Contacting Express Customer Service Center

Express is a high-end clothing and accessories store with stores in many large malls. The company also operates an extensive online shopping site. Customer service information is available under the Contact Us page of the website.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Depending on your customer service needs there are multiples options when choosing an Express phone number.

• Online Customer Service: 1-888-EXP-1980

This number is available 24 hours a day, so customers can reach an agent at any time.

• Express Next Customer Service: 1-800-201-4955
• Express Next TTY: 1-800-695-1788
• Express Next Rewards: 1-800-477-8844

Mailing Address

Along with each Express phone number is a mailing address for customer service.

Express Online Customer Service PO Box 59 Groveport, OH 43125

Or

Express Next Credit Card Customer Service PO Box 182273 Columbus, OH 43218-2273

Or

Customer Relations 1 Express Dr. Columbus, OH 43230

If you are contacting Express about a billing issue you should not include a copy of your credit card or bank account statement. There is no way of knowing just how many people will read your letter or view that personal financial information. If the company needs proof of purchase or overcharge they will request those documents.

Official Website

You can shop, contact a customer service agent or purchase gift cards from the official website at http://www.express.com. If you have already ordered online you can log in to your account before contacting customer service. Sometimes companies offer different customer service options for current customers that link the communication to a specific order.

Customer Service Email

According to the Express customer service page, most emails received using the email form at http://www.express.com/custserv/contactus.jsp are answered within 24 hours. We’ve seen plenty of companies make this claim, but few live up to the promise. We chose to contact the customer service department using this email form to see if they live up to that customer service promise.

Our Experience

When we called the Express customer relations department we were greeted with an automated message. We pressed 0 to bypass the list of options, but that selection was not recognized. Option 8 will transfer your call to an agent. We waited less than one minute to talk with an Express customer relations expert. We asked the expert about the ingredients used in Express fragrance and whether or not they were hypoallergenic. The agent did not know the answer and the information was not available on the website. We looked through the descriptions of multiple fragrances with no resolution.