I have never had any trouble with other sites. The website tells me every photo that I try to use isn’t high enough quality. All of my pictures have been taken with either an iPhone 6 or a very high priced Nikon camera. I am beyond frustrated and would like a refund. I have no desire to do anything with Printerpix. If a refund isn’t possible, an acceptable alternative would be Groupon credit towards a future purchase. I’ve been a very loyal Groupon customer, but this is one of the worst experiences that I’ve ever had. Now that I’ve come this far, my other frustration is that each time I type in my message on the customer service page, my comment is deleted and I’m asked to come back later. Now I’m beyond angry!!!!! I would appreciate someone contacting me ASAP by e-mail.

  209. Your customer service sucks! I’ve been waiting to get a response for a week now. I’ve sent the information that was requested and haven’t gotten any kind of response. How do I speak to a human being?!!! This is in regards to charges from Groupon that I didn’t make on my debit card.

  210. Worst customer service I have ever experienced. I placed an order and sent an email inquiry and this was my response from customer service.
    I can’t apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.

    At this point, I can no longer provide any further updates on the status of your order, so I’ve issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

    Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.

    Again, I’m truly sorry for the trouble, and I want you to know we’re doing everything we can to make sure this doesn’t happen again. Please let me know if I can help with anything else.
    I did not ask them to cancel my order.

  211. Worst customer service I have ever experienced. I placed an order and sent an email inquiry about my order becuase the status kept saying it was packed and ready to ship since November 30th below is the response from customer service.

    I can’t apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.
    At this point, I can no longer provide any further updates on the status of your order, so I’ve issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.
    Again, I’m truly sorry for the trouble, and I want you to know we’re doing everything we can to make sure this doesn’t happen again. Please let me know if I can help with anything else.
    Groupon Customer Support

    I did not ask them to cancel my order.


    This was my first time ordering anything from groupon and will be my last unless they make this deal good which I am sure they wont.
    They should not sell stuff they do not have. This was a gift. I think I will contact our local news station about the practices groupon does.

  212. Had sooooo many issues with my order, can’t get a hold of anyone to find out status, waiting 28hrs. for response and nothing..they like to take your order and process the money, but then nothing…

  213. Longest wait in customer service industry. Your website recognizes my email but refuses to send a password because I have an account. WHAT?? I’ve now been on hold for 3 hours.

  214. I have been trying to cancel an order for days and to no avail. I usually have no problem with Groupon What’s happening guys? I’d hate for mthis to be my last order with groupon Soooooo disappointed.

  215. Was charge dofr an order placed 2x and sent two confirmations with identical confirmation numbers. The order doesn’t show as placed on my account and there is no way to get through to customer service online all options lead me back to FAQ. Called the service number and was told there is a greater than 3 hour wait to talk to someone. I’ve been a loyal customer and will not order from groupon again after finding ou their customer service is basically non existent. Sad I liked groupon and have been using them for years.

  216. I have a problem signing in, when I try resetting password, it tells me I need to sign up, when I try signing up, it says the email address is already taken. I used the
    Live chat and they DID NOT help AT ALL. His name is Andrew Mark P. He told me the same things I’ve been seein in over 10 attempts to either sign in or sign up. AND ANDREW MARK P DISCINNECTED ME WITHOUT HELPING.
    We’ve had this email address for years and had a Groupon account. Did someone “hack” our Groupon account?
    We need help from Groupon and can’t get in touch with anyone interested in helping. I’ve sent email messages, tried live chat and I’ve also called, left my number for a call back and haven’t heard from anyone. How do you conduct business? Please help with this problem ASAP.
    Thank you

  217. Someone hacked my account and tried to order their own groupons. My account is now apparently MISSING. Like they changed the EMAIL.
    I’ve been on hold for 3 hours and no one has picked up.
    NO ONE!! THREE HOURS!!!!!!!!

  218. I think your company is terrible! I was sent two messages via your app I downlowaded on my phone to get $10 off a local purchase. Two days after receiving, I tried to use it. It did not automatically deduct the $10. I contacted your customer service and was told that the records show I never received this. I think your company is not trustworthy and you are cheating people. I feel bad for anyone who falls for your lies! I am not one of them. I have deleted your app from my phone and I do not plan to purchase anything from you. I will let anyone I know not to purchase from you as well.

  219. I waited on hold for 20 min, went into virtual hold. They didn’t call me back in the 20 minutes that they said, therefore when they did call me back I was not at my desk. I then called back and the wait time was over an hour. I sent an email and it has been a week and I have not heard anything. I redeemed my groupon and did not get a print out. I need to either cancel the order or get the product opened again, so that I can place the order. It is too late for Christmas now, so I believe that I will have to cancel it. Please advise ASAP.

  220. I wanted to use a MyvoucherCodes 20% off Groupon code. Unfortunately despite the code being in date it did not work. Immediately after placing my order I informed Groupon of this and asked them to use the code retrospectively. I can’t believe the answer I go back. They said it was not their discount and that they don’t apply codes from out companies but it was a Groupon Code My VoucherCodes have lots of codes Debenhams, M&S etc etc I would not expect one of them to say oh well it wasn’t our code. To me this is just avoidance tactics and not on.

  221. I am trying to order an Iphone 6, a case, and a screen protector the total coming to $582.56. When I select “Complete Order” it takes me to the top of the page and says that there is an issue with the order and that I can not complete it. It doesn’t tell me why or anything so I am not sure what to do. I really need this phone ASAP so if you could please get back to me as soon as you can I would truly appreciate it. THANK YOU!!

  222. Very very disappointed with GROUPON!!!!!! On line stuff doesn’t work. I ordered a water fountain and it came through broken! I have spent my money and expect a new one!!!! Contact me!!!!!! You can post these things but do you stand behind them!!!!Very disappointed in your speaking to someone!!!! Consumer protection will be sent a letter on this matter!!! Thank you!!

  223. I have been trying to cancel a reservation to Inn of the Hill (2862533) and it has not gone thru. Please cancel this for me and send it to my email address stating that it has been cancelled. Thank you Jacqueline Riley. Take the charge off my credit card!!!

  224. everything about contacting groupon was atrocious. trying to place an order and print online exactly where the package had to be delivered was denied until I left it out on the order. I decided to call a second time to make sure the product gets to me at the address and 4 minutes turns into 20 minutes? don’t think so! you lose a sale. it aint hard to deliver to an entrance to downstairs aprt up driveway. pissed me off so much I should have cancelled show I ordered.

  225. Your return policy stinks. 14 days from delivery date when it is a Christmas gift. They already have one and I need to purchase them another gift now. Send me a return label for my purchase on 12/10/2015. I am keeping one of them—-returning the second one. Thank-you or I will shop elsewhere!!!! Please credit my PAYPAL acct. for one item.

  226. I purchased the Courier Journal Newspaper for my husband a 52 week subscription and the Newspaper “Louisville Courier Journal” says the purchase is not a liable purchase so I have basically lost $50.00 which the subscription was a Christmas Gift! Do not purchase any newspaper subscriptions from Groupon ! Please Help Groupon tried emailing and website stays froze up and I have spent countless hours trying to call customer service to get an actual person and never get anywhere HELP !!

  227. I can’t believe a Groupon (#6452-3750) I bought on December 8th expired on December 21.

    I thought these wouldn’t expire for 90 days. I wanted to give it as a Christmas
    gift but then discovered that it was expired.

    I’m disappointed.

    Cathleen Moynihan

  228. I can’t believe a Groupon I bought on December 8th expired on December 21.

    I thought these wouldn’t expire for 90 days. I wanted to give it as a Christmas
    gift but then discovered that it was expired.

    I’m disappointed.

  229. Your customer service is the absolute worst. I was charged twice for a voucher.
    When I noticed the charges on my credit statement, I tried to call the number given and was informed there was a two hour wait. When I sent an email, I waited for two days to get a reply. Only to be told that I can only get a credit because I waited too long. As if it were my fault. I wrote back and never gat an answer.

    Obviously, I would stay away from GRPN in the future and advise anyone I that will listen to me To stay away. I tried to notify the BBB but they have so many many letters on file that it would be useless. Good bye………to a company that will most likely not be in business for much longer..

  230. RE: Sparkle Hair Design by Kayla Pavlak: My appointment was scheduled for 12/1 and Ms Pavlak cancelled at the last minute due to her sick child and took 12/2, the day my groupon expired, off her schedule. I have been trying to contact her ever since by phone and by text to see if she is going to honor the groupon and to schedule an appointment, but she never returns my calls/texts. Aside from going to the salon I am at a loss as to why she is not returning my messages. I contacted the person who rents the space to Ms Pavlak to see if possibly she was no longer providing services, but she told me yes she is still there. I am so disappointed because I was not able to have my hair done for the holidays, since my budget was tied up in the groupon. I am at a loss as to what to do and feel like I have thrown away $59.00. I don’t think I would buy these type of services on groupon for this reason. Please let me know if there is something that can be done. Thank you, D. Wnuk

  231. When I click on an item I wish to purchase I get a response of “Oops Internal Error”. When I E-mail customer support I also get this response. When I call on the toll free number I am told there is a one half hour wait to talk to someone.

  232. I used Live Chat and spoke to someone who was unable to help me. I’m trying to get help w/on-line problems. The app keeps telling me unrelated reasons for my order not going through. At the end of the chat, which was more waiting than chatting, the rep told me to call customer service. This is so frustrating. I’m a long-time user and I’m trying to purchase 2 offers and I’m in a loop that rep helping me didn’t know how to help.

    I think you keep records of Chats . I love live chats on other sites for solving problems. Wasn’t good on Group-On

  233. I needed to reset my password. So—got confirmation that it was reset-but still could nto log in. Tried again later–reset–it was confirmed but –still could not log in. NO Way to email–NONE—then I found this site–called the help number. I could NOT understand the person—and even with my name, my email –and giving him one of my order numbers–he was unable to help me.
    What gives? He could see my account and commented that I was a loyal customer of Groupon. But–apparently I’m done with groupon. They can’t help.

    I rate this about a Zero for customer service.

  234. On Dec. 9 2015 I bought two helicopters and one of them did not work, I called the place and they are asking for the groupon number in order for them to replace it . I look in My Groupon and found out that the only thing showing is the picture of the product purchased but no numbers at all , can you please send me the number if theres one ?
    I also had problems with the window tinting warranty , my back window was peeling and they did not honor the warranty because was paid with a groupon , so there was the savings , I have to came up with some money to fix it, I bought this groupon in 2012

  235. While checking your site today I wanted to see the offer for Catalina Island boat trip on the Catalina Flyer from Newport Beach. I did not request a buy as I was just interested in looking at offer. Somehow it took it as a buy. I was not purchasing it at this time, especially since availability not available before I am leaving California to return to Colorado. Please cancel this order. In any case, message came back that my card on file has “expired” so I can’t be charged anyway. Thank you for your assistance. Please confirm that this has been cancelled

  236. Lesson learned, I will NEVER order anything off of Groupon again, unless it is a certificate that I can print on site. I ordered a phone on January 20th with the advertisement stating it will ship in 2-3 business days. It is now February 3rd and just spoke with someone stating it will be to me by February 8th?!?! I’m walking around using a cracked phone that is being held together by scotch tape. Ridiculous!

  237. My password is not working. When I ask to reset it, you email me that I don’t have an account. when i try to register it tells me my email is already in use.

    Please help me, Dan J Steiskal

  238. Worse customer service experience ever. Still waiting for an item. It’s been over 3 weeks. Did call was told it was shipped? This also happened on a previous order.HELP!!

  239. I had someone accidentally booked 2 Auto Detailing
    I spoke with Jordan @ Customer Support
    who a) answered on the first ring & b) was courteous…problem fixed in less that a minute
    btw…# 888 375 5777

  240. We are trying to contact Groupon but we dont have answered from you !. We have a cleaning company and we want to work with groupon for grow and get clients. Please if you can answer the soon is possible thank you. Call at this number 1630 340 6220

  241. A couple of weeks ago I contacted groupon looking for tickets to the rodeo at the Kissimmee fairgrounds. I needed four tickets and the order form assumed one (no option). I was visiting Florida that week. I participated in a CHAT discussion and got no results or satisfaction. Since then I have been receiving Groupon E-mails. I am not interested in receiving groupon information nor do I want to be a member of any shopping club. I trust that I have not been charged any fees since I received no satisfaction. If so, those entries will be reported as fraudulent. MALCOLM SNYDER 3/1/16.

  242. I have been trying to get tickets for Steely Dan but my purchase will not go thru.
    I am thinking by tomorrow it will be to late to purchase them. Disappointed
    the purchase will not go thru. I cannot figure out why it won’t go thru
    Elyse Thornton

  243. I forgot my password they sent me a reset password and now I’m locked out it said something’s wrong with server I was in the middle of a purchase and I actually want to change the merchant

  244. Groupon CS wait times over one hour!!! Shameful. I am never using a groupon again and cancelling my service now!!!

  245. Richiesta rimborso Coupon cod. sicurezza 2C20913B2D cod Groupon 001024816D
    Gent. supporto
    Chiedo il rimborso dato che il partner mi ha detto che non posso utilizzare coupon (ancorché valido) in quanto in passato (forse più di due anni fa) avevo utilizzato un coupon dello stesso tipo e con lo stesso partner, asserendo che se ne può utilizzare solo uno nel corso dela vita.
    Chiedo il riaccredito dell’importo sul mio conto
    Distinti saluti

  246. I am very disappointed for 2 of your phone numbers are not working. The other one involved my electing to have a call back. its been 45 minutes and they said 330 minutes. I need to talk to a local groupon person in Hampton roads. if there is one in Virginia beach Virginia that is where I live…that would be great if there is a number there. a company reneged on their contract with me through groupon and I want to report it so me and others wont get scammed. thank you for quickly getting back to me.

