Contacting Fingerhut Customer Service Center

Fingerhut is a credit-based catalog and website that offers credit to people with less than perfect credit. Just about anyone can order from Fingerhut and make payments instead of paying in full at the time of the order. Most items sold by Fingerhut cost more by the time the customer has completed the payment plan than it would if the purchase was made outright.

Customers contact Fingerhut customer service to apply for credit, report a problem with an order or request an extension on a payment plan.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Agents are available from 8 A.M. to 8 P.M. CST Monday to Friday. There are no customer service calls accepted on Saturday or Sunday.

  • Customer Service: 1-800-208-2500
  • Place an Order: 1-800-603-7052
  • Customer Service (Spanish): 1-800-556-3208

Mailing Address

Customers should use the mailing address as a last resort for customer service purposes. Mailing a letter takes longer than any other means of communication and there is no guarantee a response will be sent.

Fingerhut Customer Service6250 Ridgewood Rd. St. Cloud, MN 56303

Official Website

Visit http://www.fingerhut.comto apply for credit, place an order, log in to your account, make a payment and more. The customer service tab gives customers answers to commonly asked questions, which is often enough to solve most customer service problems.

At the bottom of the page you’ll notice a link for the Full Cost of Ownership. Customers often forget to check just how expensive an item is when they order from Fingerhut, so the company offers to show customers just how much they are spending.

Customer Service Email

You can use the contact us form on the Fingerhut customer service page to contact an agent. The form allows you to fill in the order and/or customer number as desired to speed up customer service response. Even if you don’t have an account you can send an email to the customer service department using this form. There is no traditional email address listed.

Fingerhut is also available on Twitter and Facebook you’d rather use your favorite social site to contact a customer service representative.

Our Experience

You cannot speed up your customer service call to Fingerhut by pressing 0. You have to enter a customer number or phone number to move the call. We entered our phone number, which the system then repeated back to us. Then we were required to enter the last four digits of our social security number before we could even be transferred to an agent. This is clearly a customer service number for people who’ve already ordered from Fingerhut. If you simply have a question, you may be better off contacting the company by Facebook, Twitter or Email.

1 Star2 Stars3 Stars4 Stars5 Stars (31 votes, average: 2.23 out of 5)
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147 Comments on “Contact Fingerhut Customer Service
  1. my address was incorrect they send annd item to a incorrect address in ny ….my present address is in Nj 92 ryle park ave 1 fl woodland park nj 07424 how i resolve this matter please help

  2. why i cant get abill from fingerhut if i were late fingerhut be call me every day and talk about takeing me to court just not right fingerhut i be giad when i pay this bill off sign ira joe purifoy by the my father and mother love fingerhut but thatwas a long time a go

  3. i have not got a statement each and one shoud be fired or who need to take care of it sign irapurifoy ihavethe onefor the other it not right. someone cant do there job let them go.

  4. Are there any Americans that can do this work? What a hellish experience, trying to communicate with customer service! PLEASE, get some US citizens to assist other Americans. Is this really saving?

  5. You are sending me unappreciated advertising!
    please take me off of all email lists.
    The unsubscribe link does not work on your web pages.
    is this on purpose? you are not making any friends with us.

    FingerHut by far the worst experience i’ve had with a company. when i asked to speak to a supervisor i get the run around. Condecending attitude, no one their takes responsibility for not doing their job properly. so now as a customer i have to get stuck with a late fee. because none of the countless coustomer service representatives that i spoke to months ago,did not do the change needed for my acount. this is not the first time this has happened, last time they changed my address without my consent. It is frustrating.. biggest mistake ever. I would NEVER EVER recomend this company to anyone i Know.

  7. i placed an order earlier this month ,and i was promised that the order will be here on the 2/11/13 please contact me on this order is 1 water purifer and 1 shaving set.

    • This place sucks I bought a Blu studio 5.0e phone it hasn’t even been a month since I bought it I accidentally dropped broke the screen I’m still paying on this item even bought the 2 year warranty and now no one wants to help til next year when it kicks in then it doesn’t even come with case I will never buy from u again.the lady I talked with was very in my book I give this store a 1 very poor.

