Contact Finish Line Customer Service

Contacting Finish Line Customer Service Center

Finish Line is one of the leading retailers specializing in athletic products. The company operates more than 650 stores across the United States. If you have a question or concern relating to products, you have the opportunity to reach out to the customer service department by Live Chat, phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers can reach out to the customer service department by calling Monday through Friday 8am to midnight, Saturday 8am to 10pm and Sunday 10am to 8pm, EST.

  • Customer Service: 1-888-777-3949

Mailing Address

Send you correspondence to the customer service department here:

The Finish Line 3308 N Mitthoefer Rd Indianapolis, IN, 46235

Official Website

Customers visiting the official Finish Line website have the opportunity to purchase sports related apparel and equipment for men, women and kids. The website also features fan gear, branded merchandise as well as clearance merchandise. In the event you have questions or concerns relating to the products, we recommend visiting the customer care page. We also recommend creating an account prior to placing an order. When you create an account, you have the ability to track purchases and sign up for the rewards program.

Social Media

Reach out to the customer service department through social media. After posting a message, the customer service team will attempt to reply within 24 hours.

Customer Service Email

When you send an email to the customer service department, you will need to use the customer feedback form. After sending your message, you will receive an automated response within 24 hours. A live agent will reply within 24 hours.

Our Experience

When you contact the customer care center, you will notice several options to serve customers. If you need assistance with a product, press one (1). If you need assistance with placing an order, press two (2). If you have question relating to an existing order, press three (3). If you need assistance with your rewards points, press four (40. If you need to check the balance of a gift card, press five (5). If you need assistance with a return, press six (6). All other questions or concerns, press seven (7). We made our selection and waited on hold for approximately three (3) minutes. After the agent answered the call, we asked several questions relating to the release dates of new items. The agent answered our questions and ended the call. Overall, the level of service was better than expected. Were you satisfied with the level of service? Take a moment to share your thoughts with us in the comment section.

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One comment on “Contact Finish Line Customer Service
  1. I shop your store otter online and in our mall. I purchased a pair of Nike for my son. We got size 2 1/2. Got home did not fit. Took bAck tonight to the Alton mall for a size 3. Both colors were out of the size. So I said can I just get a refund because they did not have our size and it would of too 5 days to ship. There were 2 ladies working and when I said I wanted a refund they basically ignored me and as people walked the store they were greating them and I was still standing at the counter. Again I said can I get a refund. Finally the girl says sign here and throws the money at me and shorted me $4. I was so mad I just left the store. I am sorry I’m a paying customer and do not expect to get treated they was I was by snotty ass employees. I have my return receipt. On worker was named Valeria cashier number 0086858. And I am sure the drawer is over by $4.

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