  247. I ordered the ff items on March 13, 2013. I believe the delivery is within 2 business days. It has been 5 days ( it’s March 18th) I still haven’t received any of my items

    1. # 462630171

    2. # 462732900

  248. I p[urchased a Kids tab from groupon. it was supposed to be shipped on 7th March, still not shipped. Have contacted customer care twice.. Very pathetic service .. Even though they missed dates, they dont bother to mail. I think I lost my 50 bucks that my card was charged for.

    Order # 459567736
    Is someone from Groupon gonna respond..

  249. As in many of these big customer service companies, Groupon ontinues, when trying to make contact for assistance, put you into a rat’s nest of irrelevant information, catch twenty two situations that take a large amount of time and then you are tempted to give up. Give the job to a teacher that knows how to take something complex, simplify it and present it to the customer

  250. I don’t have an account with group on for a great reason. I don’t want any of your e-mails, so quite sending to me!!!!!!

  251. cannot make any purchases. repeatedly asks for quantity wanted. I fill that in. goes back o quantity requested and cannot complete order. can you fix this?

  252. The most horrendous customer service I have ever seen! I had placed items in my shopping cart and was unable to proceed from the Shopping cart to checkout. Every time I clicked on the proceed to checkout button, the shopping cart page would only reload. I called customer service and spoke with Grelv, who not only was unable to help me but flat out refused to transfer me to another representative or when requested multiple times to a supervisor. She tried to tell me I had items in my cart that I had not placed in my cart, so we clearly were not even looking at the same screen. Also, she kept telling me to just reinstall the Groupon Application even through I told her multiple times I am on a desktop computer shopping on the website, not on a mobile device. Again, I requested to speak with another representative and a supervisor several times and she refused to transfer me. I will be canceling my account and will not support a business with such poor customer service who treats their employees like this!

  253. Very upset. I just got off the phone with the hotel to confirm my reservations and they don’t have a reservation for me. I book a hotel through Groupon on 3/8 and as of today, 3/28, they don’t show anything. Have to wait until tomorrow to find anything out since you’re closing. In the meantime, I have flights, rental cars and tickets for a vacation and no place to stay. I will think twice about booking vacations through Groupon again. I just hope it’s not too late and they are still showing rooms available to get this straightened out in time. I’m out the money for the hotel that Groupon has tied up and can’t book another hotel until I get reimbursed somehow.

  254. tried ordering today to put in extra discount u seem to be offering (seem) Fist it allowed no place to put code, second never went to cart just processed it , last almost imposable to contact you “”Directly” switched me to so many svreens that did not help i cancelled my orders,,

  255. Excellent help from Luke on the customer service phone line to resolve fraud charge. So glad to know that Groupon was able to catch the suspicious charge immediately. Very reassuring.
    I did have trouble contacting customer service online as my account had been locked and email came up as invalid in the system. Recommend you link the phone no. for customers who cannot access their accounts online in such circumstances.
    Thank you.

  256. I receive two or more Groupon emails every day. About 80% of the services and products offered in those emails are massages, facials and mani-peds that are of no interest to me and probably most men. I have begun deleting those emails without even looking at them.

    Please advertise those items on separate emails so that I can unsubscribe from those that will never interest me. I would continue receiving ads about things that might be of interest to me. I do occasionally find such items.

  257. I bought a Stand Mixer on the 31 March 2016 and that arrived. However I noticed on 13 March 2016 a further two items were billed on the same american express card. one for £6.98 and £26.97. I don’t recall making such purchases. I wonder if someone could look into this please.
    Many thanks

  258. I tried the live chat for my problem reaching the travel company. Absolutely no help. It took a very long time to get to the chat person. I continue to try to reach Indus travels, no one calls me bac, I get a response, email is bad, retuned to me. I have until 4/30/16 to make reservations. However, I have tried to reach them over the last few days and with no success. I will CALL groupon to see if they can help me. I won’t try to deal with live chat. Awful experience. I may need help to get refunded for this trip. I need someone who can help. I have followed the instructions to a T.

  259. I have called beg on Mar 2016 which I received my items from Ninja for 4 High-Waisted Bamboo Charrcoal Shaping Underwear and got 1 pce is spolit and customer service say will arrange to exchange for me but till now no news, kindly help me to check and update me the arrangement thanks

  260. Today I am writing to complain about a Groupon I purchased for $85.00, which is allegedly worth $260.00

    I just threw away a “Jenny’s Hair Design” Groupon coupon. Now I am registering a complaint.

    I followed the standard directions and called to make an appointment with “Jenny’s Hair Design”. That’s when things started to go wrong.

    I admit that I left it a bit late to phone for an appointment for the following day, but I called to use the $85 I spent for a colour and cut that I had been promised in the GROUPON was worth $280. 

    There was no answer when I called Jenny’s Design. 

    Within minutes 2 consecutive calls came in from the number I had called.  

    I called on Friday the 15th of April and asked if I could come in on for a Groupon cut and colour the next day, I was told “Yes”, and I was told I could come in for 3 PM the next day. 

    But then things got strange. 

    “Jenny”, as the female voice self identified, spoke in an accent that was hard to place. 

    The caller ID for the salon business read:

    “416-264-1546 Scarborough”

    “Jenny” had a lot of questions.

    “How much did you pay for the Groupon you bought?” 

    “What is the Groupon number?”

    [I asked if it’s important to give the Groupon number over the phone, as it’s hard to stop conversation, open up another page on a mobile phone and return to talking all at the same time. 

    “Jenny” insisted she needs the number.]

    I read it out loud. “Jenny then started talking about something else…. 

    And then she said to me once again, “So what’s the Groupon number?”

    I said, “I just read it to you”!  

    She said, “What’s the Groupon number?”

    So I read it, again! 

    “Jenny” then told me where the salon is.  She gave me a location other than the “College Park one named by Groupon .

    It was the longest, most needlessly painful phone session I have ever had while making a GROUPON appointment, or any appointment for that matter!

    But then matters became even worse. 

    Later the same day, a few hours later, “Jenny” called again, twice.

    I was not available to take the calls when they came in, but I noted that a message was left. I checked the message. The voice of “Jenny” told me to call her back because she had another question she had to ask me.

    I called back at 10:13 PM, expecting voicemail for a hair salon. Instead, I heard once again the voice of the woman, “Jenny”. 

    She said, “I need to know what colour you want tomorrow”.

    I then told Jenny that talking to her on the phone so much in one day helped me to realize that I wasn’t having fun. Logically and intuitively I had lost all confidence that I would receive a competent, professional and enjoyable experience. The colour and haircut that was promised to be worth $280.00 was too much of a risk for me. 

    The woman quickly interjected and said, “I didn’t do anything wrong!”

    And then I realized that no good salon would treat their customers the way that she had treated me. For “Jenny”, this was most probably a way for her to make a profit through extending an offer she never intends to uphold. These circumstances constitute FRAUD. I will not let this treatment by “Jenny” pass without due process in Canada.

  261. AWI -Phoenix AZ
    No problem getting full refund for facial purchased for wife as Best Little Spa went out of business.

  262. I am an owner of an address light store & AM interested in selling your solar address light your ( BLACK SERIES SOLAR ADDRESS STAKE ) Thank you JIM

  263. Dear Sirs I am the owner of an address lights selling address lights only I am interested in selling your ( BLACK SERIES SOLAR ADDRESS STAKE THANK YOU JIM

  264. Booked a hotel. I can see the hotel dates etc in my Groupons. Called the hotel and they have no record! And Groupon is not accepting calls! Awesome!

  265. Worst customer service! No response and I can’t speak with anyone about this order.

    This is the first time ordering item from site, and definitely the last!! This is the problem:

    I placed order last week end, and to my surprise the order was delivered quickly, but when checking the status, it didn’t show it was being delivered that quickly.

    It has my name/address on box; however, it has someone else’s name and address on sales receipt in box. The comforter set I ordered was by Chic Donnela; but the one received is by Hailee. May type that is the reason the colorsI ordered looks lighter. The one that came is a darker shade blue? Please advise me as to how to send this item back ASAP! There has been no response from you on the previous request days ago. Please take this matter serious – just as you did when you debited my vpcredit card!

  266. Just horrible! NEVER will I order on line or recommend auto any of my military friends to do so. no one cares. Just take money quickly, but receive no response quickly. On line there are multiple and negative responses about Groupo. I should have listed.!!!

  267. Hi My name is Shenelle Lopez
    I’ve ordered a pink ipod touch but received the wrong item as the blue one.
    I would like to exchange it please?

  268. The worst customer service ever! Can or will not help with shipping/address problem! Constantly put on hold and disconnected! Called at least 6 times and have had no resolution!

  269. Imoney has been taken from my account the 1st transaction was for 19.80 on the 5th april and agaim on 21st april 2016 i dont no why this has happened i just want my money refunded thankyou

  270. Hello,

    I have a question.
    Tomorrow I Will buy a groupon in Canada for a boattour in Harrison Hot springs.
    I changed my creditcarddetails because I have a new card.
    Many times I buy a groupon for the USA and also for Panama, no problem. Always I can buy groupons.
    It was not possible today to buy the groupon.
    The addres and the zipcode I changed for my address in Holland I try the address in California and I used the addres from my first hotel in Canada.
    I can not open now groupon com I see 403 Forbidden.
    can you tell me how I can buy the groupon in Harrison Hot spring today.
    It is a short remining time.

    Kind regards,
    Corien Dijkhuizen from the Netherlands.

  271. I have tried to contact you at the 800 numbers listed but neither numbers work. I need to talk to someone regarding my purchase.

  272. Kindly help me I want to purchase a police motorbike how do I make payment I dont have a credit card but by cheque pls help. Do I post the cheque or deposit into ur bank account
    Kind regards. Jamie

  273. I’ve spent nearly half a day trying to get one–just one–question answered. I ‘ve never gotten a human, even when I called Corporate! I got this pathetic message, over and over: “Most of your questions can be answered by reading the FAQ’s…or by talking with a chat representative.” WHAT ABOUT THE QUESTIONS THAT CAN’T BE ANSWERED THAT WAY? Sometimes you just need a real. live. human. Real world questions aren’t like SAT tests.
    I’m learning that you can judge a business by how it treats its workers and customers. When employees get replaced by robot voices, we’re all doomed.

  274. so far I have tried in vain for a week to cancel an item and every time it says “oops, something went wrong, try again later”. As a cstomer I have only got so long to return the item, very dissaPOINTED. please HELP ASAP, thanks.

  275. I have emailed several times over the last two months. I got locked out of my account and had to start a new one. I asked for help with stopping an order that comes every two weeks. I thought I was ordering one sample. I can not find a name to make the orders stop or send them back.

    I ordered a hello cupcake voucher and it disappeared on me. I was ordering daily from group on but since I did not get help I have stopped ordering. I need to return the 20 boxes that will not stop coming and also find out why vouchers disappear. Please do not say you will help me again and not respond. I do not even want to go to the mail box because of all the boxes.

  276. My account hasn’t been credited for the cookie order I placed on February 14, 2016. It was a gift and I was unable to pull up the voucher to redeem it.

    Also my account is showing that the order for Pro Flowers has been redeemed, it has not. That was to have been credited to my account also. I would appreciate an update immediately!!!!

    Jean Ballard

  277. I have purchased A LOT from GROUPON and have been basically pleased with most if not all of my purchases. However, I purchased a Car Care package. When I went to the place, it was so dirty and the people working there did not speak very good English. When I asked where they did the repairs, the guy pointed to the back of the building. When I told him I would need synthetic oil, he gets on the phone and calls someone. He then hands the phone to me and says she speaks English. When I tell the lady on the phone what I need, she informs me there will be an additional charge. After seeing the business, I was not about to use this company. I know Groupon has the three-day cancellation, but on orders like this that don’t expire for months, sometimes you’re not ready to use it immediately when you purchase it. I would like to get my $39.00 back, but from all the negative reviews I’ve read, I don’t think I’ll get it back.

    This has definitely made me think twice before I order again from Groupon. My business might have to go elsewhere!!!

  278. I purchased 3 coupons for Sunrise airport parking in Ontario, Ca via my credits with groupon of $10.00. when I tryed using them I was informed that i could use only 1 had to pay $17. I payed $4 and used my credits please credit my account back to $10. Thanks in advance

  279. This is in regards to item-TE-T3870-2pk. Description -2-PACK TE XL Cooling Towels. The package I received only had 1 cooling towel in the package not the 2 as stated in the advertisement…

  280. I bought 2 Groupons on Jan 15, 2016. I presented them to Active Life Chiropractic before the expiration date. Active Life Chiropractic says that they never authorized these Groupons and that they will not accept them. I would like a refund on my credit card for the amount that I paid Groupon for these. I DO NOT want a Groupon credit since it is a lot of money and I’d probably never use the credit anyway.   

    I did a live chat earlier today, as well as speak to someone from Groupon on the phone. Neither one resolved my problem.  

    The Groupon states: Did you forget to use this? Never fear! You can still redeem your Groupon at Active Life Chiropractic for the $90.00 you paid, (I paid $180 for 2) from now to eternity. All other terms still apply.

    I am VERY disappointed in Groupon!! Regardless of the outcome, I am done with Groupon forever. Awful, Awful!

  281. groupon was paid for service fromQuabbin Power Power Wash to clean my gutters na few weeks ago.
    I waited all afternoon and they never kept their appointment. Called them to reschedule and never heard ffrom them again.

