Contact Expedia Customer Service

Contacting Expedia Customer Service Center

Millions of people throughout the world travel on business and pleasure. A common concern is the amount of money spent on travel expenses. Several “budget” sites claim to offer the lowest price, but fail to make those promises come to fruition. Not to be outdone, Expedia provides deep discounts on airfare, as well as car rentals, hotels and bundles packages.

The online travel agent not only services the United States, the company have website servicing the following locations:

  • United Kingdom
  • Singapore
  • Asia
  • Australia
  • Canada
  • Europe
  • Mexico

With a reach so extensive, customer service is critical. The company has world-class customer service representative handling questions and concerns of existing travelers as well as potential customers simply needed a bit of pre-travel guidance.

to leave a comment about your customer service experience.

Contact Info:

At times, traveling is stressful and customer patience is at an all-time low. In the event travel accommodations are not planned, customer service should expect immediate contact. Expedia provides several methods so customer can contact the customer care department.

Phone Contact Numbers

  • A live representative is available 24 hour a day, 7 days a week.
  • Customer Service Department (toll-free): 1-877-787-7186
  • Customer Service Department (direct): 1-404-728-8787

Mailing Address

When customers want to address the customer service department in writing, send correspondence to the corporate headquarters here:

333 108th Ave. NE
Bellvue, WA 98004

Official Website

The official Expedia website provides information on travel and applicable accommodations. Customers can plan a trip to include flights, hotel accommodations, car rentals or a combination of the three. An updated feature allows customers to locate things to do in the travel destination. Even though the company offers some of the lowest prices in the industry, they still want to entice customers to use the service by providing promotional offers and deals to further lower the overall cost.

Customer Service Email

A quick way to communicate with a customer service representative is to send an email to the customer service department. The customer care email address allows customers to ask questions regarding accommodations, payments, cancellations as well as general questions. Customers do not need to enter itinerary information, but providing the information is recommended.

We sent an email requesting supporting airlines. The company sent an automated response stating we should receive a response within 48 hours.

Our Experience

Expedia forgets that the company name is used in the word expedient. There is nothing fast about the customer service department. When we attempted to contact the customer care line to inquire about products and services, we encountered a confusing automated system. There was not an option to speak with a customer care agent, so we had to select the first available option. After selecting an option, we were on hold for approximately 20 minutes. After the wait, we finally ended to call.

We attempted to call again and waited even longer. It appears as if Expedia does not want to assist customers. We want to hear your experiences dealing with the customer service department. Shout out below.

1 Star2 Stars3 Stars4 Stars5 Stars (124 votes, average: 1.41 out of 5)
Write A Review
398 Comments on “Contact Expedia Customer Service
  1. Crying as I write this. I WILL NEVER USE EXPEDIA AGAIN. Long time user of the company, untill they just booked my non-refundable cruise incorrectly and won’t help me change it. Oh well…it’s just $4,600!!!

      • This is in regards in you dropping your advertising of Laura Ingraham on FOX! I no longer can buy & support your business any further! You dropped your advertisement over a FACTUAL tweet that Laura sent out, in response to a barrage of tweets this David Hogg has made. You back a teenager that can tweet & put out interviews using foul language, in which he drops the “F”Bomb over & over again when talking about individuals & groups of people! He has turned out to be the bully in this matter! Companies like yours need to stick to working on your own business, than to get involved in politics! So until you pick back up your support of the Laura Ingraham show on FOX, I will no longer be using your services! I am sick and tired of companies choosing sides, in matters that have nothing to do with them! Do you really think these teenagers are going to be spending great amounts of $$ with your companies? Yes it was a bad situation, but you picked the wrong battle! Laura Ingraham is an outstanding & hard working truthful journalist… which is hard to find these days! I hope you reconsider your poor choice in dropping your support of a great show. Anthony Combs

        • I am out $2000 from a Christmas Vacation that the Owner Linda O’Connell cancelled on us 2 days before. Yes they cancelled. They promised me a full refund, look where I am now. I will continue to trash this company and LInda O’Connell out of Fort Meyers FL. They are crooks. If anyone ever starts a class action suit on these con artist let me know I am in. Obviously I don’t have the funds to start it.

  2. I had always loved using Expedia to book trips until I had to deal with their “customer service” department. They misspelled my name on my plane tickets and my e-mail address. After being kept on hold, playing phone tag and trying to decipher the very broken English on the other end for 5 hours, I finally was forced to call the airline directly. American took care of the problem in fifteen minutes (at an additional cost of 50 bucks). I will definetly never use Expedia again, and I am in the process of canceling my rewards card that I have with them. DO NOT USE EXPEDIA, even if your life depended on it!

  3. Today, I had a very pleasant experience with an Expedia customer service representative. I made a reservation to travel from Miami to Barcelona in American Airlines with assigned seats, returning to Miami from Madrid in Iberia, with no assigned seats, after calling Iberia and attemting toe get my return seats assigned, with negative results. I was thinking about canceling and re-book the flights again, so as to travel back to Miami with American Airlines instead of Iberia for a couple of good reasons: 1st,Iberia is most of the time on strike and 2nd., I did not want to be seatedin the middle of the plane and wanted to seat together with my wife in an area in the plane with two seats. I did not have to cancel, as the Expedia Rep. graciously was able to accomodate my wife and I seats in the flight to Barcelona to Lisbon; from Lisbon to Madrid and also my got my seats assignments from our return to Miami on Iberia, as well as my two other two companions.
    Thank you Expedia.

  4. When I called up to speak to an agent regarding a booking at Days Inn, Vancouver, Downtown, (Yssa)did all she could to take me away from downtown to another Days Inn in Surrey — & kept on recommending other hotels in spite of me insisting on being close to our cruise ship. She wasted a lot of my time, so finally I did not book through Expedia– a first for me. She was slow looking up info on the computer & I had a frustrating experience with her. I will do things myself on the computer & not use customer service.

  5. Had to cancel a flight. What you don’t know is that you have to book with Expedia to get your credit. This has to be done by phone (as does cancellation). If you find a flight you want, you have to save the itinerary and then call them (your quoted round-trip price is, meanwhile, rising). Enjoy a rotation of Frank Sinatra, shill for Expedia, another song you don’t want to hear, another shill for Expedia….

    Why did I ever leave Travelocity?

    • I’m never using Expedia again either. I had a flight credit and the customer service folks kept quoting prices that were higher than the online price. Finally when we settled on a flight they said their system was down and couldn’t confirm it. Had me on hold for 1.5 hours. They said they’d email me if the flight was confirmed. Lo and behold they booked a flight for me and sent it to the wrong email address! So I never knew it was confirmed.

      Waisted countless hours with Expedia. Don’t trust anything their customer service reps say. Never using them again!!

  6. booking No(ltin#1551-4935-4801)Check in 25 Apr CHECK OUT 27 Ap
    to change
    check in 26 Apr Check out 28 Apr
    total 2 nights

  7. Watch for hidden fees. Fees never shown on checkout. First and last time. I WILL NEVER USE THEM AGAIN! Priceline and travelocity are a superior service..

  8. My husband & I have been on the phone all afternoon being shunted from person to person & company to company and are still unable to talk to anyone at Expedia–we don’t have the itinerary # and can get no further than that online. I WILL NEVER USE THEM AGAIN!

  9. We have had the unfortunate experience of having to deal with EXPEDIA even though we have never been a customer.On checking our credit card statement we saw a charge from EXPEDIA Vietnam for which we never made.We have sent emails to EXPEDIA AUSTRALIA,EXPEDIA VIETNAM,EXPEDIA USA and contacted their CUSTOMER SERVICE by phone to request information relating to the charge.We suspect that details of our card may have been used fraudulently to purchase travel and we had been asked by our bank to obtain information relating to the charge and then progress back with the bank for appropriate actions.So far not one member of EXPEDIA has attempted to assist in any way other than to tell us to ring at our expense Vietnam to establish the details.This is not only impractical as we don’t speak Vietnamese and the cost involved would possibly be more than the amount charged.We would have thought that the company would have been concerned about the apparent use of the card FRAUDULENTLY.The customer service centre was deep inside INDIA and the the quality of our call through what appeared to sound like two tin cans with wire attached has further dissuaded us from ever purchasing or dealing with this company and for a US company and a country that forever complains vigorously about poor standards we find it completely appalling.We are heading to our bank to report the misuse with all of our emails and will be requesting the money be refunded to us and referring the whole complaint to the relevant authorities in Australia.I only hope that no other person gets the treatment or LACK OF TREATMENT that we have received and I will be advising all and sundry never to do business with EXPEDIA.Even NON CUSTOMERS have rights and if you don’t complain loud enough then you will get trampled.

  10. This is the first experience I’ve had with Expedia. As I am typing you I am still waiting on a customer service rep. Been on hold this time for 48 minutes. I was ready to book flight with Cambry but she couldn’t get your system to except my Discover card so she was going to transfer me but we got disconnected. Therefore I had to start over again held for another 20 minutes and once your rep came on the line she said she needed to transfer me and that is where I am, which is now 53 minutes later! I WILL NOT book through you again!!!

  11. So far, my personal experience with Expedia has been great! I have had to make some changes to my itinerary and cancel some things on my trip and they have been great to deal with.
    Yes, wait times have not been the shortest, as they have had to call airlines directly, but in the end, everything was done and done correctly & in a timely manner. I wasn’t in a rush so waiting on the line while they checked things out was no big deal for me!

  12. My husband and I flew to America for 3 weeks holiday. Expedia messed up my return flight changing it 3x times without my permission and then told me if I don’t pay $650 then I cannot fly back to South Africa (home). I watched my husband fly back and I stood stranded at an airport in a foreign country with no money, no accommodation and no transport. Expedia hung up on my calls and even hung up on the American Airlines agent who tried to call on my behalf. I have now reported them to the BBB as well as a lot of US newspaper companies. I am a foreigner stranded in America not out of choice, but because Expedia chose the perfect opportunity to fraudently take money off unsuspecting foreigners. I will not pay their extra costs as my flights should NEVER have been changed to begin with!! I will fight them on this, even if I sleep at Salt Lake City Airport for the next week! Racist pigs stealing from foreigners!! All I wanted was to fly home with my husband. Now I sit alone, on foreign soil, with Expedia hanging the ticket over my head as long as I give them more US dollars.

  13. Absolutely absurd!! Rep. kept me on the line for 35 minutes….trying to book a hotel in Providence RI., The Hotel Providence on Mathewson St. She went through the procedure and then asked if I had been to COLOUMBIA < SOUTH CAROLINA before?????
    I asked why …and she replied because that is where your Hotel is!!! I explained that it was not…she quickly gave me a rate for the correct hotel(?) $179.and a "please wait" for 10 MINUTES!!! she came back on the line and told me that my reservation at the Marriot Providence was $249….explained again wrong hotel …she apologized and can on the line again..with the Rennissance.. $279…. I advised I wanted the HOTEL PROVIDENCE! they have no rooms was the reply…….please save me from idiots!! 35 minutes of cell time …35 minutes of my life for a ridiculous scenario!!

  14. I will never use Expedia again. I tried to change a ticket and could not so I spent over an hour on the phone trying to cancel it. I was told it by the Expedia rep that it was cancelled. When I went to use the credit I was told the ticket had not been cancelled. Then I spent another 1 hour and 53 minutes on the phone trying to cancel the ticket AGAIN and use the credit. Even though they have had my money for 3 months I had to pay them the airline cancellation fee instead of having it deducted from my credit. Then they took another $63 off for no known reason. NEVER AGAIN!

  15. Experience with Expedia:

    On Saturday October 5th,2013 I arrived to Hotel Tropicana in Puerto Vallarta Mexico and after identifying myself the front desk agent said that she did not have a reservation for me. After a while of this person being rude, looking in her computer and mistreating me; I pulled out my laptop and gave her the Expedia Itinerary number and showed the confirmation email on my laptop screen. She then told me that I have to print that page so they could let me check in. I asked her to take me somewhere in their hotel so I could print the confirmation and give it to her. The lady said that she didn’t have permission to let guests enter the offices so I had to go somewhere else to print the confirmation. I was told I couldn’t be in the hotel premises until I bring that printed sheet of paper. She said that I had to look for an internet cafe so I can print the page and come back later. The lady was extremely rude, I have never had such a bad experience in all the hotels I have ever stayed at; I couldn’t take it anymore, so I asked to speak with the manager; she said that no one was available to talk to me. After a while the shows up, I explained what was going on and the treatment I was getting from his front desk agent, then after being at that hotel for more than one hour the manager took me to the back office and allowed me to use one of their computers in the office and print the confirmation. I went back to the front desk and handed the confirmation to the rude agent; when I was checking in I asked for the wifi password for the internet in the room and they said that there was no internet in the rooms. I couldn’t stay in a hotel that has no internet access in the rooms. I am on a business trip and it is a necessity that I am able to get internet access from my room.

    I informed the rude agent at the front desk that I needed to have internet access and she didn’t really care at all, I said that on the website it states that the hotel has free wifi and again she didn’t show any signs of concerns to my problem. I decided to call Expedia’s customer service for help. I called from my US cell phone, paying $2 per minute and was able to speak to an agent. He identified himself as “Ricardo” I explained to him everything that was going on, the treatment I was receiving from the hotel staff, that there was no internet access in the rooms, that the hotel did not in any way resemblance the pictures on the Expedia website and that after being on a trip for more than 24 hours I needed to find another place to stay. Ricardo from Expedia said he needed to get the “approval” from the hotel and asked me if he could put me on hold while he called the hotel on the other line. I was on hold for 15 minutes, again at a $2 per minute call from a US cell phone calling from Mexico. Ricardo called the hotel and spoke with the manager who said they were not going to do anything. Ricardo then told me that the hotel was going to charge the one night “no show” penalty. I explained that it was not a “No show” that I was there and the hotel not only didn’t meet my expectations but they were extremely rude. Ricardo said he was not going to help me and that the penalty was going to be charged. I asked Ricardo to put a note on the itinerary and that I was going to deal with this on Monday (today).

    I needed to find another place to stay in a city that I don’t know and had to take a taxi cab and check about 10 different hotels trying to find an available room. I was finally able to find a decent hotel and was settled by 9 pm at night, instead 3 pm as planned.

    I feel this horrifying experience has brought Expedia’s customer service down. I am a regular client and had made several reservations using your services. I couldn’t believe that the company I trusted was not helping me in any ways; that you didn’t care at all, that I was putting in risk my own security by having to take a taxi and wonder around a foreign city without knowing where to go. The Expedia customer service agent didn’t offer to help me find another place. As a customer I do not feel that you were acting on my best interest. That on the other hand you were taking sides with your provider (the hotel) and not your loyal customer.

  16. Wow! Not a happy comment on this page. I will add another. I booked a BnB through Expedia for three nights in Glasgow. I tried cancelling the reservation, because my flight was delayed by two days from NYC to Scotland. The Expedia customer service representative refused to cancel it. Instead, the BnB and Expedia customer service representative made me pay the full $240 for a reservation that I tried to cancel WITHIN ONE HOUR of making the reservation. That’s right. I tried to cancel within one hour of making the reservation. These dishonorable fools will steal from you, and tell you to have a great day.

  17. Worst customer service I have ever encountered in any service in any capacity in my life. Flight was cancelled, but even with Flight Protection we were not refunded price of our hotel say. We have faithfully used Expedia for over 13 years, booking about 20 trips. We will never use them again.

    We were promised a refund on two separate occasions by two different service reps. I even saved a voicemail telling us simply to call back for a refund. After four more phone calls with at least 30 minutes of time being on hold per call we were told by a manager that a $200 dollar voucher would be issued to us. Nothing ever arrived.

  18. I compiled my complaint to Expedia 14 days ago. The room I paid for was not available (and not provided). I received one immediate canned response from Expedia.

    In the ensuing 14 days I have been on the phone to Expedia more than 3hrs 50mins. Expedia has never tried to contact me.

    “We have tried to contact hotel but they haven’t returned our calls… if the hotel refuses to return our calls then we (Expedia) refuse to issue a refund…”

    This despite having to book duplicate accommodation (through Expedia) to cover the unavailable room!


    • Lets see this is the 4th call to Expedia for refund for rental car that was not there in big bad Detroit when I got there….Had to spend an additional $583.08 for a 4 day rental car, which I already paid for…I am on a fixed income, and that was rent money….But what else was I suppose to do?…..stranded in Detroit, Michigan in a major snow storm…Expedia wouldn’t answer the phone….Now trying to contact them for refund…..Yep Philippians with a person with bad English…who kept making all kinds of excuses…then hung up on me….2nd call, I asked for supervisor after another 45 minute wait….Yep….hung up on with broken English again….3rd call another 50 minutes…4th call …still on hold…I am mad as hell….how can a corporation get away with selling you a service then it is not available….And I guess it is my problem…for ever dealing with this company…..Expedia is a hard company to get anything corrected, and you get stuck with the bill…..Non Refundable……This is a huge scam………!!!!!

  19. iam a student of iittm gwalior,and iwant to join your company as for mentorship progrmme,so please tell me about your mentorship programme.

  20. They make false and misleading statements when you make a reservation. It is easy to make reservation directly with the flights or use bing. Absolutely horrible customer service when I asked for full refund after cancelling a flight within 24 hours.

    • See complaint numbers 133 and 134 then maybe find some time to do something about it? This looks like fraudulent behavior.

  21. it took me two hours to book this plane ticket for my employee, after being put on hold then hung up on. Had to call back to finish booking. I should have realized the red flag and went through someone else then. but I didn’t. Finally got someone to finish the payment and booking only to find out that they put the employee’s birthday on the ticket with the person who paid for the ticket as the passenger. Now I’m calling back to have them fix it, and been put on a hold and disconnected from call already once. Calling again. I hope they get this fixed. it was a $729 mistake on their part and then I am going back to Travelocity. They are much nicer, patient, and do their job right the first time. I don’t have 2 hours to spend on the phone every time I book a ticket. We are a large company and do at least half dozen tickets a week. Expedia is a joke.

    • I was in this situation too. Expedia is a joke…. Their agent keep putting me on hold and then keep me waiting 30 mins then disconnected from call twice. I can’t stand with this service.

  22. very bad service , there is no one answer from when I called them to confirm the Itinerary over an hour waiting. I dont want to use this company again , never, ever……..

  23. I will never book a trip with Expedia again! I’m traveling with a group of 6 students to Italy in April. One of our flights was cancelled and I am currently 7.5 hours into the process of rebooking. Not happy. Long hold times, frequent disconnections, and rarely do they call you back once disconnected.

  24. booked a skip the line
    : THE CATACOMBS OF PARIS TOUR on the 26th nov,2013 for the 18th june,2014. we were contacted via email by the tour organiser not expedia on the 8th march 2014, 3 and a half months after accepting our booking and money to say we don’t do the tour on the 18th june. being summer we are unable to get a booking on this date with another company. so disappointed, spoke 2 an indian based customer assistance service, 3 different people, 2 hours. response, we r very sorry, we r vey sorry. u get refund. that’s all very well but now we don’t get to see the catacombs unless perhaps we waste half a day lining up for 3 or 4 hours. starting to panick as we have booked another several tours through expedia. trusted the large company.

  25. i booked a flight with expedia to fly with sprint airlines. later i find sprint charges $45.00 per carry on. will never fly with sprint again.talked to expedia and thay would not help’

  26. Horrible experience dealing with Expedia. I was charged for ‘fully refundable’ hotel room when I booked the ‘pay at the hotel’ option on Expedia – all information taken directly from the Expedia site when I booked the reservation. When I saw the charge on my credit card a few days later, I canceled the reservation right away and received a message from Expedia stating that I would receive a full refund. Several weeks later, I still have not received reimbursement which is why I called Expedia today. I do not want to deal with getting a reimbursement from Italy which is why I opted to book through an American site – Expedia. What a mistake. The foreign Expedia reps were quite nice and tried to help but could not – but when I eventually got transferred to a US rep – after about an hour holding on the phone – the rep was incredibly rude and actually told me that I have to take responsibility for this reservation (what does that mean exactly???) and not Expedia so if money it lost, the problem is my own, not theirs. What?? I am confused and quite shocked at how rude and unhelpful the rep was – she was actually yelling at me and telling me that I need to call the hotel in Italy and deal with them and leave Expedia out of it. She told me that my thinking that Expedia had any responsibility for this reservation at all was ‘just my opinion’. What??? I will never use Expedia again for any reason at all. What a joke.

  27. For those of you who feel like there’s no way to get refunded money that was put on your credit card fraudulently, listen to this:

    First, Google the “Fair Credit Billing Act” and follow the instructions carefully.

    Be sure to write a letter, certify its delivery, send an email to the expedia email address, and document everything.

    Send copies of everything to your credit card address, as they will instruct you to do so. They will have you fill out a form explaining the details of the unfair charges on your account.