  8. I can’t believe they are charging for a magazine. Just so you can purchase items as well. What a rip off.

  9. yes I tried to create a Fingerhut account and its stating that I already have an account under need my social security number and I never how do I correct the situation create an account

  10. I was upset to find that I could only use 500 characters for my customer service e-mail. There was so much more I wanted to say. None of it was bad

  11. I wrote you in November(certified mail) laid out soe things which put the game in your ball park. Your simple answer to me was for me to call you. I feel it is your responsibility to call me as I stated what I willing to do. You can either call or e-mail me and I prefer e-mail so I will have it in writing.

    I think it is pathetic that you do not have e-mail

  12. You are sending me unwanted e-mails! Please remove me from all e-mail lists.

    Your unsubscribe link does not work on your web pages. Perhaps
    this on purpose!?!?

  13. Ikeep trying to log in to my acct.but you won’t let me, I’m using my correct email address and password and nothing. Whats up with that?

  14. Someone else’s name is appearing on my account and they have not changed it. I have contacted customer service all to no resolve.

  15. On 11/14/13 I overpaid on my account by $27.54. I just placed an order for something else and asked that the over-payment be applied to my purchase and I was told, it couldn’t be done-it has to be applied to my available credit. That makes no sense to me as I would never even use all of the credit that I have. Please contact me ASAP. Thank you.

    M. Mackey

  16. I cannot believe this company. I was told that our Christmas order would be here no later than January 9th and now they are telling me another day. When I called they hung up on me so I had to call back and still got the run around. Was on the phone the first time over 1 hour. When I called back becuase the supervisor hung up on me I was on the phone with them for anoth hour. Only go through fingerhut if you want to be giving the run around and a very big headache.

  17. Well after waiting for over three months part of my order was canceled by the company itself without my permission. I am not happy about that. I will never go througth this company again nor will I recommend this company to anyone that I know, I will tell them to stay clear of fingerhut.I cannot believe that after all the run around that imwas giving the company canceled my order.

  18. I return my ring back because a stone came out, and they still want me too make payments on the ring that I have not receive back yet.

  19. I view this fingerhut catlogs book order too small amount $400 not enough I count math over than $2,000 but I figure out no view vison what made in usa?
    I dont see it this unclear it might be made in china or tawian or japan or korean I am not kind of satificate that kind of cheaper made in china or korean or japan or tawin became of the stuff is piece of cheaper what’s waste my money I want to.find show yours where prove it made in usa I will order buy it but unclear no inform clear in this catlogs order some stuff what I want it
    I think that stuff fake it made me waste my money
    Must be view show brand made in usa this picture of catlogs unclear look like hide itself what’s made in from??
    So I.can this unvision view hide their new brand made in from?? Improvised.. I do not know how to pick it on which one I like more than need but not enough amount total of $400 too small I math all of stuff.over amount I can not understand somehow I write fill out order..
    Thank you
    Sincerely,mark widerburg

  20. I sent a conforter back to finger hut paid for shipping it back and now they come back with that I owe 49 dollars for the shipping. That is not right that finger hut can turn around and say that we owe 49 dollars that is bad business and darn right Illegal.

  21. I set up auto pay they called me said it was decline I gave them the same card it went through they are rude don’t know what there doing I can’t wait to pay off leave them

  22. I know you have been calling me but I told you in my last two
    e-mails that I will pay your company on the 2nd of may, so I want
    you to stop calling me. right now I don’t have any money to send
    to your company.

  23. I was with fingerhut for years I had platium status.I paid off every thing I ordered .when I tried to order in 2013 I was denied without explanation

  24. How do I get to speak to a live person?!!! I have an account and I returned something a month ago and is not found by tracking system

  25. Dealing with fingerhut has become a nightmare. Customer service does not address my problem. I have spoken to over 10 agents and not one person has helped me.

  26. when I pay my balance I will never shop with this company.. I will bad mouth them to everyone who will listen.

  27. I ordered a bedding set from Fingerhut, which I did receive with the box completely torn up and definitely dissatisfied with the item(s), called Fingerhut, sp/w rep she informed me that she would send out label to return item back to them within 10 days (by the way took about 20 days), I have now sent the item back, but they keep calling me, which everytime I try to contact them back the phone disconnects me. They need to get my account deleted and I PROMISE that I will never order from them again. ( PROMISE )

  28. Can’t email fingerhut about a problem because they keep saying wrong order no well if it is it’s there no so it want go through so what do u do




  30. I have contacted this company since 12/2013 about 300 times ! I am bring billed for products I have never recieved !!!!! You have reported this information to all 3 of the credit bureaus . No one has ever contacted me in regards to this matter! I am being ripped off by this company . Do not do business with this company they are crooks !!!!!! Liers , and I guess my only recourse is to fill a lawsuit against them !!!! CROOKS , LiIERS , CHEATERS !!!!!!!!!

