Contacting Fifth Third Bank Customer Service Center

Fifth Third Bank is a regional financial institution offering several financial products and services to customers. The bank operates in 17 states throughout the Midwest and the South. If you have a question or concern relating to the products and services, you can connect with the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers have the opportunity to connect with the customer service department Monday through Friday 7am to 8pm and Saturday 8:30am to 5pm. The customer service department is closed on Sundays. If you have a lost or stolen card, you can contact the customer service department 24 hours a day, 7 days a week.

• Customer Service: 1-800-972-3030
• Lost/Stolen Cards: 1-800-782-0279
• TDD: 1-800-546-7068
• Home Loans: 1-866-351-5353
• Bank Protection: 1-800-676-5869

Mailing Address

You can send a message to the corporate headquarters here:

Fifth Third Bank 38 Fountain Square Plaza Cincinnati, Ohio 45263

Official Website

Customers visiting the official Fifth Third Bank website https://www.53.com/site will notice several tabs relating to products and services. The website features personal banking solutions, business banking solutions, commercial banking solutions as well as private banking solutions. You also have the opportunity to apply for home loans and investment services. In order to benefit from the services, you will need to create an account.

Social Media

Stay connected with the customer service department through social media. After posting a message, the customer service department attempts to reply within 24 hours.

• Facebook: https://www.facebook.com/fifththirdbank
• Twitter: https://www.twitter.com/fifththird
• YouTube: https://www.youtube.com/user/fifththirdbank
• LinkedIn: http://www.linkedin.com/company/fifth-third-bank/
• Google+: https://plus.google.com/u/0/+fifththirdbank/about

Customer Service Email

When you send an email to the customer service department, you will need to use the customer feedback form. The company recommends not including personal or account specific information in your message. After sending your message, the customer service department will attempt to reply within 48 hours.

• Customer Service: https://www.53.com/contact/forms/contact.htm?forward=CustomerCare

Our Experience

When you contact the customer service department, you will notice the automated system offers several options in order to reach the customer service department. One main concern relating to reaching the customer service department is that you will need to enter your account number prior to proceeding. We did have the ability to navigate the system and eventually reach a live agent. We asked several questions relating to out of state banking procedures. The agent addressed our concerns and ended the call. Overall, we were impressed with the level of service from Fifth Third Bank. Were you satisfied with the level of service? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.