Contacting Forever 21 Customer Service Center
Forever 21 is an upbeat, junior clothing store with low prices. The company is wildly popular among teens, but the quality of pieces sold at Forever 21 certainly shows why prices are so low. Whether you choose to shop online or offline, you can contact the customer service department using the same contact information.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you need to contact Forever 21 customer service by phone, you need to call between 6:30 A.M. and 6 P.M. Monday to Friday and 9:30 A.M. and 7 P.M. Saturday and Sunday.
- Customer Service (US and Canada): 1-888-494-3837
- International: 1-213-741-8257
We looked around the entire website for a means to contact Forever 21 by mail. We finally found an address listed in the company FAQs.
Forever 21, Inc.
Attn: Customer Service
3880 N. Mission Rd.
Los Angeles, CA 90031
Forever 21 customer service is available online at http://www.forever21.com. As is the case with most companies, the site is dedicated to selling merchandise, so you won’t be greeted with a customer service page. The customer service information you’re looking for is available on the Contact Us page.
Customer Service Email
If you want to email someone from the customer service team for Forever 21, you need to visit the Contact Us http://www.forever21.com/CustomerService/CustomerService.aspx?br=f21&content=contact page and choose from the available options – Order Related, Stores, Merchandise, Tech Questions and Suggestions. If you are contacting customer service about your order and the order was placed online, you should log in to your account before sending the email. Some companies connect the order number to the contact form to help the agent satisfy the problem or concern. If you purchased in a store, provide the store address or number.
Customer service for Forever 21 is controlled with an automated system. When the automated response starts press 5 to be transferred to a customer service agent. We waited on hold slightly less than two minutes before the agent answered the call. Our agent did not tell us her name, which was a little odd. We asked for the address of the nearest Forever 21 store and the agent was able to provide that information after taking our zip code. We also asked if we purchased items in another state if we could return them to a local store with the receipt and the agent said yes.