  31. I am wondering how fingerhut can charge me shipping charges on an item that was sent to me by mistake. It was the company that made the mistake yet they are charging me for their responsibility. This has been going on for 4 months. enough is enough. TALKING TO CUSTOMER SERVIC PERSON IS USELESS.

  32. I have a dispute with my bill, I will also contact you’re customer service dept. I want you to let me know what do you think I ordered
    from you, I only ordered once, I have my original bill, my account number was changed by your company, that could have caused some confusion. I also said I missed a payment in March that I did send, I remember mailing it to you. You lost it. My balance is $254.80.
    I need for you to show me on paper through the mail, why I woe you
    $339.13. I need to manage my money like anyone else, I’m a retired Social Worker,[social policy] I’ll give a few day’s to email me back,I’ll contact your dept first.

  33. my first time buying with fingerhut/ well satisfied and really like the dehumidifier i purchased/ easy and does a great job/ i did not know anything about coupons and free shipping/ Went on computer to make a good comment and seen free shipping and promo code and different suggestions to save some money/ wish customer service helped me with this/ Maybe i can speak to someone and explain i am very green doing this and and maybe save a few bucks! just trying! But your products are great and well pleased even if i didnt know about free shipping and promo codes/ Maybe they can help me get a little savings would help

  34. I made a payment before the due date as usual and I have never been late and I am very upset because I am being charged a late for being because finger hut system was down that is bad business charging the customer for something they do not have control of.I need someone fto call concerning this problem as soon as possible this is wrongf

  35. I needed to call customer service today for some questions and your represenative was very rude,
    Never completyly answered any of my questions and hung up on me. I like your products
    And really want to place an order but if this is the service
    One is to recieve , well it makes you think twice.
    I really hope you can fix this and maybe you can answer
    My questions that I have.

    Thank you
    Doreen Oloughlin

  36. I have received numerous calls from your company (800-503-2463) and have told them I’m not who they are looking for and could they please take my # out of their dialer. When I asked what company they were caling from, they would hang up. That went on for weeks. Now, they call at least twice per day and no one says anything, they just hang up. When I finally talked with someone at a different Fingerhut 800 # today, I was told they couldn’t take my # out, I have to go through another department but the associate would not transfer me. I explained that I was at work and just needed to speak to the appropriate department but she kept insisting I hold on while she typed, even though I had been on that call (first with Leigh, then Elaine) more than 16 minutes. I don’t have a Fingerhut account, never have and never will. I just want not to be harassed anymore, PLEASE!

  37. My husband Michael O’Leary passed away on the 24th of April 2014 at the VA Hospital from cancer and I would like to pay off this bill. Could you please send me the final statement as I do not have his account number on the bill. I have tried calling the service number and it was a waste of my time.
    I am not happy with your service department and I would like to close this account as soon as possible.
    Please send me an e-mail with his account no.and final amount to be paid.
    I will never want to order anything from your company.
    Janis O’Leary

  38. fingerhut has been around for over 40 yrs was named ALDENS back then.i have been ordering since then and since it has been of the last year I ORDERED products 2 of them one a total of $400.00 plus shippin. Slats for twin beds have not held up ,beds are oak and asked if they could send me wood slats.After talking to 3 reps on phone they said “cant do that 90 days gone by ” hasn’t been a year since I sent them as gifts to grandkids.I WILL CONTINUE TO PAY MY ACCOUNT, IAM IN GOOD STANDIN WITH YOUR COMPANY.I WILL NOT ORDER FROM FINGERHUT AGAIN!

  39. I’m trying to send y’all some information that y’all need but I don’t know how to do it but I’m gonna to figure it out so I can get this information to y’all

    Thanks for the help though

  40. I cannot log into my account to place an order. It says I’m not entering a valid email address. My customer# is 2448886416.

