Contact Family Dollar Customer Service

Contacting Family Dollar Customer Service Center

Family Dollar has roots in North Carolina. The company started more than 55 years ago in Charlotte, North Carolina. The company currently operates more than 8,000 stores across the United States. If you have questions or concerns relating to the products or the services, you have the opportunity to connect with the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open 24 hours a day, 7 days a week.

  • Customer Service: 1-866-377-6420

Mailing Address

You can reach out to the customer service department by sending correspondence to the corporate headquarters.

Family Dollar P.O. Box 1017 Charlotte, North Carolina 28201-1017

Official Website

Customers visiting the official Family Dollar website have the opportunity to review the weekly advertisement, clip online coupons, locate the nearest stores as well as review in-store promotions. The website also features recipes and corporate blog entries.

Social Media

You have the opportunity to reach out to the customer service department through social media. You will notice the customer service team attempts to reply to your concerns within 24 hours.

Customer Service Email

In order to send the customer service department, you will need to use the customer feedback form. The required information includes your name, address, email address as well as your comment. After sending your message, you will receive an automated response. A live agent will reply within 48 hours.

Our Experience

When calling the customer service hotline, you will notice the automated response system offers several options. If you are a current or former employee, you will need to press one (1) or two (2). If you are a repair vendor, you will need to press three (3). Customers needing to reach the customer service team will need to press four (4). If you need to reach the operator, you will need to press nine (9). After entering your selection, you will need to enter the store number. If you do not know the store number, you will need to hold the line. We reached a live agent in less than two (2) minutes. By the end of the call, the agent answered all of our concerns. Overall, the Family Dollar customer support team was excellent. Were you impressed with the level of service? We want to hear from customers just like you. Take a few minutes to share your thoughts with us in the comment section.

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One comment on “Contact Family Dollar Customer Service
  1. I could not believe the disaster mess the store of Toledo ohio was at 2607 south Reynolds road. Boxes everywhere. carts blocking aisles. items dumped on floors.
    Looks like it would take a team of 20 to work 24 hours a day to put store back together. Shop at lots of dollar stores and NEVER have seen one look that bad,
    Safety issues in store. Should be closed until straightened up.

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