Contact Geek Squad Customer Service
Contacting Geek Squad Customer Service Center
Geek Squad is a service originally offered in Best Buy stores. The service became so popular Best Buy moved it from a store service system to a standalone business. Today, customers can pay for on-going technical coverage on electrical devices to lower the cost of repair.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Geek Squad customer service is available 24 hours a day, seven day a week to answer calls from customers in need, start a support ticket for repair or give customers information about an on-going repair.
Customer Service: 1-800-433-5778
There are bricks and mortar Geek Squad locations where customers can drop off electronics for repair. Visit the Find a Location page at http://www.geeksquad.com/find-a-location/ to find your local Geek Squad location and the phone number for that location.
If you’ve need to contact Geek Squad customer service by mail you can write to:
Geek Squadc/o Best Buy Corporate Customer CareP.O. Box 9312Minneapolis, MN 55440
Customers in need of an immediate answer regarding a service ticket, repair or customer service problem should call the corporate office or contact Geek Squad directly as mail delivery is the slowest means of contacting Geek Squad customer service.
The official website for Geek Squad customer service is located at http://www.geeksquad.com/. You can click on the Support Plans link at the top of the page to access information on premium support costing as little as $9.99 a month, as of August 2013. There is also a self help section of the website for consumers who understand electronics, but need a push in the right direction or a guide to follow. If you’ve sent your device to a Geek Squad technician for repair visit http://www.geeksquad.com/repair-status/ to track your repair.
Customer Service Email
Customers can ask general questions, request service or inquire about an on-going repair using the email form located on the Contact Us page. There is no direct email address.
Customer Service Email: http://www.geeksquad.com/contact.aspx
When you call Geek Squad customer service you are greeted with an automated, voice-activated system. If you press 0 you can bypass the list of options to speak directly to a Best Buy / Geek Squad customer service operator. You will need to ask the operator to speak with someone in the Geek Squad. We asked the agent if we could purchase system restore discs directly from the Geek Squad. The technician told us how to access a list of manufacturers, complete with contact phone numbers, where we could order replacement restore discs. Neither Best Buy nor the Geek Squad deal in restore discs at this time.