Contacting E*TRADE Customer Service Center
The global financial market fluctuates daily. Customers want the reassurance that their financial future will be intact. Several firms merely invest money with little to no regard to the customers it serves. E*TRADE is a different type of financial firm. The company allows customers to take control of their financial futures by offering a suite of banking solutions, investment tools and brokerage firms to ensure financial growth and prosperity.
The company started in the early 1990’s and has since grown into a major player in the global financial market. The number one concern of the company is to protect the assets of the customers.Click here to leave a comment about your customer service experience.
When a problem or concern arises, customers can contact the customer service department through email, calling the customer care line or sending correspondence directly to the corporate headquarters.
Phone Contact Numbers
The customer support center is available 24 hours a day, 7 days a week. The available departments include:
- E*TRADE Securities: 1-800-387-2331
- E*TRADE Securities (outside the U.S.): 1-678-624-6210
- E*TRADE Credit Cards: 1-866-503-2856
- E*TRADE Retirement: 1-877-921-2434
- E*TRADE Africa and Europe: +44 207 082 8880
- E*TRADE North Africa and Middle East: 1-678-624-6210
- E*TRADE Asia pacific: +852 3191 3000
- E*TRADE Americas: 1-800-387-2331
Customers can send correspondence directly to the main offices here:
135 E. 157th St.
New York, NY 10022
4500 Bohannon Dr.
Menlo Park, CA 94025
P.O. Box 484
Jersey City, NJ 07303-0484
E*TRADE Securities (Overnight)
Harborside Financial Center
501 Plaza 2
34 Exchange Place
Jersey City, NJ 07311
The official E*TRADE website https://us.etrade.com/home is designed to provide the best customer experience in the market. New and existing customers can sign up for services, learn the tricks of the trade as it relates to investing online, seek advice from experienced investors and upgrade to the elite services. The website groups services into trading and investing, retirement planning and banking services.
Customer Service Email
New and existing customers can send an email to the customer service department here https://us.etrade.com/customer-service?ploc=footer. The company recommends not including sensitive data when sending messages. We sent a message inquiring about the documentation needed in order to start an account. We received an automated response stating we should receive a response within 24 hours. Additional methods to contact customer service include:
When calling E*TRADE, you are required to enter your account number of social security number. After waiting for less than 30 seconds, the system transfers customers to a live representative. We waited for an additional 5 minutes prior to speaking to a customer care agent. When the representative answered our call, we began to inquire about the available products and services. The agent was knowledgeable about the brand and answered our concerns promptly.
Overall, our experience was good, but this may be the exception. When you needed to speak with a customer service representative, did you have the same outcome? Let us know in the comments below.