Contact Forever 21 Customer Service

Contacting Forever 21 Customer Service Center

Forever 21 is an upbeat, junior clothing store with low prices. The company is wildly popular among teens, but the quality of pieces sold at Forever 21 certainly shows why prices are so low. Whether you choose to shop online or offline, you can contact the customer service department using the same contact information.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to contact Forever 21 customer service by phone, you need to call between 6:30 A.M. and 6 P.M. Monday to Friday and 9:30 A.M. and 7 P.M. Saturday and Sunday.

  • Customer Service (US and Canada): 1-888-494-3837
  • International: 1-213-741-8257

Mailing Address

We looked around the entire website for a means to contact Forever 21 by mail. We finally found an address listed in the company FAQs.

Forever 21, Inc.
Attn: Customer Service
3880 N. Mission Rd.
Los Angeles, CA 90031

Official Website

Forever 21 customer service is available online at As is the case with most companies, the site is dedicated to selling merchandise, so you won’t be greeted with a customer service page. The customer service information you’re looking for is available on the Contact Us page.

Forever 21 is also available on Facebook and Twitter for faster customer service response without having to contact the customer service department by phone or email.

Customer Service Email

If you want to email someone from the customer service team for Forever 21, you need to visit the Contact Us page and choose from the available options – Order Related, Stores, Merchandise, Tech Questions and Suggestions. If you are contacting customer service about your order and the order was placed online, you should log in to your account before sending the email. Some companies connect the order number to the contact form to help the agent satisfy the problem or concern. If you purchased in a store, provide the store address or number.

Our Experience

Customer service for Forever 21 is controlled with an automated system. When the automated response starts press 5 to be transferred to a customer service agent. We waited on hold slightly less than two minutes before the agent answered the call. Our agent did not tell us her name, which was a little odd. We asked for the address of the nearest Forever 21 store and the agent was able to provide that information after taking our zip code. We also asked if we purchased items in another state if we could return them to a local store with the receipt and the agent said yes.

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10 Comments on “Contact Forever 21 Customer Service
  1. Hello,
    My name is Anna Björk Baldvinsdóttir and I’m from Iceland. I am interested
    in putting up a Forever 21 boutique in Iceland because of lack of
    fashion stores for young people. Many teenagers in Iceland like Forever 21
    but not all of them can go abroad to get your clothing. It would most
    likely be placed in one of the biggest malls in Reykjavik, the capital, but
    if you would prefer another location I could find one that would be
    suitable. Iceland is a very big tourist attraction with an easy tax-refund
    system which would increase the turnover a lot. My family will help and
    support me financially so that shouldn’t be a problem.

    Best regards,
    Anna Björk

  2. I’ve tried mostly all day to contact Forever21 by phone it prompts you to press 1 for english and select 1 for a person. The phone goes blank. I need to speak to someone regarding an order that I received. I had received 2 notes (cards) for credit that I returned items to the store. I purchased more items on line being Order # 30551732 – Invoice # 70010130551732 which I applied the credits and they did deduct the amount from the total bill. But I have now received the items and the invoice and the credit was not applied. Please can someone look into this as I’m a frequent shopper of Forever21 and I don’t want this to be an issue. I look forward to someone contacting me at your earliest convenient time. Thank you.

  3. I want to express my gratitude for the help we received last night at the F21 TownCenter Mall in Kennesaw Ga. My daughter’s phone went missing while trying on clothes and she was frantic. The store manager, (i presume) a gentleman in his thirtys, went above and beyond to help us locate her phone! So impressed! Found it and called us that evening! Want to thank the store clerk that lent my daughter her phone to call and even texted later that it indeed had been located!!!! Please, please know that we are every so appreciative and thankful!!!! Brown Family

  4. First of all I want to introduce our company. Our company is one of the biggest retailer in Mongolia.We would like to open you branch in our country. Please receive our request .Waiting your decision.

  5. I love v neck Heather tees but there these pacific kind I love and can’t seem to find them online and difficult time finding in store is there any way you can help me with that??? These v neck tees are made in vietnam and the fabric is 55 % cotton 34 % polyester 11 % rayon and I also noticed them have a same number on every shirt it’s 00090018

  6. i tried to contact by phone number but ended up talking with the computer. how do we return items to you guys, just mail it out to what address? how soon will you re credit the fund back? please give advice

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