  41. ever since i call last november 2013 i ask about my payment i was told i just had to pay 399 in november the mistake i made i did not get a name so i try to explain every since that happen happen so i have been paying late fee it dont make no since ya havebeen taking it of my checking acoumt i have got phone calls and phones calls i try to explain this ya said we are being recording that not true this frist time i got a statement about this i told the person i talk to to go back and play it this can be taken care of i did not get no whereoh i forgot 2014 of this november a year so november 2014 i got 3 phone call i one week i did aname this time wanted to get this matter solve the past due i try to pay the past due amount i wanted to pay half and when i got my disbilty ceck of the mont i wanted to pay the rest but as we was talkimg she kept saying i will behind not if i take care of this it will be comming out of my checking account it when on and on so she said do u want the 49.00 to be taken out and i said no if i was not going to do it my way i got so upset with this person when i got off the pnone i had a pannic attack but before i hung up she hung up on me so nothing was solve so i as i got another phone call 9/23/14 talk to ann tullao about the same matter on the phone 2 hours i still did dont agree of talking anything out i explain what happen she kept saying she was sorry i was looking at my on line bank statement 49.00 was not on there to be taken out then about 5 minute boom it was on there ann saind she did not do as we kept talking she said we could do a hardship that the same that benn comming out tter will not be no more than my normal payment i ask her all this time why was i told this so i did it she said i would not get no more call and no fees so i had benn told this i would had to pay the 49.00 that still have not agree on if i did why was i call again a again but again i get another one same matter then i was told to call customer sevice i have had this promblem with fingerhunt i order stuff in the past and made my payments that why i dont undestand why this happen to me beause i it has been cooing out of my checking account so ya could had took that payment out in movember 2/13 9/24/2014 49.00 dollars could not have came out of my checking account i did not agree to i will never order anything else i known this is a book i can go and and on about this ya did to get american on the phone and non american for them i told alot of my rriends about this and that are dont going to order i am done whit ya

  42. My name is Dorothy meadows I have a complaint.
    I talk to 3 people today. That seem to not understand
    Anything I’m trying to tell them. Y’all fingerhut
    Took 113.98 out of my bank account. After the
    Order has been canceled. I send it a fax with
    My account information from bank. Which apparently
    No one has received. Now third person is requesting
    Same thing. Why can t anyone understand . They
    Sure don’t have problem taking your money. Help
    Would be greatly appreciated. Cause now I’m over drafted
    Thanks to y’all mistake .

  43. Hi I am upset couse you have not refund a credit to me account I returns a patio set three month ago and they still charging it can you help me plzzzzzzzzz

  44. I resent you using my name in a negative way in your commercial on T.V.” NEGATIVE NANCY” I have heard people referring to someone as a negative Nancy and they not knowing that is my name.TAKE it off your commercials asap.I am posting on Facebook not to buy your
    products as long as that commercial is aired.
    Nancy Chinnock

  45. I bought 3 of there holloween blow-ups and whit in 3 weeks I had to mail all 3 back. 1 the sipper was broke when I got it and 2 of them just quite working so I advise u not to buy any of there blow-up.

  46. I purchased an airbed twin sized mattress about a month ago because my grandson was coming to stay with me until January, 2015. He arrived two days ago and we set up the airbed and it has a leak. I called to return it and to order a replacement and I was speaking with Blake, he was very helpful but I hit the “off” and disconnected us. I called back and reached a Louis. The most arrogant person I have ever spoken with. He is in the Phillapines. He said I had to return it first, well then, Louis, what does my grandson sleep on in the meantime? Can’t you send me a return label via email, Send out the order, I will then put the airbed in the package and put on the return label so when they deliver the package, I can hand him the return. Oh, no, ofcourse not. You must return first and then re order. Right, at 68 years old, I am going to start a life of crime and steal an airbed. Your customer service people suck.

  47. I had already decided to cancel my account with your company because of the poor quality of a sofa I purchased ; after the harassing phone calls I started receiving at about 8 o’clock this morning I will definitely be cancelling my account as soon as you are paid off; I have had one late payment(this month) you have called over 5 times today!

  48. trying to track my order that i was to received on monday which was the 22nd,my e-mail has been hacked could you let me know whats going on

  49. The experience with Finger-hut has been very difficult with establishing this account. I have placed an order had it canceled and then reorder and canceled again of course for no reason and then I was told I requested to cancel my own order. I advised representatives that I ordered on November 24, 2013 because I was going to be out of town on December 3 and the items were to be received before December 3, 2013 with the November 24, 2013 order, but I was forced to wait and then I didn’t receive the item.
    I sent this affidavit to you all on December 15, 2013 via email and I still have gotten no where with resolving this issue. It is appalling that a company as big as finger-hut has such belligerent service and I am a very unhappy and upset customer at this point.