    THEN, your credit card company will take up the fight FOR YOU! …. It is working for me.
    I honestly do not know how Expedia continues to do business at all, because their stingy, cutthroat business practices is disgraceful and horrific.

  28. Hi Im CARMEN how are you today My comunication is that I need you postme prize for last deal cruise cheapest im going travel with 2 more people all toguether is 3 deals for October or Nov the cheapest one hope receive your answer, have a nice day listen did you has spanish speaking people there it will be better for me remember for OCTOBER OR NOVEMBER

  29. This is Absolutely the last time I will ever use Expedia. Where to begin, I made reservations on 3.3.14. Left for a different trip, came back today. I opened an e-mail from Expedia that stated I needed to contact the airlines to get seat assignments. When I talked to American Airlines they said yes, I have a reservation, but not a seat, unless I spent $224 MORE for seat assignments. After 45 min on the phone, I spent the additional $224 so my wife and I could sit together. Think about it, it’s like buying a car with no tires or steering wheel. A reservation should mean an assigned seat. So I tried calling the customer service department. I was on hold for 32 min. I called back, went with the “call back”, so I didn’t have to be on hold. After the call back, the agent could not assist me at all with my issue, so I asked to talk to her supervisor. She said sure, and I was on hold for 22 min, but nobody picked up. I called back,it was the exact same thing but I was only on hold 17 min., but the result was the same, no one picked up. I tried it one more time, on hold 14 min and actually got to talk to a supervisor. As it turns out, Jeff the supervisor explained it as being the all airlines fault.
    I would suggest if you purchase your reservations from Expedia, you should not expect a seat, just because you pay for a reservation. In this case they did take my $1600. From the customer service end, it certainly seems to me that the airlines is always at fault, WHY THEN PURCHASE YOU FLIGHT RESERVATIONS THROUGH EXPEDIA IF EVERYTHING IS UP TO THE AIRLINES. This consumer won’t waste his time and money with Expedia again. These are my thoughts. William Seufert

  30. I find it very interesting that my negative feedback has not been posted on here. I guess if you get rid of the worst of the negative feedback you make the company look better. Where I will come into play for Expedia is that myself, family, friends and my business associates have all committed to BOYCOTT EXPEDIA and their rude customer service. If you are in doubt of what I say is true, read the other 26 comments above. WS

  31. I had booked the flight tickets from Delhi to Edmonton (Canada), but because of some reasons, I had to cancel the tickets, on 21st March and rebook the same on some other flight for some other dates. While cancelling by calling Expedia customer care, it was told that, the refund process will take 15 days including refund to my account.

    However, even after more than 20 days, the refund has not been processed and some Sunil Rawat has sent a mail saying that, I again need to speak to customer care and the refund process will 8-12 weeks. When I spoke to customer care, she told me to speak to airlines for the refund.
    Even, they have not shared any cancellation invoice, mentioning the amount to be deducted and other details. They promised me several times but still no action is taken at their end.

    This is nothing but the unfair trade practice followed by Expedia and they are cheating the customers and is 420 company.
    I want to file a case in the consumer court against them, please suggest a suitable lawyer in Mumbai.


  33. we are a hotel from turkey.We want to join expedia.But your website don’tworking.Could you contact us and send your hotel contract?

  34. Hi I am Gurinder singh from India. I want knows that I applied Morocco tourist visa.Embassy required Hotel booking and paid voucher. If I booked hotel can you send me Hotel Booking and Paid voucher.
    TOURIST visa
    • One Visa application Form
    • Two passport size recent photographs
    • Hotel Booking with paid voucher
    • Electronic Tickets

  35. Expedia is the worst service I have ever experienced. No one wants to take ownership for their department. I have been bounced around from one idiot to another. I highly recommend just callin the hotel directly. NEVER USE EVERRR

  36. Disgusted with EXPEDIA to say the least! 5 different changes to our outbound flight, followed by our return flight being changed only EXPEDIA did not inform us until 20 minutes after the changed flight had departed!! Who the hell us running this company!! As a result We were left for 12hrs until we could get a flight which we had to push for the airline to change us on to as they had no more until the following day! After all the hassle at the airport our luggage was then sent to New York instead of the UK as well as all this stress we had to spend another day in Las Vegas which is certainly not cheap!! More than £200 dollars which we certainly had not budgeted for!! Over all I am disgusted with this company and certainly will not be using them again!!!

  37. The most appalling customer service I have experienced, 40 minutes on hold and counting! Clearly Expedia does not want to provide genuine customer service. I will never use your site again.

  38. I had very bad experience with Expedia twice. I went on vacation to Ooty, India and Coorg, India on May 1st and 3rd. On May1st, I booked one hotel over the phone and could not get the same hotel as they fully sold out the rooms in Ooty, India. I stood outside to call customer care for more than 2 hours. It was raining and so bad day and was put on hold for hours. Very bad thing is India’s expedia team booked a hotel for me without confirming the availability of both hotels. it happened to me twice….so frustrated.

    2nd time, i cautioned the same as i had 1st bad exp, they booked very confidently. They booked the hotel and charged my card then called the hotel upon my request. They realized that hotel “HillView” is not accepting anymore bookings. I called Hotel Hill View directly, they said we are not accepting any booking from Expedia as they did not pay any prior booking payment from last 1 month. It shocked me…..verybad…I never seen this kind of experience when I was in USA. I never called USA expedia customer care anytime as always it was smooth transaction in USA.

    Finally, Expedia India Customer care team asked me to contact “logica” team, they put me on hold for more than a hour 2nd time as well. They tried to book a hotel for hours. It was more than 3 hours, i was waiting outside, time was 10.30 PM. I was totally disappointed.

  39. Am about to contact Expedia customer support centre regarding a refund for the return half of flights from Johannesburg via Perth to Melbourne as we have been delayed due to the hospitalisation of my husband. Is it worth making the effort?

  40. The customer service is a joke. We have been faithful customers of Expedia for many years; however, after this recent experience we have difficulty in believing in their values. Had an issue with accepting Discover for online payment. Used the call me back option and called back as promised; however, they could not figure it out and kept me on hold for 40 minutes. I ended up hanging up and attempting to rebook the flight without success the next day (noticing a price drop) and had the same issue. Called customer service. Placed on hold for 30 minutes and then was disconnected. Attempted to use call back option and wait time had grown to 1 hr and 12 minutes! They called back 2 hours and 5 minutes later and when I told them how upset I was at how long it took them to call me back (it was now 1am) they hung up on me. It sounded as if the call center was outsourced to a location outside the US…tsk tsk Expedia!

  41. Awful company will never use them again for anything. Site didn’t update the prices when I changed the date and so I ended up booking the hotel I wanted but 6 weeks before I wanted to go!! Spent 40mins on phone to be told it was being escalated to try and get my refund. .. 3 days later still heard nothing and getting near the knuckle now. £71 out of pocket, so far!!! Rubbish company DO NOT USE!!!!!

  42. I have sent 3 emails regarding accommodation ref 752419825276 re accommodation .I would like a real to my email ASAP as we going to Travelling around Europe and arrive in Paris next week.



  43. I have sent 3 emails regarding accommodation ref 752419825276 re accommodation .I would like a real to my email ASAP as we going to Travelling around Europe and arrive in Paris next week.



  44. I tried to get in touch with one of the actual agents for expedia and it was impossible. No number would connect me to an agent, and all I wanted is to speak with someone. Maybe I’m just dumb, but finding a number to connect to an agent should not be this difficult.

  45. I got charged by Expedia for a booking, yet when I went to loo it up on my account it said there were no itineraries available. Hmmmm….a little shady for a business to charge for nothing, oh wait I did book through them they just never gave me the confirmation email! Trying to get a hold of Customer Service about the charges and lack of information I should’ve had is like tryinf to pull teeth. I don’t suggest even looking them up.

  46. SHAME ON YOU! I booked a non refundable hotel in Montreal, BUT when I said ok to the price, no where did it mention UNTIL AFTER you got my credit card about the $20 a day parking. You advertised $91 per night so that with taxes is what I expected to pay. I do not appreciate being tricked like this, you should be upfront. I called and they said they could do nothing about it. What a bunch of liars. I have two more weeks of hotels to book but with “no customer in mind” service….

  47. Have been on hold forever with customer service as expedia never sent me the booking information via email. Representative answered and put me back in the queqe – I am still holding.

  48. Expedia should be ashamed and embarrassed by their lack of customer service. Their executives, as with the other companies they operate, want Expedia to run on auto pilot so they can go play golf and watch the stock ticker. No excuse for not having a customer service phone number on their support page or for their exceedingly long hold times, disconnected calls, and raising prices right in the middle of booking your reservation, then blaming it on the airlines. I was able to confirm that the price of the flight really had not changed.


  50. Book a cruise via expedia for the last time, just wanted to change the room location. They claim it couldn’t be change, this is five days prior to boarding. Poor customer service, thanks for nothing.

  51. I have been going through an absolute nightmare since May 25, 2014. I made a huge mistake that I am trying to correct. 1st mistake was booking through Expedia. This is a long story, and it keeps going in a circle. I have been double billed. Viaa tell me to contact the Flamingo, Flamingo tell me to contact Expedia. (they have subcontracted to book a room) Expedia doesn’t appear to have a live person working, and they keep giving me options, and then disconnect. I am a senior that has been double charged for a room. I can not afford to take a hit of 832.62. I NEED EXPEDIA TO GIVE ME A NAME AND PHONE NUMBER OF A LIVE PERSON NOW. THIS HAS BEING ONGOING FOR WAY TOO LONG AND ABSOLUTELY RUINED MY TRIP.

  52. I forgot to name the other party in this fiasco and that is VISA. Visa tell me to contact Expedia as well. I am going to cancel my Visa after being a customer for many years. I have spent over 14 hours on this problem to date.

  53. I assumed Expedia was a safe way to book a vacation package, but I was very wrong. An issue arose with our reservation (a miscommunication between Expedia & the hotel resulting in the wrong room type – a 2 bedroom villa instead of the 3 bedroom we booked), and I have never been so disappointed in the customer service I received in my life. I spent $270 on travel protection for our group which infuriates me because Expedia could not even solve an issue that should not have required use of the protection. I spent hours and hours on the phone. Each time I called I sat on hold for extended periods of time before finally reaching an agent. I was disconnected (what honestly appeared to be hung up on) on 3 separate occasions. A case was opened for my issue. I was told an agent would work with the hotel to resolve the situation and call me within a few days. I slowly learned an open “case” means nothing at Expedia and no one will do anything to resolve the problem at hand. I called back after I had not heard anything and had to start from scratch explaining my issue all over again. Luckily this time I was passed along to the “lodging specialist” department (what sounded like a second tier call center at least in the US). I was hopeful the service would be better and they would finally resolve the issue at hand. Unfortunately, the same cycle repeated itself – opened a new case, was told someone would work to resolve, when I called back to check the progress (because at least I had an honest agent tell me that no one would call me back and I would have to follow up myself) it was clear nothing had been done on my “case” and I had to explain the situation all over again to a new agent. I escalated the issue to a supervisor. Again I had false hope she would finally help as she said she would have her agent call the hotel and resolve immediately and even gave me her name and contact information to follow up. When I called to follow up I was told she was unavailable. She never responded again. I finally gave up on Expedia and worked directly with Marriott who is luckily a reputable company with decent customer service. Based on my experience already, I doubt anyone will read this message, but I truly hope someone does.

  54. I would like to compliment Ms Megha Mongia for going out of her way to help me when I called the hotline from Singapore. She was patient, thorough and conscientious. From someone who works in the same line of work, I understand how unrewarding it must be sometimes to deal with nasty personalities over the phone. I hope she receives this compliment and hope she gets a raise. Great job Ms Megha! 🙂

  55. My comment is to advise you of our latest trip to Minneapolis with car rental booked through your service. The airlane tickets and reservation was fine, however the car rental was not. We were scheduled for a med size car at the Minneapolis airport. The car we did receive was a Ford Fiesta which,I believe is a small car. My husband is 6feet three inches and literally could not drive this car.We were offered a larger car, but at an increase in price We were very happy with everything but the car and thought you ought to be informed of such. Thanks for your careful consideration Dr. John P, and Kris Henn

  56. made reservation and told fellow I wanted a suite, not a studio and he booked me into a studio anyway, have been on phone for an hour this am and hung up on three times, transferred to a number that says to log into website and says goodby. no one will help so will tell you goodby as I will never use you again


  58. I just wanted to say thank you for the support I got from one of your Phone representatives(Attendents). His name is Magmus Pelera and He was like an angel from Heaven sent today. I was almost in tears from my situiation and He was so patient and helpful with his concern for my issue. He sounds like a great employee to have and a great asset to Expedia. It really helps to have someone in your employees to be compassionate and worked with me and my problem. He is an awesome employee and I hope he gets a lot of Prasie and recognition for his wonderful work. Thanks again. Lillie Stidham

  59. I have had the most horrendous experience with Expedia that you can imagine. over 3 hours on the phone with abrupt and smarting agents and supervisors. Also system experiences that I am writing a letter with details. This is still not resolved

  60. you can spend 4 hours on the phone and still not have a simple request of a booking cancel.
    i had book a flight for myself, my wife and 18 month old daughter to sit on my lap. i asked to cancel my seat but still keep my wife and daughter on the booking. was should have taken 5 minutes took 3 hours and it wasn’t even cancelled!. the 6 reps who to 3 of them i was transferred to without being asked to transfer told me it cant be done because my daughter was book under my name and she cant cant be transferred to my wifes name. this was all done after 3 of them called jetblue.

    i called jetblue myself after the last rep told me that they could transfer my daughters name. the rep on jetblue said it should be an issue but when she tried she couldn’t because of expedia! she needed her managers supervisor nearly 20 minutes with expedia reps to do the deed. like an idiot, i called expedia again to cancelled. i was transferred to a supervisor for this simple request only to have our phone shut off while the rep was telling me that i would be refunded. he called back only to have the phone shut off once i answered. when i called back i was again told i was going to be transferred i begged and asked to just cancel right there and then and not to be transferred, even if the phone gets shut off again bec i that time i called i was not allowed to use the phone based on my religious beliefs, he insisted. i agreed only if he supervisor would answer right away . 6 mins passed and still waiting.

    i had enough and couldn’t take it. i shut the phone bec it was already the jewish shabbath. i had spent 4 hours and broke my religious law and still didnt get my ticket cancelled. i will now be paying for a ticket i cant even use.

    dont use expedia if you will need customer assistance help. they are awful.

  61. Horrible Customer Care Service. I book room via and they give a number of Customer Care Servcice with all foreigner agent. And noone can help or do anything to support customer instead of speaking and action impolite. I will never ever choose this channel again.

  62. Stupid agents messed my entire booking spoiled our vacation
    Never ever will recommend them to anyone.
    Cancelled my paid booking without my concent or knowledge.

  63. I have been using Expedia for 20 years and I will NEVER use them again! I was on the phone for over 2 hours trying to get them to fix my reservation…hung up on 3 times…then when I finally got someone to fix it they messed it up again! I had to call back again to ask for the room I wanted and they said it would be more money…really??? Your mistake…I have been on the phone for HOURS…no compensation…no customer service! There are way too many companies out there that are accommodating and helpful…I would have canceled but I don’t trust Expedia to refund my money! Never again will me or my family use Expedia!

  64. I have wasted over 5 hours on the phone on four different occasions speaking with multiple employees and supervisors and keep coming to a dead end! They are supposed to process my refund for the flight change fee incurred by American Airlines because I originally purchased the vacation waiver insurance that said they would do so if I had to cancel my reservation and rebook.

    I have now rebooked a new flight and am trying to get my $200 back. The last four people I have spoken to made it seem like the easiest process giving me a different response every time. I have now tried e-mailing, calling and faxing and now the fax number won’t go through. It takes 30 minutes minimum every time for them to find my flight itinerary that was almost a year ago.

    This is the most absurd process I have ever had to go through and the customer service has been so incredibly awful. Sadly most of the people I have spoken to try to be so nice and helpful but are so far from helpful I want to scream. My patience has been tested to the max and I can guarantee you if I ever have to use Expedia again, it will be because it was my absolute last resort… right behind walking to my next destination!

  65. Expedia is the worst site I have ever come across! Recommend NEVER to buy anything from EXPEDIA, especially an air ticket! I can’t find anywhere on this stupid site for a mailing address, so that i can request for a refund! An this is after 4 attempt phone calls that I had to hold on for 30-40mins only to get cut off!

  66. I want to change my flight,from morning till now 9.40pm, no one answer the phone and keep on hold and wait for long time, what the hell of 24hours customer care.

  67. I would not advise anyone to use this company. I have had both my flight and my daughters cancelled whilst away so had to spend the time trying to get home with no help from Expedia and them telling me what I had to accept which was not reasonable. They leave you on hold, say will ring back and do not and are totally unhelpful telling you its not their fault. Happy to take your money but not to refund


  68. Even though I booked my trip nearly two months in advance and paid full price, the hotel was overbooked and without even telling me they put me in and old dilapidated condo with no air conditioning. Since I was in town for my daughters soccer tournament upon arrival I had to leave and returned to the resort at 10 pm. The condo had furnishings from the early 80’s, smelled musky had no air conditioning with four box fans raging inside that sounded like an airplane hangar. The temperature at midnight inside was 84 degrees. I went to the front desk and they had no options for me and had no other rooms to offer, when I asked for a refund they told me I had to contact Expedia and that they were unable to locate any other rooms in town. This situation could not have been worse for me since I was planning on having my son stay with me, because of the condition of the room he would not and I can’t say I blame him. All I wanted was what I had booked a king size bed with AC in the resort. They told me that the hotel had overbooked and not left any rooms for online bookings such as Expedia. I will not use this service again as it ruined my week end with my children which is priceless to me. I will book directly through the hotel or resort so I am not treated as a second class citizen.

    I have been placed on hold for hours, they say that they will call me back and never do. This is a shell game and I highly suggest that no one uses this service.

    It is now personal and I will make it my mission to tell all of my colleagues and everyone else I know to never use this service ever.

  69. Absolute nightmare have spent hours on the phone and still have not resolved our issue,we are at this moment on holiday but before we left were promised an email within 48 hours as our flights have changed for the return journey,having checked online with the flight Id it still appears that the flights have not been changed,I have emailed expedia 6 times from holiday and still have no response from them,we have another 7 days not knowing if our return flights are the correct ones or not even reply to an email is disgusting to say the least and then leave you in the dark about your journey home when you are on holiday and having to stress about it every day when you are supposed to be enjoying your holiday.

  70. One of my cousins helped book a trip for my parents and two other couples for a church event in KC. When a medical emergency occurred, my parents couldn’t make it. So we had to cancel it. The supervisor at the time said we could cancel and book a new trip, but would have to pay a price difference. After a few months, my parents decided on where they wanted to go, and we called to book those flights. The reps said that we had to pay a $200 fee when the supervisor said we didn’t have to. So we were transferred to a new supervisor who said we had to pay the fee. Once we got into talking, he said we had a $300 credit that we could use. So we agreed, and he said the total was $220.

    How is that possible? If we have a credit of $300 wouldn’t the $200 fee be negated?

    We kept asking where the credit money was going and why the total was $220, but he didn’t seem to understand. He just kept saying that we had the credit but would have to pay that $220 out of our own pocket. We decided we didn’t want to go through the hassle. But my parents said, they wanted to go and would pay that $220.

    The next day I called to book those flights again. I called and was transferred because the rep who answered said he couldn’t book any flights for me. I was put on hold for 30 minutes. As soon as the other rep answered the phone, she hung up on me. I had to call again, give my information, and was hung up on, AGAIN. I called a third time and was doing my best to be nice. The third time the rep said he could book my flights for me but needed someone’s help and put me on hold for another 45 minutes. After he came on and said for me to hold on for a bit longer, he hung up on me! In the end nothing was resolved, so we booked our flights with someone else.

    This is horrible customer service, and I know customer service. I work as a customer service rep.

  71. I have never used a so called business with such poor customer service, yes, they sound professional on the phone but will place you on hold for eternity! I spent over 3 hours on the phone trying to reschedule a flight with a cancelled flights credit. I was hung up on and spent hours just waiting for the supervisor. My card was charged twice and I had to call back 3 times! After reading all these reviews I will never use Expedia again.

  72. Dear Business Partner,
    Greetings from Europcar Qatar!

    We would like to have the email contact of EXPEDIA EUROPE
    kindly let us know if you can help in this regards,

    Thanking you,

    Mohan Khadka
    Accounts Dept.
    Europcar Qatar


  74. So upset called to setup a trip to Hawaii to see a family member that is ill and she may not be around much longer said I wanted sept 17-22 or 23. So I was looking at my itinerary we get there at 6pm on the 17th and leave on the 21st at noon. well this is not what I asked for. I called in and got the old its not our fault and extremely rude people!! next call I ask for a supervisor and she said hold and slabs the phone down. How is this my fault when I said what I needed??? If I had done it myself online then it would be my fault. Why are they so rude??? I am extremely upset that I cant spend as much time with her as I would like. O I guess I could change it for 400.00 more dollars. Customer service nope not at all.. I am going to send this to abc news on how you all treat your customers. How many times did I need to repeat what I needed??? Well I feel that something should be done! thank you for cutting my time short with my loved one!!!!!

