Contact Greyhound Customer Service

Greyhound is one of the leading bus lines in North America, servicing millions of customers with more than 3,500 destinations. The company started out as a small bus line in Minnesota just after the turn of the century. The values of the company are ingrained in the drivers as well as the support staff; enhance the customer experience. The company is committed to customers and provides several ways to reach the customer support team I the event customers have questions or concerns.Contact Info:The customer service department is available Monday through Sunday 6am to 3pm EST. The claims department is available Monday through Friday 8am to 8pm EST. Additional ways to contact the customer support department include email, traditional mail and through social media.Phone Contact NumbersScheduling information: 1-800-231-2222TY/TDD: 1-800-345-3109Customers service (Spanish): 1-800-531-5332Customer service (International): 1-214-849-8100Corporate headquarters: 1-214-849-8000Online support: 1-800-268-9000General customer support: 1-214- 849 8966Claims department: 1-214-849-6246Charter services: 1-800-454-2487Commercial services: 1-800-440-7712PackageXpress: 1-800-739-5020Mailing AddressGreyhound Lines, Inc.PO Box 660362Dallas, TX 75266Greyhound Lines, Inc.Attn: Customer ServiceP.O. Box 660691, MS 470Dallas, TX 75266-0691Official WebsiteGo to the official Greyhound website in order to purchase tickets, locate information relating to your destination city, sign up for the rewards program as well as find deals and promotions designed to save the customer money. Customers can also book hotels and vacation packages. Customer Service Email Customers wanting to send email correspondence to the customer service team will need to use the following email address or the customer feedback form We sent a message asking who the point of contact is for customers traveling with special needs. We found customers can contact Greyhound on the Facebook page or the Twitter page Our ExperienceWe contacted the customer service department with a common question, who is the point of contact after the customer service department closes for the day. After waiting through the automated system for approximately 4 minutes, we connected with a live agent. The agent was polite and willing to answer our concerns. The representative explained the company does not have an after-hours call center. The company recommends call as soon as the company opens for business the following day. Although we would have liked to have seen the customer service department open 24/7, we feel the response can help customers just like you. Did you have a different take on the customer service department? Let us know in the comment section below.

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37 Comments on “Contact Greyhound Customer Service
  1. I have found that since my bad experience with Greyhound Bus Company in Baltimore, that the company DO NOT uphold their wrongdoings, when problems have been created by Greyhounds employees. I have found a solution to this problem with all evidence to forward all information as a legal matter and to involve the Media; if must.

  2. Trip

    My name is Anthony D.
    I went on vacation on March 11, 2013 to Oakland , CA with $1000.00.
    I received an emergency call from my family about a death and had to leave immediately.
    I had 400.00 left and not a penny more.
    My family paid $6300.00 for our tickets to Eritrea, Africa. I only needed to reach Tampa, FL by 1:30 pm.
    I purchased a ticket through Greyhound bus line that would have me there by 12:30 pm.
    When I arrived in Dallas, TX it was already late arriving.
    A Greyhound Employee by the name of Maria Zavala was exceptionally rude and abrasive screaming at Everyone where she wanted them to go. She refused to look at anyone’s ticket, so I asked her which slip I should line up to and she said line 3.
    She proceeded to instruct everyone incorrectly and my bus was actually on line 5 which was opposite of the line i was in. She told me to go all the way around and by the time I reached the bus I was at the end of the line, and then was told the bus is full.
    I was reissued tickets which had me arriving in Tampa at 7:30 pm. Unacceptable.
    When I spoke with several Greyhound employees about my situation they were all abrasive, rude and replied the exact same thing, word for word, which was, “that’s not my fault!”
    I asked to speak to a supervisor and Diane Brant was brought to me.
    I began to explain but was continually interrupted by her with statements as follows.. “Well what time did you get here? Well that was hours ago.. Where’s your tickets? Well there’s nothing I can do about it, we had two buses but the other driver didn’t show up! That’s not my fault. Theres nothing more i can do. This is the next scheduled bus!”
    My family cannot wait for me or repurchase tickets so soon and have everyone stay together. I have no more money and I will now be stranded in Tampa, Fl.
    I demand a full refund of $300.50.
    $285.50 for the ticket and $15.00 for the checked bag.
    This is the worst traveling experience I have ever had.
    I would like to think I would have a better experience next trip but I’m not sure I will ever take a bus cross country again.
    Anthony D.

