Contacting Giant Eagle Customer Service Center
Giant Eagle is a grocery store chain that offers fuel perks, online coupons and recipes/meal planning. You can order some products online, but it doesn’t appear that the company supports online grocery shopping. There are a total of 404 stores listed on the Store Locator page. You can find the contact information for your local store by using the locator. We’ve included the link in the Official Website section for your convenience.Click here to leave a comment about your customer service experience.
Phone Contact Number
The customer care department, which handles all incoming calls of compliment, complaint and question, is open from 9 AM to 9 PM Monday to Friday and 9 AM to 6 PM Saturday and Sunday. There is no time zone listed.
- Giant Eagle Phone Number: 1-800-553-2324
- Corporate: 1-412-963-6200
We looked for a dedicated Giant Eagle customer service address, but there is no such address. If you want to write to the customer service team, you’ll need to address your letter to your local store or to the corporate office.
Giant Eagle CorporateAttn: Customer Service101 Kappa DrPittsburgh, PA 15238
We found the official site for Giant Eagle at http://www.gianteagle.com. The site aims to give customers information on healthy eating, recipes, new products, coupons, special shopping deals and more. There is an option for online ordering, but that option does not mean you can order groceries online for store pickup. Check the bottom of the page for MANY links to special deals, contact information and even a credit card issued by Giant Eagle.
Even grocery stores are going social and for good reason. There are tons of couponers out there who want access to instant savings and companies like Giant Eagle are able to offer limited release coupons via sites like Facebook.
- Facebook: http://www.facebook.com/gianteagleinc
- Twitter: http://www.twitter.com/#!/Giant_Eagle
- YouTube: http://www.youtube.com/user/GiantEagleInc
Customer Service Email
It appears that the Giant Eagle customer service department answers emails during the same hours as they answer calls. Emails are answered as they are received so there could be a delay of a few days before you receive an answer.
- Customer Service: http://www.gianteagle.com/System-Pages/Lightbox-Forms/Contact-Us/
The customer service team at Giant Eagle was friendly and helpful. They addressed our questions and resolved our concerns prior to the end of the call. The initial portion of the call went smooth. We endured the standard automated system with several options dedicated to the various departments. We selected 0 in order to speak with the operator, who in turn connected the call to the customer service department. The total time waiting to speak with a live agent was less than 3 minutes. We received a great vibe from the Giant Eagle customer support department. Did you feel the same way? Take a second to share your comments below.