  75. I booked a week end at Myrtlewood Villas in Myrtle Beach. Turned out to be a bad deal. The key to the unit also worked to open the unit next door. And once my door was unlocked it would not lock. The deadbolt also would not work. I went back to check in and the young woman was not helpful. She said they could get the lock to work. I didn’t point out that this would not address the issue of one key fitting locks for 2 units. Of course she said there would be no refund. I wanted to let you know. I got the contact information for the manager and will probably give him a call as well.
    So I lost money, had a bad experience and now think less of your “deals”. And yes, i tried to call you, left a message but no one ever called me back. J Cook, Columbia, SC

  76. The customer service at Expedia is unbelievable. They are rude when I called for questions regarding my package. Mia and Louie put me on hold for hours and I could hear the background that they were talking and laughing. That is incredible. Finally, Louie just hung up on me.

  77. The customer service at Expedia is unbelievable. They are rude when I called for questions regarding my package. Mia and Louie put me on hold for hours and I could hear the background that they were talking and laughing. That is incredible. Finally, Louie just hung up on me.

  78. I’ve called Expedia to book a trip to Cancun because the website kept freezing up on me. When I first called it they kept me on hold for 35 minutes. Then the line went dead, after calling a second time I was on hold for 40 minutes. When I finally got through the agent advised me that my trip was now $200 more! I gave her my cc & she advised me that my credit card had declined. I gave the representative a second card, she said the second card declined also. I called my credit card co while I had expedia on the other line. The credit card co co confirmed the transaction but Expedia wouldn’t give me s confirmation number. The next day I found out that they charged both credit cards. THEY ARE thieves! I’m him hold now for over an 1 hour to try to get a refund! I CAN’T GET PASSED THE AUTOMATED SYSTEM to talk to a live person! They just picked up the call & hung up on me! OMG!!

  79. I called again & selected the option to make a new reservation & they answered the call in one (1) minute! Funny how these call get answered so quicky while others remain on hold for over 1 HOUR!! Class action lawsuit anyone??? We need to teach these crooks a lesson!! I NEED MY MONEY BACK!

  80. I booked a “standard room” at the Gaylord Opryland Hotel through Expedia. However, on arrival was told that Expedia had booked a parlor room with a SOFA bed. Really? What kind of hotel has a standard SOFA bed for 225$/night? I will NEVER use them again!!

  81. I booked a “standard room” at the Gaylord Opryland Hotel through Expedia. However, on arrival was told that Expedia had booked a parlor room with a SOFA bed. Really? What kind of hotel has a standard SOFA bed for 225$/night? I will NEVER use them again!!

  82. Hello,
    I booked hotel at Vacation Lodge in Pigeon Forge Tenn. After booking
    from October 16 to checkout on the 19th 2014 the I was booked on the wrong days and charged. I called customer service that was very helpful in correcting the dates but states the Hotel was booked up now and they would check on another hotel for me. Also gave me $200.00 credit for another Hotel. Well they booked me at another Hotel for my October dates
    that was 30 miles away from Pigeon Forge. Check in went good until I got to the room. the room was full of Stink bugs on the window, Bed, Bath room so forth I caught 8 housekeeping caught 13 rooms were book no other rooms available. Bugs also got in suit case. No refund said I would have to get that from cause thats who I paid. Can you give my money back for my next trip?

  83. I got screwed by Expedia. I had a credit of $171.00 and when I went to book my flight to use the credit, Expedia inflated the price of my ticket by over 40%. You just lost a customer.

  84. my son was going to dallas to see a doctor. he used expedia to book a room. when he arrived he was instructed to park in the garage. however his truck being a lifted truck would not fit in the garage due to the clearance. he asked where else he could park and was told take a chance find a spot out on the street if you want but we cant help you. he let them know then that he couldnt stay there if he couldnt park on the premises. so asked them to void his reservation due to the restrictions in parking. now there was no harm or fowl it was just a mishap. he had to go elsewhere to find a place to stay but not upset about that. Now expedia bills him for $171. Credit back his money. This is ridiculous. If he was told about the restrictions in parking it would be one thing. Do the right thing Expedia

  85. I’ve always been happy with Expedia customer service and this time was no different. I realized I made a mistake in booking my flight, called Expedia and got the answers I needed. Shawn, the Expedia agent, was helpful start to finish. I was upset at the long lay over with the reservation I made. She told me exactly what she was going to do so I wasn’t on hold without knowing what was going on. She took care of checking into every detail and although I was unable to change the flight to a shorter lay-over as I had hoped, I know that everything that could be done, was done. I owe Shawn a great deal of thanks for the attention she gave me. I will continue to use Expedia for all my future bookings.

  86. We had a terrible experience at the Leonardo hotel in tiberias , your advertise it’s wrong. It’s not a clean hotel , the room smell with cigarette smoke and the food it’s really bad. There is not enough parking and if you are late you have to find a place on street. The rooms are dirty and the bed it’s horrible and can’t sleep , there is not enough towels or toilet paper

  87. They obviously never learn. Stuck at an Airport in Egypt without a pre-paid taxi transfer and told to find our own way. So why no email address and how are they still in business?

  88. Really, Really Hard to be Upbeat about This Terrible, Terrible Company. No feedback as You Stranded My Wife & Son in Miami last Night, leaving Them to Sleep in the Terminal. I Am So Sorry that So Many have Suffered Because of Your Inept, Dishonest Service. Expedia, Your Glory Days Are Over…..
    DC in SJC

  89. I cancelled my reservation. either put the money back that you illegally stole out of my account or suffer the consequences as a result of a class action lawsuit. it is my money and Goddamn it I want it back into the account that you illegally took it from.
    if,you think that I am fooling then wait too lone to put my money back into my account and watch what happens as a result.

    Paul Eugene Burmeister

  90. We have used Expedia for years with little to no issues until tonight. Unfortunately tonight was not one of those nights. Started off ruff but ended well. We went to the Expedia website as usual and put in the information for the date and location we wished to book a hotel. The wife had a coupon which we entered and I can only assume that this made some change to the booking date because when we finalized this screen, paid, and got the confirmation screen the dates had changed. We instantly called Expedia customer service. Well, customer service is only as good as the customer service representative on the other end of the line. The customer service representative individual we connected with swore he was located in America even though his Spanish accent was so thick my wife almost instantly asked for another customer service representative. The second individual gets on the phone and my wife once again explains the issue with the dates for the hotel room. In broken English he says “There is nothing I can do you would have to contact the hotel, no refund”. My wife asks for a supervisor “There is nothing I can do you would have to contact the hotel, no refund”. So I get on the phone with the supervisor and persistently ask about ten times over the next five minutes to speak with a customer service representative in America. I’m told on more than one occasion I am in America or I am an American. So I then ask, are you in the USA? Cricket, Cricket, Cricket! I ask again are you saying you are in the United States of America and that you are a United States of America citizen. He finally responds with “I didn’t say that”. I then ask what is the name of the country you and the call center you are currently physically working out of in? He responds “San Salvador”. I respond “Once again, I would like to speak with an American customer service representative that is physically inside of the United States of America”. Wow, what a difference the quality of service representatives are. Spoke with a guy named Langston. I’m sure Langston is probably at the high end of the scale of Expedia’s representatives. It took some work on his part and about fifteen minutes but he got us taken care of. Had we not demanded to be transferred to an American representative we would have been out a few hundred dollars.

    The moral of the story is demand an American and keep call center jobs in American.

  91. My last booking 75XNAB was terrible.
    Frontier is worst airline that I ever flew ( and we fly a lot).
    For seating they charge you money and they don’t even serve sodas without charge. The Hotel Deauville in Miami is also terrible. They charge $20 a day for the pool which is not even heated and $30 a day for parking ( if available) and $55 for valet parking. We had to call 2-3 times a day for them to clean the room. If no compensation , I will never use Expedia

  92. I have not realized how bad this company is until I missed my connecting flight and tried to call expedia for support.
    First of all: there is no customer support phone number.
    Second: They sell a scam insurance option called travel protection plan by Aon Affinity company. Of course, do not expect any reimbursement for travel interruption, this is a scam.
    I will never use expedia again for travel.

  93. Best Regards day January 24, 2015 made a reservation (vacation package) including auto san juan to santo domingo and everything has been a disaster. I understand that the company is best expedia and especially world. It was crazy to do rervaciones with you until this hard time I’ve spent with this trip. I request you to please give me back the rent of the car as the car rental company wanted me not validate my America Express card which made my reservation from the beginning of it. I saw the obligation to cancel it and rent a car with Avis rental company at a higher cost. Desire to help me with this unfortunate subject as soon as possible. This is my reservation number:


    Dennise Valderrama Cintron

    Best Regards day January 24, 2015 made a reservation (vacation package) including auto san juan to santo domingo and everything has been a disaster. I understand that the company is best expedia and especially world. It was crazy to do rervaciones with you until this hard time I’ve spent with this trip. I request you to please give me back the rent of the car as the car rental company wanted me not validate my America Express card which made my reservation from the beginning of it. I saw the obligation to cancel it and rent a car with Avis rental company at a higher cost. Desire to help me with this unfortunate subject as soon as possible. This is my reservation number:


    Dennise Valderrama Cintron

  94. I have recently made reservations for a trip to Cancun. The service provided to me was the worst service I have ever received. First to make the reservation, I was on the phone for 3.5 hours and then my credit card was charged 3x the amount. I have been struggling all day to obtain a refund. This is the first time I use this service and it will be my last. I’m not sure what kind of business Expedia is running.

  95. nothing but trouble, nothing but trouble, nothing but trouble from beginning to end. I am so angry right now I would report them, but where, Never never never use

  96. I have never dealt with a more inept company that is clueless about customer service. Trapped in the world of the Philippines, I spent hours on hold and being transferred. I was told I was being transferred to the US only to find myself back in the Philippines. First I was booked and confirmed for a hotel that was sold out for NEW YEARS. My entire New Years was ruined. When I called them to tell them about it, they offered to book me in another city, where I had no intention of spending New Years. After hours I finally did get a US agent. I was given what I was told was a $300.00 certificate for future use. Well guess what, when I went to redeem the coupon was broken up as a $100 and a $200 certificate. Called and got the Philippines. I was told I could not redeem 2 coupons at one hotel. I asked WHERE in the terms it said that and NO ONE could tell me. I was shuffled around and hung up on. I called and each time demanded to be transferred to the US and was told to hold on and I when someone answered I was right back in the Philippines. Alternatively I was told there was NO WAY of transferring my call to the US. First my holiday and that of my friends ruined, then I try to use the damn coupons. After 4 hours and 5 hang ups I reached a “supervisor” she still refused to transfer me to the US and said she would try to resolve my problem. She didn’t and then wanted to transfer me. I couldn’t take it anymore. Please do not use this company, do not put yourself through the horrible stress, anger, embarrassment, hopelessness and helplessness I went through – Randy Padilla

  97. I have tried every avenue to get thru to am at my wits end. Have had an accident and can’t travel but no way do they want me to get thru to cancel my reservation. Disgusted.

  98. What costomer service? They will not respond to several of my emails or call backs and it is hilarious trying to attempt to contact them by phone they are Horrible worst contomer care service ever!!!!!!!!!!!!!

  99. Expedia is awful , the staff are rude , TIMOTHY hung up on me , guess he just could not be bothered to change the booking !!! Sofia said the supervisor will send u an email after i called the USA from Dubai and spent an hour online .SERIOUSLY U GUYS GET PAID FOR DOING NOTHING AND YOU ARE NOT HELPFUL !!!!

  100. Expedia is the very worst company I went on and reserved a room they said you will not have a cancellation fee I had to cancel due to an emergency they charged me the whole room rate which was $69.00 how can you do that …. what a rip off they are im fighting this

  101. Expedia is a dishonest company that that not provide a transparent manner to contact them to correct errors in bookings. As lawyers we strong advise against using Expedia or if doing so be careful of the risk of dishonest business practice from them.

  102. What sort of idiots run Expedia. They waste my time sending me an email about special offer flight deals, I get enticed in for a trip I might make in a month or so, and the prices come up, wow, so efficient, the an advert for Lufthansa appears and obscures the price column!

    I take the trouble to find their phone number and they want to charge me money for calling them!

    Their CEO is apparently someone named Dara Khosrowshahi : You’re no good at your job, dude.

  103. Lemon Tree Hotel and Suites Anaheim Ca. Do not stay at this hotel, Hookers have rooms with their men coming and going. It is in a bad neighborhood. The maid even said that management does nothing about the hookers. It is not a safe hotel and the star rating should only be 1. Why expedia has it a 3 star is unheard of. Expedia employee needs to stay there and than the star rating would go down. All I can say is stay away from this hotel. Read all the reviews and you will see that only a few give it a good review.

  104. I was on hold for 13 minutes since my last post (9:38)
    Finally got a person and started to explain and got disconnected.

  105. Horrible experience! Not only were my DIRCT flights changed without my knowledge to flights with layovers, I know find out I am in seats witout power or TV. The only thing I can do is cancel my plans and wait a week for the money to be refunded…unfortunatley my daughters sweet sixteen trip has been put on a bad start… Will never use Expedia again.. Very unhappy with their customer service as well! 2 1/2 hours on hold to find out there is nothing they can do to help fix the problem. Scam scam scam!

  106. EXPEDIA IS A DESPICABLE, PATHETIC COMPANY! I called to cancel a reservation package and the worthless csr didn’t cancel the flight portion. when my credit card bill came I saw the mistake, but since it was more than 24 hours later they wouldn’t refund my money. they issued a flight credit. I have to pay $150 on top of that to take a trip before February 2016. a trip I can’t afford. the money for my flight must be a nice little reward for the csr for ripping off another customer.

  107. When calling Expedia, I was put on hold for nearly 1 hour. Finally after i reached a customer representative, the fax number she gave me doesn’t work after multiple attempts. I had to call back which is another endless wait time. EXPEDIA’S CUSTOMER SUPPORT IS TERRIBLE!! I WILL NEVER USE EXPEDIA AGAIN!!!!

  108. Never using Expedia again!!!

    Our flight was cancelled at midnight due to fog. 4 times expedia hung up on me when trying to sort out my flights. Shocking customer care. In the end had to rebook flights online. You guys are a waste of space and I’m going to make sure the whole world knows it.

    Have a great day. Xx

  109. Horrible canceled a flight within 10 mins of booking on march 10, 2015 and now its 3/21/15 and still haven’t received my money and been on hold back in forth with different ppl for a week everybody saying different things NEVER AGAIN HORRIBLE AND I STILL DONT HAVE MY MONEY just called back my wait time is now 43 mins……..


  111. Best day is awful! We booked an all day excursion paid out money had our boarding pass etc. And guess what ? The tour bus didn’t have our name even though we had our paid pass . Their response ? Oops want to go another day? Unbelievable!!! I am making sure we cancel our trip to airport with them because can’t afford an oops on way to airport . Never again Expedia ! The operators name was Juan .

  112. See the comments… trying to resolve a charged account. Its a hotel charge…but still its money that I can use for my getaway. I will definitely think twice about using this service.

  113. Booked a room and recieved confirmation. Thought it was all good but when we drove 5 hours to get there we were told expedia had pushed another booking through when there was never a room available to begin with. So apparently they do this often. Ruined my trip due to all hotels were full due to a convention. Expedia only said…sorry. I could’ve paid more money out for a dump they recommended. to stay in but that’s not my idea of a vacation.So after sitting in a parking lot searching for somewhere to stay for hours we had no choice but to drive back home 5 more hours!So upset! It takes a lot for us to get time to go away on a trip and expedia completely ruined it! What a waste of gas, money and time! Never book with expedia! You may not have anywhere to stay once you get there!

  114. Hi,

    I need to speak to someone in your marketing and advertising department very urgently.
    We’ve run advertising for Trivago and still have not been paid for it.

    Please contact me urgently or the matter will be taken further.

    Jade Adams

    • See complaint numbers 133 and 134 then maybe find some time to do something about it? This looks like fraudulent behavior.

  115. HORRIBLE hotel de corona in Granada! Walls are like paper, loud, they replaced frig with new frig Guess what? Everything that everything that was put i there cold is one room temp. I’m here solo visiting our son, will let the money go to stay in a different place. Love the area hotel de corona is a run away from!!!!

  116. I called customer service to help amending my flight reservation within 24hr of my booking. Unforutnatley, your enthusiastic sales person did a totally new booking for me even though I told him I did not want a new booking. He charged my credit card for more than my original reservation. I’d been spending over 75min on phone just waiting to talk to a rep from customer serice. However, the problem was still not solved as I was told to put thru to supervisor which I waited for another 25min. I surrended and I am totally disappointed at EXPEIDA.

  117. Quoted price over phone for packaged travel plan, once paid in full for hotel/flight and received email confirmation; EXPEDIA changed price of car rental therefore lying of price quote. Working to resolve this issue that has now been going on for over 1/2 month. Last time will I ever book or use this company! They DO NOT CARE about the customers – AT ALL!! $$$$$$$ is the only concern; therefore the Name is Tarnished!!!!!!!

  118. I made a hotel reservations and requested the pay when you get there rate.. very specifically they the charged me anyway and you can not reach any to help you. very shady company

  119. Useless. Phone battery died while on hold. E-mails returned as undeliverable. Does their customer service truly exist? Is there any reliable access?

  120. horrible!!! when you book a hotel through them and cancel, they tell you that its up to the hotel to make the cancelation and it is up to them so they take all the money and put you on hold for hours. i will NEVER use them again!!!!

  121. Dear Customer Service..
    1 day a go I mad a 2 reservations for me and my family for Disneyland Paris for simmer in 8 … And today I sow the price drop down id like you u to make adjustment about the prices for me and my family … I will be appreciated ..
    Thanks you & Hope to hear from you A.S.A.P

  122. 04/22/15 I Made and within minutes I had to cancel hotel reservations with Holiday inn express. The admonition that this reservation could not be cancelled is in a place on the page requiring scrolling to see AFTER the “make reservation tab ” is clicked, which appears to border on fraud. Most hotels require cancellation charges be filed AT MOST 48 hrs before the date of reservation. This seemed unreasonable to me, as mine was three weeks before … I quickly called holiday inn express, where I stay often.When calling the hotel they said to contact Expedia,but I found no way to do that on the site and I see the charge has already gone through. Trip was 05/16/ 2015. Can you remove that charge, please? Thanks.

  123. With nearly 100 complaints in one year, and only one person to file a class action suit, I see no replies. Maybe you don’t screw up that often, but clearly there is something wrong with your process. You have, for example defrauded many people, including me. It’s a wonder you don’t accommodate these people or talk to their lawyers. My comments will go to my congress representatives as well as my lawyer……along with the rest, which I have copied for that purpose.

    Can you at least explain why it is necessary to lock in a hotel reservation made three weeks ahead of the arrival date?

  124. I have been on the phone for close to 2 hours attempting to change a flight. Twice my calls were received by agents who stated they had to transfer my call, only to experience the call end while on hold. Had I known Expedia’s customer service was anywhere close to such levels of absolute INCOMPETNECE, I would have NEVER booked with Expedia. I cannot get through to anyone in customer service. I have been on hold in my 6th attempt for over 20 minutes.

  125. I had booked flights for my husband and me to Mexico through Expedia, flying Aeromexico and Alaska Air (first leg of the flight). When we arrived at the Alaska ticket counter, 3 hours early, I was told our tickets were void. However, it was not clear whether the problem was with AeroMexico or Expedia. I spent the next 2 1/2 hours calling customer service of both companies. At first Expedia couldn’t even find my itinerary in their system, and of course they kept me on hold for most of the 40 minute phone call (the second time I called them). In the end we were never allowed on the flight and I am trying to recoup the $1600 air fare.

  126. After 3 phone calls to Expedia and an hour waiting my travel plans are a mess. I have an $84.00 credit to use for travel plans I made today. My receipt says,”to call Expedia…to use for future travel with United.” I did. The rep. said I needed to book flights THEN I could have my credit applied. ok. Hung up, then booked my flights and called back. Some one else (rep.) said your flights are book and told me my seats numbers then hung up without doing my credit. Call a 3rd time and rep. tells me after having me wait 20+/- minutes that he has to cancel my flights and rebook. And it costs more…now I have to wait 12 hrs. to get same flights booked and credit will take up to 8 weeks for MY original booking to be credited..This is WRONG! Never again for Expedia! The only reply I got was..”sorry”. Why was I told to book flights before credit could be used and then the next rep told me the opposite!!!

  127. Hi:
    US airways changed my schedule but it does not work for me.I wonder who I can contact to make a change.
    Thank you so much!