      • The mistake that you made was expecting them to get there exactly when you wanted. Travel and learn, that not just with greyhound, but with anywhere you go, that you should give yourself much more leeway than a few hours to get from where you want to go. Between layovers and their driver didn’t show up, guess what? It’s not their fault. It really isn’t. Travelers should know to allow for room for errors. Allow for times that you might be stuck in a bus station for two hours with the nearest food a vending machine with sandwiches in it at 4in the morning. Because it happens. It’s not some rude abrasive we don’t care. If the bus is late or isn’t scheduled to run for a little white- that’s the -best- they can do.

        • That’s unexpectedly! Their buses are ALWAYS late. There’s no reason for the amount of rudeness from their employees. No excuse!

    • greyhound is a rip off, no working wifi, i disabled, 4 chairs for disabled, they let non disabled sit there. drivers bad attitude

  3. Had a trip booked to make a 7 hour trip (the actual traveling distance is less than half of that; Greyhound manages to waste 3 hours somehow). The ticket was exorbinatly priced at $80. Obviously, if there was an alternative, I would have taken it. But Greyhound knows that you’re stuck with them, so they opt to do the most unethical thing possible: charge out the ass for a bus trip that’s slightly over 3 hours long (assuming you’re riding with someone who can competently upload Google Maps and stay on the major highways.)

    On the day I was set to depart, the sole working ticket agent in a decrepit, filthy, unsafe bus station inhabited by homeless people informed me that the bus would be late by over 6 hours, citing a broken bus. I missed my brother’s bachelor party as a result.

    My ticked was changed to a bus departing the next day. Sure enough, the trip was delayed again by another broken down bus. I was informed to remain at the station and wait for the bus for an additional 4 hours. Having genuine fears about my personal safety in this disgusting homeless hotel, I requested a refund, which they were unable to give me at the ticket office. Instead, I had to waste more time to fill out a “refund request” form that would take an alleged “6 to 8 weeks” to process.

    “6 to 8 weeks.” Literally over a month to open a letter and type in a few commands on a keyboard.

    The entire business is a fraud and a scam. It is beyond inexcusable that they are more than capable of taking your money at the ticket desk but require bureaucratic outsourcing in order to nullify customer complaints.

    Since Greyhound seems intent on not refunding tickets, I will be posting this story on every site that evaluates their customer service.

  4. i reserved a ticket for minneapolis months ago for thanksgivings. the bus was canceled . but no one notifird me, my credit card was charged. when i went to the ststion . thinking i was leavivg on my trip that was when i was informed of the cancelled bus. i was informed that i would have to take the next bus the next morninng. that ment a eight hour delay. i could not pay for a cab three ways, i am on a fixed income, i could not sit on your hard seats for eight hours, so i went home . your company ruined my thankgivings holiday. and charged me for an unused ticket.your company is dishonest.

    • I’ve sat in a bus station for 8 hours. With no home. No where to go. No choice to take a cab and spend a night in my own bed or sit on the floor and try to get through 8 hours with nothing but my guitar. As far away from anybody as possible could be. Because, that’s how the cookie crumbles sometimes. Since they are not required to inform you that your thing has been cancelled and if you happen to take the next bus out they will not make you rebuy another ticket. If you didn’t use it that is on you. You made that choice.

  5. This is Charlotte from County Connection in Concord, CA. I have been constantly getting people coming to our office thinking this is Greyhound Lines. You have our address listed as one of your ticket offices. I went to your website and found our address with your name on it. We’re not affiliated with you business wise or other. Please have this address deleted: 2477 Arnold Industrial Way Concord, CA 94520. I’m getting customers who come here lost & confused. Your cooperation is appreciated. Thanks

  6. My son have travel this pass saturday with grey hound and upon arrival in Iwoa he had no baggage wich contains documents l call Clevland which was the last time he saw them and a male costomer service agent spoke to me and he was being rude and hang up on me my son is stuck in a strange city with no luggage and his documents which he needs for a training l will never use Grey Hound again or recomend it to anyone

  7. Now they are telling me that my son will have to travel 13 hours to get his bags and it was there fault not tagging the bags

