Contacting Fisher Price Customer Service Center
In the midst of the Great Depression, Herman Fisher, Helen Schelle and Irving Price capitalized on a need in the baby industry, toys. With the need filled, Fisher Price was created. The company continues to create products and offer services based upon its core principles:
- Call to action
- Solid construction
- Value for the customer
The vision of the company is to take the company into the 21st century and beyond through innovation and taking care of each customer, as if they are the only customer. This is why the company has a world-class customer support team ready to assist customers with every question and concern.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Considering Fisher Price is a subsidiary of the Mattel Corporation, there are several departments which could connect customers to the customer service department.
- Customer Support: 1-888-762-8835
- Customer service (U.S. and Canada): 1-800-524-8697
- Fisher Price division: 1-800-4132-5437
- Power Wheels 1-800-348-0751
- Digital products: 1-888-892-6123
- TTY: 1-800-382-7470
- American Girl: 1-800-360-1861
Fisher Price Brands636 Girard Ave.East Aurora, NY 14052
Mattel, Inc.333 Continental Boulevard El Segundo, CA 90245-5012
Mattel Europa, B.V. Gondel 1 1186 MJ Amstelveen The Netherlands
Visit the official Fisher Price website http://www.fisher-price.com/en_US/index.htmlin order to find new and existing products, locate replacement parts or join the conversation through social media. When shopping, customers can make purchases by product, brands, type of toy, age or gender.
A key resource for customers is the customer support page. This page allows customers to locate instructional sheet, contact the technical support team, review the FAQs and find out information regarding product recalls.
Customer Service Email
Customers can contact the customer support team here http://service.mattel.com/us/EmailContact.aspxand either send general questions or product specific questions and concerns. We sent an email asking for the hours of the customer service department, considering this information was not available on the website. Immediately after sending the email, we received a response stating a customer service representative would answer our question within 24 hours. Customers can also connect with the customer support team here:
- Facebook: https://www.facebook.com/fisherprice
- Pinterest: http://pinterest.com/fisherprice/
- Twitter: http://twitter.com/FisherPrice
- Live Chat: http://service.mattel.com/us/LiveChat.html
When we contacted the customer support team, we encountered the typical automated system. This was not a concern, due to the short wait time. We listened to the options and within 60 seconds, we were speaking with a customer service agent. We asked the agent how to return items on the recall list. The agent explained customers can return items to the place of purchase or return the items according to the instructions.
The overall experience was pleasurable. What was your take on the customer support team? Share your thoughts with us below.