  128. Probably the worst company we have had dealings with in the past twenty years.
    Customer service is non existent and they get away with it.
    Too bad this column is not where everyone can see it before they make their plans with this company!

  129. I have had nothing but problems with Expedia. Try calling a Hotel or Airline directly and you get Expedia. That is totally wrong and there should be something done about that. If I wanted to book a Hotel or Flight thru Expedia I would contact Expedia themselves. If I call and Airline or Hotel that is who I want to talk to not Expedia.
    Also when I have had a problem with a Flight reservation or Hotel reservation Expedia can’t find nothing. If they are going to involve themselves in the reservations then they need to get their stuff together and find the information that you have given them since it is the same as you gave them when you booked the reservation. I feel Expedia is the worst experience I have ever had. I will never deal with Expedia ever again.

  130. We booked my husband’s flight from Detroit to Memphis and back through Expedia. His flights there were good. His flight from Memphis to Chicago was good but then he and three others had no seats to go with their paid ticket for the flight from Chicago to Detroit. They were bumped. You know that you are going to intentionally mess up travel plans for hundreds of your customers and you do not care at all. Whoever is leading this company has some seriously poor people skills. Quality customer service means nothing to you people. You take our money and then you just don’t care about us at all. We will never use Expedia again and we will tell everyone we know not to use Expedia either. They cannot be trusted at all.

  131. And I was on hold from 7:50-9:25 pm with Expedia to talk to someone about this and when someone finally took my call, she said she would look into this and be right back and she hung up on me, intentionally. This is how you treat your customers. I am now on hold again. Have been since 9:30 pm. You must have serious problems and not enough employees to handle them in a timely courteous manner. NEVER AGAIN EXPEDIA!!! Your company does not deserve our hard earned money to get such poor service in return.

  132. I am in Panama City need to change one ticket for Maura Aida woods meza to go back to San Pedro sula how can I do that is there any cost ? Thx please respond soon it is an emergency for her her son has to do surgery

  133. I am writing this while on hold with Expedia. It has now been more than two hours. An e-mail from Expedia was sent to my sister but addressed to me in the message thanking me for making a reservation three days ago and asking me to take a survey on the telephone service. I did not make a reservation. The first representative with whom I spoke (after an hour of waiting) did not understand my problem and finally put me on hold for a half-hour. Then I was connected to another service representative to whom I had to explain the whole thing again. She put me on hold for five minutes, said that surveys are routinely sent out, but could not explain why this was sent to my sister, addressed to me, and referred to an upcoming reservation. The first representative clearly put me on hold, hoping that I would hang up. Not only will I NEVER use Expedia again, I plan to file a complaint with the company – if I can find an e-mail address, because I’m certainly not going to call again, or by letter. I will also file complaints with whatever consumer groups I can find. This is outrageous.

  134. worst customer service ever….I spent two hours on hold for them to tell they could not fix my airline tickets because the airline changed my flights. They said it was only a minor change and would cost $200.00 per ticket (4 tickets)to change…BS….I called the airline directly and I was at no charge. The manager was no better “Katey Gates” and the 3 or 4 more that I spoke to just kept saying the same thing over and over….never again…big rip off

  135. you guys have to be tied for worst customer service with Sprint. I can not believe that i have been waiting for over 8 hours for you guys not to call me back after a month of calling you guys over being overcharged by both you guys and the actual hotle. its ridiculous and disgusting that you guys expect people to go without money during these times of hard economic hardships. Did you guys not hear the whole Taylor Swift Apple mess. You guys expect paying customers to use you guys when there are far better choices who are not so stingy with their rewards and dont avoid their customers when they owe them money. it is bad business and it is over all disappointing you guys would be so rude.

  136. you guys have to be tied for worst customer service with Sprint. I can not believe that i have been waiting for over 8 hours for you guys not to call me back after a month of calling you guys over being overcharged by both you guys and the actual hotle. its ridiculous and disgusting that you guys expect people to go without money during these times of hard economic hardships. Did you guys not hear the whole Taylor Swift Apple mess. You guys expect paying customers to use you guys when there are far better choices who are not so stingy with their rewards and dont avoid their customers when they owe them money. it is bad business and it is over all disappointing you guys would be so rude.



  138. Unbelieveable! Customer service is non-existent. I will never use them again! If you call a hotel for a reservation, make sure they don’t reroute your call to Expedia. This is what happened in my case. They don’t speak English or have difficulty understanding…the error? They booked me for the correct day but wrong month. The city had no available hotels….my vacation was ruined……

    Transfers got dropped, wrong IT numbers, no cross-checking, return call never received at the time I requested. Horrific!

  139. I booked a flight, expedia got the days wrong causing me to miss my flight (silly me for not double checking. I had to buy anew ticket and have been waititng a week to try and talk to an expedia representative! I will say I have had good service in the past other than a rental car issue. I also have never in the past had to use customer service which is the worst I have ever experienced by far!!!

  140. my wife fell ill on the way to the airport on her return flight. I called to explore options and was advised it would be better to book a brand new flight 2 days later for $334 and receive a credit of $180 on the unused return ticket. Now 3 weeks later, no credit and when I contact Expedia (twice now) am told, “sorry for the misinformation, but no refund”. She told me she would pass the information up the line and I made it clear that I did not expect anyone from expedia to contact me.

  141. NON of your numbers work. This is useless. My friend is stuck in Durban South africa and is desperately ill and needs to speak with a representative. Please we NEED a number that will work (telephone)

  142. Expedia is deceitful and should be closed down asap. We called 411 to book a room at the super 8 motel in kapuskasing Ontario. once given the number we called and booked unknowingly it was an expedia number where the man identified himself as working for super 8 booking. he booked us and took credit card number. we are Canadians on a Canadian highway on our Canadian phone booking a room within Canada, out room bill quoted at 224$ the bill came in AMERICAN CURRENCY ALMOST 400 WITH EXPEDIAS EXTRAS

  143. I booked a couple of flts on Air Canada thru Expedia from Valencia, Spain to Montreal, Canada. The booking had an error in the name as it did not match my passport. When I asked Expedia to make the correction, I was told that I needed to buy a new ticket and the refund request should be done directly to Air Canada. Expedia cannot do anything with regard to the refund. So far I have not received any response from Air Canada nor Expedia who booked the flight. I need help from Expedia. Please look into this matter and advise. Thank you

  144. your commercial that shows the fags with a baby and the muslims is offensive to me and many folks I know who have boycotted you because of the offensive commercial . Hopefully I can others to boycott you as well .

  145. I have booked my last three trips with expedia, all three times I try to purchase it online and it just says still processing but it never goes through. Then I have to call and make the reservation, which was fine when if matched the same price. Except on my last booking when I called to make the reservation it did not match what was online. It was 200 dollars more. I asked the rep but she said there was nothing she could do. So I ate the price and jut booked it. Then I chanes my flight due to work and I paid the extra charge for switching. Except when I came for my confirmed flight they said they forgot to fully process it and the flight was full. For a good ten minutes they couldn’t find another flight because it was all full. Finally they out me on a flight 7 hours out which made me arrive right before my meeting. I should not have to pay for a flight change that I did not receive.

  146. I canceled a hotel reservation online. I received a confirmation email stating it was canceled. The La Quinta Hotel in Joplin, Missouri took the money out of bank account anyways. I called Expedia and they called the hotel and the hotel will not refund my money, and said they never received the cancelation. Expedia said there was nothing they can do to refund me my money. All they could offer was a coupon for hotel room!!! I basically paid for a room that I did not stay at ridiculous I will never use Expedia again never!!!

  147. Booked with Expedia, no one can speak English.
    Got a room for two nights – schedule changed and did not need second night asked desk clerk if could cancel – sure no problem.
    Still have not refunded money – called Expedia to call motel and
    said no problem refund money. No email that they promised to send
    outlining situation. NO REfuND YEt>>>>>> Whey is everything so
    hard and costly to the common taxpayer.?????????????????????

  148. Just read all the comments on line – need Americans in America
    to run businesses here, so would NOT need Expedia or anything
    else to rip the AMERICANS here off.

  149. I had a reservation which I made online, when I check in around 430-5pm. I got to my room and notice after I move everything into the room 239 the door would not lock, I called down to the front desk talk to Adea, she said she will move me to a new room but same building room 237, I walk into the room and notice someone else was already in the room, good they were in the bathroom. Came back over and the Adea said the room was showing empty in her system, then I move to 236, in which I was a woken up with bed bugs in the bed with me. I was very piss even more piss when I was explaining to Darrin and he had his phone call on speaker and the girl was repeating everything I said, I then was move to room 111 but was told it was only for the night will have to move again, the only person that shown me sympathy was Candice she ask the housekeeping to clean the room I moving to first but explain to her I will just come back. Debra Winkowski only respond was she had to check the room bed bugs!!!!!!!!!!!!!!!!!!!

  150. We are very unhappy, we were told and left to understand that we had booked a round trip from DFW to Atlanta Ga. however a week before our trip we found out that we were leaving from a airport 30 miles from DFW and would return to DFW. This is not a round trip as we know of. We have asked for help several times to correct your error but you refuse to help.
    Please give us the name of the insurance company that pays for your errors and omissions so we can recoup our lost time and money. [Delta Airlines ]

  151. I will never use Expedia again. They lie and play the dumb game, well I will call the manager at the hotel, he is not available. When requested to speak to her supervisor he was available either. Maybe the two of them are together counting the money they bilked out of honest hard working people they rip off. Purely disgusted.

  152. EVERYONE RUN FOR YOUR LIFE!!! I booked flight on Frontier thru Expedia. When I went to do my pre-check in, I found that my morning flight was now a flight tonite — in fact it was LEAVING as I was on the computer 1 hour from the airport. I called Frontier to ask why I wasn’t told that one flight was dropped an I was placed on another flight. They noted that they had told EXPEDIA….and I found that EXPEDIA never told me. In fact my itinerary that I had received on Thursday still showed the SAT AM flight instead of Friday evening!! They did refund my money but I was unable to connect for a family EVENT due to their lack of Customer response. I later found that Frontier had cancelled the flight six weeks BEFORE and apparently informed Expedia of the flight changes. I will NEVER EVER book a flight thru a third party again — NOR SHOULD YOU !!!

  153. Worst experience with booking a plane reservation online ever!
    It would not let me pick a seat assignment, kept bumping me back to the beginning of the reservation to re-enter all personal info 3 times, would not let me complete the purchase until the 3rd time – then wouldn’t print the confirmation until multiple times so I then had to call customer service to make sure I had only paid once.
    This should have been a 15 minute experience not a 2 hour one!

  154. I had never had any problems with Expedia until this last trip I took to visit family in Santa Fe, NM. Our original plan was to take our father (who is 88 years old ) to visit family according to him “for probably the last time.” Unfortunately, he fell and broke his leg on the Sunday before we were to leave so I had to call to cancel one of the rooms. We were already stressed out from Dad’s injury and surgery but to top it all off we had to wait 1hr and 35 minutes before anyone would call us back and of course by that time it was almost 11 pm. to top that off, I could barely understand the man I was speaking to and I asked him 3 or 4 times if he cancelled the right room and if I still had my room. He assured me YES. To make a long story short, we drove for almost 8 hours to get to the hotel only to find out they cancelled my room, not my fathers and there was nothing the hotel could do unless I had Dad’s ID since the room was in his name (At this point, I had NO ROOM even though I paid for them on my account.) Since my only option was to call Expedia, which is a losing battle, since all you get is recordings. They don’t even have the decency to have a REAL person to speak to in times of emergency. Anyway our wait time would have been almost 2 hours before someone would return my call. What a joke!!! Thank God the young lady at the hotel did some rearranging on her own to make sure we could get into our room. We didn’t even wait for Expedia to call us back. What a nightmare. Seems like the CEO’s and managers that make the big bucks off of us would make sure their employees are trained properly and can at least do their job right!! I have no intentions of using This Company ever again and I will definitely tell others not to either!!

  155. Expedia have the worst customer service – if you are not wasting time holding for over 30 minutes you are wasting time writing complaints and then waiting for a reply – get your customer service into gear! start answering the phone and dealing with our complaints!!!!

  156. Please I would like to know about the cancellation fees for the ticket number 1114691618087 and till what deadline day I can get back the rest of the amount paid. Thanks for answering me

  157. Hotel reservations made with Watertown, South Dakota (Travel Inn), through, were made by accident. Spoke with (Ager Patel) from the hotel who told me “there was nothing he could do”.
    Contacted Expedia, and spoke with (Paul), who was able to help correct the matter, after speaking with the hotel. This process took quite a while, but I believe the matter has been resolved. If everything has been corrected, we have (Paul) to thank.

    Now, we can set our reservations for the actual town we planned to stay in.

    Tony M. & Family

  158. I have used Expedia multiple times. This is the first time I’ve ever had a problem but they are being an enormous pain about giving me a refund. I’ve called multiple times, been given the run around, and still have not gotten my issue resolved. I will never again use their service. If they had taken care of my problems promptly, it might be different but you see a company’s true colors when problems arise. No thanks.

  159. Not sure I want to even write this, but I will. The employee at Expedia (Jam) was not very helpful. I get it, you are in the business to make money. But I was in San Juan (Expedia booking number -6EWLDX) with my daughter and a storm approaching trying to get some assistance. Your employee was minimally helpful. Superb customer service is important. I felt like I got the run-around. Travelling is stressful enough. When I called on 9/2/205 to discuss the matter, I was put on hold and then she wanted to transfer me to someone else. Please address this issue. Thank you.

    intinerary # 1106099296951

  160. tried to contact expedia indonesia: they put invalid number.. it is ridiculous! just try to call them but you cant.. called the US one – they also don’t have the updated number for ASIA one..transferred me to expedia vietnam (went to voice mail) . please run the company properly.. SO UPSET

  161. You have horrible customer service plain and simple. I just hung up after 1 hour on hold. I have 3 computers in my house trying to cancel a reservation and all 3 have the blue line going across for 1 hour…..none cancelling it when I am trying TO DO YOU A FAVOR BECAUSE I COULD JUST NOT SHOW UP!!!

    Please cancel this car reservation

  162. I attempted to book a return flight from Brisbane, Australia to Edinburgh UK earlier today leaving 22 Oct and returning 04 Nov. I input my bank details and looking to check if the transaction was completed.
    I could not find a contact number and would appreciate early response so that I can book flights if the transaction was not completed.


  163. I will never use Expedia again, which is unfortunate because I have been using since it started. This is the second time, they are trying to have my tickets rebooked. In order for me to leave on the same day as my original trip, I would have to pay an additional $600.00. The new trip they are offering me would leave a day earlier or a day later on Thanksgiving week from the Grand Caymans. So, I would end up losing a timeshare day or living on the streets for one day.

    Dealing with their offshore customer service team (India then Philippines) was awful. I was transferred fine to the 2nd tier rep; who was then supposed to transfer me to another manager. She just kept me on hold. I haven’t hung up so that Expedia can see how their offshore team treats customers. I have been on hold for over an hour.

    I would call this a bait and switch.

  164. I refuse to pay this hotel as my son never even went to the room.
    I reserved a night for my son at Larkspur Landing Motel in Pleasanton(9/9/2015)….. he had worked 10 hrs that day n was exhausted also very hot there. When he got there they told him they needed another $100 dollars that was never mentioned when I got the room online. He told them to cancel the reservation – n they told him to call the Expedia # wihch by the way can take up to 1/2 hr or more. Which he didnt have….. I refuse to honor the payment as the $100 was not mentioned at the time of the transaction. Unfortunately he had to drive all the way home to Sacramento, Ca that night thanks to you. I tried to reserve a room at Motel 6 earlier thru you in the same town the manager said they had rooms (but when I went to your site it said the hotel was full?) The manager could not understand it I told him better talk to Expedia out of my hands. So far you have not been scoring too many points if you get my drift. I will not pay for a room he never used – he told them to cancel as he had no time to call you he had to drive home. A small suggestion the waiting time to talk to anyone is ridiculous. People don’t have time like you would want us too-I tried to get a reservation on the phone but I was waiting forever to talk to someone.. That is why I am writing you as the I will dispute this to the end.
    I will not pay for a room he never entered—period!

  165. Done with Expedia. Booked a hotel room thru Expedia for Sept 6th, 2015. Got email from Expedia that it was not necessary to confirm. Upon arrival to hotel there was a sign on the door that said they were closed for remodeling. No cars, no staff, nothing. I called Expedia customer service and got the runaround. After one week, over two hours on telephone with customer service I still have not been able to get a refund. Expedia Customer Service keep telling me that they need to talk to the hotel manager in order to refund my reservation. They cannot understand that the hotel is CLOSED. NOBODY IS THERE. By the way, Expedia did inform me that if they do process a refund that there will be a cancellation fee almost equal to the amount of my charges.

  166. Using your website to book a holiday from London Heathrow to Dubai. I find the system calculates the days as13 when it should be 14.
    Can you explain why. The dates are depart London Heathrow at 09.15 arrive Dubai 20.00 on 28 December 2015. Return 11 January 2016 around 0700sh flight Dubai arriving London 11.35 .

  167. To my dismay, all I get is the run around from both Expedia and Aqua Soleil. Everyone is blaming someone, yet I am the one out of substanial money already paying for trip prior Labor Day weekend.

    Immediately noticing I submitted the request, I noticed it was for the wrong weekend. Thus, I immediately submitted a cancel request and proceeded to search with a new hotel stay. This has been a horrendous experience and challenging all due to a error page at end of cancellation process. Obviously, I was under impression the cancellation took place.

    Sad thing is, no one is willing to provide proper assistance to resolve this problem. However, willing to charge based on greed alone. No compassion to those who experience issues beyond their own control.

  168. I will never use expedia again. It has been a nightmare. I have spent hours on the phone trying to get issues resolved. My flights were changed without my permission and they would tell me to call the airlines, the airlines said I had to call them. They then said they would fix it and contact me when it was done. I waited 4 days and called back. This time I got someone in the US. They fixed it and said I would receive a 25.00 voucher for my trouble. Never received it. I then needed to use my travel insurance and change my flights. I was informed I had to do it with the airlines. I explained the travel insurance policy states I must book all changes through expedia. The representative wouldn’t listen. After going back and forth for 30 minutes I asked for a supervisor. I waited on hold for another 30 minutes and finally a supervisor came on. Guess what, I was right, I had to make the changes through expedia. She assured me it was all corrected and everything would be updated shortly. I waited a week and it still isn’t updated correctly!!! I wrote the airlines and they said to call expedia. I called expedia, they said to call the airlines. I reiterated I had called the airlines and also emailed them and they advised me I had to call expedia. I have now been on hold 30 minutes, while they are checking into it.

  169. I will also never use Expedia again. We booked a room for the Pacifica Beach Hotel. We reserved a room 3 weeks in advance with a partial ocean view and a patio, total cost was $269. At check in they put us in the construction zone. The sign on the wall said Do Not Enter and there was construction tape previously blocking the entrance. They had torn down the tape and propped the door open with an orange construction cone. There was plywood covering the walkway to the room and more construction tape blocking the patio so no one would enter. Needless to say we did not stay here, but when I asked for a refund Gina at the front desk said they didn’t charge us anything, we have to get our money back from Expedia since we booked the room with them. Expedia said they would refund our money BUT they have to call the hotel to make sure they wouldn’t charge us directly. When they contacted Gina at the front desk she said she couldn’t say if they were going to charge us AND she told the Expedia rep that we had checked in! When I asked to speak with the manager Gina refused saying she was “at home, in bed asleep” (it was 6:30pm). WORST EXPERIENCE EVER! Ruined our anniversary plans in Pacifica. I decided to notify the San Mateo County Code Enforcement Department who told me this hotel should not be doing ANY construction because they have 0 permits filed for constructions. He is looking into this and I am still working with Expedia to get a refund. Expedia charges our credit card but says they can’t give us a refund without the hotel manager’s approval. According to Expedia the hotel manager is never there when they call. I keep getting the run around from both of these companies. I’ve reported both of them to the BBB. Horrible experience, I don’t know how either of these companies are still in business.

  170. Antonio, I stayed at your hotel, Hotel Gazzettino, in Venice last week and I was very disturbed to realize that there was no one available to assist your guests from 8:00 p.m. until 8:00 am every day. I had an emergency and no one answered the hotel phone to assist me. My purse, passport and medicine were locked up in the safe in my room and it could not be opened which created a huge concern for me. We were a large group and scheduled to leave the next morning by water taxi early in the morning. Thankfully I was able to get a woman at the next door restaurant to call and get me the code to unlock the safe. Whoever she talked to asked if I had paid the City tax. $14 Euro. That was the only concern of your hotel. What if I had medicine in there that I had to take or if there was a health emergency. I think that it is unconscionable to leave your guests with no contact whatsoever.

    Also there was no one to help with our baggage when we checked in and we were on the 4th floor. We were told that there would be someone to help us, but there was not.