  282. To whom it may concern,
    I had spoken to one of your agents about a credit that I had not received yet.
    That very day my statements came in the mail and showed that you had refunded my account. You had sent me the wrong item and were not willing to exchange it for the one I had ordered. Instead you credited my account where I would’ve preferred to receive the right order.
    My order # was ID LG-5FF9-CJHL-5MNJ-3LTL

  283. I need a wireless camera that can send a signal to my truck dashboard and can be mounted on the back of my Travel Trailer so I can see what is behind me while driving.

  284. If you need assistance from customer support, the web site keep looping you thru the same Dam home page. You can’t get anywhere finding help…
    I’m dropping Groupon all together… trouble customer no-service

  285. i want to uninstall froupon!!! it sure was easier to get on, than get off. i want my account info and credit card info deleted asap!!! the service is horrible, the quality of merchandise is disappointing, as is the wait to get it. please remove my info.
    psi have taken a picof my reqest, in case i need to contact BETTER BUSINESS BUREAU

  286. HORRIBLE customer service! This was my second call on a package and I received no information, only told we are still within the delivery window. I am not calling because it wasn’t delivered, I’m calling because I can’t track it. DHL shows no information after 7/18 and the post office shows the package number doesn’t exist. I will NOT recommend Groupon to anyone!

  287. Wow, just finished skimming this article. Very amazing content you got there. Surely following your site! Thank you for everything.

  288. Groupon by far has the worse customer service. There were not helpful at all. Were rude, even when it was their mistake. I am so disappointed.

  289. Unreal is all I can say! I’m now sending a letter to the better business bureau and the state general attorney office. It’s time someone made you see you are wrong for not having a better customer service department !

  290. I have been waiting for refund for a return of motorcycle and have gotten emails from 7 different people. Groupon has returned not one but two of these bikes and has yet to refund my $69! They suggest I talk to my bank. I will never use Groupon again!! And I a m a long

  291. Ahhhhhh Groupon. I purchased a Groupon for 3 facials for a local spa. I called multiple times to try and schedule an appointment to use them or to even gift it for my Mother-in-Law for her Birthday (New Years). Every time I called the business it went straight to voicemail (saying she was with a client but would return my call as soon as possible). I left multiple messages, I called at different times a day, different days of the week. All my calls went straight to voicemail. Finally I emailed Groupon for help. I received 3 emails saying they were working on a solution. They never called me themselves. FINALLY the spa lady called me back saying that she was out of work due to an injury the last couple weeks and had forgot to change her voicemail. She apologized and we made an appointment. Honestly, I am SO disappointed in this and I haven’t even been there!! I am SO happy I did not gift this Groupon just to have my Mother-in-Law ignored as well. The spa lady called me back – Groupon didn’t fix this for me at all. I am VERY leery about purchasing anything else from Groupon. If I am not happy with the Spa I will post all of the Spa details – name, address, owner etc. I did use a Groupon to purchase some coffee cups from Starbucks and they came quickly and I was very happy. Not sure if that was because it was Starbucks and they value their customers or if I got lucky or Groupon actually worked the way it was supposed too.

  292. Ahhhhhh Groupon. I purchased a Groupon for 3 facials for a local spa. I called multiple times to try and schedule an appointment to use them or to even gift it for my Mother-in-Law for her Birthday (New Years). Every time I called the business it went straight to voicemail (saying she was with a client but would return my call as soon as possible). I left multiple messages, I called at different times a day, different days of the week. All my calls went straight to voicemail. Finally I emailed Groupon for help. I received 3 emails saying they were working on a solution. They never called me themselves. FINALLY the spa lady called me back saying that she was out of work due to an injury the last couple weeks and had forgot to change her voicemail. She apologized and we made an appointment. Honestly, I am SO disappointed in this and I haven’t even been there!! I am SO happy I did not gift this Groupon just to have my Mother-in-Law ignored as well. The spa lady called me back – Groupon didn’t fix this for me at all. I am VERY leery about purchasing anything else from Groupon. If I am not happy with the Spa I will post all of the Spa details – name, address, owner etc. I did use a Groupon to purchase some coffee cups from Starbucks and they came quickly and I was very happy. Not sure if that was because it was Starbucks and they value their customers or if I got lucky or Groupon actually worked the way it was supposed too.

  293. Ahhhhhh Groupon. I purchased a Groupon for 3 facials for a local spa. I called multiple times to try and schedule an appointment to use them or to even gift it for my Mother-in-Law for her Birthday (New Years). Every time I called the business it went straight to voicemail (saying she was with a client but would return my call as soon as possible). I left multiple messages, I called at different times a day, different days of the week. All my calls went straight to voicemail. Finally I emailed Groupon for help. I received 3 emails saying they were working on a solution. They never called me themselves. FINALLY the spa lady called me back saying that she was out of work due to an injury the last couple weeks and had forgot to change her voicemail. She apologized and we made an appointment. Honestly, I am SO disappointed in this and I haven’t even been there!! I am SO happy I did not gift this Groupon just to have my Mother-in-Law ignored as well. The spa lady called me back – Groupon didn’t fix this for me at all. I am VERY leery about purchasing anything else from Groupon. If I am not happy with the Spa I will post all of the Spa details – name, address, owner etc. I did use a Groupon to purchase some coffee cups from Starbucks and they came quickly and I was very happy. Not sure if that was because it was Starbucks and they value their customers or if I got lucky or Groupon actually worked the way it was supposed too.

  294. I placed a order December 29 with groupon did not receive a confirmation yet and did not receive my or yet never had this problem before would like to know where my order is thank u

  295. I continuously talk with the service team about refunds and issues. Nothing is fixed. One said she will come back after looking into it yet I have a photo of how she closed the conversation- ended it without helping. I expect refunds for the three I have asked for since the beginning of February. I will take the next step too.

  296. I bought a groupon for car detailing from eye max. I tried to schedule an appointment and they advised me they have closed the business. I was originally speaking to Shaswath R who was suppose to look into it and ended the chat instead of helping. I then got Janani V. Who said she would not refund me and that is what I requested. Worst customer service.

  297. The Clogs orders I received (Black and a Blue pair) are not what I expected. My husband has been extremely ill (pancreatic cancer) and I have not had time to figure out how to return the two clog orders I purchased Jan. 12, 2017. I had no idea they were patent leather. I know that the deadline has passed, but this is the first time that I have had difficulty trying to contact someone in order to return. The only other Groupon I returned was a dish that I had ordered that came broken.

  298. Hello my name is Ted Thornton I am very upset with Groupon. I purchased a groupon on March 24, 2017 from Horn blower which is a afternoon Jazz cruise which departs out of New York. My intentions was to fly to New York with my wife for her birthday which is April 2nd. Well after we arrived to New York on April 1st we stayed the night and the very next day we were told to go to pier 40 in New York at 12pm for departure. We arrived their at 11:45 to find out that they were not taking any groupon passengers. I purchased my groupon trip on March 24th and I did what I was instructed. That was to call The Horn Blowers to confirm reservation with them. I did everything that I was instructed. I got a reservation confirmation and took that with us to the dock, and that was denied. I want my $109 back to me ASAP.

  299. I have been waiting for refund for 10 business days. I do not understand why it is taking so long since it did not take that long to take my money. I received a generic receipt of what is suppose have been refunded. My financial institution has not received the refund as of today and therefore I must file a dispute in order to get my money back. This was the first time and last time I will use your services.

    Unhappy customer.

  300. Screw Groupon. We can’t get a hold of a merchant we got a deal for and now the crooks at Groupon won’t even give us credit for the deal we got. Groupon has to be the biggest scam I’ve ever come across and best kept scammer secret. These people are truly shady.

  301. I have tried to cancel an order through the website directly with, after signing in to my account and following the directions. Once I put in that I need to cancel the Dairy Queen Groupon as I did not notice it was in Minnesota. I live in Idaho. When I enter why I am disputing it will NOT let me press the continue button to complete the action.

    How do I cancel this transaction?


  303. The customer service for Groupon is the worst I’ve ever seen I bought two tickets for my daughter and me to get pedicures and I salon I cannot get a appointment with the salon because they don’t have any on Saturday which I need Saturday I have is her in the week I’m a new customer that’s trying to try to business and I can’t get in I want to give morning hours during the week which my daughter works all week she won’t get home till sometime 67 8 o’clock at night so we can’t go during the week and plus she has two children that we don’t want to take and her husband works at night so we have nobody to watch the children and text of all I would like a Saturday appointment which I’ve been asking since March 9 when I bought the tickets now they’re telling me I can’t get a refund and they tell me that they do not by there 100% policy customer service so I beware of buying anything from Groupon now or ever I wish you luck if you do because customer service sucks big-time I am trying to get an appointment on a Saturday because it’s the best time for me and my daughter to go together they want to do us back to back on the week or on the weekend and plus they only have appointments for to six weeks out which I’d have to wait another month to get a pedicure that’s just freaking ridiculous the name is glitter salon so I wish you luck if you try make an appointment with them

  304. neither of the numbers listed are in service. The phone number listed on my visa bill in not in service. They keep asking me to type in my question but they never answer. Groupon appears to me to be one of those companies that need to play hide and go seek with their customers. Scared to death that they may have to talk to you.

  305. Done with Groupon!!!! Customer care (NOT) … can not even speak to anyone about a problem we are having redeeming one. THEY NO NOT CARE!!! They keep sending the same nonsense email, ignoring my questions

  306. I have tried unsuccessfully to sign on to the HELP option. I have not been able to reset my password to login my Groupon account. I have questions about some coupons I have that I have not used. I need some type of direction since none of these options are working, you no longer have any valid phone numbers for support.

  307. I am trying to cancel a purchase since it did not take the promo code for $15 off. Cannot get through anywhere to do so. Can someone help me!

  308. I am not a customer, I am a vendor and I have tried several times to cancel a very old offer and continue to get the runaround. I need to know who to talk to and how to get my offer removed IMMEDIATELY

  309. I received an empty jewelry bag, should have had a 22 in sterling silver chain.
    the bag was so small 22 inches would not fit, unless it was so thin. I have asked
    over and over for a return label, they will not send. For over a year, I have been
    placing orders but I just found out they are using a old email. I received three items, so I want three labels. I have another order that I want to return, when it gets here.

  310. TERRIBLE Customer Service!! I will never use Groupon again. They make it nearly impossible to cancel an order. I purchased a voucher for a mexican restaurant, too bad it was for a city 3 hours from where I live.

    • I purchased a Groupon Voucher for BISON CREEK Restaurant in Buffalo, MN. We just got back from the worse Sunday Brunch that I have ever been to. I paid $28 for the voucher (was suppose to cover $40 food purchase) When we get there we see the senior cost for the Brunch is $11.99! So, I paid way to much for the voucher from Groupon ~ besides we could not find anything good to eat ~ We left after being charged an additional $3 ~ Waitress said this was for tax for the two meals ~~ We left hungry and went to McDonalds for a burger before going home! TERRIBLE EXPERIENCE AND I FEEL I GOT RIPPED OFF FOR MY $28

  311. I recently purchase a Message from groupon for a massage. It was with Therapeutic Massage of KC. I have never seen so unprofessional people for a business. I called to make an appointment for the message and I got the run around. One stated that it was not her and gave me the number oof another person. I have been sent back and fore and I am tried. I paid $47 dollars from a gift card I recieved from my mother. I have the decurity code: 31948825 and groupon LG-ZTY2-TFWS-CL4S-5M75. Please respond to this email. I wanted to use this coupon on Friday June 23th for my Birthday. Please respond as soon as possible. I never had a problem with groupon purchases and I hope this will be the last.

  312. This is what I wrote to them….

    I called and begged for an extension, but your representative was cold and didn’t care that my having a really bad cough for 3 weeks prevented me from going to the Korean restaurant before it expired. She also was cold and uncaring when I told her that I am a disabled Vet! THEN I figured out WHY! She was indifferent because she was in the Philippines!

    • I will not be ordering again from Groupon as there is no customer service phone number to call anymore. How can this business stay a float without anyone you can contact through telephone! Not EVRRYONE has a computer & if so can use it!!!! Grrrrr

  313. Hello! I wish to redeem my voucher $10 gas shell card that I purchased w Groupon. I have misplaced the gift card. Can I get another one?

  314. Groupon won’t stop sending me SPAM! I did not sign up to receive emails and I have unsubscribed several times but they keep insist on sending me emails. Very frustrating.

  315. Can you please give me the certificate numbers of the 2 eyelash extension vouchers I purchased on 5/24 or 5/25? I’m trying to print them. Thank you.
    Cathy Smith

  316. I have been attempting to contact customer service for the past week. There are no working numbers that I could locate online and the customer service offered online is not really customer service. Now that I am out of town my item finally decided to ship and there is no way that I am going to receive it. I will never be ordering from this site again being that customer service is nonexistent.

  317. Hi I bought a groupon for “Captain Jack’s clam shack went there tonight only to out of business can you please credit my act for 18 dollars

    #LG 9nvs-5z1x-xglx-5mwr

  318. My groupon voucher expired and I can’t get anywhere with all the HELP buttons and phone numbers..can you verify this email please..please contact me immediately

  319. i do not like you dont have a number to contact you at there fore i will not longer being doing business after i return this printer and thanks and have a nice day.

  320. I couldn’t talk to a customer service rep! The issue is I wanted to book a room for two at the Wyndom in Clearwater ,Fl for a check in on July 30 for 2 nights. I couldn’t find a rate or availability. Please contact me on these items.

    • I purchased for a 1 hour a voucher on 8/6/17 for a paddleboard experience.
      I had to put in a new credit card number and printed out the voucher. At 4:35 am an e-mail was sent that the transacton failed (for the 2nd time). It shows I purchased 2 vouchers for $41.00 each which I did not. What’s the deal on this. There is no way to contact groupon as the phone #’s don’t work. What the heck is the deal with this????????????????