  8. there is no customer service,in this company, no person here
    makes over min. wage,no 1 person cares about nothing, no person can read labels on shipping, no person will take phone calls,
    grayhound will screw up your shipping needs, you will loose accounts, billing dept. worst ever, can’t add. starting at the top, NO PERSON AT GRAYHOUND CARES ABOUT YOU, YOUR SHIPPING, JUST

  9. This was the worst trip I have ever endured in all my years. I was going from Grand Junction Co. to Cleveland Oh. With all the transfers I had they lost my 1 piece of luggage with every thing I own in it. How does that happen? You hand it to the guy and the next stop,it was not there. I was told there is nothing they can do about it. WHY NOT??? Meanwhile in Cleveland my family was there at 4:50 pm to pick me up and of course my bus was not there. They were told I wouldnt be arriving till 1:05 am or 6:05 am.They went back home over an hour away. I arrived at 8:30pm and no one was there to get me. I’m in a strange town, no baggage,no family and no one can tell me anything except sorry bout your luck basically. Greyhound is a joke and I’ll never ride with them again.

  10. I paid for a ticket to go to Norfolk va.on oct 2 and return on the 11th. I canceled my trip because of personal reasons. I sent my ticket back in the refund envelope.i talked to someone from the refund dept, who said they received my ticket, and would send me a voucher good for 1 year. I haven’t received anything yet.would like to know why.

  11. while on a trip to baltimore, md. last week, i accidently left my wallet at a rest stop between pittsburgh and my destination. fortunately, i remembered that sunoco was in charge of the rest area and i called them immediately about my wallet. they were very helpful and said that they would do all that they could to assist me. unfortunately, greyhound did nothing but give me the run-around. the phone number for the baltimore station was incorrect and i was unable to get a response from the dallas office. i used to ride greyhound often when i was younger and the service was always top-notch. it seems that the newest owners don’t care about their customers.

  12. lost bag? Left Battle creek mi on Friday the 23 to moble al with a yellow tag on bag got to al on sat the24.Call every day and all I get is we are working we will call you no call. Every time we call back we get a dfferent answer.

  13. Have had a terrible time trying to get a schedule and cost of trip.
    Not a good experience and still have no info.

  14. I receive very poor customer care at The Richmond VA Greyhound Station. A policy change in how passengers are boarded I was informed that having special needs doesn’t mean a passenger would be boarded early instead what ever you board pass number was would determine when you would be allowed to enter the bus. My luggage was tag special handling I was 39 the last to board accept for confused or late customers. Really bad experience I will not be leaving the driving to Greyhound in the future. My special marked special handling was almost left on the bus. If another customers luggage was not at curve side he looked under the bus and found his then the driven looked for mine again. I got sick on the mega bus and decide to get off in Richmond and use Greyhound services all total the trip cost about $50.00 mega experience was much better the staff and drivers treated me well both going and coming for much less I hope they do well

  15. Overall traveling on Greyhound has been dependable; however, I have tried to get a resolution for two different issues since 10/July/2015 with absolutely no cooperation from Customer Service. Greyhound is a good example why it’s not beneficial to customers when a company doesn’t have any competition.

  16. There are a variety of bus companies that offer the same service as Greyhound. As well as travel by train, car, plane, or your own ability. ‘I have no other option’ is the lazy way of saying you didn’t care enough to research.


  18. I Have Been A FREQUENT Rider Of Greyhound And Just Discovered Today To Purchase A Ticket For A Teenager Child I Will Be Adding A $18 Fee To My Underage Teenager So I Call Could Barely Understand The Agent With Her Accent But What I Gather Was I Was Paying For A Third Party That Handles Fraud Account Sooo GREYHOUND If I The Parent Purchase A Ticket For My Child Why Would I Have To Pay An Additional Fee Just Like Be Going To A Store To Purchase A Pair Of Sneakers And They Charge Me $18 Extra For Making A Purchase For My Responsibility It Sounds Like I’m Paying For Your New Website It Would Also Sound Better If You Just Went Up On Your Ticket Pricing And You Just Lost A Faithful Once A Month Customer And I Pray That Others Would Follow Just Ridiculous!!!!!!!!