    The complete lack of caring for the well-fare of your hotel guests was shocking and completely unacceptable! Should we have had a medical emergency there would be no one to help us at all! If you are going to run a hotel and accept payment for your services—-there should be SERVICES! Would you want your family or friends to be in a foreign country and find themselves in a similar circumstance–I think not! This lack of care and responsiveness is shocking and totally unacceptable. Please think of what a risky situation you have created and how dangerous it could be for your patrons! These rooms were booked through Expedia and I will send a copy of this email to them so that they can warn potential guests of Hotel Al Gazzettino.

    Thank you,

    Candy Grippi, Broker

  171. Contacted Expedia/london have got a confirmation code to Air France.and asked AF to refund US 1005.40+70 for protection plan. These costs belonging to our first itinerary No1104030625425 which was not comfortable for us.I paid the protecion my credit’s card..In possession of my credit crd No.AIr France deducted the above-mentioned US 1005,40 but I had not have any info about it. Air France have not refunded anything until now.
    I asked fo another itinerary and got a much better one with No 110447872631.
    When I paid US 1021(+ again 70) from my current account it turned out that we paid twice.for same persons, same dates./departure 27/08 arrival 21st 09 with Air France.
    It goes without tsaying that we had only one trip of the double booking.

  172. i talked with expedia via pnone 3-4 days ago concerning # 1114885343076. i discussed a credit for 2 rooms at hampton inn, golden, colo for the night of sept 26, 2015. expedia person said to expect results 12-24 hours. . i have a new email address but i gave that to expedia rep. when i called. i would like someone to follow up on this issue as i have heard or seen nothing. regards, robert murdock

  173. Terrible customer service – I booked a ticket online on Friday, October 2, 2015 with the incorrect spelling of a first name. I tried calling the 404 728 8787 number from the Bahamas immediately after I realized that the name was incorrectly spelt to avoid penalty charges however since Friday of last week no sales rep can resolve the matter. I am still trying to resolve the matter….HELP!
    It is unbelievable!

  174. Left phone number they called then put me on hold for 13 minutes and then hung up on me !
    I then called back the 1800 number and asked to speak to a supervisor after being on hold for 7 minutes the lady said sure let me get my Supervisor and placed me on hold again…….. I’m still waiting……….

    • Still On hold…….27 minutes and counting……… why can’t you just change my hotel reservation so I do not have to stay in a hotel that the staff verified is full of bed bugs?

  175. Still On hold…….32 minutes and counting……… why can’t you just change my hotel reservation so I do not have to stay in a hotel that the staff verified is full of bed bugs?

  176. Now I have been on the phone with the supervisor for 15 minutes…. I have to continue to hold because now they are having computer problems !!!! I could hear other people in the back ground because she didn’t push the mute button it seems everyone needs a supervisor!! Hung up on again!

  177. 1 hour later an additional fee of $525.00 but should receive a credit within 5 business days for $212.15. Supervisor name Zion ID number 084982. Lets see what happenes!

  178. I have a credit voucher that Expedia issued to me for a cancelled flight. Itinerary No: 1107657655951. No the airlines is not responsible for the voucher. I have already contacted them. Expedia is responsible for the voucher.

    I tried to use this voucher a few months ago via Expedia. The voucher says one leg of the flight must be on Malaysian airlines not both legs. After numerous calls trying to re-book a flight, no one would book the flights without both legs being on flights. Which isn’t what the voucher says.

    No ever contacted me again. None of you customer service reps would book the flight, none of your customer service reps ever emailed or called back, and none of your service reps wanted to even see the voucher.

    I am trying to use the voucher again. I have called 5 times in 4-days. I have been using your collect number and have probably wasted $500 of your money. I will continue to do so until this problem is resolved.

    In the past 4-days, I spoke with Roxanne who spoke with her supervisor Paul; I spoke with Chuck; I spoke with Geneve; I spoke with Dallia and his supervisor Mariel; and I spoke with Nelly today.

    At first, Roxanne told me the voucher has been used. Then she said she needed to call Malaysian airlines to verify that the voucher was still good; Chuck said he needed to call Malaysian airlines to verify the voucher; Geneve also said she would call Malaysian airlines to verify the voucher was still being accepted; Dallia refereed me to his supervisor Mariel who said I should have received a refund instead of a credit voucher. Then said he needed to contact Malaysian airlines to verify the credit voucher.

    I now have provided the number to Malaysian airlines 3 times. No one has contacted me back, by phone, email or smoke signal. Expedia has one of the worst call centers I have ever encountered. They all know how to say they are sorry and they understand my frustration but no one is doing any other work other than saying they are sorry.

    Tomorrow wen the corporate offices open I will call and try to talk with a corporate representative.

  179. I have just spent approximately 30 minutes attempting to contact customer service regarding the charging of my flights. I have been passed from one service/country to another for all of this time. I also had difficulty getting answers last evening, For a huge world wide company this is appalling. I am trying to find out why my flights were charged in American dollars and not Australian dollars, when I booked from Australia. Also I wish to find out if I can cancel my flights and start again with my bookings. I have always been happy using Expedia in the past but this experience has been awful, and getting help impossible. Thanks Barb Nesbitt – itinery no.1119222890538

  180. It is literally inpossible to get hold of Expedia!!! How can i get hold of then or WHERE do I put in a request or enquiry for someone to contact me???????

  181. I just made two reservations at the Comfort Inn by the Bay in San Francisco. I wanted two rooms, but not the same kind, so I had to order twice.

  182. Hi,

    I just booked one flight from Paris to Hongkong at Nov 28, 2015 for Qingsong Feng, and my credit card was deducted HKD 2914 for flight fee. But I didn’t receive any email from Expedia website and I couldn’t find my booking record under my account and my reservations from website.

    I need to know how is going with my booking. And my contact number is +86 18621895816.



  183. hi

    I just booked one flight from Paris to Hongkong at Nov 28, 2015 for Qingsong Feng, and my credit card was deducted HKD 2914 for flight fee. But I didn’t receive any email from Expedia website and I couldn’t find my booking record under my account and my reservations from website.

    I need to know how is going with my booking. And my contact number is +86 18621895816.



  184. Avoid this mob. Absolute gang of thugs and thieving cffts. Try and change your booking – cannot – ring the office – no office number published on their web site – a poor mans and greedy corporate move to duck the average consumer. Book elsewhere and even if you pay more you will be in front. Anyone who will not give easy access info including a ph number is off the books. No such thing as a free lunch,

  185. I have 2 booking with alia Jordanian airlines to and from amman my itinerary
    is 19997665716. I would like to know if I can cancel it and what you charge.

    thanking you

  186. Expedia is terrible!!!! Never use it again!!!
    Spent 4 hours on the phone trying to talk to somebody and nobody solved my problem…

  187. Expedia is more interested in booking something than listening to their customers. I requested the W in Times Square and they booked me a more expensive hotel The Westin in Grand Central. Then basically told me tooo bad. I am sure they have me recorded requesting my specifics for it is my Mothers first vacation in over twenty years and I hoped to make a perfect weekend in NYC. Nevre agin will I use or recommend expedia and I will make a practice the review then to warn consumers BEWARE!!!!!!!!

  188. Warning if you contact costumer service to try and correct an error on their part you will be passed around for over an hour. With no resollution or even apologizing for their error.

  189. Clearly stated on my request location and they still booked the wrong hotel location and told me tooo bad. Wasn’t even looking for a refund just place me in the location I requested!!!!

  190. I have been trying to become a member for more than a month now, but you guys dont come back to me, what is the problem? I want to list my property!!!!!

  191. i called the customer service and they hang up the phone on me, even though i told them i was calling a international call, they didnt care…they put me on hold for toolong and then hangup the phone on my face without solving my problem, bad experience with expedia costumer service

  192. It’s the worst service that I have ever experience, in the process of selecting my seats for my flight, I PAID for the seats that I wanted and today when I went to confirm that everything was ready, they told me that the seats that I PAID for were not available for me. When I contacted them they didnt do anything to help me. They didnt care whatsoever.

  193. I booked a flight thru expedia and they gave me a confirmation number, then they asked if I wanted a car rental. I did and made the package reservations.
    Two weeks later Expedia tells me that the airline did not agree to the price and I have to rebook.
    I rebooked both flight and car rental.
    Expedia charged me for 2 car rentals for a week since they said I did not cancel the first car rental.
    I didn’t find out about the double charge until I checked my VISA statement. They did not remind me or reconfirm the first car rental in any way and I thought it was cancelled along with the flight.
    They did not try to help me in any way after I called them on the phone. They and the rental car service are pointing fingers at each other.

  194. I have just tried to cancel a hotel booking, namely for two nights in a motel.
    Expedia Booking ID: 609502757. When I opened the site for cancellations the site would not accept the booking ID nor my email address.
    This is an excellent method of avoiding refunds.
    I have call the motel, the Old Coach Inn in Echuca, Victoria, Australia and spoke to the owner, Chris and advised her of the cancellation.
    Any charges from Mastercard for the above cancellation will not be paid.
    John Lea-Smith, Melbourne, Australia. 21/12/15.

  195. For my vacations, I prefer having morning flights and return flights in the afternoon. However, I’ve been trying to get my Las Vegas vacation set nup for 5/26 thru 6/1 and all the return flights are early morning flights. You don’t have any vacationb packages with afternoon flights from Las Vegas???????//

  196. Hello,

    Typically I am very self-reliant in these matters; however I saw one of your stories and thought perhaps you can assist us with Expedia. I have called Expedia many times; and followed up in writing to the Customer Service Center, and finally to the Board of Directors, but they were not professional enough to respond to my correspondence. Therefore, I request your assistance in this matter.
    Initially, we booked a trip from Bahrain to Athens for my family (wife, and daughters ages 13 and 5) and I. Upon the conclusion of our stay in Athens, the plan was for my wife to travel onward to Chicago, IL to see our oldest daughter at school. Due to the financial unrest in Greece, we decided to revise our itinerary to fly from Bahrain to Rome, with onward travel to Venice, and then board an RCCL ship in Venice. One of the cruise’s stop ports was Athens; where my wife would disembark the ship to travel to the United States as planned earlier. These travel reservations were booked through Expedia.
    I paid $1,366 for my wife’s initial plan ticket (itinerary #1103240519960). When I made the itinerary change, Expedia coincidently charged me another $1,366 for the airline change fee and the difference in fares. Unfortunately, when we attempted to check-in for the Qatar Airways flight in Bahrain, we were told that Expedia had made the ticket reservation, but they had not actually booked the flight with Qatar Airways. I spent the remaining hour on the phone with Expedia before the ticket desk closed. Although I spoke to two different supervisors, Expedia was of no assistance. As a result, I was forced to purchase a one-way ticket for my wife at the counter in the amount of BDD 610 or $1,615.94 for a one-way ticket from Bahrain to Doha, Qatar and then onward to Rome. Due to it being a holiday period in the Middle East, there were no seats available on our originally scheduled flight, so we had to take a later flight, which caused my family and me to miss our connecting Alitalia flight from Rome to Venice. While on layover in Doha, Qatar I spent approximately three hours on the phone with Ann at the Expedia Customer Service in Phoenix, AZ. She assured me that they would have new tickets waiting for us at the Alitalia counter upon arrival. However, we were extremely disappointed to later learn that Expedia had not followed through with their promise. Further exacerbating the situation was the fact that at that point in the night, there were no train tickets available from Rome to Venice also. So not only was the price paid to Expedia of $926.70 for the original Alitalia tickets forfeited, but we were forced to purchase four new tickets on Alitalia at a total additional price of Euro 1757.06 or $1,932.77. As a result of Expedia’s significant error, our total travel time was extended by almost 24 hours, which shortened our time in Venice, thus causing my family and me to miss our tours; not to mention the extreme travel difficulties causing much unnecessary stress and angst. We have been told from friends and family members that this is not an uncommon phenomenon with Expedia in that they do not actually book the ticket with the airlines, and then the passenger is stranded without recourse other than to purchase a ticket at the counter.
    Additionally, Expedia owed a refund from an earlier flight (itinerary #1103261485921), and sent an email on 29 JUN 15 stating that they would process a refund in the amount of $1,707.40, but again this refund transaction was not processed.

    Therefore, I request your assistance in recovering all additional funds spent for this trip as a direct result of Expedia’s error. Also, I request your assistance to cause them to process the agreed upon refund for Itinerary 1103261485921. I have all emails, and receipts to document our complaint.
    The requested reimbursement is:
    • One (1) new ticket on Qatar Airways from Bahrain to Rome for wife: $1,615.94,
    • Four (4) new tickets on Alitalia for family: $1,932.77,
    • One (1) originally planned refund in 29 June for a different itinerary: $1,707.40
    Total requested in refunds: $5,256.11
    Thank you for your kind assistance in this matter.

    Brian and Tiffany Murphy and Family

  197. I booked a multi city ticket with Expedia. I never got a confirmation nor itinerary on their website I’ve spent nine hours trying to cancel it because when I called back 24 hours later they told me there was no itinerary now I’m double booked and have spent nine hours on the phone trying to get them to cancel one of them and they said it’s not their policy to cancel

  198. Ref: Itinerary numbers 7138869804867, 7138873647372, 1118424069196, 1125015798163, 1125016125859, 1125015441857 (and others)

    I wanted to let you know about our recent experience with Expedia in the hopes that you can use this information to improve your process. Several of us booked rooms (8 rooms, total) beginning in late September/early October, 2015 through Expedia for stays at the Belle of Baton Rouge on January 29-31, 2016. One of the rooms, Itinerary 1118424069196, was for two nights; the other 7 rooms were for January 30 only. On January 7, Sarah Hicks in our party received a phone call from Expedia telling her that the Belle would not honor her reservation. She tried to work with customer service to find an alternate room, but was told there were no more rooms available downtown. Location was essential because the stay is for a Mardi Gras Ball and Parade and participants need to be within walking distance of the event. We received an email late on January 8 telling us that our two reservations (total of 3 rooms) under itinerary numbers were also not going to be honored. I called the number on the email and was on the phone for over 4 hours while the agent searched for alternative accommodations downtown for us. She was finally able to book two rooms (both handicap accessible) at the Hampton Inn, which is a further walk from the event, but was the only available option. However, our reservation was for 3 rooms, so one had to be booked at a location a few miles away and Expedia agreed to reimburse the cab fare ($50). I reluctantly agreed to book the third room at the Embassy Suites on Constitution Avenue. At this time, I was under the impression that the rest of our party’s rooms at the Belle would be honored since none of them had been notified that the rooms were cancelled.

    On Saturday, January 9, one by one, the other members of our party received the same emails – that their rooms were also not available. My daughter, Mary (Christi) Plaisance, called Expedia and had the entire party moved to L’Auberge Casino Resort. She was on the phone for several hours to do this and the representative with whom she spoke offered to compensate her by having Expedia cover the cost of her new room and pay cab fare for the other parties to/from downtown ($50 each room). She thought this was fair, and agreed. The representative would not change our third room to L’Auberge, saying that I had already agreed to the Embassy Suites, which was true, but I didn’t know at the time that the rest of the rooms would be cancelled and that the remainder of our party would be at a different hotel. I called back, explained the circumstances to 3 different agents and finally got the room changed from the Embassy Suites to L’Auberge at no cost to me.

    My daughter’s room at the Belle was originally guaranteed to her debit card and she was going to pay the Belle at the time of check-in, per the stipulations on the reservation. When Expedia made the new reservations for everyone, the reservations had to be pre-paid for the original amount and Expedia then covered the difference in rate at the new hotel since they could not honor the original reservations. Instead of compensating my daughter’s room, the agent actually charged her debit card twice for the room ($111.87 X 2). Two of the rooms that she changed were pre-paid (Sarah Hicks and Allison Ruffing- 1118126842503), so those rooms weren’t charged when the reservations were changed. My daughter charged the other four rooms to her Discover card. When she looked at the pending charges on-line, Expedia had also charged her twice for all those rooms. She waited a few days to be sure the charges were actually going to be posted (they were) and then called Expedia again. The representative had no record of the previous conversations/transactions, including the agreement to compensate her room. By this time, she just wanted the duplicate charges removed, but the agent told her he couldn’t do that, to dispute it with her credit card. She tried to do that, but the credit card told her to contact Expedia to get the charges removed. After 3 phone calls, the duplicate charges were removed, although she was never compensated for her room as originally promised.

    One of the members of our party (my father) is 78, and I was still concerned about his room being so far from downtown. A friend had a room reserved at the Hilton Downtown (not through Expedia) that she was not going to use, so she transferred the room to my father and I called Expedia on January 14 to cancel his room at L’Auberge, since the reservation stated I had until 2 pm on January 28th to cancel the room. The email used on the reservation (Itinerary 1125016125859) was not his email address or my daughter’s (we still don’t know where the email came from, unless it was the reservation person at L’Auberge), even though the confirmation was emailed to my daughter. Because of this glitch (by Expedia), the agent I spoke with said she could not cancel the room since I could not verify the email address. I even spoke with a supervisor, who couldn’t seem to grasp all the prior conversations and transactions that had taken place and who hung up on me when I asked her not to interrupt so I could explain the rooms being cancelled/rebooked at a different location and how the charges were handled.

    Finally, on my third phone call to Expedia at (844)814-6703, after another 1-1/2 hours on the phone, the agent told me the reservation was cancelled. However, he told me the charge had been refunded the day BEFORE the reservation was cancelled. I explained that the refund on January 13 was for a duplicate charge and that a credit for $223.74 needed to be issued to my daughter’s Discover card for cancelling the (pre-paid) room. The agent argued for several minutes that the charge had already been cancelled and would not issue the credit. It was nearly 11 pm by then, so I told him to email me the cancellation and we would use the cancellation email to dispute the charge if it wasn’t refunded. I waited a few minutes and never received an email and the agent told me I should have it by morning. The email never arrived, so I called again this morning to verify that it was cancelled. The agent assured me it was, but again hung up when I tried to check on the credit for the cancellation (at least she gave me the email address on the reservation- ), which is not the email address of anyone in our party (or anyone we know). Using this email, I was able to verify the cancellation of the reservation and email it to myself and my daughter. The credit has not been issued for the room as of today.

    My daughter and I have spent a total of over 15 hours on the phone with Expedia customer service to resolve these issues which were initially caused by our room reservations not being honored. While we have talked to two or three agents who genuinely tried to help us, the remainder of them would not listen or could not/would not understand the situation and were generally rude and unhelpful.

    I would suggest the following:
    1. Take the Belle of Baton Rouge out of your hotel database because they caused the original issues when they refused to honor our long-standing reservations
    2. Train customer service agents to listen completely to the customer rather than just saying “no” or interrupting them, stating the “policies” without fully grasping the situation.
    3. Take good notes of each prior conversation, especially any agreements or promises made under a specific itinerary number as well as a complete record of financial transactions as a part of the conversation. Last night alone, I spoke to 6 different agents and had to start over each time.
    4 Ensure when confirming the reservation that the email address is the correct email of the person making the reservation so it can be easily retrieved.

    My husband and I have a trip to Puerto Vallarta booked through Expedia June 29-July3 (Itinerary 1124493128203), and I am understandably nervous about it at this point. I have used Expedia for several years without any problems, but this situation has stretched both my patience and even our finances (with the duplicate charges) to the limit.

  199. Expedia Sucks , On our trip My Father in Law Past away we have to Re Book promise to get our 4600 dollar back when buy new ticket for 5300 dollar , never got the Refund even with Dead Certificate

  200. While trying to book a flight with Expedia flight 607 departure Indianapolis to Denver return flight 606 Denver to Indianapolis price advertised for 24 hours @ $160.99 I have spent a total of 4 hours on the phone with agent, on hold I have been hung up on by 3 different people and no return call I have call back and sit and wait again. This last time I was on the phone with Nathan who had talked with a supervisor while being transferred we were disconnected I am on hold for next available 1 hour and 40 minutes this is totally unacceptable all I want is my ticket at price EXPEDIA WAS OFFERING
    AND SOMEONE WHO HAS THE AUTHORITY AND THE ABILITY TO MAKE A DECISION. I am been hung up on by Brad , Amy , Kathy, latest Nathan.


  202. Your customer service is very poor and need to hire some more people to answer some phone calls. They put me on hold for 2 and half hours. That’s ridiculous and insane wait.

  203. After 5 phone calls with Expedia… no customer service agent has been supportive of the Zika Virus. There has been no help in regard to refunding the flights. After 3 phone calls I was told that Delta could refund one of my flights. After 5 phone calls, there has been no resolution for refunding with Aero Mexico. Expedia just keeps putting me on hold each time for over 30 minutes, to discuss the situation with Aero Mexico. And since Aero Mexico does not have a policy for the Zika Virus, Expedia has done nothing to help with the situation. Horrible customer service. Being a governmental/ pandemic Expedia would be easier to work with. I used to use Expedia for everywhere, I am no longer going to be a customer of theres.