  321. help… I placed an order recently and it was shipped to the wrong address…which is strange because I have ordered before and sent to my present address..the tracking info says the item was returned…how do I get you to resend to proper address…cannot find any way to chat, call etc…so hard to complete when there is a problem…

  322. on july 26th I placed an order for three groupons to a bowling alley by mistake. I only wanted one. I am asking you to cancel two of them

  323. Groupon partner Airdrop is guilty of fraud and deceptive advertising. Falsely showed golf clubs as Callaway’s and retail price at 250% of Walmart price. No wonder it is a “no returns” deal and the review survey is disabled. Shame on you. Let’s see what BBB has to say.

  324. I have tried to order a product , and I spent over three hours dealing with the order or live chat , and I am so upset. All I want is for someone to call me on the phone to resolve my problem.

  325. sold me a groupon for woody’s bbq in st stephens new brunswick and the business is no longer there. groupon will not reund my money.

  326. Groupon sold me a coupon for St. Stephens New Brunswick –Woody’s BBQ. Place is closed and can’t get a refund.

  327. Groupon services and or help are too hard to contact. None of the phone numbers work.I have a groupon that the business will no longer accept. What i need to find out is how do i get credit for the price i paid????

  328. I have been unsubscribed to Groupon 2 times in the past 4 weeks. I no longer want emails regarding deals. Your customer service lines have run me in circles and your corporate office number does not work. PLEASE UNSUSCRIBE ME IMMEDIATELY

  329. I sent my product back to groupon and wanted to exchanged it because it was not working .the representive said they would get back with me but they still havent.

  330. There is no record of my account anymore and I had a credit of several hundred dollars. I also had multiple vouchers that were not redeemed. Can someone please get in contact with me. I got to one place and it wanted me to pay 25 dollars to look into problem

  331. 8/31/2017 I purchased a hair cut/highlight (Vancouver WA) I contacted the hairdresser for an appt., she said it was invalid, Her Groupon rep screwed up. I’ve been trying to get my money back, I chatted with a rep online at Groupon and they gave me the run around. I am not happy about it. They wanted to give me a credit, I don’t want one. I was rude to the rep, he finally told me someone from accounting would contact me within 72 hrs.I told them to just transfer the money back into my bank account and then he just “disconnected”!!! so we’ll see what happens.!

  332. This is Kay Lincoln order #221337465 these do not fit and I would like to send th em back. I can not get a web page to get a return slip to print out. I have went to everything I have been told and called all the ph. numbers and they all have been not in use. I really am at my wits end. Please get back to me. Kay Lincoln

  333. You continue to bill for things not ordered and then double order .. You have no customer service number. Difficult to apply a coupon but not difficult for you bill credit card without authorization.
    Tried to Book Four Points Punta Cana. Was double billed no confirmation number or voucher. Now must contact NJAG. Want a human to talk to and fix problem

  334. I am trying to return a defective item, the Amope Pedi Perfect Electronic Pedicure Callus Foot file; however, your site is temporarily down.
    Please contact me through Email on how I can return the defective electronic file and receive a new Amope Pedi Perfect Electronic Pedicure Callus Foot file.
    Thank you.
    Niccola Goins

  335. Please email me back. I have spent three hours straight (and that is just today) to contact Groupon. I have tried every phone number and you say, this number is no longer active. Do you have any numbers that are active? I have been re-routed to the same page to converse, but can’t even sign in to ask a question. I have changed my password, and you won’t even let me into my own account. I have many groupons I have not used yet and have not been able to see the account to see what I have nor when the expiration date is. I know I have lost so many that I have already paid you for. Please HELP. When you first started out, it seemed like you were a reputable company. Now, I can’t get any help or customer service nor even use my own password. Again HELP. Please email me back. I have bought so many things from Groupon but I will no longer put myself through this experience. You have made alot of money from people who have not been able to receive their goods. It was a great idea to begin with. Now I am just frustrated. Thank you in advance for returning my email.

  336. I was informed by email from Groupon that Hon’s Wok will no longer except my Groupon. Please give me a $8.00 credit.

  337. every number i call is no longer in service you double charged me for a charge in july now i cannot get in touch with anybody and please stop sending me e-mails

  338. I’d like to be able to leave a comment about my experience with customer service, however, I have been unable to get any service!!

  339. I contacted Groupon and chatted with Juan re: Lake Travis Zip Line reservations cancelled because of thunderstorms. Juan and I chatted back and forth and he said he would give Resolutions Dept. my request for a full refund ($495), and that they would contact LTZL (which has a note in my file requesting refund) and then contact me within 3 days. It has been 2 weeks. I have emailed Juan again, but have not received a response. I called LTZL today and they said they have not been contacted by Groupon and that Groupon has to make refund. Also, your contact phone numbers are no longer in use! Need Assistance. Thanks

  340. I tried to buy a groupon with the promo code twice and cancelled with it within minutes as there was an issue each time. I am being charged a fee still not once but twice. And, funny this is not the first time this has happened when I’ve tried to use a promo code.
    There is no customer service support at all or any way to unsubscribe. I will be deleting the app and blocking any emails from them, along with letting anyone I come in contact with the unethical practices of this company.

  341. I ordered Pro Smile Teeth whitening and I never received my order, they use to have a number to call them , they’ve since removed that, I’ve sent an email, still no response, I just want my 25.00 I paid. I’m sending letter to Groupon Corporate Office , maybe that’ll get some response, they use to be good , I wouldn’t order anything in the future from them.

  342. I am totally frustrated with Groupon!!! I have been trying for days to contact Groupon with no success. All the phone numbers are no longer in use, when I try to reach the Support or Help departments on-line, I can’t get them. I could not even get in with the password that I have had for YEARS! I had to get another password and still could not get any help. I would like to get Groupon Bucks for Beneath the Skin. They have moved out of my neighborhood and no one at the business has called me back. My Groupon expires today. Please help me. I have been a customer of Groupon for a very long time and would hate to cancel my membership but I am very displeased with what is going on right now in not being able to reach someone, by any means.

  343. I received my HCG drops but had no instructions at all.
    I am not sure how to use the droops or what to eat.
    please contact me at my email address below.
    thank you.

  344. I purchased three groupon parking certificates and when i went to use them, i was told none of them was found in your system and i had to pay full price for parking. I have been unable to contact anyone regarding this matter

  345. All I want is to cancel groupon. I have spent over an hour and am not any closer to achieving cancelation than I was an hour ago. HELP

  346. I was trying to buy additional photo books , Printerpix told me to call you regarding these purchases. There is no working phone number, there is no email address to write to
    there is no chat that I could find
    This is very frustrating.
    Please have someone contact me

  347. On 7/2/17 I purchased a Groupon for Tile Cleaning. The Groupon says it has been redeemed. I did not use it, and the company is arriving tomorrow for the service. I woud like to know how the Groupon was redeemed, as I did not use it. Please leave a return phone number with Groupon, and I may call you to discuss this.

  348. Thank you Tom. I have the receipt in my car, but I’ve been sick in bed with the flu. I really would like to be able to take it to another store to make sure they actually changed anything, and I would really appreciate some sort of compensation for this horrible experience. I’ve used jiffy lube my entire life without any problems, but this is the second time I’ve had a bad experience in the DFW area. (The other was in Garland, trying to sell me things I didn’t need by showing me a fake filter when I checked and mine was fine). How do y’all do business like this? I always thought honesty was the best policy. In my career, return clients are what keep us going.

    Kristen Riccardi

    Sent from my iPhone

    On Aug 30, 2017, at 3:03 PM, Tom Marvin wrote:

    Ms Riccardi, my name is Tom Marvin the district manager for Jiffy Lube in Dallas. Please reach out to me at the number below so I can discuss your issues further.

    Thank You

    Tom Marvin

    District Manager Heartland Automotive Service

    Dallas District

  349. I have a group on a gift and I am trying to get an appointments .I tried to call the coustomer service and unable to chat with anyone If I can get an appointment this week

  350. An amount of $ 25.00 has been added to my Visa
    I have not bought anything the date was 08/16 and reads

    Please have this removed
    Thank you


  352. They sent an email saying they had trouble with processing my order. I updated my card info a 2nd time. Another email came saying the same thing and I checked the info. It was correct. I have emailed Customer Service 2x since they don’t list a number but no response.

  353. Sat 10/10 am’ received e-mail about order being sent. Problem is it was purchased by some one else using my wifes account. She passed away 05/02/2016. I want hert account shutdown please. I’ve spent the last 2 days trying to speak to someone at groupon.

  354. I have tried for 3 days to contact Groupon about the wrong merchandise sent to me. I have tried calling- “number no longer active”. I have tried email “oops Groupon Goods is temporarily unavailable…” Tried that site for 3 days.
    THERE IS NO CUSTOMER SERVICE!! (And I doubt if they will ever look at these comments.) I am done with Groupon.

  355. I purchased a groupon for a local massage, Huntsville Alabama and because
    I was diagnosed with cancer have been delayed in using it. It expires in
    October. I have misplaced my copy of the groupon. Can I get a replacement
    please. My email may have changed from the time I purchased this
    groupon. My former email was with wowway.

    Judith Lambert

  356. This company is the very WORST OF THE WORST! The customer “service” they advertise is a bigger joke than this company itself! I’m SHOCKED! by what I experienced and went through for them to honor an “invite only” deal!!! I have the entire experience documented and I would suggest to ALL consumers (after reading the comments!!) to report GROUPON to the BBB. Tell EVERYONE (your friends, family, co-workers, neighbors,) NOT to use or support this SHADY (HORRIFIC) COMPANY! Together we might be able to make a difference with the way this company operates and TREATS their consumers. (Curiously, I wonder if GROUPON has actually read ANY of the above comments??)…OBVIOUSLY NOT

  357. I have wasted days trying to contact Groupon about booking. I was unable to send a email as it would not respond.
    When I tel customer support all I could hear was giggling and operator could only say there where was no availability even though I had purchased a groupon and shrigley hall said there was.
    When I asked for it to be resolved it was going to take 10days and that the availablitiy was only in Nov which was out of date.
    Shrigley hall even tried to contact and put booking on and they found the same problems.
    Dealsounded good but experience and reply from Groupon customer care found more than wanting.
    All is done via app and not much else.
    No senior to contact and a rig a mole to find anyone to respond

  358. Unable to reach anyone. Phone #’s no longer operating. Can’t send an email – efforts not delivered. Dont have the mobile app. Please advise how to get to a person. This is NOT something your FAQ’s can handle.

  359. I made reservation for hotel yesterday. Today I got sick and tried to cancel it 3 days prior check in. Groupon doesn’t want to cancel it. I have discharge papers from emergency room. But groupon disconnect all their contact tel.Dont give to groupon credit card #. You will be coach. I m really upset.

  360. I need the voucher again. I deleted the voucher that was sent to my iphone in error. Keller Real Estate Classes start October 2, 2017. Thank you

  361. It is impossible to contact Groupon tho some time ago I actually spoke to a real live person; tho I may be hallucinating ? From what I’ve gathered; you have “NO” working phone numbers; Correct ?
    Either I or you messed up on an order for Batteries. I thought I ordered AA but acknowledgement stated AAA. I tried every way imaginable to stop or change to AA batts but to no avail. Today I received the container of AAA batts. Can this be rectified to my satisfaction ?? Pleeeeese get back to me.
    Thank you in advance,
    BOB J

  362. Having a terrible time! Operator just now says need live chat without issue resolved! She put 19.00 in my Groupon bucks for all the good it did. Tried to once again book purchase with new redemption code. Got same message I have been given at least 25 times prior… This code is not applicable. This is my first experience with Groupon. Not a good one. Our trip is this weekend. Need to book Saturday, 30th. Have emailed and emailed in the past. Nothing is working.

  363. Hello,

    I have a charge to my debit card from Groupon Inc. in the amount of 140.00 from yesterday. I did not make a purchase from Groupon. Please have someone review and let me know how I can have the charge reimbursed.

  364. I tried to contact Groupon. They don’t have a phone number any longer. I need a refund. The company I purchased a Groupon with will no longer honor my Groupon. Contact me.

  365. There is no number any longer for Groupon. I need to get a refund. The company I purchased a Groupon with is refusing to honor my Groupon. Please contact me.

  366. I need a refund from groupon as the company you promoted is no longer accepting that particular deal. I have e-mailed customer service like i was told to do, no response, I would like my $270 back ASAP! Phone numbers all out of service…..please respond in an appropriate manner, as you have no problem taking my money immediately…..

  367. What kind of a business makes it impossible to contact them about a problem. I had bought a groupon for a hair cut. The hairdresser cancelled my appt. and I was not able to reschedule later in the week. I needed a cut now. I have wrote Groupon with no response. Its time to report them to the Consumer Affairs and Better Business Bureau

  368. I called two different numbers for customer’s service and neither working numbers. I went online and contacted customer service but no idea if they got my message I sent. I bought a 49.00 Groupon for car detailing. When I printed the groupon I printed the confirmation by accident and we had to pay in cash in order to have the car done. I was told by manager to notify you we paid in cash and for you to take the 49.00 off our mastercharge. I do have the recipe from the business showing we paid. This all transpired this a.m. at Wire Car Wash in Fairfield, Ct..

  369. I am unhappy with the items which can be ordered – currently a personalized child’s book. I have asked the vendor to cancel the order but I don’t know if Groupon will recognize this cancellation. The pages to order from the vendor would not “take” the redemption code and kept listing $29 as the charge when I agreed to pay $6.