  19. Your company is a liar..your buses don’t ride on scheduled time.. Your bus drives want to be paid more by telling you that there is no more seats on bus unless you pay them $50 reglaress if you are travelling with a child who has a broken foot….front desk people in Indianapolis, in are ignorant, incompetent, disreputable, disrespectful, underpaid, I’ll mannered, unprofessionally incorrect, and don’t know how to talk to customers in need and uncaring of what children are witnessing. You ad a company should be disgraced by your employees and I don’t understand why your compactors have come in and snatch customers away, but one day it will happen. INDIANAPOLIS service and YOUR services should be SHUT DOWN …I will put out flyers warning people! Thank you f…kg much! Lisa Brown

  20. My spelling was off but you understood every word. Please shut down and let the MEGABUSES TAKE OVER.

    What the f….k I doubt your company is going to read any of your customer’s email of concerns. GIVE US OUR REFUND BACK WE DESERVED BETTER TREATMENT!!!


  21. I’ve been taking the Bee Line from Dodge City to Las Animas for about 5 years . Chuck has been my driver for most of those trips and I felt that I should tell you about him. Chuck is the most Professional person that I ever seen in this line of work. He is friendly, clear with his instructions and most importantly ALWAYS on time. I wanted to say “Thank You Chuck for all your hard work!” Heather

  22. Greyhound Bus Ann Arbor, Mi is awesome! They share the station with Amtrak and even the Amtrak people will help you out. It has to be a tough job…busses delayed and what can be done? Twice now they helped my daughter make her connection to Columbus when the bus was delayed and she would have potentially had to wait in Detroit all day and miss her appointment. Kudos to Greyhound and the Ann Arbor depot team!

  23. I have witnessed Greyhound deteriorate over the years. Perhaps it is just time to call it quits or publically announce the sale of the company. Whoever is at the helm, well frankly, you suck. The Richmond Va terminal men’s room is absolutely DISGUSTING ALL THE TIME. Your buses are often off schedule. I believe you run them off schedule because of low sales and to run a bus up the road with just 15 passengers is unprofitable. Please do something. Greyhound is an American staple just RUN LIKE YOU VALUE YOUR CUSTOMERS AND YOURSELVES.

  24. My daughter booked a ticket for my wife and I, to travel on a Greyhound bus GLI 1188, from Nashville to Chicago on April 29, 2018, departing 2.30pm, and arriving Chicago 12.45am, April 30, 2018. By 3pm, the bus had not arrived at the point of departure, and we were hurriedly pushed into another bus that was half-empty. The vehicle did not take the usual direct route to Chicago, but instead meandered through a route unknown to us, and finally terminating at Louisville. We were informed the next bus to Chicago would be with us at 11.15pm. Unbelievably the driver did not show up, and we again were informed to wait till 4am, when the bus would finally depart for Chicago. Could the decision to interrupt the trip have been driven by the need to await the arrival of more Chicago-bound travellers? Quite possible, going by the business practices that aim at serving the business at the expense of the customers. The now full bus (not near empty as the one that ferried us from Chicago), did depart Louisville for Chicago, arriving at about 11 am. In Chicago, the officer charged with receiving passenger complaints was nowhere in sight. Efforts to talk to him by phone were deliberately frustrated by the inordinately long delays. The 11-hour delay that both I and my deaf wife – in our late 60s, suffered, and the many important appointments that went begging due to no fault of our own, is beyond description. Typical to their track record, Greyhound never acknowledged a written complaint I filled with them. We have suffered Greyhound’s dereliction of duty before, but never as bad as this. We and other passengers on that eventful trip, met our side of the contract by paying the full fare. Greyhound failed its side of the contract by failing to deliver us as contracted. That they need and must atone for their failure is not in question. I find it most embarrassing for a blue-chip corporation of international repute as Greyhound, to cowardly hide under the porous mask of unresponsiveness and silence. They should be man enough, own up and compensate those of us that suffered at their hands, appropriately. I will be waiting. It matters not how long.

  25. 7/11/18 Round Trip to Washington DC from New York City
    1: Departure 40 minutes Late From NYC
    2. Had 2 Priority Senior Round Trip Priority Tickets that was not acknowledge for both traveling parts of the trip by bus personnel
    3. Departure 1 hour 20 minutes late from Washington DC to New York City
    4. While waiting to board bus in Washington DC was subjecting to fumes because of of bus’s motor idling, thus had to stand an intake bus fumes. A sign was posted that there was to be no bus idling. When questioned a greyhound dispatcher about bus idling unlawful, the individual was not even aware that the sign was posted in the departure area.
    5. Greyhound personnel have a lot of time to do a lot of high fiving.

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