  204. Made booking Saturday. After receiving confirmation wanted to add middle names of my husband and daughter. Sent this request via 48 hour response contact form. No reply. Telephoned also….held on for over ten minutes on first call finally got through to an Indian sounding man called Derek who kept saying hello hello hello but he seemed not to hear me. Called soon after and this time I hung on for over 12 minutes, got through again to Derek who kept on saying hello. Need to add the middle names of two of the travellers. No replies!!!!!

  205. I’ve always thought your company was in the business of providing travel services. Imagine my surprise to learn that you are primarily in the business of promoting interracial and lesbian sex. You progressives are disgusting. You have lost our family, our company, and everyone else we can talk to, as customers.

  206. I am extremely upset with

    In December I ordered a package to San Pedro, Belize. The next morning I decided that I wanted a different hotel. So I cancelled the first trip (#1122664360955) and booked a second (#1122708852370). I was refunded everything but the insurance of $96. I was told it would take a few weeks. It has been two months.

    Also on the following day I found the second trip package for $459.00 less on their site. I applied for the best price guarantee and was refused because the second leg of the return was a different flight though the same package with the same airline & same route. The BPG was not honored. The agent never responded in the 48 hours of my appeal to my claim. Finally I reached him myself and he said that I was ineligible for the refund, but that I would receive a $100 coupon on the next booking. “It would automatically appear when you book,” he said. As it turned out my travelling buddy wanted his own room. So I booked him a room through Expedia (#1124180941304) but was not credited the $100!!!! For shame. Best price guarantees? Coupons? Nothing but lies, half-lies and empty promises. I have used Expedia for nearly 20 years, but never again. And I will advise everyone I know of what transpired. Believe me, I have no more trust in this business. Also the prices they get for the room are no bargain. The rate I paid is the normal rate charged by the hotel. I could have directly worked with the hotel and have gotten a better deal, not thanks to expedia.

    I expect Expedia to refund me the $96 for the insurance from the first booked trip(#1122664360955). I expect Expedia to refund the $100 promised for the new booking. And I expect Expedia to reconsider the BPG in may favor if (Ha! Ha!).

  207. URGENT:
    Please contact me ASAP. I’ve tried calling but each time i’m placed on hold or unhelped.

    I need access to my companys expedia page in order to respond to reviews.
    I’d greatly appreciate if you respond to this immediately.

  208. Please remove my account from everywhere in Expedia!
    I want to be dead to you and ALL your affiliates.
    YOUR affiliate, their service and lack of integrity leads me to this.
    I am not venting. ANY communication via email will be considered harassment and I will file complaints.

  209. Used expedia because my normal Hilton and Marriott hotels in West Palm were really expensive in February. Booked a Ramada in West Palm not knowing Expedia billed me immediately for the stay. When I had to cancel the room due to a meeting change, Expedia would not refund my money. Horrible experience! I will never use Expedia again for any travel. I will tell anyone I can not to use them. Horrible customer service too. My representative could barely speak English.

  210. I m booked an airplane ticket with you and i ve been redirectioned by sky-tours for shanghai tokyo Quebec flight , after filling all to requirement i don t receive confirmation email .So next day i booked another flight with Flight Network.

    Sky-tours charge on my credit card and Flight Network too …So I want to know how I can refund one of the two compagny ticket.
    I asked to each compagny and I can t refund . So is internet problem or web site , I can t pay for two ticket.

    How i can speak with you

    I m in china And I need local phone number

    David Laroche

    Eticket 8801612785679 FlightNetwork

  211. To Whom It May Concern,

    I would like to start off by saying that I’ve been using the Expedia site for about 10+ years, and usually rave about your promotions and service. However, this current trip my fiancée and I are on has been disastrous.

    It started with our connection flight in Paris (CDG Airport) to Lisbon, which was cancelled. Cancelled and the excuse for the cancellation was absolutely unacceptable…We were informed that “two crew members did not show up for work”. I was in disbelief. I realize it was around Christmas time, but it was same time of year for those who travel as well. One of the main reasons we chose those dates and missed spending time with our loved ones was due to the ease that reviewers gave us on your site. On top of that we were yelled at by Air France for trying to figure out what was going on. Unacceptable. In the end, and after countless personnel dealings we arrived later than expected to our first destination.

    Unfortunately, that was just the beginning of our troubles. We were assured that our luggage would be taken care of and did not need to be rechecked in France en route to Lisbon… After 16 hours we were ready to just shower and relax, after arriving in Lisbon we were less than shocked when our baggage didn’t arrive. We had to get clothing the first day with money we saved for other activities. We saved the receipts and Expedia will be getting billed for those items. Don’t worry we are good people and did not over spend.

    In Barcelona, we spent a good portion of our first day rearranging flights. Whenwe checked our next destination flights it said we were heading to Paris when we had booked our next destination to Rome. This should have been caught earlier but for some reason this was the only itinerary that did not show on my itineraries. I called on the day I booked the tickets knowing that there may have been some miscommunication and was told that our flight from ROME to Paris Orly was still good to go and there was nothing to worry about. When we got to Barcelona I immediately called Expedia from the telephone at the W Hotel after noticing it was the wrong flight. They proceeded to tell me that “I never called within that first 24-hour period” even though I have proof of this call on my Verizon wireless bill! So the mistake on Expedia’s end cost us an extra $484 dollars! Again this stopped us from doing and buying other things we would have in Barcelona and Rome.

    Considering my family comes from all over the world, I have no problem with non-english native speakers working at call centers but if they can’t understand simple transactions and questions, then why would you hire them for an English speaking call center? Your representative’s mistake costs us close to 500 dollars… On top of that I hate being told that I didn’t cross my t’s and dotted by i’s.

    My trip was not ruined but I was not able to enjoy myself. I became paranoid that more things would go wrong, and they did. My Marriott hotel reservation for our next destination showed as cancelled on your website. I called your call center once again and the agent said I cancelled the Marriott stay the same day I booked it (July 10, 2015), which couldn’t be further from the truth. I hate being told something I didn’t do because a company doesn’t want to take accountability for their actions. I asked to be transferred to a supervisor and proceeded to speak with her. I said,” if I booked it with my 100 dollar coupon, then where did it go”? She said I cancelled it as well. This went on for about 5 minutes. She then said,”I’m sorry the representative made a mistake and the reservation is still good for tomorrow”. At this point I’m losing my mind and money due to purchasing a phone to make the call. After all I was on vacation and out of the country.

    To top of this nightmare, my fiancée was issued a standby ticket in our flight back from the states. So for the next two hours at the airport we were freaking out that she would have to stay another night. We were told the airline had overbooked by 6 passengers. They proceeded to tell us that the reason for the standby is that my fiancée did not reserve her seat at the time of booking. We showed the airline that we had booked at the same time and through the same site. This didn’t matter of course. Yet somehow after the passengers had boarded the airline gave her a seat and ticket next to mine.

    I’ve been a longtime customer and book quite a few trips a year whether it be for business or leisure. I started booking with Expedia well over 10 years ago, have referred many close friends. If I receive a detailed response (not generic) I would possibly consider using your services again but at this point I am no longer a loyal customer. If I don’t receive a proper response/compensation, then I will be posting this on every social media outlet possible. I have many friends who ask for advice on where to book and I will let them know of this terrible experience.

    Jacob Georges Stockfish

  212. There is NO customer service. I will never book with you ever again. I wish to complain about my booking with Carnival and there is no phone to talk with anyone.

  213. Terrible customer service. I had my flights planned, and when I went to try to add a hotel for only 1 day, the website changed my return date to the next day since I only needed a motel for 1 day. When I realized the error on my cruise, I called Expedia, and was told there was nothing they could do for me. It cost me an additional $220 to return home, and Expedia did nothing.

  214. Two words… “Book Direct”. Skip all of the OTAs, save yourself money, save yourself time, save yourself headaches, and save everybody money. It’s not only Marriott that would rather have people book direct. Just talk to anybody on the business side, that has to deal with the OTAs (not just Expedia, though they’re the worst), and they will tell you they would rather deal directly with the customer.

  215. I had a very bad experience with your customer service on 2/20/16, my itinerary#1128325326589 not only did the agent give me the wrong information that day she persuaded to book a hotel room that I did not want nor need never telling me it was a hostel. I was overcharged and had to call 3x about this same incident and it’s still not resolved according to my credit card company I still have three charges pending I’m waiting to see if it posts before calling back.

  216. hallo,
    due to very urgent family affairs, i may need to change my ticket beijing-munich via lufthansa. lufthansa told me to contact your customer support since i booked through expedia.
    could you -customer service- contact me as soon as possible?
    i live in beijing, china and calling from here is problematic.
    looking forward to your fast reply.

  217. SO DISSATISFIED! Your out of country service hotlines keep dropping calls! It wasn’t just from my phone, but my friend tried as well in a different city and it dropped too! I was almost done booking and he never even called back. When I called again, they said they couldn’t find that flight. Very dissapointed

  218. I booked a room at marriott at Decatur GA, on 2-18-16. , using my debit card. after my stay , when I returned home. My debit card started to be declined. Went to bank they said my card was being declined because of supicious use. The bank said info was stolen from Decatur GA. had I been there. Expedia was the only transaction to book room that I used debit card,.I guess someone at Hotel stole info or someone at expedia stole info. Quess I learned My lesson

  219. I am trying to resolve an issue in reference to #1129118538613. The computer timed out during my reservation process, during that time the date had reverted to the prior date I made for another reservation for another guest.

    Expedia will not refund the money which I understand, but moving the the reservation forward 1 day does not seem unreasonable. I contacted the hotel, they cannot manually adjust the reservation.

    The rep at Expedia tried to be helpful and recommended I call the hotel, the hotel says Expedia is the only one to correct this.

    Expedia, enjoy the money. I just won’t use you going forward and will call the hotels and book directly. Lesson learned.

  220. Poor customer service! Online price was $97.00 and representative was’nt willing to honor that price and instead wanted to charge me “their” price $99.00 WOW. So I hang up, pull over and booked my room on-line. Arrive and HOTEL IS SOLD OUT AFTER MY CARD HAS ALREADY BEEN CHARGED. Call to inform rep of this IN A STROM..he comfirms and states I will receive a refund in 5 days WHAT?? Asked to speak to supervisor and he stated it’s the policy and supervisor wasn’t I stated I WAS IN A STROM SO I just wanted to rest. He offered me to stay somewhere else and THAT WAS SOLD OUT AS WELL! First and last time…worse experience EVER!

  221. Awful service so far. I’ve booked a trip through yourselves but need to change a detail for one of the travellers. Tried ringing twice but was on hold for over half an hour before giving up, just waited another half hour and got through, only for the phone to cut off. Bet I won’t get reimbursed for the call charges! Issue is still unresolved and can’t even find an email address to contact you on. Not impressed.

  222. So I have booked several trips for June and when calling Sat to make another reservation had the worst customer service. We are attending a friends wedding in New Mexico and from there we are meeting another friend in Vegas. I 1st purchased tickets for Krissy Michael and I to fly from El Paso to Vegas and Vegas to Seattle Washington. I also purchased a roundtrip ticket for Noelle Bennett from Seattle Washington to Vegas and back with a room at the Venetian. (We were purchasing our ticket to El Paso at a later date which is why I called last Sat 3/5/16. I needed to add this ticket, a rental car, and hotel.) Upon calling to add 2 tickets from Seattle to El Paso on June 18th with a bundle deal on the room and car since its a one way ticket till 20th was were my headache started. The first person I called was trying to change my flights I had already booked. I couldn’t understand her and she couldn’t understand me. She said something about Boston and what airport out of Seattle was I flying from. I didn’t feel comfortable with her poking around with my trip at all. I told her I would call back in hopes of someone else being able to assist me. Upon my 2nd call the woman could understand me a little better and I her. So I thought I would give it a try. I was looking at my trips booked and she kept telling me the round trip tickets for Noelle Bennett was only a 1-way. I kept telling her no im looking at my itinerary and that trip was purchased and was a round trip. After a few mins of this I asked to speak to a manager. No joke I kept track of the time it was 46mins on hold waiting for a manager. The booking agent kept coming online saying please wait I cant find a manager im sorry ect… When the manager finally came online she confirmed the ticket was a round trip ticket and kept making excuses as to why the agent thought it was 1-way. I told her there was no excuse for that. She then booked my tickets to El Paso which took forever. The on to the bundle deal of hotel and car. After telling us all the deals and what companies she preferred us to use she told me to go to the website and book them. I couldn’t believe it!! 1hour 42mins later and Im told to go to the website. Are you serious? I explained this is unacceptable customer service and I would be writing a complaint. She gave me a 100$ credit that expires in the end of March. Well Ive already booked my trips spent a lot of money and actually can get a better deal booking straight through the hotel and rental car place without a bundle deal and using the credit. Krissy and I have traveled every year and have many plans of traveling every year. If this is the type of service we get, I will not be purchasing tickets on Expedia again. So disappointing. I have not yet purchased my room and car but even with the 100 credit as I said I have found cheaper prices on my own.

  223. Hi, I have just finished booking flights for my wife and I to BRNO through yourselves with Ryanair. Whilst speaking with your member of staff I asked the price for baggage and was quoted for 15kg per person £15 each way, making a total of £60. and as this was cheaper than previous quotes with other operators who incidently quoted slightly lower flights costs £70 in all as against your £109, I decided to book with yourselves. However once on the Ryanair site I discovered that the total baggage cost would be exactly double ie £120. Having booked with yourselves I am unable to do anything about this as if I cancel the flight I will be charged !!!If this is how you do business then you are misleading the public and obtaining business by giving out incorrect information. I would appreciate your comments on this matter and as the conversation was taped suggest you check that out. To say the least I am not happy as I am out of pocket.
    Regards Geoff Burt

  224. Simon in Philippines had problems with my reservation this evening from NYC to Buffalo and then we were disconnected after wasting 1.5 hours on the phone! Now I don’t know if he put my trip through and must find out ASAP. After ruining my entire evening, I should not additional have to pay for increases that may have occurred since being put on hold so long while he attempted to “around and error” and rebuild my trip to Buffalo from NYC 4/1-3. Please have someone contact me! Thank you.

  225. Today I had to deal with the customer service department and it was the worst experience I have ever had. The customer service team initially told me that they did not have a flight for me that is scheduled to leave tomorrow and I should have received a confirmation email and that it was my fault. After getting off the phone I started scrambling to find a new flight. I checked my credit card and called, because I saw that the flights were billed. I called back and was on hold again and it took over 2 hours today to confirm my flight. I was not apologized for the inconvenience, I was disconnected, called back and the customer sales representative was unable to even email me my itinerary. I am an experienced traveler and would like a return phone call to discuss retribution. I would never use your website again and never recommend it to anyone. Professionalism is very important and correcting your error as fast as possible should have occurred.

  226. Dear Customer Service
    I made and cancelled Expedia car reservation (7166768955903) because the car rental company does not accpet debit card. I was advised by Expedia to use Entreprise Rent A Car that accepts debit card and I did. However I was charged unexplained charge. I called the customer service and I was informed that it will be refunded within 5 days. It is now over 3 weeks without any refund. If refund is not paid, I will NEVER use Expedia and will advise public to stay away from EXPEDIA for ever. Thanks

  227. I have experience terrible, terrible problems. I had an 1,800 credit. That needed to be used before Sept. 16 2016. Been trying to make reservations for about a month. I must have talk to 15 agents for hours on hold at different and sometimes disconnected. They finally give me a itinerary after a month. But to get me home they told me to call back another day to set up my trip home with the balance of our credit. Since then, I must have talk to another 6 agents. To try and scheduled my trip home. No one can help me they keep giving me to other people. So I am sending a letter to the Executed Vice President, Chief Financial Officer Mark Okerstrom hope he can help me. I will never use Expedia again.

  228. On the afternoon 3/28/16 I booked a vacation hotel with Expedia and mistakenly put 5/27/16 as a checkout date and it should have been 5/26/16. The very next day I contacted the hotel Crystal Palms and they told me since I booked through Expedia I had to call them. I called Expedia and they wanted to charge me a full days room rental to make the change. I advised I will report this rip off and that is when they said OK we will change the checkout date at no charge I asked for them to send me a confirmation and as of today they won’t answer the phone or send me the confirmation. Expedia ios a rip off do not use them to book anyhting.

    • I wish I would have read these comments before I booked our trip. My reservation was deleted and the seat given to someone else. No one contacted me.

  229. Horrible it took literally 4.5 hours to get my airline credit applied to a new flight and it wasn’t by Expedia. After calling numerous times(I lost count it was so many ) the last red presentation finally transferred me directly to the airline. I had to wait each time for a supervisor 45+ minutes then they would disconnect on their end and either not call back or not even let it ring twice before I could answer. I was charged an extra $25 by the airline because of Expedia. How is it you have to wait 30 minutes for a supervisor. Unacceptable

  230. Oh also they charge you $200 for your airline credit changes and if the new flight is cheaper you lose the difference. The airline actually applies the difference to the $200 fee. So basically Expedia rips you off. They don’t tell you that info.

  231. I have been on hold for 45 minutes and during that time I began reading customer comments from their site. I am amazed at the overwhelming number of dissatisfied customers. I spoke with a customer service representative with a very strong Indian accent who needed English lessons. I am totally dissatisfied with my expedia experience and will never use their service again. THEY made an error, which they acknowledged, on my flight and I had to finally call the airlines to make the necessary changes. I hope my comments get posted with all the other dissatisfied customers.

  232. I am so upset right now!!! You’ve already taken away money from me! My husband had an important job come up so we could not get away. You took $400 away and then wanted to charge me another $400 which would give me absolutely no credit left and you wanted to give me a horrendous price for travel, which I’ve never paid that much, EVER, for that destination. ARE YOU KIDDING ME??? How do you run a business like this?? I never traveled and you ended up wanting to charge me all of these fees that would take the full amount I’ve already paid, over $1000 and then you want to charge me for another ticket price on top of that??!!!?? I don’t get it….

  233. I was talking in the phone with one laidy I think she is from india because her accent, but the thing is that we was talking when she start laughing about my accent because I don’t speak very well the English and I think is rude somebody do something like that to you is like you don’t have education well I think the company need to work more with the costumer service because is horrible

  234. My family has been using Expedia for years as our exclusive online travel agency. We have always had positive experiences and find the online platform both easy to negotiate and particularly helpful in arranging complicated multi-part trips. We love Expedia. Unfortunately, my experience over the last 24 hours has been very upsetting.

    You see, six months ago, on 11/5/2015, we booked our April family vacation through Expedia. This trip included four (+ lap infant) round trip tickets between NYC and Miami (Expedia Itinerary# 1120668068563), and a travel package (flight and hotel) for four (+ lap infant) between Miami and Atlantis (Expedia Itinerary# 1120668142245). To make this family vacation work, my husband spent hours on your site making sure that all the moving parts would fit together. Our purchase for the two itineraries identified (NYC – MIA and MIA – Atlantis, Itinerary # 1120668142245) totaled close to $4,000. That’s our travel budget for the year.

    Yesterday, we received an email from you, Expedia, saying that our 3pm flight from Nassau to Miami was changed to a 5:30pm flight. (See change below.) This change makes it impossible for us to make our 5:58pm connecting flight in Miami on American.

    My family (we have a 10 year old, an 8 year old and an 18 month old) has spent thousands of dollars on this family vacation. My husband spent days constructing the itinerary, and I spent quite literally hours on the phone with your customer service representative this afternoon – 45 minutes of which was spent with a supervisor. The supervisor insisted that all she could do was get us on an earlier Bahamasair flight, leaving at 6:45am on Saturday morning. I conceded because I wasn’t sure what else to do, then realized after the phone call that her solution essentially ROBBED my family of an entire day of vacation in Atlantis. Instead of enjoying our last day in the Bahamas, your supervisor provided us with a 9.5 hour layover in the Miami airport.

    This is unacceptable and I am asking for your help in reconciling this situation. As we have paid for 3 nights at Atlantis, we won’t leave before Saturday 4/30. However, we need to be able to catch our 5:58pm flight on American in Miami, in order to get our family home. Our family vacation time is hard to come by and we were meticulous in booking our arrangements through you to maximize the time we do have together.

    There must be a better, more customer-friendly AND family-friendly solution to this situation.

    I thank you in advance for your consideration in this matter and kindly expect your response promptly.


    Kameron Lewis Levin

  235. First…I need help…and do you think I can talk to someone who speaks English??
    how hard is this. If Expedia has resorted to leave their customers stranded…then after some 20 plus years…I will quit Expedia.
    I am traveling to Main…and then I am taking family on train to Boston…I made a hotel reservation thru Expedia…I never received a confirmation. (pril 22.. also asked not to be close to elevator…and view).. Totally unable to talk to anyone at Expedia…now on hold…for past 10+ minutes…for someone…asked for us person…but none available they say..
    I call hotel…they have reservation…but such scribbling on notes unreadable. they cannot take the request because they cannot read it…I want my confirmation ..WHAT HAS HAPPENED TO EXPEDIA?