  50. Have NeVER recieved bill by mail! Have asked 4 times…by chat, got booted. By phone, was rude, by email, no response! What do you have to do to get a bill, NOT the catalogs, I do receive, by mail!

  51. I am sick and tired of your overseas CSR’s calling and hanging up on me. I have asked numerous times today to speak with someone in an American call center only to be told I don’t have that right.

  52. i have yried several times to get payment address but no results. if your company wants payments then send me the address!

  53. If any one of you could figure out how much interest you are paying, just for having bad credit, it is this place that will keep you credit bad, it not astronomical, please see for yourselfs and stay clear of this company, I know because I worked there and almost got beaten up, by co workers.

  54. I have been on the phone too long. No one tried to correct my issue. All they did was too give me a phone number n when I called the number I was getting everyone other than the person that could help me. I have been trying to pay a simple payment on line since the first of the month. I made a payment and still got the run around. This is very frustrating. I would like to make the payment on line and not over the phone. Is this happening a lot so u can collect a fee? I just notice some other comments which are not good. I need my problem corrected.

  55. I cannot get ahold of any customer service about my 7 year old account, I have never ben late, they charged a payment 130.00 to an old account that had .20 cents in it, it cost me nearly $200.00 to get it straight, now I ordered a PC and need to return it and can’t get ahold of anyone, can’t sign in to my account, my credit is looking bad ..who do I sue

  56. Sent me book after book to order, I finally do and waited my time to get my order to only find out they cancelled my order without telling me!! So I asked for 3 weeks now and after being hung up on several times and them being very rude to me, along with the tons of false information I still haven’t got my money back so called back today and once again I got hung up on, and Seriously does a surpervisor even exist in this company besides false advertisement and Bull crap this company has nothing else to offer I’m about to Lawyer up I do not recommend this company for a peice of toilet paper to wipe your nose on

  57. Why they don’t post your payment when you send it by money orders? Every year they said that I haven’t paid on time or not receive the payment. They post one money order and the next one. Then they want you to pay the other money order. Even if you send a copy of the money orders they still say that they didn’t get it with the payment. Bad people at fingerhut.

  58. I am mad!!!!! I have no re occurring payments set up with my account but they too my payment anyway and now im overdrawn!!!! This was AFTER i contacted them informing them i needed to be a few days late with my payment now when i try to call cant even get real person!!! I am INFURIATED!!!!

  59. to whom it may concern;
    I am writing you to see why I have not got my statement for sept. yet I been
    checking the mail and it not here yet so when do I pay it so I won’t be late I want to pay good ‘

    thank you
    Stephen crawford

  60. I paid for 2nd day air and did not receive it usps says it is not a guarantee , so why in the hell did I pay almost 30 dollars extra if I don’t get the delivery date of october 2nd like it said ?

  61. Yes I applied on line got approved for $180.00.Then I try to sign and it asked for a customer number well I never got one. Then it told me I had one more chance to try to sign in then it was going to be locked. What kind of service is that? And I hope to get a response to this email.

  62. I hate finger hut with a passion all their items are over priced n they say low monthly payments but u end up paying more n crap . Cnt wait to pay my bill off with them and I wont be orderung anything from them ever agian their horrible.

  63. Also when u call them their very rude n I usually get some one who barley speaks english once im done paying off my bill they will never hear from me again I will not be orderibg abything from them from bow ob

  64. Order rec’d, no packing slip, damaged beyond useability. Customer service would not hear me. Just wanted a returned object. No questions, care, or sensitivity.
    Want a replacement FAST. How? P.S. I love fingerhut

  65. horrible, horrible, horrible … the lack of customer service with this company is beyond belief. should anyone want to know how NOT to provide great customer service … give them a call. But, better pack breakfast, lunch and dinner because you’ll be lost in their options that get you no where.

  66. Why won’t your site let me process my application?! It either starts and then says can’t process application, but won’t state reason why?! just doesn’t process application at all! Update your site please!!

  67. Ok…. I recently purchased a Dehimidifier and returned within 2weeks, I called customer service and a representative told me that they will send me a return label and that the shipping and handling and that it was free shipping and handling. So i did just that. Now mind you that i have an account and always paid on time and have a zero balance but they decide to try to charge me 94.00 and change for the shipping. I Closed my Account for that reason.
    They tell u onething then charge you for it. They would rather lose a good valuable customer for 94.00 dollars. I refuse to pay it.