  370. I have tried to return an item. But since Groupon is being very cute and hides their return abilities, I will never order from them again. I have tried without success to print a return mailing label but unable to do so. For several days now it simply states “processing a return” when I tried to print a return label. I will also post on all my social networking web sites that customers need to think twice about doing business with Groupon. Very unethical company and I have learned my lesson.

  371. Well, by the looks of this thread I’m going to have to take my complaint to social media and make EVERYONE aware of the non existent Groupon customer service. I also have tried to reach someone for a refund as the vendor is refusing to allow me to use the Groupon.

  372. I purchased two Groupons for bowling and was charged for three. The Groupon was for 4 people to bowl for 2 hours with shoes included. Please refund me $32.00. Debra Ammon

  373. If you have world class customer service I ‘ve not experienced in my quest for help with my question regarding my purchase. You disconnected all numbers to be able to talk with a live person and send me to,but that did not take me anywhere that I could get help.
    There are people like myself that feel more comfortable talking to a customer service representative.I think that canned message about this number being no longer working is very impersonable and not showing that you care enough to talk to me about the help I require.

  374. Shocking service received 5 mins ago via live chat , I have screen shot the conversation and taking it further

  375. I have entered and reentered by information on your site. Removing the phone option for help is a big mistake. I cannot enter my customer support question via your email-it freezes and will not let me continue.
    I tried to purchase two groupons today-Oct 10th
    I ended up cancelling both of them-it would not take my credit card-kept telling me to edit the information-which I did multiple times-promo code was entered and showed on your screen-final bill No Promo Code applied
    I have used your site before-what is happening

  376. This is a fraudulent company that sells unauthentic goods. Ordered a Michael Kors bag and received a fake bag with broken zippers and not the colors I ordered! I called 4 phone numbers and left two weeks worth of emails and live chat representatives are horrible. I’ve contacted the third party 6 times and no response. I spent $90 for a knock off designer bag and Groupon will not take accountability. I will be contacting an attorney and post on social media!

  377. It was very, very easy to pay for two advertised items on GROUPON and impossible, absolutely impossible to use the service that I bought (first item) and to receive the product that I bought.(second item). I have tried without success to speak with the GROUPON Customer Service. An automate recites something and then it hangs up..The Corporate number is no longer in service!!
    I want my money back, please!!

  378. I cannot reach your customer service chat and the restaurant that I have the Groupon closed and no one has reached out to us.

  379. please be aware your phone contact says open till eight this is not the case am a new customer and really needed to speak with some one

  380. I wanted to use a groupon gift card. I used the promo box for both the current promo of more20 and also for my gift card. However, the summary stated that my credit card on file was used for payment. I can’t reach anyone to correct this.

  381. I canceled an order of pillows and you told me you canceled it. Then I got another email saying you were sending it, and I told you to cancel it and if it arrived I would refuse it at the door. it did come and I refused it and you will get it back.
    Bad business. You have lost a customer.

  382. The worst service ever~I cannot get thru on line, by phone even tho my credit card gave me their number since they never answer your request.
    Simply, it will not allow me to print my voucher!!! Do not know wht the service rep. will do when he gets here to clean vents. I will try paying him direct.

  383. I place a $55.76 order this morning and waiting for a shipment confirmation from your company. You charge my credit card already. Need to talk to a live person, ASAP or need to refund my credit card . It was for a baby pink car – 3 in one

  384. This is horrible!! Have tried everything I know to redeem a Groupon I purchased on Saturday & nothing works! Can’t find any help anywhere -even tried a number that said it was the corporate number & it doesn’t work!!! Tried the chat option & this might take 2 days to hear back — way too long! The lack of support/help is terrible!!

  385. The worst of any company I have ever had. $320.97 was taken out of my account. No help st all! Had to go to bank for help!

  386. impossible to contact someone to change my address. tried your suggestions & didnt work for me, now possibly have an order going to the wrong address unless post office catches it.

  387. I been trying to reach Someone at Groupon pertaining to a refund I that was Processed for my return of a damaged item; A electric Paint sprayer. Includes is the Refund order#10000-077936-983102 E-mail to me on 10/6/2017. I am requesting the Status of this refund.

    Thank you for your time
    Byron Lemar

  388. This morning I received an email from Groupon about a woman to tone paddad sneakers I clicked on it and it disappeared can you please help me

  389. Your customer service is the worst I have ever dealt with. First it is impossible to reach a real person. Secondly, internet is the only method. I followed the directions andI was given 3 options to write a brief explanation of my problem and none of the three even worked.
    Two of the four purchases I made for my granddaughter, who has cerebral palsy and I’m homeschooling her, are going to expire soon. Abble broke her foot shortly after I bought these and she will not have the cast off before that time.. I would appreciate an extension because medical proof can be proven. If not, then at least refund my money.

  390. I need a refund and I can’t figure out how to get it. My order has disappeared, but I have not used my tickets to Busch Gardens. They were for a day pass and the park wasn’t open. I was told I would get a refund, but that refund has not come into my account.

  391. I just placed an order 5 minutes ago and there was no place to put in my discount code SHOP3. Can this discount be added IMMEDIATELY!

  392. Groupon has the worst customer service ever! The phone number refers you to the website telling you that you can live chat; however, nowhere can live chat be found. It is a perpetual loop of nothingness. The cancellation buttons will not work on a purchase for which I am well within the 14-day cancellation period. I am furious about this monumental waste of time and useless customer service.

    • We are staying on a “Groupon” deal at the Lake Town Wharf Resort in Panama City Beach Florida. We could have booked through them at half the price. We were basically cheated by Groupon and not one person could care less.

  393. I need a call back. This is so frustrating. I have a Groupon for “Krystal Clear Window Cleaning” and can never get through to them to make an appointment. Their mailbox is always full. What kind of business is this?
    Please contact me.
    Joan Peiser

  394. Customer support is terrible. I am very disappointed. No where to do a live chat or anyone to contact, I was trying to cancel a order because I ordered the wrong one. They have charged me for two orders of the same thing. This is a rip off web site.
    I will make sure that if anyone ask me about Groupon I will tell them to beware this website is a scam

  395. have not not received my package it was order 10-24-2017 it went to another address what can we do about this problem would like to hear from someone please

  396. Trying to get a hold of someone for days leave phone number like they asked they don’t call you. you are quick to take the money but not quick yo help!

  397. Groupon is the very worst Customer Service of any company I have worked with.
    I was unable to reach anyone at Groupon via a phone call, their online chat or via an email. I did try for more than TWO HOURS today.
    This is completely Unacceptable and I will spread the work that all my friends, business associates, neighbors and Family members cease using Groupon.

  398. Groupon is terrible at responding to questions regarding cancellation. I cannot get an e-mail through to them although I’ve tried for 3 days. The item I bought cannot be used (car detaiing) untl Dec 12th and I want to use someone else. Unfortunatey no one responds.

  399. 11/6/17
    Good afternoon,
    My name is Ann Yancey, I have received an item that I did not order!! I was sent the wrong item!!! I spoke to an agent and still the problem has yet to be resolved. I would like to be refunded the money I spent on the item I thought I requested and did not receive, and a label to send the wrong item back !! I have been trying to get this problem resolved for over two weeks since I got the wrong item in the mail. Please contact me as soon as possible.

    Ann Yancey

  400. The worst place to order anything unless you want nothing and them keep your money. That is what they do with your money pocket it

  401. I hv tried for hrs to speak with a person. Need to cancel one of two massage pkgs I purchased. Tried cancelling on line. Tried numerous phone numbers. Need to cancel b4 2days sale goes to my bank. No success w any of my attempts.

  402. I cannot place an order as the reset password will not recognize my password from before therefore I cannot reset the password.

  403. HORRIBLE HORRIBLE HORRIBLE. You have NO customer service. Navigating your so called helpful sites is impossible. I used to be able to make a call ans get issues resolved but your phone number directs me to these useless sites. I am done with you. I will no longer use Groupon

  404. I tried to chat with a service specialist but the email with the temporary password did not appear anywhere in my email inbox, junk mail, spam etc… I hate to cancel my order but I have no other alternative…I am not getting the right help from your support team…Mercedes Mulsoff

  405. I purchase a Groupon for a item from Curvvapor. When checking out I was told that the redemption code does not exist. I have been unable to talk to someone from Groupon or Curvvapor. Please contact me at your earliest.

  406. I have emailed many times my complaint and NO ANSWERS!!! First went to my Spa treat I paid for, drove 1-1/2 hrs round trip and they had gone bankrupt and had been closed for two weeks. I received a reminder of the appointment 1 day prior. Next I ordered a Wallet Ninja I put two but in a few minutes decided I only wanted the one. It showed cancelled, but my Credit card shiows two twice;. It is terrible that during these problems you have no number i CAN CONTACT to speak on my above problems, Terrible and I mean terrible customer service. The gas I spent to get to the first one should be allowed toward my credit card!!!

  407. I bought some things on your groupon ad, it was an acre of land on Mars, as stocking stuffers , purchased 2 and never recieved anything! I am a widow on ss and trusted that your company was legitimate. I expect that you will stand good for this. I am worried that I gave my bank card info and if this is a scam, I could be robbed even more. I’m sincerely hoping that you will correct this immediately.

  408. It’s very hard to get customer support. I would like to get my mad magazine money refunded. But there is no one to talk’s very ez to buy on Groupon but when you go for a refund very difficult

  409. I am extremely annoyed that I cannot contact live chat. Groupon makes it purposly impossible. I live in Los angeles and all I get are deals for chicago. Not interested
    If I can’;t get in touch more easily with live chat, Groupon is history for me/

  410. Why can’t I get any customer support?? I have been to you web site and can’t find the “Live Chat” I was told was on the page. There is no number. I try calling the number I searched for on line and they keep telling me to go to that page. I am very frustrated at this point. I purchased a service yesterday and they told me they do not go to the area I live in. I need to cancel the order and they told me I had to contact you. I paid through pay pal and tried contacting them and they me I have to contact you, and I have no way of contacting you. Am very angry at this point.

  411. I ordered the Brookfield King Size bed and today when I decided to set it up
    I noticed their was a rip in the box.

    I looked inside of the punctured bos and saw that a part of the material is ripped. I would like a new bed and the old one picked up from my home.

    The bed is still in the packaged box.

  412. I have never NEVER had such an experience trying to get some help ordering an item from my gifted Overstock card. I sent message, I chatted online and all to no avail. It is amazing you take people’s money and then leave them on their own with no one to help. I have never had one of these cards and had no idea how to use it. I feel this company should be out of business. How dare you handle my call for help in such a manner. NOW WHAT DO I DO WITH THIS USELESS CARD?

  413. It is almost impossible to speak to a customer service person. I have used the service for many years but recently had a problem using a electronic gift card given me. I punched in all the correct numbers at checkout but my total did not reflect my gift card reduction and they went ahead and processed the order without an explanation. And then the fun started!!!. I did a chat but to no resolution. I reached a point like I was talking to a pet so I just did a chat out.
    I will now after many good offers be very careful in dealing with Groupon, and tell my family and friends please don’t give Groupon gift cards unless you don’t like the person.

    • Bourbon and Beef Restaurant has been closed for several months. I wrote you that we found it closed when we went there for dinner. You sent an email that it was closed. Now you are trying to give extension to the one of the Groupon vouchers we have. WHY CAN’T YOU UNDERSTAND BOURBON AND BEEF RESTAURANT NO LONGER EXISTS?????
      We have three Bourbon and Beef Groupons. We went our money credited back to our VISA asap. We are really disappointed in Groupon.

  414. I can’t get into my Groupon account.. It keeps telling me to change my password which I have done several times. There isn”t a phone number that I can call. Please help as it is very upsetting.

  415. I was unable to cancel my Goods order online. I was unable to connect to the Live Chat, which just routed me back to the online cancellation process, which did not work. The phone number just referred me to online help, which DID NOT HELP. I need to talk with a human being.

  416. I have tried yo reach customer service for months. I forgot my password, they send ;me an email {supposedly with a link to help} Each time I try this there is NO LINK to reach them on the email they send.

  417. Groupon has the WORST customer support service I’ve ever experienced. I’ve never dealt with a company inwhich there was absolutely phone number provided to contact customer service. Typing in a question(s) on the, “Tell us what’s going on” link is a joke!!! And provided NO assistance what so ever. Your customer suooprt links are nothing but an elaborate maze that leads to NOWHERE wtih NO POSITIVE RESULTS. I cannot find a way to contact a human being using any method (no through the website, not by looking the number up on the internet as any number provided leads to a recording that refers one back to the same looped maze of nowhere.

    It is clear that groupon does not care at all about supporting the customer, only securing their money. I will share my REPEATED experience with anyone who will listen (my family, friends, and co-workers; social media; my blog).

  418. I want to speak too customer suppport! I want to cancel 2 dinners for 2 at Pier701 Restaurant, Piermont,NY and 1 dinner for 4 at the same restaurant. I have tried to call the number for support & get a recording. I want to resolve these orders ASAP! Please have these removed.

  419. Trying to get hold of customer service for a week,regarding packages sent to me which I never ordered. I got the second one today , if it was nespresso pods, I could have used it but the stuff they sent is for keurig machine,which I don’t have.USPS tracking-9261 2999 9012 73201884 24 k-cups flavored 30 count

  420. I want to return this pkg. I sent several emails about this but after finishing the email, there’s no where to send the email . Please , how do I return this? This is too irritating. How do I send this email? Doesn’t say send or what.

  421. Received defective item and cannot email or speak to any one. It’s a shame because when Groupon had their customer service opened, I thought that they were very responsive and treated the customers well. Obviously, Groupon is having financial problems because they closed their customer service department down in Chicago and do not care about the customer relationships. I will start purchasing on other websites now. I am done with Groupon.

