Contacting Firestone Customer Service Center
Firestone is an auto repair company providing engine tune-ups, oil changes and transmission services, among other automotive care needs. You can schedule your appointment from the official website or find your nearest store.Click here to leave a comment about your customer service experience.
Whether you’re upset about the service you’ve received at a Firestone location or you want to praise Firestone for the fantastic help they provided, you’re going to need customer service contact information. Firestone offers a single page with two phone numbers, two mailing addresses and a contact form.
Phone Contact Numbers
The customer service department is open from 7 A.M. to 7 P.M. (CST) Monday to Friday. The customer service department does not appear to be open on Saturday or Sunday.
- Consumer Affairs: 1-800-367-3872
- Rewards Customer Service: 1-877-493-8423
Firestone Consumer Affairs
PO Box 6397
Bloomingdale, IL 60108
Firestone Rewards Customer Service
PO Box 618
Taylorville, IL 62568
Firestone offers customers a one-stop customer service page on the official website at http://www.firestonecompleteautocare.com/feedback/getContact.action. This page gives all contact information and a contact form. If you need to contact an individual store, you’ll have to find contact information for your location.
The official website is perfect for learning more about the services provided, finding a local store and even scheduling maintenance or repair appointments, but contact and customer service information is scarce.
Customer Service Email
Again we’ve found another company that shares a customer service contact form, but no email address. We sent a simple email asking a question about contact information for the customer care department. We were immediately taken to a confirmation page that promised return contact shortly. When we receive the answer to our question, we’ll update this page so you know how Firestone handles contact page submissions.
The number for the Firestone Consumer Affairs department is answered by a real life customer service representative. We were warned before the call was answered that it could be recorded for quality service. We asked the customer service representative if we could have the email address for the customer service department and she told us to use the contact form on the website. We told the rep that we knew about that form, but we wanted a direct contact email and she told us there was no email address for the customer service team. She was pleasant, but she did not provide us with the information we needed.