  68. i have been a perfect customer .I have never been so mistreated by finger hut as I have been in the last week iam mad and no one will return my calls

  69. this was supposed to be brown bed. however, after i built it and looking over my account (which is another issue) noticed the item i ordered was brown but what i received was black. talked to 2 service agents via chat about this and account issue and felt i was in the wrong like it was my fault.
    only option that was given was to return in x amount of days to get credit or exchange. didn’t feel like agent read my questions or concerns and just pasted a pre-written response. this is not a way to make a customer feel like they are valued. to receive a wrong color item then be told the original item ordered doesn’t even come in the color received. i mean really, what are you trying to pull and does fingerhut not value me as a customer

  70. If I get no one to contact me soon I am going to call a lawyer I’m going to call the Better Business Bureau I’m going to call a lot of Agencies to report this unacceptable business practices.

  71. called dozens of times no success getting order placed again as they already have payment and had cancelled first order since they wouldnt send to different shipping address, so they have my cash and nobody speaks english so I am getting nowhere

  72. I logged into your web sight and awnsered all the questions and received an email that I was pre-approved for 800.00 line of credit . next step was to log in when I went to log-in it told me there was already and account with my information. so I called you reps. in vegas a girl name Jen who couldn’t speak English kept asking me for the same information and ssn. I could not get her to understand that I had acct but could not use it. My question is do I have a line of credit or not.and how much is it and how can I get into my account to use it. You need reps who speak clearly and can explain themselves instead of arguing with the people who purchase or open accounts. Please someone respond to me.

  73. For the last year we are gettting phone calls with people trying to fax, Ive been able to call a couple back and to fine out that my personal home phone is the fax nuber you have put out Please recheck getting terrible answering the phone and all we get is the fax beep MY phone number is 320-634-3810

  74. Pior customer service. U need to update services we need can u email me fax number to send paper work for safeline insurance.

  75. We have not recieved out current catalog and would appreciate it very much if you could send us your most currant catalog as soon as possible. Or mailing address is as follows. We will be looking forward to receiving your catalog as christmas is just a few short weeks away. Santa Baby don’t be late. Sincerely, Raymond Henley

  76. yes I try to talk to some one about a catalog and when I fill out the application it come up the I have a account with that E-mail but I Don’t I need to talk to some one and one person said I was all set and the next person said I need to call customer service but I cant reach a live person

  77. I have some disputes, they got it out of my phone, so how this problem can be solved, I am very disappointed, about this I had made police reports and all

  78. This was my first time ordering !!!!! Everything I order was incorrect !!!! I will return everything and Never ever order agine … FINGERHUT you just lost a shopaholic and a very good costumer..

  79. I ordered a BCT15X scanner. We got it Friday 12/18. The instructional cd will not play, and there was no antenna in the box. We tried calling last night and this morning , only to find that there is no customer service on weekends.We willbe contacting you Monday,.

  80. I will NEVER make another purchase from Fingerhut. I purchased an easel for my 4 year old granddaughter and had it shipped to her home in NC. When it was opened it was completely broken and unusable. Called customer service and tried speaking to an agent whose English was not very good. Asked for a supervisor so that I could understand what to do to rectify the problem. I was told the item was out of stock and it will take at least 4 to 6 weeks or longer. I then asked for a refund but was told that we had to take the time and effort to ship the item back. Why couldn’t they just refund my money. I offered to send pictures so we didn’t have to waste more time and money. Or why couldn’t they have sent a pick up from the original carrier. It was THEIR fault and they should make the extra effort, not me. Fingerhut should examine their return policies. Also, I used Fingerhut and paid them with my debit card so it is NOT that I have bad credit.

  81. My experience with this company has been horrendous except for 3 customer service agents I spoke with.

    Every order I placed since November 21, 2015 had an issue.


    After I pay off the credit card, I will never shop with them again.