  422. Worst customer service every ordered item by mistake tried to call ups to stop order they advised could not tried to cancel with Groupon their systems comes back technical issues overloaded try later this happened 4 times. Called main number they have listed, number is disconnected apparently Groupon does not want to customers. Will call my credit card company and advised fraudulent and unauthorized charges


  424. Groupon sent me the wrong item. When I I tried for 2-1/2 days to get a response. Nothing. Your website makes it very difficult to get help, I want the items I ordred for Christmas presents and need someone to help me. My account says my ordered was delivered. Not true.






  426. We ordered a Sealy Mattress set in Nov., the delivery company did not have the correct order. We have contacted Groupon everyday for nearly a month and no one has helped us find our order . This is beyond frustrating without communication from your end or resolve. And honestly not to have a mattress this long is very inconvenient. We were offered a refund, however we do not want a refund we want our order. Please contact my husband Ron or I as soon as possible.

  427. WE have contacted Groupon everyday for nearly a month as to where our order is. No one gets back to us or reply’s they are sending the info to customer support. The delivery company attempted to send us a partial order, of which we cannot accept this as our order without it stated one of two under the delivery status. Please communicate with us

  428. I’ve used groupon in the past and been pleased with it. Yesterday, I was emailed a 2-day promotion code and tried to use it today – there was nowhere for me to enter the promo code and I was instantaneously charged for something I would not have bought were it not for the promo. I saw the option to cancel, and opted to do so…only to learn AFTER, that I had to use the charged amount within 24 hours. After spending literally hours on their website, I was unable to place another order, and called my credit card company to dispute and contest the charge. Additionally, the credit card groupon has on file for me has an expired expiration date!!! Their toll free phone says you can participate in a live chat, WHICH IS ABSOLUTELY UNTRUE. Their customer service website is an absolute farce – it does not resolve anything, ever. What a shame – groupon is a great idea in that it introduces customers to merchants they may not have previously been aware of. Incidentally, feel free to print my comment…

  429. coustomer service is the pits all these phone numbers never can talk to alive person.canel my account. i am stopping all pay.

  430. I just want to say how disappointed I am with my order. I ordered a 12pk of socks that clearly says BLACK even on the paperwork in the package but they are all white. I cannot return them however they are not what I ordered!!! I have had this happen with another order from groupon with a similar order thus lesson learned & I will not be ordering from groupon again.

  431. Terrible. Phone message says I can chat with an agent on the website……NOT! Tried to order the “Peas in a Pod” necklace. Never gave me the option to customize it, as it is a customizable item. Then, immediately posts it as a charge. Thank goodness, the credit card it charged to, was no longer one I own. Tried to tell someone about this issue and I can not talk to anyone.

  432. glad i read these reviews. had trouble with it taking my card and now im glad i did., tried to contact you all but no answer,. i wont be ording anything from you all your phone numbers are not nuseable,. glad my order did not go through.,
    should have a number so you can talk to someone. even did live chat., could not help me

  433. Every time I try to connect with agent o get message that says none available .

    I have been trying to return a voucher for well over three weeks and I am frustrated with your customer service

  434. There is no apparent way to contact this company concerning a dispute. Email via the website does not seem to allow comment or questions to be sent, there is no live chat option, and no incoming calls are accepted. How are customers to resolve problems they have with orders when it is impossible to make contact through available channels. Very annoying. Quite frankly, make me angry – am I expected to be out money because they choose to be unreachable? Beware!

  435. This has been the worst Customer Support Service ever. I never received my merchandise since October 31, 2017. Back and forth with tracking. They say it is in Transit. This on-line service is terrible. You can’t even call to get help, what can be done?????

  436. Shipping has stop on my tracking was to be delivered fri.17.not here yet can’t seem to find anybody very frustrated with Groupon

  437. I cannot reach anyone by the phone numbers provided I emailed my problem of not being able to get back to town till march and my group expires jan4 2018
    I called Spavia and they said you would refund my money

    can you please help me


  439. I purchased a deal on Nov. 3 and clicked the button again accidentally and was charged twice. These were wrought iron signs and I needed to provide an initial for each and could not find where to enter this info. On my debit card statement, the numbers listed are:
    S587306508607379 and S587306511140283.
    Who do I contact to complete my purchase? Thank you.

  440. I was supposed to get a fed ex order from groupon and whats up this this order. It should of came from petmaker. It was to be here for the holiday and at this time plz credit my account back asap. Thx

  441. I have tried in every way to return two items. Their web site is so large with so much info. you don’t know if you are coming or going. Every time I think I got the right page, it sends me to another page. going round and round.
    worst customer service ever.
    all I want is a return label.
    I will think three times before I order from them again.

  442. I have been trying to contact customer service and have not been able to get though on phone and emal I went to get a message at Thomson Soma Massage and Healing 779 Cayuga St in Lewiston NY and they are out of business The phone has been disconnected. They are still on groupon to purchase and I don’t know why. I would like my money back. Please e-mail me and let me know what to do next. I am not happy with this.

  443. I ordered an item from groupon in early December. The add indicated that it would be delivered in 12 days. The 12 days expired almost two weeks ago. Impossible to contact them to see why it has not arrived. Their customer support number has been disconnected and their corporate number has also been disconnected. Item number 435 above is “right on.”—–that is the “loops of nothingness.”

  444. They have no customer service. I even tried to call the # listed for the corporate offices., The # is no longer in service. What is going on? I have been a customer
    for ages and have never disputed a charge. Even all the ones I paid for and did not use. And you have a lot of my money !!

    I have been trying to contact them about a charge that was cx within a few hours of purchase There is no response. When I denied the charge with my bank I was recharged Without any reasonable explanation only pages of their rules


  445. I am VERY upset. a $18.00 for a flower arrangement. I have tried to redeem this 10 times. I cannot find a promotion code box to even start. It is G5, NO where to enter this so I can’t enter my redemption code DE77VNPZ. I have tried to get help on this, Corporate phone # is a fake. You are telling me that tis offer will expire on 2-1-18………I want my product or credit the money Ann to my account.

    My email address will get you to my account or my phone
    Ann McIver Staples

  446. Kids Smart Dancing Rotating Space Robot with LED Lights & Music x2, ref. JD0002257732561894 received at Borehamwood on December 12th. This item has not been delivered so would you please ascertain its whereabouts? So far have two disappointed children who don’t understand where their gift is. Urgent that you supply goods already paid for but not received.
    Best regards, John. p.s. Yodel site states”Parcel data received awaiting coll.”

  447. Your company shipped , and charged my credit card, five items that I did not order
    I would like someone to call me and arrange to have them returned and credited to my card.
    Your Customer Service department is DREADFUL ..How does one get to speak to a REAL person to help with a problem ?? The telephone number that is listed is not useful; in fact, non-working..

  448. Unable to reach anyone. no live chat option. Can’t send an email – efforts not delivered. Dont have the mobile app. Please advise how to get to a person. I cant cancel order online. I guess I’m screw out of that money.

  449. ordered from Go Picnic in October 2017 and to date ( 1/8//2018) have never received the product. Have never received any response from Go Picnic company after three tries.
    Groupon took my money and I in good faith ordered from Go Picnic.

  450. I totally agree with Stephanie.
    I have called several times today. . the only way to make a claim is to do it on line It stinks.
    you get a lot of canned responses from the Resolver.
    my case is very simple. I bought a groupon for mani pedi services which have been discontinued as the pace is out of business. All Groupon needs to do is to refund the amount I paid. Very simple. Even Groupon had sent an e mail announcing that the salon is out of business. Yet they keep sending notices that the groupon is about to expire!!! Please send the refund!!!
    I do not have the time to play their game.


  452. What customer support?? The person who wrote the e-mail above mine said exactly what I am feeling FRUSTRATION!!!
    I will never buy from Groupon again!

  453. I am disappointed that the number I called says that we need to go online to get help. I understand there is a Chat person but I’m not able to reach the person

  454. Poor customer Service options. Money was taken out twice but too much was deducted. I had one order that was 15
    dollars and change for Child wrist harness and I bought two Great Wall Chinese Resturant coupons for 11.00 each or 11.50 each. 34.00 was charged for one entry and 22.00 was taken for another entry. That’s wrong.

  455. On Friday I purchases a groupon(27162452-7-854) & entered a code
    of GET 20.I was to get five dollars off but did not.
    Can you please check on this for me?

  456. Signed Contract to Advertise With Groupon (Restaurant} three months ago and STILL NOT UP AND ONLINE!!! First Rep either quit or fired. The second rep named Lauren repeatedly uses/used excuse that one credit card cannot be set up . This has been going on for TWO SOLID MONTHS!!! I have email after email after email asking, pleading and begging to develop partnership because I believe (rather BELIEVED) in GROUPON, and .EMAIL AFTER EMAIL AFTER EMAIL AFTER EMAIL AFTER EMAIL asking for name of superior and still nothing… REALLY……the rule of thumb is to under promise and over deliver. I HAVE NEVER BEEN MORE DISAPPOINTED!!! SHAME ON YOU LAUREN AND SHAME ON YOU GROUPON. SIDE NOTE: THREE CALLS TO OUR POS PROVIDER FROM GROUPON AND WE ALSO INCURRED $225.00 IN FEE TALK ABOUT A NEGATIVE ROI!!!!!!

  457. I was sent an email stating The Lunch Bell was closed and haven’t been able to find out how to get a refund for my unused groupons. Please help.

    Misty M. Mercer

  458. The system for Customer Service is non existent.
    I cannot figure out how to reach a representative to convey my problem to and ask for advice.

  459. I have been trying for over 1 month to contact groupon about overcharges on my credit card. I have tried via email, I asked Pay pal to help and repleatedly ask for help on line and so far no one has contacted me and I am very nervous that I will never get this overcharge straighten out. I believe that I was charged for some items I never ordered or received and all I want is an itemized summary of the items instead of a charge just saying groupon. I am at a loss as to what is going on and find I might be losing about 200 dollars or things I never received or orders\

  460. in conversation with on of your call handlers she was obviously not aware that some people take longer to type messages so cancelled call while I was still typing I require someone to E mail me to continue conversation and to make sure I have a record of the same

  461. How do I contact Groupon to report a problem with Getaways Azores. I purchased (2) vacations. The flight S4232 from Boston to Terceira on Jan 17 was canceled and not rescheduled for 48 hours. This was not weather-related. We have lost 2 days of our 7-day vacation. We upgraded our hotel, booked tours & scheduled transfers. I’ve always raved about Groupon vacations. This one has turned into a nightmare.

  462. I ordered six botlet of wine the charg whent throu buth I have no confirmation order I would I get the confirmation orders

  463. Sheila Jan.19, 2018 3:04 pm
    I’m not able to login to the Groupon account I just created under my email
    which I place a order for paintball of 12 people that didn’t go through. I rec’d a activate your account from Groupon and cannot login on the web keeping keep getting error message of 403 forbidden nginx/1.6.2 now are you allow to use a difference shipping address then you billing address? I use my mobile and pc got the same error message

  464. never going to buy another groupon until I can get i contact with them to see what merchant I purchased a groupon for on 9/11/2017 and 10/27/2017 and have I used both of those?

  465. I have never heard of a company which stands behind their products, service, and reputation not having available customer service. I have tried numerous times to phone them (customer service and corporate number, and via email) with no results. Their chat service is nonexistent. I purchased a Jessner peel groupon on December 25, 2017. I called the merchant and was given a run around stating that the vendor was on a two-week vacation. I was then given someone’s home number to call to request an appointment. I called twice leaving a message. No one returned my call. I called The Sterling Laser Clinic back and was given a nonresponsive ho-hum, I then decided to wait out the two weeks only to hear call her back Monday after 10:00 am. I called Tuesday and was asked didn’t Groupon refund you? I stated that I didn’t have $77.00 dollars to give away and that Groupon doesn’t refund if you view your Groupon. This time I was asked for my name and number and told that she would talk to the pediatric clinic (how the calls are answered) and call me back. That was an hour ago!!!! GROUPON YOU SHOULD BE IN THE HALL OF SHAME YOU DON’T STAND BY YOUR SERVICES AND DEFINITELY BY YOUR CUSTOMERS!!!!!i WANT MY MONEY, not another bogus service.
    Marie G

  466. Here’s the extent of my Groupon “Customer Service”:

    “[Shubham K] Please give me a minute, Let me check what can be done for you.”

    “The operator has ended the chat. Thanks for contacting us.”

    GROUPON”S CUSTOMER SERVICE IS PATHETIC !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    BIG HELP for a customer who just though away $127.20 on a remote start package at a company 56 miles from their house, drove 112 miles for the company not to be able to install it because the wiring harness that they were charging me and additional $140 for (even though their add stated “There are no hidden fees or extra cost”).

    Terminating my dealings with Groupon! NEVER AGAIN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  467. They did not have the wiring harness even though the made the appointment to install it only a few day ago and they knew we were going to be driving 56 miles (one way)

  468. I just purchased a magazine subscription (Rachael Ray) and the site refused to take my address…I live in Toronto, Ontario. The Groupon has been redeemed
    yet I am not able to give my Canadian address???
    Please get back to me…thank you!

  469. 1. I have a Groupon for four man-hours of house cleaning with Spic and Span natural Home Cleaning # 41747308. I have tried to make appointments and the answer was – ” the campign is cancelled” I would like to use this amount– $65.00 to order another cleaning service.
    2. I have a Groupon # 41356467 for a Swedish Massage at OF Spa. When I contacted them for an appointment – they were out of business. Amount paid $41.00. Expiry May 13,2018. I would like to use this for another massage.