  236. your home page should have expedia customer support phone numberposted just line the other agencies for the customer that need help. It is not easy to find your customer support phone number.

  237. We purchase round trip flights on Spirit from Latrobe to Myrtle Beach to stay at The Springmaid Beach resort thru expedia leaving Latrobe PA on 4/15/16 and returning 4/17/16 for our 28th anniversary. On 4/15/16 at 3:10am we received a call that our 20 year old nephew had been hit by a drunk driver at the University Of Houston and was on life support. We made every effort to contact Expedia, Spirit and the Springmaid Beach Resort to postpone our trip to another date. We were told that Spirit would charge us more to cancel the trip then if we just didn’t show up for the plane or just go. We did not want our money back just to postpone our trip until we knew how our nephew was. So with heavy hearts and not knowing what else to do we decided to give the trip a chance and go. On Saturday we received a call in Myrtle Beach that our nephew had passed away. We then called Spirit again with the same cold hearted results. My wife made other arrangements to fly to Houston and I took the Spirit flight back to Latrobe on Sunday. We asked again at the check in counter and were told that it is Spirit policy no refunds and no postponements or change of flights. But Spirit did sell my wife’s paid for seat beside me.
    We also tried to get Springmaid Beach Resort to Postpone our trip we did not ask for a refund and they told us they would not.
    We were also not told of the site being under construction and in disrepair. The rooms were nice but the property was not as the website shows it and Marlins is not a restaurant it’s a convention hall with a buffet set up in it.
    I am very disappointed in Sprits and Springmaid’s cold hearted and unfair policy.

  238. Expedia travel insurance is a scam. Customer service is a joke. I bought the travel insurance through Expedia and submitted a claim and called in to customer service at least 7 times. I never received a refund. Tonight I was on hold for 3 hours. The supposed supervisor said I called in twice previously and that they would pay $40 exchange fee instead of the $580 fees I paid to change my tickets. The funny thing is that the previous 6 times I called they said I would be paid and the payment would happen in the next 5 days or so. They are a bunch of liars and scam artists. Do no book with Expedia!

  239. I just spent 15 minutes on the phone to cancel one of three travelers and making sure the remaining 2 travelers had adjacent seat. The representative didn”t know the word adjacent. In addition I was very frustrated after being put on hold for at least half this call. She told me that she could not change the seats. She could not request a cart only a wheelchair. Having people who answer the calls from the US have english as their first language would keep me comeback to your service. As of now I will not be back.

  240. I am looking for expedia customer service address mail because I have already registered with expedia , till now I have no respond , I am owner of a hotel in Mauritius , If someone could help me pls


  241. To whom it may concern,

    I have recently booked a trip from Beijing-Geneva with A few days later Expedia contacted me regarding a change from China Airline. China Airline modified its schedule and I had to “rebook” another flight.

    I was amazed by the professionalism, efficiency and friendliness of the staff. I spoke to Karim, Mr. Ihab (i hope i have the right name) and their supervisor Christina. They were very concern and very reassuring.

    I will definitly recommend to my friends and colleagues.

    Best regards

    Catherine Forestier

  242. I will NEVER EVER rent a car through Expedia again. Booked a car and the car rental place didn’t have cars available. But Expedia still charged me the insurance and wouldn’t refund me. I’m calling corporate!

  243. For the second time i reserved through Expedia my airplane and i dont receive by mail any receipt or confirmation of my travel. Can you resolve it please?
    The Flifght was reserved at the name of GORDON ROBERTSON this morning by Expedia. The flight is American Airlines 11:o2 from Phoenix to Montreal may 20. THe credit card card that pay the flight is at the name of Paule Lebrun.
    Would like to receive thios confirmation at my amail. Thank you.
    Paule Lebrun

  244. I will NEVER EVER rent a car through Expedia again . They charge me for the just for booking 107.47 , have to be for free and Alamo charged again . The customer service are arrogant as…….
    Also for life insurance charged 2 x

  245. I made reservations for a trip to Quebec 1/25/16, travelling 6/2-6/6. Expedia email indicating WestJet change on 2/6/16. 4 Expedia emails indicating Delta change on 4/7/16. No additional emails from Expedia. Travel on 6/2. During travel, email from Expedia indicating WestJet cancelling 5 flights (I am already on the way). Call Expedia and am told they cannot help me, I have to call airline. The rest of my traveling on 6/2 is not cancelled even though email indicated it was and we arrive at final destination. I did not call airline. Spent 3 hours on phone with Expedia during my vacation to reinstate the cancelled return flights. Disconnected and had to call back. Told I had to talk to airline, transferred to airline and was hold again. Original flights were lost and had to arrive home 5 hours later than planned. I would not have selected this option. Expedia does not own or follow up. I paid Expedia $1828.04 and expect Expedia to be my point of contact. Expedia did nothing but take my money. If flights are cancelled, options to change airlines should be supported. Expedia should absorb as cost of doing business. Do not offer things you cannot deliver. The flight choices along with the hotel bundling was a package deal acceptable. Making my return 5 hours later than planned would not have been selected originally had that been the only option. Your customer service people are hard to understand and have no authority to made decisions. I asked multiple times to speak to a supervisor and was not transferred. I was disconnected and they did not call me back. I had to call in again and be on hold 15+ minutes. Not an acceptable way to do business.

  246. Hi,
    I made a reservations at Park Hyatt Seoul through your company and made some changes on the dates, but it seems that Park Hyatt Seoul still have our old dates and not the updates ones. I did receive an email from you confirming my booking & changes. Our updates dates are from June 24 to July 1.

  247. Booked a room through Expedia.. Received text message AND email stating that there was NO need to confirm. When I got to the hotel, they did not have my reservation, nor did they have any available rooms!!!! After driving 6 hours, I had to spend another hour on the phone trying to find another room. Ended up having to stay almost 30 minutes away from the event we were in town for! I will never use expedia again!!!

  248. I received an email to say my flight had been cancelled Ive spoke to 3 consultants from expedia and they keep transfering me to another area. My flight is still cancelled. You need to fix your call center and number

  249. I booked a room at Springhill Marriott, in Council Bluffs, Iowa, for June 3 (our 55th wedding anniversary), only to get there and find we did not have a room. When we got home, I checked with our credit card company, and found out we had been charged for a room on May 30. There is no possible way I would have booked a room for that date. Someone on your end made a mistake and we would like to have something done about it.

  250. Expedia is extremely disappointing. I booked a flight online and after printing my ticket I realized I selected the incorrect time for my return flight. I called customer service less than 10 minutes later to change the flight time. The representative wanted to charge me additional money saying the earlier flights were more expensive. Not so, I had just looked at the return flights the prices were not more expensive. I unfortunately in my haste selected the wrong return flight. The representative was clueless and did not attempt to provide me good service or experience. I told her cancel my flight. I then went to and found the same flight at the correct times with a cheaper price. $100.00 cheaper to be exact. Please customers do your research when it comes to booking flights. I may would have continued to use Expedia however my bad experience caused me to use another provider. I will not be using Expedia in the future.

  251. I just booked a room at the Hyatt House Dallas/Lincoln Park in Dallas Texas. AFTER the booking was complete, I noticed that there was a $14 per day parking fee that was NOT advertised as part of the booking price. These types of fees should be PLAINLY and CLEARLY advertised BEFORE the booking, not after. I am tired and I need the room for those two days, or I would cancel and start over with another booking service. For what it’s going to cost me, I could have booked a nicer room, and gotten parking included. NOT a happy camper. NOT truth in advertising. I will not use Expedia again.

  252. I am still on hold after talking with a supervisor for 1:34- not minutes- HOURS!!!!!!! God help me!!!!! Why won’t they come back? Still holding!!! I called on my cell phone simultaneously to see if I could find where she went and the doofus I spoke to wanted to start the entire process all over again!!!! #hateExpediawithallmy❤️

  253. I use your site very often for both all of my business and personal travel. I booked a flight and had an emergency where I needed to cancel because my mother was very sick. I contacted your managers via phone and the said they would refund me the total I have yet to see it and I have emailed several times without any response.

  254. I just learned that Expedia just hired C. Clinton, the one that used Clinton foundation to pay for her wedding dress, with money stolen from Haiti.
    I and my family will make sure to never use , or visit your web-site ever again.
    Looks like you are now a part of the Clinton Crime Family.
    Shame on you

  255. I made a reservation for Motel6 in Hillsboro for ONE person & ONE night but was charged THREE times on two separate cards. Motel6 claims Expedia reservation was for 2 rooms on 3/23/17 which was WRONG! RESERVATION WAS FOR ONE PERSON & ONE NIGHT ONLY IN 3/22/17! Expedia cannot get the information correct with the hotel even though it sent correct confirmation! I will not use Expedia or Motel6 ever again & will share my experience with everyone I know!!

  256. Don’t use Expedia I was charged by hotel and Expedia. I paid over $200 dollars for 1 night stay at hotel. Hotel acted like they had nothing to do with Expedia. I got a automated when I tried to contact Expedia it said it showed I had cancelled reservations yet it still charge me .
    I will never use my credit card online like this again

  257. Booked a Cancun trip with Expedia that included ground transportation to and from the airport. The provider was Super Shuttle Mexico. After arriving at the pickup point they kept us waiting for 1 1/2 hours and then we finally took a cab.
    We complained to the Expedia rep. at our hotel and he cancelled the return portion of the shuttle ride and told us that when we get back to contact Expedia and they would issue a refund for 1/2 the cost. We did this and Expedia told us that we would not get a refund even though THERE EMPLOYEE told us we would. No way to review the lousy shuttle service on their site or the lousy Expedia customer service. Will never use Expedia again.

  258. Terrible service to make changes to my return flight. Expedia could not change the booking for me since the morning and tt took over 60 minutes (2 international phone calls) to tell me that. I could manage to do it online (lufthansa website) in less than 5 minutes. Terrible service and this is not the first time. I will reconsider booking any airlines tickets with expedia although I am an old good customer.

  259. Not a happy person. Expedia booked a room in Charlotte for us. When we got there, we were told we were bumped. Expedia kept me on hold while trying to find a room. They found one 5 miles away. I found one next door. Skip Ahead – got my charge card receipt today. They charged me for the room that we were bumped from. Took me an hour on the phone for them to refund the $606.78. I don’t understand how they could have charged. The person on the phone that day at the hotel was very hard to understand.


    I have been trying to get help with a coupon issues by Expedia that does not have a code. This was a good will offering because of a horrendous experience in Positano that was booked with Expedia. Right, try to use it, but it is in black and white. They dont send a code, so yu can’t use it. Bye By expedia, we travel all the time, but will not be booking with you.

  261. The post is excellent. Expedia service is terrible. I am in Brazil trying to change a tkt I bought from Expedia. It’s a nightmare. The airline says that the change has to be done through Expedia where I purchased the tkt. I am unable to contact cause there’s no toll free international. This is so Third World and ridiculous. No more Expedia

  262. people use your head for a minute for hose who say “I will never use expedia again!” or will use another travel agency let me inform you that almost any travel agency or website you use is probably property of expedia inc.

  263. All my emails went unanswered
    VERY Unsatisfied 1st time user/customer of Expedia

    Not only did Expedia make a mistake. No one ever answered my emails.

    Very disgusted with the services you provide and your customer service. I have already left a negative review and I will also let me friends, family, and coworkers not to use your services.

    It has been a week and my credit card still has been credited

  264. Dear Sirs,

    This is to inform you that when I booked this ticket online for my daughter Corinne, the system mentioned that the ticket allows 1 piece of luggage outbound and inbound.
    Today, I was checking the ticket to print it out and found out that the inbound ticket doesn’t allow any luggage. A system error must have occurred and therefore you are kindly asked to rectify the ticket and allow 1 piece of luggage, without any additional charges.
    Thank you for your assistance and help.

    Kind Regards,

  265. where can i complain re the discount , i use the bdo promo code only 1 room is discounted the other room no 10 percent disc , where do i complain

  266. I am made to believe that EXpedia is the parent company for Trip Advisor to whom I have sent 6 messages . All I am trying to do is unblock an Owner from the Trip advisor site in order to book her house in Cyprus. Seems simple to me. But no . not according to the contacts I have had.As you are the parent company could you suggest anyone in authority I can contact (with some sense) to sort out this problem. Your help would be very much appreciated

  267. I am on hold with customer service for 2 hrs 22 minutes and no supervisor available. Expedia made a mistake and do not want to take responsibility

    Hope they will go out of business!

  268. Please explain the difference between buisiness class (i) and buisiness class (d) with singapore airlines recently booked ref YHHCF thankyou joanna morgan

  269. We have used EXPEDIA for years they let us down and cost us money.
    We recommend you do as we are now going to do – DON”T USE THEM EVER AGAIN!

  270. Hi, I booked a flight and hotel on Monday, 10/16/17. I never received a printout re my trip. I called Customer Service yesterday and s/w a nice young man but I still don’t have my printout. I’ve used Expedia several times w/o a problem so please fix this one!
    James Dillon

  271. Expedia is terribly ridiculous. Do not use this travel agency. Don’t get in a difficulty with this agency. You will not be able to reach them by phone and maybe by any other means. Stay away from this agency. I booked through Expedia on 10/18/2017 from Houston to Harare to return to Houston on 10/24/2017. I had a layover in Dubai for 14 hours. From Houston to Dubai is 14 hours and then I had to sit in the airport in Dubai for another 14 hours. It is the responsibility of Expedia to secure the ‘voucher’ for you to stay at the hotel, dinner and breakfast in Dubai. Expedia neglected and declined to do so. The airline told me that the Expedia was supposed to secure the voucher 24-48 hours before departure. Somebody is not doing their job and should be fired. They made my flight difficult and miserable.Very Disappointed. Sitting on a full plane for 14 hours is like being in straight jacket. You need to take a shower, get dinner and take a rest. Not sit in an airport. I didn’t fly for free. The voucher was available. I flew this same Emirates airline in February to the same destination and was facilitated appropriately. Only it was not through Expedia. Good bye to Expedia. You are not a rookie.

  272. My expedia online is in different language. How do I get this back to English? Without hitting the American flag each time I go on site. Trying to make vacation plans.

  273. Never ever, ever use Expedia. They use sneaky tactics. They agreed to cancel a portion of my flight that was fully refundable, only to charge me again. Then, miraculously, they cannot undo the re-charge. this is the worst company I have ever dealt with.

  274. I searched on 11/1 selecting round-trip business class flight from Detroit (DTW) to Shanghai (PVG) on 11/29 to 12/12 and got 1-stop @ ORD on 11/29 and nonstop on 12/12 for $3820. But when I booked and check confirmation, it became main cabin class flights for all segments. Obviously system issue, as this was not what I searched / booked for and this price is 2-3 time higher than otherwise economy class flight anyway. I called Expedia on 11/2 to requested for correction to business, but the agent did nothing but changing my email address in your system to the same email address. What a joke!

    I therefore cancelled the flight within 24 hours to avoid the charge and just shared this experience at a review site, as informed to the agent at the call. I was a frequent user of Expedia but not sure anymore.

  275. False advertising. Spent about an hour trying to make a car rental reservation with a rate showing as available. Charge even made it to one of my credit card. Used 2 credit cards because at one point I thought the issue might be with my credit card. Considering there was a refresh each of the 9 times that I tried to make the reservation over about an hour, I believe that proves that the rate was available. And I am now being denied the rate. That’s false advertising. Frustrated and disappointed. Unprofessional customer service.

  276. I have a package trip with Expidia. The booking in Oak Harbor ,is clean ,well staffed. They dont have the extras,like a working hot tub, a shower that wont cook you like a turkey, bad joke . Sink wont drain ,.E -mail me back . My daughter is heading back in the US navy , oversea , again . I’m all over the map to see her every 6-months.I need the Extras.

  277. Hotel clean , not a issue . At least the Wi-fi works . I hope that Expidia takes this info to Heart. my time with my Daughter is so important . Navy is tough ,no joke . She would like a hot tub, or a easy operation of a simple shower . She is 6-months oversea ,6 – months State side . Shower has to work ,not cook ? Happy Turkey day. Not a great vacation

  278. I searched for hotels using the city Franklin Lakes, NJ. I further filtered my search by closest hotel. It gave me the Comfort Inn in Somerset, NJ as being 2.5 miles from Franklin Lakes. Since I am not familiar with the area, I booked the hotel. It is actually 46 miles away, which has caused me great inconvenience. Since I am only here for one night, it’s too late to make a physical change to a closer hotel. But, I am wondering how this happened.

  279. I had to cancel a hotel reservation due to work at the last minute. The customer service rep was very helpful. I was not charged a cancellation fee. Thank you for making it easy ..

  280. Never use Expedia! The customer service agents will tell you any lie to get you to book. Once you book and pay in full, you’re screwed. They tell you that you can cancel within 24 hours and receive a full refund…this is a lie. They told me I could add the Travel Protection Plan within 24 hours with no problems…this is a lie. Once you pay you will spend hours on hold to no avail. The call service people in the Philippines are terrible and have no power to do anything. You’ll be told you need to speak with a supervisor, but good luck finding this elusive creature. They need customer care agents with some real authority to take care of their clients. We spent almost $12,000 on our trip and then we’re left with no support. Expedia has no credibility and can’t be trusted.

  281. I was so disappointed when our flight to Santa Ana from Santa Rosa, CA was canceled due to fog which did not allow the planes to land. So they circled and circled, ran low on fuel, planes had to refuel in Oakland, they returned and then it was decided that it was still a no-go. I called Expedia, was helped immediately with a very pleasant surprise that my hotel charge at the Hampton Inn in Garden Grove
    was canceled. Thrilled with your service and will not hesitate to make future reservations with Expedia/Travelocity. Thank you ever so much. My experience with car rental via Expedia/Travelocity was identical.

  282. To whom it my concern:
    I booked a hotel brought I contacted the hotel and was told that I did NOT have a room. I then contacted Expedia customer service. I spoke to 2 different women in the Phillipines. Neither one of them was if any assistance. Today is my 1st anniversary and I’ve been a long time Expedia customer. This is the worst thing that could’ve happened to us this weekend. We drove 2.5 hours to San Diego. YOUR staff wasn’t able to help at all. We had plans to celebrate our anniversary, but instead I’ve been on the phone with YOUR customer service staff in the Phillipines for over TWO HOURS with NO resolution. I will NOT continue to use Expedia. I will NOT recommend anyone I know. Thanks for nothing Expedia. Thanks for ruining our anniversary!

  283. We have purchased several vacation packages with Expedia and today I am most unhappy with our experience with Expedia. We selected and paid for a package to Barcelona and very specifically selected non-stop flights with Air Canada. We paid additional for non-stop flights. We were notified today the flight was moved to a day earlier and was now with one stop. Expedia did try to work with the airline for compensation, unsuccessfully. The supervisor “Mike” was unwilling to approve compensation/ assistance in an additional night of hotel (as the flight was moved up) or any compensation. It is my belief we paid for a specific package, elements have now been removed from our package, and Expedia is unwilling to recognize this. If we had initiated the changes we would be required to pay for the changes. Very disappointed. This will impact future decisions when selecting a company in purchasing travel and vacations.

  284. As a front desk clerk for two year I ca personally recall sooo many terrible experiences with expedia customer service. While there were helpful people they were very few and far between. just a friendly buyer beware for this booking agency as they excel at being unhelpful and for calls to mysteriously drop. If you do book through them don’t expect it to be easy if you need to change the reservation in anyway whatsoever. I have been given the run around as a clerk for over two hours at one point just for a simpl date change for a guest. BUYER BEWARE!

  285. I cannot get on to your website for 2 days now, trying to book a trip it is very frustrating. I have booked several trips through expedia and never had this problem

  286. I cannot cancel online no matter what I do.we are ill and need to cancel -we are in SYdney jetstar booking MD2FQS # JQ 785. Sunshine coast to Sydney March 5 Please please do this- we cannot and we keep going in circles.Include cancel
    penalties.Thanks Frances and Herbert Kramer

  287. Was online with a rep today …45 + minutes attempting to book reservation @ Talbott Chicago. He attempted to scam us..mis quoted rates for 2 adults..3 nights..told us must be paid in full or hotel will cancel……quoted us a TOTAL price…taxes etc of $835.23..later discovered actual price was 982.64….took our credit card info under false pretenses. told him I would pay one night in advance…balance on checkout..he said one night is 398.00..check in 6/23..check out 6/24…told him he was being deceitful…do not charge my card. Will file complaint with FTC.. internet fraud

  288. I recently travelled to New York on the 15th of March we made our booking through your company the taxi firm Carmel were meet us we were not given a place to meet them so we were stranded and had to get another which cost 72 dollars we stayed at Citezen M in Broadway I got in touch with Carmel taxi firm and they said I had to get in touch with your company to get reimbursed I would be gratefull if you could sort this out

  289. Thank you for your perseverance over my 3 month nightmare with Amex, Choice Hotels and Expedia attempting to get a $2300 non-refundable mistake corrected. Your efforts in verifying your call center”s cancellation of this mistaken reservation are truly appreciated.