  82. I applied for credit two days ago and was asked to send in address verfication. I choose to fax info. I was told I would receive an remain with fax link. I have not received the email. Thank you

  83. I have been trying to order a Medela PumpIn Style Advanced Breast Pump-On The Go the last two weeks your employees are very rude.I don’t have the product number.I make my payments!!Please return my message or call I like to have the Breast Pump,Thank You

  84. I am contacting fingerhut on my transunion and equifax reports showing fingerhut it is hurting my score fingerhut sent me a email app I look into it I have 130.00 in credit with fingerhut can you help me out on this shows sept 14 and I don’t recollect that in put but it showing Jan 16 I did do this to check my status with fingerhut. Thanks

  85. my 1st bill was 4-9-2016 ,got to send laptop back for a reasons that was that the bill was to be credited and wasn”t.but i have the postage free stamp .

  86. I recently returned a18K gold-plated silver Cz couples ring.When I ordered the ring I DID. NOT get it PERSONALIXED, so I am hoping I can return it.The ring is to big. I recently lost 40 lbs.and did not remember to change my ring size.
    Thank you,Sincerely,Carmen Houston

  87. my name is Catherine Roth an I am suppose to write this letter telling you people that I am not being represented by an anttoney for a bill that I keep getting that I don’t owe you people an I need to get it taken care of an get the bill completely wiped off cause the jewelry company which is halstead jewerlers has been closed since fed of 2016 so I need this bill taken care od a.s.a.p. cause I owe nothing an they told me I need to varied that I wasn’t being represented by attorney which I am not at this time so please take care of this bill . thanks Catherine Roth

  88. Someone sent a package from Fingerhut to my home while I was out of town. IT WAS RETURNED TO FINGERHUT with a full explanation as to where I was and proof I had NOT ordered anything from them, etc. for a FULL credit!!!! I recently received notice from my credit report that Fingerhut stated I never paid them when I never ordered anything and returned what was erroneously sent to me. I now have to file a small claims lawsuit in order to get them to respond to me. I will seek damages for them ruining my credit score!

  89. Hi I notice I’m behide on payment usually fingerhut send me a text saying to pay I return a mattress thinking the price will go down only to notice it barley did now that I’m behide in payment I will be returning your television hopefully that help my payment go low also the price of the mattress needs to deducted thank you

    FingerHut by far the worst experience i’ve had with a company. when i asked to speak to a supervisor i get the run around. Condecending attitude, no one their takes responsibility for not doing their job properly. so now as a customer i have to get stuck with a late fee. because none of the countless coustomer service representatives that i spoke to months ago,did not do the change needed for my acount. this is not the first time this has happened, last time they changed my address without my consent. It is frustrating.. biggest mistake ever. I would NEVER EVER recomend this company to anyone i Know horrible, horrible, horrible … the lack of customer service with this company is beyond belief. should anyone want to know how NOT to provide great customer service … give them a call. But, better pack breakfast, lunch and dinner because you’ll be lost in their options that get you no where. I cant wait to pay this bill off the customer guy I talked was rude as u would get from Wal-Mart rude his customer was 4262 name Alex all the last person offer two 20 dollar off tickets I spend more more money that take something off my bill

  91. Well mail a payment on Jan 5 army home box and went out that night 5 pm so why take longer to clear a money order. Wrote letter to Fingerhut customer account service to line. Why bill paid off wrote money order full amount 74.00 not clear bank or got loss in the mail. Been over week now and call find out only put Customer number on money order please tell someone check out thank you. Was my last payment on this account.

  92. Hello my name is SHARON RAJALA BENNETT. I need to share with you that I have fallen on hard times. I found out I am very sick with cancer. I havae tried to be a good customer but now I’m in the end of life days. I have had to find a company to help pay down my debts. Of course this included you, so there will be a dull in my payments and there will be follow up with the concern I have serving my final needs in paying off my debt. They will be contacting you within a few days about my account. Please know you will be getting PAID it just is going to take a little longer. You probably have been through this kind of payment plan. I am truly sorry for this but it will be taken care of. Please work with me and the company is called Freedom Inc. I’m deeply sick right now and I have a lot to deal with.

  93. Customer Service is stunningly horrible! Never have I spoken with such rude people, each of which apparently owns the company because, according to them, they have no supervisor! Unbelievably terrible experience trying to reach someone with authority; evidently there is absolutely no way to reach anyone in the corporate offices.

  94. Fingerhut pray on people with a low interest rate and customer service sucks!!!!!!!!!! You can barley understand the person on the other end and I was cheating out a lot of money they didn’t add on to my account!!! Now I’m going through hell with this mess on my credit report that I already paid and fingerhut didn’t apply it to my account!!!! I will NEVER USE FINGERHUT EVER AGAIN!!!!!!