  470. Purchased offer on Groupon on 12 /12 /17 as a mom & daughter Christmas present
    Order number 1000-084089-240196 and 1000-0844089-190792
    Daughter made appointment for 1 /25/18 at 3:30. We both took time off from work.
    We arrive at 3:15 in case paperwork needed to be done.
    Business door was locked. Around 3:30 a white Cadillac pulled up alongside of the building and we noticed a woman was talking on her phone. She got out of the car and walked around to the other side but returned back to the driver side of the car.
    3:40 My daughter called the business phone and no one picked up and it went to VM. She left a detailed message that we were waiting and it was now 4:00. We left and within 20 mins she received a call back from Laura explaining that she left to do some errands and forgot her phone. She was very sorry and if we could return she would cover our appointment and do right by us. We drove back and upon entering the salon parking area we noticed the same Cadillac parked in front of the salon.
    4:38 the woman who greeted us was the same woman we had seen earlier. She handed forms to us to fill out and left us in her waiting area. She never turned on the lights in the salon.
    She never returned back to us and at 5:03 we left the salon.
    She never called us to ask why we left or anything.
    I am requesting a full refund.

  471. I have had few questions about the purchases I made but no one ever contacted me back to help. I just have fewq questions. After this, I will no longer shop at Groupon. Very disgusting

  472. Having trouble getting an email to Groupon. We forgot to enter the Save25 code on our purchase Feb 1st for Alverados Fish and Steak House which was $38. Can we refund and rebuy or can you credit us for the discount? Jay

  473. Hello,

    I would love to contribute to as a guest author. I can provide you 100% Copyscape protected, interesting and informative article that will be helpful to your readers.

    All I’d ask in return is a link back to our site

    I look forward to hearing from you.

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  474. HORRIBLE!!!!!!!!!!!!!!!!! I purchased a groupon for $25 worth of food for $7.50 for my dinner tonight. When I went to place my order there was a $121.00 service charge. No phone number to talk to a REAL PERSON to resolve this issue.Thanks for ruining my dinner! Why do I keep coming back while dealing with something like this regularly?

  475. I wrote u e-mail over a week ago re a gift groupon I was given for Get Maine Lobster. They have packaged their “specials” so that even with the $200.00 groupon I cannnot get items I desired without over spending by 30-60 dollars or underspending by about $6.00. Have heard nothing from U. I asked you about how to exchange it for something else, because after speaking to the people there I did not care for their attitude. I had wanted to get the 2 lbs of swordfish ($99) and 2 lbs small lobster tails , ($94.00) Other choices included muscles which I I do not like, as well as two or three awful kinds of fish that are usually used in stews .

  476. Groupon!!!! What has happened to you and your customer service??? Very disappointing to read all the negativity regarding your CS. I just sent a message and hope I am wrong but from all the comments above, you have really degressed in your service. I had to call once for an issue and it was handled very professionally and successfully. Now we can’t contact on phone anymore and it does not seem the alternative plan is working out for you. Please revisit your company and make some positive changes. Thank you for your time.

  477. I have a groupon we purchased for graceland vip tour for 3/10/18. My issue is we have had a bad financial situation come up n not sure if we can go at all now. What is the refund policy on this situation. Thank you

  478. As LONG-time G’pon active customer, now UNABLE to contact them by any phone # (including neither listed here for Cust. Svs. AND Corporate Office!), and now the website won’t even connect me w/ Support from INSIDE My Account!”

  479. I cannot contact a live person. Want to cancel a groupon that I purchased yesterday and can seem to do it. In the past I could resolve the problem with a representative. I will definitely not be using this site if you cannot contact anyone directly.

  480. As a Christmas present for my grandchildren I purchased a stay on your site for Great Wolf Lodge in Traverse City, MI
    Due to this terrible flu that is going around my grandchildren are unable to attend on the weekend that we booked, I reached out to you by email explaining the situation and your response was simply…We are sorry but you either go or lose your money.
    How sad, I am not asking for my money just a credit or the opportunity to reschedule, I do see on Groupon that they are offering other dates…so why cant this be arranged. I would certainly think, by us making a educated decision not to bring them and infect others and/or the pools would be the honorable thing to do…..even the media, other businesses are offering up credits due to the cancellation of so many scheduled events due to the flu.
    Way to go Groupon!! Great way to show your buyers you are a stand up business. Wish you could be here when I have to explain to our grandchildren why we can’t go another time!!
    I will never purchase anything from Groupon and I will share with many how you run your business.
    Confirmation # 24003304

  481. Im getting an ERROR message and can not log in I
    have purchased deals ,cannot redeem since error message is on please HELP
    Customer service num s not available very disappointed with your customer service.

  482. The internet is under attack by the FCC once again. They will not quit. Only this time, the FCC is closer than ever to its ultimate goalhanding the Internet over to giant ISPs like Verizon

  483. I opted out of your email promotions 2 weeks ago and I am still receiving multiple emails a day. Please remove my email address from your promotions asap.

  484. You would not allow me time enough to give the delivery address for my order…you said cancel and then reorder…You would not allow me to are so NO GOOD

  485. This is my first time using Groupon and I double ordered. However when I go to cancel the order that I don’t need it will NOT allow me to cancel the order. Please contact me about this asap

  486. I double ordered by mistake and it will NOT allow me to immediately cancel the double order. Why is this? I only need one order not two.

  487. I have spent over an hour trying to find out how I can contact Groupon. It is impossible as there is no information and phone numbers only tell you to go to site that does not work and offer any help. I only found this by accident and have no way of knowing if this is going to put me in contact with someone. I want to talk to customer service about a Groupon I purchased that was a HORRIBLE experience.

  488. I have many times to order a Jumbo Pet Bed from Groupon. It is my correct address and I am signed in to groupon. The credit card number has changed my address has change but, its the same address as on my card . It never goes though . It say’s FIX MY ADDRESS . I even looked at UPS it also has the same number and address.

  489. I work at KCWD 96.1 in Harrison Arkansas. Our area is always looking for coupons and discount ways to save money. I would like to see about adverting for your company. I can send you a rate card. We do call outs- special programs on the weekend. Our listening audience is really good 18 – 70+ we play the music that we grew up on and kids still love to hear. I would love to hear from you.
    Thank you

  490. RIdiculous! NO ONE to reach in Customer Service. I have a compalnt on a Company. Who/where do I go? No help. Need to check on a Company that I believe has bailed. WHAT is Groupon’s take on these? Could you share with YOUR customers?

  491. no phone number to talk to someone regarding my order which I haven’t gotten not a good business where is my groupon coupon can'[t find it again

  492. Customer support has been non existent. I have been trying to cancel a groupon purchase for a couple of hours now, but receive no confirmation the order was cancelled. The button to send the request doesn’t seem to work. All other efforts to cancel the purchase take me back to the same site to cancel the order. The charge for the groupon is charged to my credit card immediately, but the credit is no where to be seen.

  493. The worst customer service I have called left messages no answer now they want me authorize another charge so they can talk to me, I demand a phone call I bought something and I am not able to get the office that I purchased the offer to make an appointment, I need a refund as soon as possible call me
    I left my phone number. I do not trust with another charge. Thanks

  494. I sent back up information for a cash back deal at Acqua restaurant and was told it would be researched. I sent copies of receipts etc. and heard absolutely nothing back. I never received cash back for the dates in question. I would love to hear back from a human being.

  495. I have by mistake deleted my tickets for Indiana Flower And Patio Show. It comes up that I redeemed them. But I didn’t the show does not start until March 10th. I did talk to someone and he said he was sending a new email and I would get new tickets to use this has been 4in a half hours ago and I still do not have them. PLEASE HELP ME.

  496. Please contact me regarding my recent massage purchase. I am trying to cancel, because of availability. Can you please call me. I purchased it today.

    I can’t get anyone to call me back
    I’ve tried live chat but that just says there is an error. I’ve tried calling your administration but that number has been disconnected. I’ve tried sending emails but no one responds or I get an error. I bought products in 2015 & 2017 that I have never received. When I WAS able to get through to Groupon I got no response. I would hate to get legal involved but you took money and thought you were still a reputable company. What do you suggest I do?
    I’ve sent other emails but NO response by Groupon.

  498. Your service is horendous. Call already horrible service you take money from me but you don’t service your customers. Do it now or I’m calling better business bureau and your corporate offices

  499. Your service sucks. Don’t take my money any more. I’m waiting for u to respond all night. Discount expires today. If don’t respond I’m finished with you.

  500. I had purchased a groupon coupon for gutter cleaning from so nice guts and.
    Adder here in Seattle and I have no luck in getting that Groupon coupon honereed. I have told by some one that those guys are no longer in bussness and I need to get my money back for this .

    Can someone from your customer service call me please, I have had multiple chats with you customer support team as well but no resolution has been reached .


  501. I had purchased a groupon coupon for gutter cleaning from so nice guts and.
    Adder here in Seattle and I have no luck in getting that Groupon coupon honereed. I have told by some one that those guys are no longer in bussness and I need to get my money back for this
    Never ever buy coupon from these idiots


  502. I receiver a dermaroller on order id263750367
    There was instructions
    I do not know how to use it -how long to use it-which sizeto use-how often to use etc etc
    I need an instruction booklet
    Please advise

  503. Quit sending anything to my e-mail address you fill my box up and I want to unsubscribe. — DO NOT SEND ANYTHING ELSE TO MY E MAIL ACCOUNT.

    *LIGHTHOUSE SKINCARE BY CAROLINE* – I call as I recd this as a gift and they are booking at the end of MAY —-yes MAY 30 2018 – and than we went to June! I didn’t even ask for dates available yet – FIRST AVAILABLE – she said I am so sorry for the inconvenience – we only have one FACIAL person –

  505. Sucks …your system has been compromised and I can’t find a person to talk to.
    Unauthorized use of credit card. All I get is how to place an order.

  506. Almost 600 comments and all about customer service. I am trying to cancel an order I just purchased in duplicate but it won’t let me. I have tried everything, including contacting Customer Service and nothing happens. Can’t even click on anything. From the reviews I have read, I am cancelling ALL of the groupons I purchased just because I don’t want to deal with a business that does not make themselves available to customers and stand behind what their business represents!! If there is a problem my credit card company will hear about it, as well as the BBB and Michael Finney on Channel 7.

  507. Cancel order on 03/19/2018. My medical background will not use this Sildenafi Pills becomes Stroke and Heart condition.

  508. next to impossible to get help. you go to there website and if you don’t fit into their 2 catagories there are no other options. And if you do find a way to email them, they can not fix the problem

  509. The facial for 35 dollars since I can not get in touch with that company I will be purchasing 3 more sessions of the cryo for forty five dollars


  511. I have two email accounts with Groupon. I only need one. I cannot find where I can cancel my telus email account. I wish to keep my gmail account and have two unused groupons in my gmail account and, as of today, a used up gift card.
    The ‘help’ screen was of no use and I cannot see anywhere where this can be done.

  512. Virtually Customer Service is NON EXISTENT!!!
    Been trying for two days to make some connection with Groupon.. but none worked.
    I placed an order during a high volume period…….What I learned by checking my credit card account was that I was billed for two identical orders, Only have need for one, but I guess my only recourse is via the Credit Card Company

    Have not been able to communicate with them via CHAT, !-800, email!!!
    In the words of that famous raven:

  513. Terrible- I purchase a Groupon for a customized dog blanket and the vendor is charging more than the Groupon for shipping. I tried to cancel within an hour and cannot get anyone on the phone or to verify cancellation claiming it is a final sale- but the “FINAL SALE is from the vendor when the product is produced and sent to me– has nothing to do with Groupon cancellation before transaction with vendor is commenced–TOTAL RIP OFF

  514. I bought two voucher for massage treatments.. The vendor has not returned my emails or calls. I’ve tried numerous times. This has been such a frustrating experience! I tried reaching out to Groupon customer service on 3/20/18, and I was told that there is nothing I could do, other than keep trying to reach merchants. I’ve been buying from groupon for awhile and I will NEVER buy another thing from them. POOR CUSTUMER SERVICE!!!!!!

    • I have been trying for the past hour to contact Groupon
      I was billed on 4/28 twice for something and I do not know what was ordered on Groupon
      $23.20 and $34.80
      Please look into this for me and get back to me.ASAP thank you.

  515. I have a false advertising claim against GROUPON tried for hours to talk to someone to express my concerns but have had the worst experience trying to get thru I think they just sit in their penthouses and laughs at us poor people I’m sure the people that control GROUPON are not Americans must be from other countries that don’t care about us……………..Groupon is unpatriotic

  516. Please cancel my order #1000-090339-483769 placed on 3/26/18. I wasn’t aware that I had to have a Groupon account which I don’t want. The order was for 12 bottles of Essential Oils for $20. Please cancel.

  517. Greetings,
    I have been a customer of Groupon for two plus years and have generally been satisfied. A return of one of my latest purchases has been a problem – Satin Sheets. Your return web site does not work – states is overloaded. No one answers the phone at the number listed on your site. When trying to use the site it is a vicious circle. I am not happy and will no longer do business with Groupon. e-mail a return label to me please.

  518. getting this message from both home pc and mobile. Is there an outage?


    Oops! Internal Error

    Something went wrong with the page you requested. Try refreshing. If that doesn’t work, click the button below to browse all of our amazing deals.
    See Deals

  519. Is there ANY way to contact Groupon via email????????? No matter where I ask a question I get NO where. VERY VERY VERY VERY frustrating!! What good is your service if there is NO direct way to contact via email???????

  520. I have tried & tried to get in contact with a customer support representative for hours via phone listed, email with no results!!!! Help please!!

  521. I am trying to return an item that has a free return. It has been 2 full days of me trying multiple times a day to submit return of the item. This is the response it keeps saying. Please assist me on the return.

    Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ.

  522. i purchased the ULTIMATE DATE NIGHT VOUCHER AS A GIFT. They e-mailed the voucher to myself. The gift was for my daughter who lives in Minnesota, it is useless to me as i live in Lethbridge, AB. I have tried to contact your customer service countless times and i am fedup with trying to send or get a response!!
    I see in my e-mail today, that the coupon has expired and i can purchase it again. Not that i want to purchase this item, i tried and it is no longer available. i want a full credit to my account in $39.99 US funds/$50.57 CA. order #1000-087318-172527. Please advise or contact me regarding this issue.

  523. I have been trying to make a return for 5 days, and the site keeps saying that they are busy or overloaded. How can I make this return?

  524. I have tried for days to get a return label. I went by the instructions given and the process does not work. If I don’t get a response soon, I will never use Groupon again! I’m frustrated & irritated!

  525. I am not receiving groupon emails any more. When I log into my groupon account everything looks in order. Can you tell me why?

  526. I attempted to use groupon for Ma Therapy and establishment refused to use this stating that she had only received $42 from groupon to do 200 massages.
    I was very disappointed and am requesting a full refund

  527. I am not seeing the daily deal credit for Dunkin donuts for my first purchase on 3/23/18 applied to my account for $2.21. please credit my account for $2.21

  528. I cannot find or locate to contact an agent for issues with Groupon. I would like someone to contact me directly.

  529. I purchased a pair of Jeans and their to small I wanted to return them but the information that I get from Groupon is not working and I’m not able to contact Groupon by plone, I would like my money back and I would like to return this item can you help.

  530. I have been waiting for delivery of wine since 2-26-18. I called Until Next Time a few times, the last call about two weeks ago. The man I talked to informed me that I wouldn’t,t get shipment unless I paid you guys the shipping charges ($35.00) I then call ed Groupon, and I was informed that I had two cases ordered. I must have inadvertently ordered two. I asked him of I could cancel one of the orders, and use the $69.00 to pay postage for one case, and refund me my change. I have a payment statement from Discover Card showing payment of $138.00 to my Groupon Charge Account. The only think I got from Groupon is a number (GRPNUNT18-a5ymcf! Again: Cancel one of the orders, and apply a part of the $69.00 left to cover the shipping cost for 18-Mega-Pack from Until Next Time, and return what is left of the $69.00 to me. If this is not possible, cancel the both orders. I am 95 years old, and have a hard time assimilating some of the material. Thank You! Please Advise!

  531. OMG your customer service options are horrible! I updated my credit card as the deal was going through which is why it didn’t go through. None of your features worked to resubmit. I would like you to put through with new card. PS there is no place to CHAT with someone? I AM VERY FRUSTRATED!!!


  532. I ordered couple of things thru groupon but did not get the special deals I need to cancel the orders
    Need to have some one contact me! I replied to couple on emails canceling the orders
    Not too happy with the phone contacts !

  533. Hate to order on weekends and cannot find any customer service on help with order I am not good with using computer and prefer talking on phone! You need to have 24 hrs customer service!

  534. I placed a order today and it billed me for 2 items. Item # 1000-091522-703702, I only want 1 item it is very hard trying to contact customer support. this site isn’t working. Please credit my account A.S.A.P.

  535. This is my order number , I got problem to use the voucher , when I tried to redeem suddenly disappear, and I’m not even get any number of the my vouch coupon to apply for my order can you pls send it to me again
    Viet Huong le


  537. You claim to have excellent customer service, and I’e done business with you for years. But, why don’t you have any means within your website for contacting you? For the last month, at least, when I click on the button that should let me contact you, NOTHING happens. Looking at the other comments on this site, I’m just one of many of your customers that’s experiencing this problem.

  538. I’m upset that you are offering Groupons for the Shrine Circus in Peoria. Circuses that use animals are well known as cruel. Animals don’t exist for our entertainment. Shriners need to find another means of fundraising. Their cause is noble but I will NEVER donate to them as long as ANY Shrine group continues to use animals in their circuses. So, Groupon, I’m a long time customer and asking you to quit promoting animal cruelty. QUIT PROMOTING SHRINE CIRCUSES THAT USE ANIMALS!

  539. I have been trying to process a Return on your website for the past three days without success. I keep getting the ‘oops! the website is crowded. Please Try again’
    kind of message. Can someone please tell me how else to return an item. I understand I have 7 days to return and this is already day 3 of trying for me.

  540. Im having a bad experience with the Nail &Spa place where I bought a voucher. I contacted Groupon by phone and also wrote them an e-mail but have not heard
    back from them. I like to cancel my order that I bought a few days ago. Sure would
    love some help from them, otherwise I never will use GROUPON again.

  541. customer service is really poor. You tell them what you want, but they don’t do anything about it. I will never use groupon again, a safety officer with the federal government.



  544. Customer Service in NONEXISTENT!! The 1-877 number no longer works and the so-called “live chat” isn’t available. I have been trying for 2 weeks to return an item. Was a very active customer but I don’t have time for this crap!

  545. I have been trying to reach some one about a coupon I have. 1) I don’t have a redemption code to redeem the coupon. The coupon was purchased on 02/05/2018, and on 02/09/ 2018 I printed the coupon to take to picture people because I don’t have an app, only a computer. 2) I did not realize until March 31,2018 about the redemption code the day the pictures were to be taken. Several attempts have been made to contact you people but unsuccessful.
    Marlene is going to honor the coupon only if I have the redemption code. At the time I printed the coupon that code was not on my coupon. I am asking that it be emailed to me, or refund my money. Please, Please, Please call me Thanks

    Mrs Redick

  546. I purchased 4 Bobbleheads from Groupon on April 26, 2028. I received confirmations for 2 sets however, I only ordered 1 set. Further I contacted Mastercard and there is a third charge for $196.74 with no explanation. I wish to cancel these orders. I was unable to upload my photos to the site that provides the Bobbleheads and therefore will receive no merchandise for my $800.00 approx. charges.
    This is my first and last transaction with Groupon. My husband and I are retirees and on a fixed income. This is disgusting! Should I not hear from you before Monday, the 30th Mastercard will be initiating a dispute.

  547. I purchased a Sam’s club membership for 30$ with a 10$ e-card. I never got an email with the e card and customer support has not resolved the issue.


  549. You keep sending me a message that my MaidPro Groupon is going to expire but when I go in to VIEW it I get this message: Groupon is temporarily unavailable.
    Either because we’re updating the site or because someone spilled coffee on it again. We’ll be back just as soon as we finish the update or clean up the coffee.
    Thanks for your patience. Please help me. You are the hardest company to get in touch with I have ever dealt with!!

  550. I have trued to contact your customer support for over two hours and I’m getting into a circle
    I recently purchased a humiifier from your co this product is very large and as it states in the instructions nothing I can use
    I would like shipping tag to return it

  551. I’ve left messages for someone to contact me or leave the promotional code for a pair of sunglasses i redeemed. I clicked on the voucher before i was able to get the code and now i can’t find it. Please help


  553. impossible to get an online chat over a problem with a purchased groupon. after submitting the info, the system won’t let you get to step three, or if the system does allow you to get to step three and you ask for a online chat with a representative they say all representatives are busy call back later. Called back three times within 4 hours and got the same automated message

  554. I have tried numerous times to contact you about my current purchase. I ordered the Groupon for The Wildlife Learning Center (I have purchased the promotion many times in the past). After purchase I was tying to print the voucher and accidentially hit Redeemed. Now I cannot pull up the voucher to claim it. I have tired countless times to contact someone online but I can’t get through. Every response I’ve gotten takes me to the same scene that never opens to chat with someone Please respond (not with a standard check the customer support on line).
    Thank you.

  555. I have been trying to use a groupon coupon I purchased for some canvas prints. The company I purchased them from is having issues and they told me to get my money back from groupon. but so far I have yet to figure out how on earth to do that. I have called the 1-800 number and it said I have to go online. But there is nothing showing where I can contact them to get a refund. Will never buy from Groupon again. Period!

  556. I have tried to leave a comment on an email because I forgot a promo code. Impssible!!!!! The server and email did not recognize anything and the phone number just gives the inoperable email. The I/2 star for customer service on the intertnet was “high”

  557. I like to know the return policy for booking a room that did not look like the ad you advertised and my kids and i got bite by bed bug

  558. Groupon sucks! I’m trying to deactivate my account and the website keeps making me going in circles! I select the option to deactivate, then get instructions to click on the link below (THERE IS NO LINK!) and then to contact Customer Support if I need help, and then get sent back to that page where there’s no link to deactivate!!!! There is no option to chat with anyone or to email them. So frustrated!!!!

  559. I have tried to cancel Groupon and their many businesses from my email account for quite some time and all my unsubscribe requests have been ignored. Now when I unsubscribe, I get the response “you have already unsubscribed” – no kidding. You say that it takes 72 hours to unsubscribe but I’m getting emails that I unsubscribed to months ago?? If you do not remove my email account at once from all your numerous rip-off businesses (and from the list of emails that I’m reading, you have ALOT of disgruntled customers) I will gather the names of those customers and explore legal actions through a certified class action. I searched your system once for a deal and now my email is bombarded daily with every single business, sometimes many emails a day from the same business. You have two weeks before I alert government agencies to your business practices and explore my legal options.

  560. iwant to cancel my order for two old orchard inn certifates in my account . can not reach a person at customer . CANCEL IT. I am 74 years old and do not email nor text.i talk to people over the phone. email my cancel comfirmation,

  561. i purchased tanning services at Zoom Tan i get a message saying “this order exceeds the purchase maximum for this deal” Can you tell me what that means?

  562. This is crazy!! I will not put my credit card on your site. We are seniors and are not comfortable with all the scams out there.
    This is your mistake, and I feel someone there should correct this. We have used your service in the past, but now you are making it impossible.

  563. My customer service experience is worse that terrible!! It appears that 662 people before me agree and there will be no point in me wasting my time relating my experience. However in case there is someone somewhere in your company that reads these I did cancel my order #1000-093035-895347. Please stop sending me emails saying that the order failed. Your website made it impossible for me to update my credit card info. I was able to get my whale watch tickets by starting over again. If you had read the survey that I filled out you would also know that. It sounds like your company is going downhill at a landslide rate. I am now worried that my groupon may not be honored.

  564. you have the customer service from hell! i tried to stop a package from being shipped to the wrong address and you were no help. oh well, contact the carrier, i did that FEDEX and post office – none of you were the least bit helpful. terrible
    customer service…too bid to give a rats ass i quess – lesson learned.

  565. I have tried for 3 days to sign in and print my certificate that I paid for. When asked for help, I received several e-mails to reset my password, which I did 4 times with no results.
    Stop giving a message referring the customer to your online, which does not work. With all the money you make from customers, why don’t you hire human beings to pick up the phone and resolve the customers problems? Also, why do you write your headquarter phone # online, whit line is always busy? Who are you fooling with? I have no idea how your stupid company can exist. The worse company ever. e-mails which does not solve the customer’s problems.

  566. I have not yet received my teeth whitening kit. I order it on April 27th. Could you please email me and let me know what going on. Thank you

  567. Hi I would to get a credit for my groupon #LG-PXL1-L3P6-C2LB-K9X6 I tried to call when my grandkids were here and nobody answered. I will not be able to use this groupon. Thanks for your Help Diane Dore

  568. I’m still trying to be able to contact groupon . I was charged for flowers I never received with proflowers. I have had nothing but a bad experience ordering through groupon. . I want my refund for items I never got. Would be nice to get help from a live person.

  569. There are certainly a lot of details like that to take into consideration. That is a great point to bring up. I offer the thoughts above as general inspiration but clearly there are questions like the one you bring up where the most important thing will be working in honest good faith. I dont know if best practices have emerged around things like that, but I am sure that your job is clearly identified as a fair game. Both boys and girls feel the impact of just a moment?s pleasure, for the rest of their lives.

  570. Groupon made a mistake on my Groupon deal for a Jiffy Lube oil change. I purchased it for the Arlington, VA store location. But my voucher listed the location as being for Wichita Kansas. I’ve wasted so much time finding a way for them to change the location. It is so frustrating to not be able to reach a human or send an email.

  571. Was told I would get a refund, 2 weeks later and still have not received it. Have never had this problem with Living Social. Living Social is far better with customer service than Groupon.

  572. I did not received my product toothbrush fed ex left on my porch steps they did knock or ring doorbell just left it there for someone else to take I have not been able to get any help through your support on line or by phone contact me asap

  573. I have spent all day trying to findout how to return something I didn’t order. I need to talk to a person. I called one number and they said I have been hacked and I need to know if this is true. I will never order from Groupon again. Very upset with you.

  574. I bought some stuffs from you sense April I having recited must off my stuffs yet I don’t now that going on

  575. My credit card was charged double for one purchase. Can you please look into this for me and call me ASAP

  576. The contact on line is a joke. It just keeps giving same answers; none apply to my questions. I want to stop my Groupon subscription. You don’t help me ; I have ask 4 times; same question, no help. Take me off Groupon

  577. I want to cancel a order not simple to do with your poor customer service would not recommend this co. to any one the order is for Phoenix home and garden and I will file a report with BBB

  578. I HAVE been trying for weeks to connect with you………
    I purchased an organizer last month for 110.00…..I asked right away for their phone number to schedule an appointment…..Never responded…NEVER got
    a response from MERCHANT…….
    when I try to get into my account it says my name is wrong…I changed passwords many times…..I only use this email…