Contacting Embassy Suites Customer Service Center

Embassy Suites is a part of the Hilton Hotel conglomeration. There are tons of hotel chains operating under the Hilton name making it one of the largest hotel companies in the world. Hilton does offer a dedicated website for Embassy Suites customer service complete with a contact page. You can call, email or write for assistance.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The guest services department for Embassy Suites customer service can be contacted by phone. The customer service department is available 24/7 so you will connect with a representative no matter when you call. You can also make reservations by phone 24/7.

• Customer Service: 1-800-362-2779
• Corporate Office: 1-703-883-1000

Mailing Address

No mailing address is available for Embassy Suites, but that is not a surprise. The hotel chain is controlled by Hilton so the only mailing address will be for the Hilton corporation. We did not find the mailing address for the corporate office on the corporate website, but it’s not hard to find the address for such a large company. Write to Embassy Suites Attn: Customer Service c/o Hilton Hotels 7930 Jones Branch Dr. McLean, VA 22102.

Official Website

We rarely find dedicated websites for hotel chains that operate under a corporation. The same can be said for Embassy Suites. There are pages available, but they are on the Hilton website. Visit the Embassy Suites customer service department online via http://embassysuites.hilton.com/.

Social Media

Embassy Suites customer service is available by social media 24/7. The customer service center claims you will receive a response within an hour of sending your message night or day. You are limited to a small space on Twitter, but Facebook allows for longer questions or comments.

• Facebook: http://www.facebook.com/embassysuiteshotels
• Twitter: http://www.twitter.com/embassysuites

Customer Service Email

The Embassy Suites customer service department can be reached by email. Send a message along any time because the customer service department is open 24/7. Include your contact information as the customer service center needs the information to assist you.

• Customer Service: https://secure.hilton.com/en/es/feedback/index.jhtml;jsessionid=FMEXWT2H2H53OCSQA0N2VCQ

Our Experience

Calling the Embassy Suites customer service department means sorting through the list of options. You can press 1 for reservations or 2 to change reservations. If you need the customer service department press 5 then 1 for comments or 2 for other issues. You can then press * to connect with Embassy Suites customer service department. We waited on hold a little more than three minutes before a representative answered the call. We called back and chose the reservation option and the call was immediately answered.