    • I got the same thing, I could NOT understand the person I was talking to..!! She rushed me through my order and I was NOTHING but frusterated. This is my 1st and my last order. I can see by the reviews Fingerhut doesn’t care.

  95. As soon as I completely pay my balance I will no longer be a Fingerhut customer and certainly won’t recommend them to my family or friends. I have faithfully been payingy monthly balance and all of a sudden you triple it. I am on a fixed income and it will be a struggle, but I got what I wanted and it is useful to me so it will be paid but I have no respect for your way of business.


  97. Fingerhut advertises 10% off, but is giving me static about honoring it, even though they were the one who offered the discount. I would Fingerhut would be more professional. This actually due to one of their agent screw-UPS. Do the right thing Fingerhut & contact me. I cannot believe no cust. service on wk. ends..?

  98. Yesterday when I ordered 3 items, they were going to 3 differant addresses for Christmas. I felt like I was the 1 who had to ask questions, like “don’t you need their names”, “will they arrive by Christmas”, the 1 question I was not asked was, Would you like these gift wrapped,? I still have no answer if these gifts will be gift wrapped or just arrive in a box. I wasn’t satisfied with my service…
    I also asked Cindy, don’t you need my e-mail, it was only than she said yes,???

  99. I had a great experience with Fingerhut they increase my credit a lot in web bank offer me a loan all I can tell people is to never pay the amount they tell you to pay double the amount in u will be fine if they tell you your payment $33 pay $50 0r 70 cause you only paying the interest when they give you the amount that mean you never be finish pay off Fingerhut if you do it that way you will see how fast your credit will go up

  100. Stay as far away from this company as you can . You need to answer ten questions to get through to anyone but they allow fraudulent charges with no problem and ship to unknown addresses . After they admitted to realizing they noticed something was wrong but too late to stop shipment they are making me jump through hoops doing their investigating work , you have to be kidding me ! THEIR CUSTOMER SERVICE AND FRAUD DEPARTMENT STAY AWAY!!!!!


  102. I am not happy with your service I started my account and payday was suppose to be set up the 15ht of the month,u haven’t done this also have wrote several letters, several phone calls ,even wrote your ceo Brian smith this month,u r charging me late fees and interest this isn’t right, if this isn’t fixed I will contact legal sev. and BBB and fed. trade commission no one has ever replied,called ot emailed me!Please look into this and reply and also I am sopposed to get a $39.99 credit from dec. for broken nut containers!!!


  104. I have called 6 times because of an error they made with an order. It only gets more messed up. One of the last reps I spoke to actually said this is such a mess I’m not touching it. 2 reps have told me they were escalating the matter and I would get a call back. No calls. I’m now just going to return the item. I’ve wasted countless hours trying to straighten out the order and I’m done. The last rep actually tagged the order for an additional 40.00 rather then crediting it. Done

  105. I Would like fingerhut to change my Billing Date To the 3rd of the month. My Customer Number Is 3632358679. Would you please contact me by e-mail to let me know if this is acceptable to you, thanks

  106. hello my name is Dawn Foster my email is my phone number is 612-286-6115 i had wanted to update information plus you had wanted mailing address as iam know at 100 Central ave NE #307 Chisholm Minnesota 55719 can you send me a catalog at this address please Since4rly Dawn thank you

  107. Hi, your customer service representatives are great. I just have a little problem with the last two winter coats I’ve ordered. The first was extra large when it said medium, and the last is a little big. It was supposed to be a medium and it kinda wraps around me like 1 and 1 half times. It’s also a winter coat that should actually have pockets but the pockets on this coat are sewn shut. Is that supposed to be that way? I plan on shipping it back but after sending one back, it’s kinda difficult with my schedule.

  108. ORDER# ORD0093572825 $100.95
    Where are my shoes!!!! tracking info has been lost and I spoke to “someone” this past Wednesday, when they feel like answering the phone, and they said they would be here today, 11/30/18, and no tracking info is available, and no shoes!!I I I Ihave spent a lot of money at Fingerhut, I want my shoes re-ordered and sent to me immediately!!!

  109. I will never purchase anything from fingering again. My fitbit charge 3 broke & it is impossible to speak to a representative.

  110. Horrible customer service. I can’t get through to a representative& then when I did she couldn’t speak very good English.

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