  290. So you are going to get political now and boycot Laura Ingraham well I don’t do business with companies that get political because I believe we have enough politicians as is. David Hogg is a foul mouthed kid who now thinks he is god. Can’t stand him. Do you remember target getting all political, look at their stock prices, used to be in the 80’s now it is in the 60’s. I don’t shop there anymore and my family won’t either. You were shortsighted and foolish.

  291. Concealed Carry Yoga Pants Sell Out In Response To ‘Me Too’ Movement, Threats To Second Amendment
    not a good idea to drop advertising because of a teenager’s tantrum.
    but then, looking at the reviews on your website, you’re not going to last much longer anyway.

  292. Used Expedia for years. They join boycotts that directly attack freedom of speech and are anti-American. Will never use Expedia again. They have become increasing incompetent over the last fews years anyway.

  293. free speech only applies to liberals in your company if they are old enough to march and cut class then they are old enough to have comments made about them and take it just a bunch of cupcakes

  294. You just lost my business we do have the first amendment in America and in no way was Lauras” comment offensive. I have been a good customer for many years but no more. Susan Cardoza

  295. you have just lost my business we do have the first amendment in America. Laura”s comment was not offensive just true. I have used your site for many years but no more

  296. I am a big fan of Laura Ingraham. She made a silly mistake criticizing David Hogg on her personal Twitter account and apologized for it. You would think she committed a felony the way your company pulled its advertising. Hogg is the real bully since he will not accept her apology. Your company should not give into Hogg’s lack of forgiveness and his retribution against a fine commentator. The only way I can fight back is to boycott your service!

  297. When Expedia becomes political and tells us what we are to think, it is time to no longer use their services. Was planning a cruise to Alaska for a family of 6 but there are other options out there. Ones that don’t tell me what I am able to think and how to vote. Enjoy

  298. Dear Sirs:
    I want you to know that I am very, very disappointed with your allowing politics and the gun control issue to enter into your decision to cancel your advertising on Laura Ingraham’s Fox News show. Therefore, I and my family will no longer be looking to patronize your business products based on that decision. I will also be talking to our friends of like mind to do the same.

    Richard L. Riley

  299. I am sick and tired of biased media and news. We ALL have a right to freedom of speech. I think these kids in Florida are totally out of line. SNOWFLAKES. There is a lot of tragedy in the world and many good, peaceful people working to better this world besides their cause. David Hogg is becoming a selfish Hitler. Laura Ingram was NOT AT ALL out of line with what she said. You drop Laura, we DROP YOU. You have been placed on our list of businesses we don’t need to affiliate with. Perhaps you should rethink how the majority of people feel in this country.

  300. I will be boycotting all the Expedia brands.
    Pulling your advertising from Laura Ingraham is an explicit endorsement of all those who deny free speech and purposely replace mature, intelligent discourse with vulgar speech and sloganeering.
    Bad marketing move.

  301. airline travel is hard enough without bulling and punitive agents. last Saturday March 31 we were making a coast to coast trip after our cruise. our return tickets to SLC were with United purchased through Expedia. Our day started at 4 am.
    Most airlines that I know of allow a carry on and a personal item policy. we chose the united flight because it got us back at a decent hour so we could make the 3.5 hour drive back to our home in Idaho.

    we had tried to print our boarding passes online on the ships computer/printer but were unable to with the directive we would have to see an agent at the airport. We were informed, when were arrived at the airport, that we would have to check our carry on because of the nature of the ticket we purchased. we weren’t happy about it but did so at the extra cost of $50. We were placed in the very back row 38 and had a bumpy and straight backed ride for over 6 hours.

    On arriving at San Fransico for our transfer flight of an hour and change to SLC we were the last passengers to board.At that point we were ambushed (for want of a better word) by a United agent. He/she said the carry on bag of my wife needed to be checked even though we had just gotten off a United jet of the same size and model.

    I have to interject here that my wife has used this same personal item bag for over 2o years of flying with all the major airlines United, Delta, American, Alaskan, frontier, No airline agent had ever given her a problem because of it. It always has fit under the seat, even with the small computer planes that have much shorter routes.

    My wife was forced to give up her personal bag before she could board the flight. I was sent on to board by my wife since my protests were falling on deaf ears. But after taking about 10 steps I turned around and went back to ask the agent if this had anything to do with the ticket we had purchased through expedia? she/he said yes. So I went to board.

    She boarded about 3-5 minutes later and when she reached our back seats she was seething. She told me to guess what they had charged her to check her personal bag.. I guessed another $25? No… $50? No… $175!
    She told me she had felt bullied, punished and embarrassed by what took place.

  302. Dropped Laura Ingraham on Boss Hogg’s Orders. I’ve used Expedia in the past but no more.

    You want Business see Boss Hogg not me.

    Hey Frank Higgins Choice Hotels has done that to me and a lot of other people, it looks like a RICO operation.

  303. Expedia joins the list of companies who don’t believe in free speech. Laura Ingraham had every right to say what she wanted about that leftist punk, David Hogg. He is an angry jerk who is being used as a pawn in the lefts attempt to abolish the first and second amendments. Your company caved to a punk. Shame on Expedia. I will never use your company again and I am sure there are many on that list. You will lose half your business and you deserve it. What a bunch of candy asses in this country. No guts.

  304. Very disappointed that are no longer advertising with Laura Ingraham. She is one of the most popular shows on Fox & a truth teller unlike the Mr Hogg guy who is a thug and his use of the English language is truly lacking. I will no longer buy from you & I will tell all my friends.

  305. I will never use Expedia again because of Expedia getting involved in politics. Very stupid move on your part to drop advertising on Laura ingraham’s show. Remember what happened to target, Kellogg’s and Starbucks

  306. I went through the effort of booking a big trip on Expedia. Once I completed everything, I hit enter, & a msg said my trip didn’t book. Called the 800 # & a guy answered & went thru my trip by asking me the details. I felt he knew the details, but was messing around. In the background was loud talking, like a frat party! Guys hollering to each other about break times! For 16 minutes! He proceeds to up my charge by 2K! I explain I didn’t need a hotel for 10 days, he lowers the $ but still more than original price. He asked for my CC # & I said I’m not giving my CC# to some guy in a foreign county, cancel it all, I will never use Expedia again!!

  307. I noticed that the price I got quoted was 20.00 more per day, than the price if you go directly to the hotel and book it. I feel slighted and I will definitly think twice before using them again

  308. I attempted to book a trip on Expedia 4/11/2018 on THEIR website, I went through the entire process, received a message from Expedia that the trip could not be booked so I started the process AGAIN this time it went through. In the interim the first booking apparently did go through so now I have 2 trip booked on the same dates for hotel, flights etc. So I called Expedia, was told it would be cancelled but they still charged my credit card for 2 trips. They told me it would take possible 2 billing cycles to get the credit, this is a crime all because of their error. Never again will I use Expedia for travel

  309. Good Day:
    I read that your company is considering withdrawing your advertising dollars from the Laura Ingraham show. She did not attack Mr. Hogg for his beliefs. He inserted his college rejections into the discussion to further his agenda so these rejections became fair game.
    He made the decision to become the face of his movement so I contend he needs to be treated as an adult and not dismissed as child. Remember, half of the people will disagree with your decision and you will lose their business. I will be one of them If you do nothing most will not even notice.

  310. Hello

    I’m contacting your company to express our extreme dissatisfaction with your lack of communication that the our AIR FRANCE flight from Vancouver ( confirmation # NA9Q77) departing April 15 was canceled due to Strike action. Therefore if we had not tried to Check-in the previous afternoon and waited until the expected Check-in time for our 1:25 pm Air France flight 379, our chances on receiving new flights with a similar arrival time to our final destination would have been very unlikely. I would also like to add that after finding out about the strike from the AIR FRANCE ticket agent I carefully checked all my emails for any notification of an AIR FRANCE strike to take place the day of our departure with no success.

    Also our Expedia hotel reservations at the SANSI DIPUTACIO (Confirmation # 256910295) was a huge disappointment. Upon arriving at the hotel we were issued a room with no windows. There was a balcony door with no handle but completely bricked in. The bathroom window was bricked in as well.
    Both my husband and I felt very claustrophobic.
    When we asked for another room they agreed but were unable to provide us with one for at least 2 hours.
    The room was barely acceptable. The beds were not what I reserved, the air conditioner hardly worked, the bathroom had no towel racks, and the shower had someone else’s hair in it.

    We noticed that they were renovating this 7th floor. This may explain some of the discrepancies but continues to be disappointing.

    As we have used your company on a number of occasions to meet our travel needs and hope to continue to do so I feel some compensation should be offered to us.

    Thank you for your consideration.

    Lucille Plant

  311. This letter is to rich barton,or Richard bangs,i want to see how much yall care about your customers you wont have any if you keep having bad reviews……….I booked a hotel at family inns of America,hadnt been on vacation in 5 years I work 2 jobs just to make ends meet,so I was excited to get away,only to drive fifteen miles,and get to our destination new Orleans,and the front desk at our hotel informs me we have no reservations,after arguing on the phone with your represenatives for 8 hours,they couldn’t find a hotel for us so your represenatives,made us drive another 30 minutes to a suburb of new oreans,to (slidell) well we get there after your representatives told us we had reservations there well we get there no reservations….can you only imagine how we felt after driving 15 hours to get there and arguing with expedia represenatives for 8 excrusiating ,can you only imagine,putting yourself in our shoes,a town where we know no-one….and we were informed that hotel was in a drug inflicted territory….then the hotel still charged our card again after yall had already taken money out for our room…..its stuff like this that makes business bad in America…… disappointed but lesson well learned…..are you all running some kind of ponsie scam???????will wait on a response not to mention the gas driving back and forth from slidell to new Orleans all because a big mistake on yalls part……


  313. i booked 5 tickets returm from Bahrain to Kuwait and the cost was deducted from my account but no confirmation received from Expedia or the airline !!! i contacted the airline and they confirmed the tickets were cancelled !!! why and by who ? i donot know.

  314. Expedia is horrible. It told me there was no front desk at the hotel — a falsehood — and that I would have to call the hotel directly to check in. This after Expedia took my online payment. Expedia put me in a smoking room, not offering me a choice even though both types were avail. My first and last experience with Expedia.

  315. Hello
    My name is Debra Byrd from Clarksville TN. On April 22, 2018, I made reservations to Park Tower Inn, Pigeon Forge, TN. I was told to paid the full of amount of $471.96 – confirmation #7347425171745. Our reservations for May 25-27, checked out today and the charge was only $377.07. I asked Park Tower about the different amount, they said I would need to contact Expedia. After talking with Expedia they said, it was booking charges etc. So making the reservations with Expedia to get the best rate, has cost $94.00 extra. I sure no one cares and just another complaining person.

    Debra Byrd

  316. I think you have one of the worst customer service operations I have ever experienced. I am trying to get some help and it is not working. Send me an email and we can talk about my reservation.

  317. Horrible I am trying to reach out customer service regarding flight details and only number someone answer was criuse\group booking
    What customer service we are talking about ??

  318. Warning about Expedia
    They have no control over flight info once the order is placed.
    I needed a spelling correction only my wife’s last name to match my her passport and they couldn’t even do it. They recommended I purchase another ticket even though the original ticket was non refundable. The original ticket was $675. Since my wife and I are traveling with a 5 year old we all need to fly together. Now the the flights a week away the replacement ticket was $2100.
    They offered a credit for the $675 but there will be a $275 penalty to use it. They are full of sh*t and waisted hours of my time. Both AA and British airways would have made the correction without issue had I not used a Expedia as my agent. Talk about BS. They excepted my reservations and took my money in a second but even weeks before we fly they could do nothing to correct a misspelled name.
    I had to keep this new ticket a secret because if my wife found out she wouldn’t enjoy the trip

    Never purchase airline tickets through Expedia. Most airlines will price match and will make changes.
    Same with hotels. Use the sight to find deals but contact the places directly. Sometime you can even find better deals.

    Expedia’s customer service is useless they have no authority and are trained to annoy you into giving up. It worked for me. I’ve now secretly paid $2700 in order to enjoy my 10th anniversary trip.

  319. I went to pick up my car rental which was paid in advance. I presented my drivers license and my bank credit/debit card and I could not get my car because they would not accept my bank card. I was driving with my grandchildren to the Texas beaches. I want my money back and also price of insurance on car. This was a horrible experience plus the fact that the lady at the Dollar car rental was very rude to me

  320. Hello, I have booked a ticket from Nanning to San Francisco. August 17 to August 25 My email address is incorrect. Can you send the correct confirmation number to this email address? Ticket name:Junkai Ou

  321. Please drop the song in your commercial, it’s played a thousand times a day & you have used it for years

  322. I was charged for my room twice. I really wish customer service would call me or send me an e-mail like they said they would. I talked to them yesterday, and was told I would receive an e-mail within 24 hrs, and I have yet to hear anything; hour 28.

  323. Dear Folks,
    Before you get into promoting Oklahoma City, you should be aware of our increase of crimes.
    It is NOT advised to waste time in OKC. It is too much chaos with construction and very stupid crimes.
    we wish instead you promote other areas of this Beautiful states instead.
    No one wants to have a bad trip to remember for ever!
    Thanks and be safe
    M. Young

  324. Greetings,
    My name is Nasri Taha, today I made booking with you from YYZ TO YSJ, 13-25 October, you deducted the amount from my account, and did not issue me a ticket, could you kindly take necessary action and update me on this issue
    Nasri Taha
    13-25 October 2018
    Amount $ 279.10
    Phone 00971554955062

  325. None existing.Hard to find.Always back to phone No’s(24/7)No answer.Clearly states from Europe !You will answer.NO.
    I have hired a car through you so the fact I did not get it should be resolvable.How do I reach you.

    Kind Regards
    Gary Smith

  326. Hi, i am facing problem for the hotel room charges. I received an sms notification yesterday where Expedia has billed me CNY 1293.40 to my credit card. At the check in at hotel, hotel has also billed me the charges CNY 1293.40. With this would you pls cancel the charges make at Expedia? Pls reply ASAP on this matter as i am leaving the hotel on 19 Sept. Thank you

  327. I’ve not had customer service this POOR from any company I’ve ever worked with. I had a hotel reservation that was made a couple of months ago for a weekend stay in Manistee, Michigan on the weekend of October 5 – 7. Two weeks after it was made, I cancelled the reservation because of an illness in the family that would prevent us from going out of town that particular weekend. On October 5th, I received a text message from the hotel with directions to their location. I let them know this reservation had been cancelled. They told me it was still showing as an active reservation. SOOOO……at 3:30 on Friday, October 5th, I CALLED Expedia Customer service and spoke with one of the representatives. I explained the issue, he put me on hold and contacted the hotel, then came back on the line and said that the hotel has been cancelled but that the hotel owner was going to charge me for Friday night since it is their policy and they didn’t get 24 hours notice for the cancellation. THEN, I get a text from the hotel manager at 1:00 AM SATURDAY MORNING letting me know that the reservation is STILL NOT CANCELLED. WHAT THE HECK???? So now I’m back to Expedia Customer Service who PROMISED ME SOMEONE WOULD CONTACT ME ON SUNDAY WIT RESOLUTION AND I’VE HEARD FROM NO ONE!!! On top of the fact that the hotel owner DID NOT want to charge me for the one night, the EXPEDIA CUSTOMER SERVICE REP was trying to convince him to charge me for both nights. Now I have NO RESOUTION from Expedia and no one has bothered to contact me like they promised they would. I think this is just a way for Expedia to get MORE MONEY by not taking care of business they way they should. SAD. I’ll never use them again, that’s for sure!

  328. Re booking from Hanoi to Melb on 18.10. Silvia Wright and Christine Matthews. AirAsia.
    Did you send booking info to me before Silvia Wright and myself were to leave for Vietnam? Silvia had booking info but I didn’t! Consequently, Silvia spent a great length of time on my mobile ‘phone trying to establish my booking details before our flight back to Melb. only to be told that you only had my details and not Silvia’s. This made no sense whatsoever and has cost me quite an amount of money for the ‘phone call to sort it out!! I also sent an email regarding the above and received no response. This could have been cleared up via a ‘phone call from you.

    I did not have access to my emails whilst I was away. We could only get in touch via my mobile ‘phone.

    Not very good service!

  329. We used aarp expedia for two nights stay in Burlington, Vermont for are daughter’s graduation. May 10 and 11th. At this address.
    Spacious Quiet Room IN OUR Shared Home
    141 N Winooski Ave, Burlington, VT, 05401
    We thought everything would be fine but we received this text from the owner. Hello, you have a booking through HOME AWAY to stay at our property May 2019. We are closing out our account with them due to some problems we are having with them…due to payment and what not. Anyhow, we think you should cancel out your reservation with them….for a full refund. If you would like to still book with us, please go through AIR BNB actually will save a lot of money with them. Thanks for your time. Sorry for any inconveniences. So I called homeaway to cancel are reservations. They said I had to text the owner to cancel. So I texted Edward Sinclair owner who said he don’t get paid until after you check in……this is why we are not dealing with them anymore. Call your credit card company and tell them to do a charge back. They will give the money back. So I called my bank and they said its been to long from when I get the reservation. So I called expedia and they said the owner has to call Expedia to cancel reservation. He’s not going to cancel. Then I called aarp and told them this story. I talked to a woman named Latasha who said she well investigate and let me know something. It’s been two weeks still no word on whats going on. I want to cancel my reservation. And get my money back. 7339487629692 property number 4722150. Reservation HA-YSNFHF. Can someone please help us get are money back from this scam. He’s getting reservations, then texting he’s guest’s saying they need to cancel for one reason are another. When they can’t cancel. He keeps the money. He well not call Expedia are homeaway to cancel. He’s a thief. If he’s doing this to us he’s robbing others as will..

  330. Hi,
    This is Shah Kabir Emran from Bangladesh, The last night I booked hotel from, but I the hotel manager told me that they didn’t get any confirmation about payment. My booking ID: 316078613, Booking Reference: 1908952570, client name: Shah Kabir Emran, Member Id: 55343814.
    So I want to make sure about the payment confirmation of booking, If they did not get any booking payment. I want refund it.
    (Dear Cardholder,

    You have made a transaction at EXPEDIA 7393448390427 EXPED for the amount of USD 243.54 on 21/11/18 at 10:54:26 PM BST using your BRAC Bank Credit Card # ****7624.

    For any further query, please contact our 24-hour Call Center at 16221 or +880 2 55668056 (from overseas).

    BRAC Bank Limited)


  331. I just wanted to let you know that we never did get our $2000 back from the rental that the Owners backed out on us on. We had a rental from you for our Christmas vacation of 2017. The Owners informed us 2 days before we left that we couldnt use. The property was not able to occupied due to damage. No compensation presented to us. I just wanted to let you how much you screwed over 2 families and their kids. It cost me a friendship, they think I took their money and ran. The owners and Homeaway took $2000 from 2 good hard working families. You have cancellation terms for the renters, why not the Owners and yourself? We were packed and 1 day away from heading to the property when we received the call. Worst Christmas my kids ever experienced. Still hoping I can get my money back that I am owed. You took $2000 and I got nothing. Is this the kind of business you run? I still have emails from other Homeaway hospitality support that we “will” receive our refund. Help would be greatly appreciated. If anyone starts a class action suit let me know, I am in. I can’t start, my funds are still tied up.

    Justin Shoemaker

    • Hello! I need you to help me, my name is Yanira Albino, cancel a flight on October 2, 2018, I have the case identification number, M-22533940, and I have not yet been reimbursed for this money, Sincerely: Yanira Albino

  332. I bought two round trip tickets from Tel Aviv to Ethiopia Itinerary #7400725686148
    1. I would like add baggage fee to my reservation.
    2. I want to sit next to my husband during all flights.
    Ethiopian Airlines does not recognize my Itinerary number.
    Please advise by return email how should I do that.

  333. I called the Hampton Inn LaGrange, GA and cancelled my hotel reservations made in error for Friday, May 3rd and Saturday, May 4th. I thought I was booking in LaGrange, KY for Derby weekend and booked this hotel reservations in error. I did not receive a confirmation number to my address so I am using this as notice for cancellation to my Visa card ending in 9760.

    If there are any issues please contact me at the email shown above(and below). Thanks.

  334. Because of the corona virus going around the world our cruise vacation was cancelled so, we need to cancel our flight reservations and at this time with this virus going around we should get a full refund for our flights and not a credit to go for another flight. Plus I have asthma and my mom is 80 years old. So, it’s not safe for us to travel. Our itinerary number is 7482769862042. Booking number is QCUCHU. I would appreciate an email as soon as possible.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *