Contact eHarmony Customer Service

Contacting eHarmony Customer Service Center

Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The service find “matches” based upon the customer profile and the Compatibility Matchmaking System, a service patented by founder Dr. Neil Clark Warren. The goal of the company is to assist customer find the right match, while maintaining long-term relationships.

Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately.

to leave a comment about your customer service experience.

Contact Info:

The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail.

Phone Contact Numbers

Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account.

  • Customer Service department: 1-800-263-6133

Mailing Address

You can send traditional correspondence to the corporate headquarters here:

P.O. Box 60157
Pasadena, CA 91116

Official Website

When customers sign up for service on the official eHarmony website, they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters.

Users hesitant of the service have the ability to view the success stories of couples “matched” on eHarmony.

Customer Service Email

In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response.

Our Experience

Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. We didn’t bombard the representative with questions; we asked if eHarmony required the user to initially provide secure information prior to signing up for a subscription. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription.

The experience was satisfactory. When you contacted customer service, did you have the same experience? Let us know. Leave a comment below.

1 Star2 Stars3 Stars4 Stars5 Stars (131 votes, average: 1.61 out of 5)
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537 Comments on “Contact eHarmony Customer Service
    • I thought I signed up for a month then got charged 6 months , then I stopped getting anything unless I log in every time. Please make an adjusted refund to my account!

  1. Passed customer trying to re-join having problems, can some one call me to sign up again. Thank you

  2. What is wrong with the website????? 16 hours and you are down what the heck!
    I cant reach my friend and we didn’t exchange numbers. I will go to text asap on
    My phone next time had no odea I would loose contact this way and loose my
    Connection with him. And he may have been the one darn it …….

    Get it back up or communicate to your subscribers.

  3. My auto-renewal subscription was supposed to have been canceled last week. Please refund the $27.80 EHarmony removed from my account on Aug 21 without my authorization, or I shall have my bank take action. Kindly acknowledge receipt of this message. Thanks.

  4. Sorry I’ve only recently signed up for harmony and I already want to close this account. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen .REALLY!!!!!!!!!!!!!!!!! Also out of the few matches I’ve received ,all but 1 was in my area ,all the others were anywhere from 50 to 100 miles away ,again REALLY no thank you . So please don’t waist your time or mine anymore thank you James .

    • Same happened to me. But I want my money back, they wont even reply to my emails to customer service, or answer the phone. Wow. What a scam.

    • They keep matching with people 50 to 100 miles away. You can’t save a search, they pick members and distances that are by no mean close to a match, a waste of money.

  5. I signed up with a non-renewal account, suddenly it shows are automatic renewal. I have tried to call and close my account and they have been extremely uncooperative. I close and its open again, I close and its active again…..what do I have to do to stop this and get my money back……..absurd….

    • I am having the same problem and it has been going on for 2 months now…every time I go to cancel subscription it doesn’t continue to cancel the account…it is still taking payments but every time I say that I want to cancel it through the customer service it says the same thing WHICH DOES NOT WORK
      Very annoying

  6. I went ahead and tried your free trial add that runs Dec 26 – Jan 1…I’m sorry but it really sucks…I spend all this time answering and putting my most personal information what I like and don’t like and it totally gave me a blank screen and couldn’t get me back to where I was. I just wanted to tell you that your system did not work for me and your guys don’t live up to your advertising promise…..Thank you for listening,

    Very Unsatisfied Customer

  7. My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. It appears it was automatically renewed as I have already been charged $75.00 (+) on my American Express Card. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service.

    Thanks for attention in this matter..

    Vicki Luther

  8. I would like to cancel my membership …. there was never anyone close enough to me to have communicaion with and I have now found a companion without the help of Eharmony …. thank you

  9. Disappointed to read about people disillusioned with eHarmony. As with everything, there is a right and a wrong way of doing things, including asking to be discontinued. And always a dropped-the-ball when you deal with so many customers! (Netflix charged me for MONTHS of service which I never requested…but eventually got it straightened out.) Just want to let the world know that less than 12 weeks after I signed up, and 8 weeks after Jerry signed up (his pastor did the registering and then told him about it!), we were a match. At age 68-turning-69! Less than 12 weeks after our first contact we were married, in the same church where I’d been married 50 years before. Now we’re celebrating the 3rd anniversary of our first contact, our first face-to-face, and on 4/29 our wedding day! We’re happier than hornets in a flower garden despite health challenges! We LOVE eHarmony!!!

  10. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you


  11. Please cancel my eHarmony account. Firstly because although you keep taking my payment you have ignored me completely and have not been sending me any matches.

    Secondly because I’m now in a relationship

    Thank you

  12. You were notified not to renew my membership several months ago. You replied that you would cancel it when my year is up. Well. My year is now up and Im still receiving contacts. I signed up in Mar2013, is my contract up, and when will it expire. Tom Wisely PS.after a year. your program did nothing for me. And oh yes. im in Cafifornia and you send me women in Canada?

    • I am in Hawaii, and they sent me men in California! Ridiculous.
      I am so frustrated with this. Can’t seem to get my money back either!

      • They did the same thing to me. For the first two weeks I got only got matched with about 5 men, with kids, several in Oklahoma – even though I did not want a man with children, and I live in Dallas. I think it’s a scam, to not give you any decent matches for a while, to try and force you into renewing your subscription.

  13. I had met a guy on your dating site in 2008. Well at first we hit it off, he played the best foot forward. We were married and had two kids and by that time he became very abusive and controlling. Lets just say are divorce was for Domestic Violence,and Child abuse and HE is currently on a Child abuse index for the next 10 yrs. My children and I have to remain in hiding for the rest of oour lives.
    Is this site worth it? NO!!!

  14. I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

    • I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

  15. I’m sorry but I think it is in super poor taste of the owner of eharmony to use his granddaughter who looks 10 years old to sell his product, not to mention the new sex ads.

  16. why do i have to pay to see and talk to someone that i am trying meet this site should like all the other site.


  18. I am so disappointed….I really wanted to believe in E-Harmony, and I’ve been so gun-shy about even going the on-line route. I decided to give it a chance, and I did. You offered me a $9.00 a month promotion, but then charged me $238.80 on credit card! I feel so taken advantage of, and all I wanted to do was Believe in what E=Harmony said they could do? I’m very upset because I want to use your site, but I’m so mad that you mislead me! Please make this right! I really want to utilize EHarmony ,but I feel so taken advantage of…again please correct this!
    Lauren Corbitt

  19. Eharmony has extremely unethical business practices. In June of 2012 I became a paid member thinking I will try out for 6 months. I did not give them the permission for auto renewal by not clicking on it. However Eharmony has been charging me every 6 months. I called them last year and asked them to stop charging me for their services. They told me they will not charge me anymore and yet they have continued to do so. I just spoke to one of their customer service representative. She told me that “yes you did not click on auto renewal but neither did you undo the auto renewal”. What is that suppose to mean??? If I do not click on auto renewal that means I do not want my card to be charged. The way they are tricking their customers by saying that even if you did not click on auto renewal you will still get charged because you did not undo the auto renewal is extremely unethical and cheap business practice. I told them “fine do not refund me for all these years but atleast refund me for what you have charged just few days back” and they still refused to do so. This after having called them last year and asking them to not to charge my card. The lady ofcourse that I spoke to last year did not bother to make any call notes so conveniently they have no record of my last year’s call.


    The CSR was argumentative, did not even bother to hear me out completely. Just a very bad bad bad experience guys.
    And whoever reads this, if you are a member of E harmony please be careful.

  20. am I missing something? I joined today. you give me only 150 matches, moost aren’t hered anymore AND EVERY ONE I CLICKED ON HAS NOT BEEN ACTIVE IN MORE THAN A MONTH. ARE YOU KIDDING ME?. yOUR THE MOST EXPENSIVE WHY? OR am I not using the site right.I expect hundreds of women

  21. my daughter joined and she met someone and after only 3 months he started mental and verbal abuse and lately has told her he was going to hit her. I would have discouraged her from joining however i did not know she had. At first we thought he was a wonderful man and now it is like he is a monster. His name is Matt Costner and you should watch out for him in the future before he does something to really hurt a girl (and i hope it does not start with my daughter). I think your sight is a farce and all the other companies like yours. Anyone can lie about themselves and that is what most of them are doing.

  22. Please close my account and do NOT charge my. visa accouny.
    Again, Please closed my Account with E Harmony when it comes do.
    Do NOT try and charge my Visa account. I sm closing the accoung.

    Take this email as my permission to close the accojnt.
    Thank You, Karen S. Bernardo

  23. Calling it Customer Service is a joke. You have to 1 hunt down a number, most listed do not work. Then you are connected to a robot that does not understand english, the best response you get is “You call outside normal business hours; call again tomorrow” It does not tell you what normal business hours are

  24. Not Surprised, nothing but negative comments here. Where is customer service? Click on help, nothing, they just want your money. No service at all. Contact information is like a puzzle. Takes you in circles. Fraud!!!! I am so glad I didn’t give them any monies like these suckers did. I will be contacting the BBB. ABC. CBS. NBC. FCC. FTC. REMOVE MY ACCOUNT. At least I deleted all my photo’s but I want the account CLOSED!

  25. Your customer service 1800 number does not work. When I ask for tech support I get a person who wants 36.00 to answere questions. What kind of a rip off are you playing here.

  26. I signed up for eharmony. I forgot my password and cannot log onto the sign just for starters. The customer service is shameful. In this day and age of digital correspondence, I cannot even figure out how to get to a customer service rep. I do not recommend the e harmony website. It is very shabby to say the least. E harmony- you should spent the money and hire some Google employees to service your website, instead of spending all your revenues on tv advertising commercials. Please have someone- anyone!! Send me a password reset to my account. The email address I am using now! So far I’ve paid $ but cannot get into the eharmony website. It has been an atrocious experience dealing with your website as a company..

  27. I wrote you last sept. that I got married and I found that you are taking out a payment from my acc.That is a no,no, I will stop payment from this end if it continues

  28. In sept of 2013 I got married and my wife is getting a little p.o,ed. about this please credit my acc. as I do not need your services any more nor do I want your services. The BBB will be notified, Have a nice day, hope it is better than my day is going.

  29. I want to start over and redo all the questions. Is that possible? Because I have change since the last time I did the question. I am deeper in my faith in God.

  30. This site is the most horrible dating site ever, they are such liars, most of their members are not even active. Do not sign up for this site, a waste of time and money! SUCKS ASS!

  31. I am soooo disappointed with your site! You advertise start up free which is false. I was with for 6 months before you and loved it! Far less inexpensive, so easy to use their format, lots of matches immediately and I must say, attractive men. I have received pictures of a fat bare bellies with tattoo’s! Disgusting! Not one match even intrigued me. Some looked as though they had no teeth…What the heck??? I’m contacting customer service tomorrow to cancel. Your site freezes all of the time…it’s insane!

  32. I signed up for ONE month and got charged three and then the man I spoke to said he cannot cancel or refund my money. I wanted ONE MONTH and tried calling and they advertised the wrong number. They claim they cannot refund the other two months because I didn’t connect with them in three days. I sure gave it a try and the phone no. given kept clicking off like someone was hanging up. I have wonderful service with CHEMISTRY.COM and nice looking men. That’s the other thing I’ve gotten no one that I’d even think of dating on here. I’ve been a business woman most of my life and if this is what you call good business I will WARN ANYONE AND EVERYONE OF THIS SITE!

  33. get me off this site I will not pay to send another,person 299 for a message,you people are nuts,I just got on and take me the HELL off,the harmony has gone to the Dogs to what it used to be,take my NAME off ,/?////////

  34. I tried to call the number you listed as customer service and it doesn’t work. Could you please email me a phone number where I can talk to someone.

  35. This is so disgusting. Pictures of some people make you just want to not date. This is sad to have to pay for a service that does not even respect the guideline you set on your personal account. All people are beautiful, but whom you want to date for a relationship is specific.

    I want my money back after 3 days and this is so gross. Ugghhh..

  36. I am very pissed of try to log in 4 times, change pass code 3 times, trying to call you 7 times an did not get any were. I want to cancel right know an want my money reimburse


    • I agree. These are scammers. I tried the 800 number, but they do not answer. They also never reply to my emails. I never get any matches at all in my area. Only if I open my geographic setting to the entire world, then I will get some matches. But I live in Hawaii, and I have no activity whatsoever on my account. What did I pay for?
      Horrible customer service that never replies! Scammers that’s all I can say.

  38. I have a promotion area code that I tried to use it put in there several times and they would not take it I’d like to use my probationary code my promo code Lovefeb2014. I wish to join but I want to use my promo Sherry code for 999 a month is out rages

  39. I just joined a few days ago and already regret it. I’ve been sent very few, if any “matches” that actually come close to meeting my criteria and the majority have been way out of my area!
    I hate that I’m stuck with being charged two more times before I can cancel.
    You should let people out of their contract when you can’t live up to your promises!

  40. I paid 9.99 and sent a message to Sylvia and she return a email witch I cant find ,never read it and don’t no how to find it. also send 4 or 5 others at 9.99 and dont no if there is any replys???

  41. I previously belonged to eHarmony. I had been emailing with someone I met thru either eHarmony or; his name (he said) was Fred Draper. After I closed my account with you, he asked for money, I told him I did not have any money. I didn’t hear from him for three months, which was fine with me. Anyway after he contacted me, I played along. My grandson showed me how to check further into Fred Draper and found men were using Fred and Peter Drapers names for scams. Just wanted to let you know in case someone tries to use either of this names. Karen

  42. To customer service I have told you in the past not to renew after the year is up.somehow you keep sending statements to my email address.I do not want to renew.I have not use your service for months,I was not happy with eharmony,the guys are a big joke and are in different states. again I am letting you know do not charge my account any more & stop sending me notices. CANCEL THIS ACCOUNT! DO NOT RENEW It,& DO NOT CHARGE ANYTHING. DONT YOU EVER ANSWER YOUR PHONES?

  43. I have payed my first installment but I want to cancel my subscription. I only signed up because my fiancee broke up with me and I was angry. I am not desperate enough to wish to find someone online. CANCEL MY ACCOUNT.

  44. I really fill this company is a big ripoff Ive call ever since I signed up for this dating service. And I just nothing but excuses the Tex. support will get back with you day after day. No one calls. You can not sign on and you can not communicate with the people your interested in to email direct! Your question sheets do not work! Your site does not work. I have a lot of friends and I will tell everyone I know never to trust this site. Wow wee why rip people off! God will make you pay some day for what you do to others. May this company go out of bussine

  45. I just signed up,payed and as soon as that was done I try to log back on and keeps saying invalid e mail and password!,, I have e mailed,tried to call,I don’t think it’s a valid number as it doesnt go through.Is this a scam.?? Please contact me as soon as possible.If I do not hear from. Peron by tomorrow afternoon.I will have to take legal action as money has Ben takn out of my account and I have no service.

  46. Your customer service is awful………..I’ve done nothing but get electronic “run-around!”

    All I want to do is cancel my membership and I’ve received 3 phone #’s and none respond.
    Also, if I wanted to go to the Bahamas, I’d make my own arrangements…….
    I just want to cancel.

  47. I hate got on hear for $9.99 but now I am ready to get off. They will not answer their phone no or it just goes dead. And you can’t even cannel on line bc all they want you to do is renew your subscription. There are a lot a of people on here that are mad there isbound to be something we can do.

  48. I had requested that there will not be a renewal of my subscription on my visa card!. Please cancel any extra or additional charges that your company has proceeded with. I may renew sometime in the future. I am not really jazzed about this eharmony site. More disappointed than anything.

  49. I sign up for 1 year and find after I never used the service they billed my credit card again after the year was up RIP OFF. The phone numbers do not work…I guess because it is a rip off and do not want to hear from you once they have your credit card number.

  50. I have asked eharmony to stop my account now. I do not want the $39.80 taken out of my account anymore. I have met someone that I really like. Please stop.

  51. I asked a simple question on what number can I use to text some new photos and you want to charge $10.00 for a two day response, $20.00 for a today response and $40.00 for an at once response. Get serious. Other services have a number you can call for simple helpful information at no charge. Please cancel my account at once and send a check for the unused balance.

  52. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

  53. Un friendly service I can not speak to anyone. We had the write to get appointment.And weeks go go by no answers. Now can not get on line to converse to the matches you pick out for us. I feel this program is not really real. The people you say are there do not seam to be real at all.we do not get to email each other or exchange numbers to talk.what going on? Is this for real for your computer only? Sincerely Tom Flores PS. I complyed with all of your by changing password and to still have issues . Your system does not work and to block calls to just get appointment. Wow what is this for.Can you please fix all the bugs.

    • I know what you mean. I have called three different numbers and you cannot get through to any of them! Sorry that you are going through this. I will say a prayer that it works out for you.

  54. I cancelled my sub 6 months ago, and you’re still charging to my credit card!??? I am trying to call customer service to cancel again and none of the 800 number is working? What kind of BS is this? I will never use you again or recommend to anyone I know. Very bad business practice!


  56. I contacted eharmoney to cancel subscription and recurring payments months ago, I saw the crook company still do a recurring payment and fraudulently resigning me. I will contact authorities if charge isn’t stopped and account Is not closed.

  57. Poor customer service and the whole automatic continued charge to your account unless you close your account and which is apparently non refundable is ridiculous and should not be legal

  58. Please turn off my auto renewal as I followed your instructions but was unable to since I haven’t paid the 3 monthly payments. I want this off NOW I try to call no one answers. Please turn off auto renewal ASAP

  59. This is a joke. I have been trying to call customer service and can’t get through. I want to cancel me subscription. This has been a total waist of my money. Anyone I have been attracted to has not been attracted to me and vice versa. People want you to profess your undying love or they are so far away from me I would never make the drive. One question eHarmony asked is if I was interested in a sexual relationship and of course I am but they put people on my matches that are impotent or have no interest in it. I’m 50 but not dead yet. eHarmony is not for me.

  60. I am very disappointed in e harmony. First they advertise on television that it is free until Dec. 1st, a free trial. You cannot even call them. I have tried 3 phone numbers and they would not go through? Wow! What a site!

  61. I have had so much trouble with this site. I have only been on for 3 days and can’t even get the right people I have communicated with!The matches picked seem to be way off and hard to

  62. I have been trying to remove my profile and your numbers are wrong no one ever answers What is wrong with you people??? Do you have a correct number ??

  63. Every time I put in my email, & pass word, ur system is not taking it. Please resent me my pass word, & email. maybe I forget it please!!!!!

  64. I was going to “join” there was a promo code giving a discount yeaaa not !! DONT SENT ME ANY MORE E-MAILS !! I’m NOT INTERESTED what a rip off

  65. This is a total rip off! Took my money ahead of time paid for 3 months & still haven’t sent me any matches untill today!!! 10 matches to be exact non of which i would contact if i were blind. NOTHING i asked for in my profile. All were 3-4-5 states away!!! So when i went to cancell my subscription it told me i couldn’t yet because i still have a month left! Lol
    So i paid for a service i never recieved. The worst part is there is NO NUMBER THAT WORKS to call customer service. Stay away from E-Harmony, IT IS A RIP OFF!!!
    Myrtle Beach, SC

      • EHarmony dating site has to be the vary worst dating site ever!!!!! I was on it for two months and never received a match in area of orange county Ca. The matchs I was getting were from other state. So what’s the point to write on the Q&A’s where you want and how many males you want to receive your matches from when eharmony disregard the answer. Totally discontent with eHarmony. Ex member.

  66. I do not want to renew my contract. Please do not charge my credit card.
    Today 12-27-2014 is end of my 3 month s and do not wish to continue. Again do not charge my credit card.
    afarin somers

  67. I would like to cancel my subscription I am not able to contract y’all this website is not what I was expecting, there no one for me here, I will like this to be cancel ASAP,are I will contact my lawyer because this is nothing I thought it would be

  68. Ever since I joined eharmony 3 years ago my email is sending all the people that email me something about eharmony please delete my information from your website!! I can’t even call your 1-800 number because it hangs up on me!!!

  69. This site is worthless. I met someone on another site and had multiple responses. This site is dead. The same 15 I had 4 months ago. Your Phone number don’t work at all. Bad service. I should have read all these negative responses before I agreed to join this scam.
    Most of them are 200 miles away.
    There are a lot up upset people by the looks of it here.
    You got quite the scam going on.

  70. Please unsubscribe me to Eharmony. I am happily married and these emails are just wasted space in my inbox! ASAP I have tried to do this myself but it will not take my PW or let me update a new PW!! Take me off this site immediately!!!

  71. I can not contact you a 800-263-6133. I can not get the on- line to work. The pass words you give do not work. I keep trying to log on and have filled out your profile. What is your problem.

    I can noT use your site without help

  72. You are taking money out of my account long after I had closed the account last Summer. When I tried to contact you a computer security co.said that I needed new software or all hell would take place. Just return my money 5 a month from July.

  73. I am locked out of eharmony My email address is old and I didn’t get a chance to update it. Thanks for your prompt attention.

  74. Hello,
    I want my subscription cancelled immediately because I am not satisfied with your dating services. I want my payment of 20.84 refunded back on my charge card asap and will be sure to contact you by phone tomorrow Monday February 2nd, 2015.
    Thanks, Elizabeth DiMauro

  75. Be carful what you click on. There are hidden charges all over. Crummy business practices. A $25 a month charge was applied to me for being “incognito”. Nothing was said about this charge. Click on the banner to investigate “Extend Membership” and you will automatically be re-enrolled.
    I live in a town of over 100,000 and there have only been 3 or 4 local people as matches. The others are hundreds of miles away.
    What a scam.

  76. Do NOT waste your money on this site. You get flooded with matches that are 500-1000 miles away and you cannot contact anyone at Eharmony.

    It is one BIG SCAM!

  77. I have tried to sign up for the $14.95 promotion. Went on the chat line but the person couldn’t seem to understand the question, “Where do I put the Promo code? UTT31414. Couldn’t believe it. Gave up and hung up.

    Then next promotion was for $19.95. Filled every thing out but when I hit the submit button nothing happened. Tried the chat box, She ask stupid questions like “is there an error message?” I said “No”. She suggestedI hit the refresh button, which I did. I was then taken to a $29.95 promotion.
    I’m amazed at the poor customer service. I have been a member in the past and was very happy with the service. If I don’t get a response to this,I won’t use your service. If there were a negative star rating I would use it… for my wasted time.

  78. Not good customer service! I can not reach you via phone as it is constantly busy and I want my profile removed and can not figure out how to do that as not even your HELP section has anything on it. Frankly I would NEVER recommend eHarmony due to the poor customer service and the price it costs to use it.

  79. I would like to know why I was charged $7.95 from your site. I tried your contact number several times and surprise it just hangs up. I would appreciate if someone can give me a call. thank you in advance to dissolve this issues.

  80. please cancel my acct.I just signed up a few days ago and now it wont let me log into the site just says this page cant be displayed. Kindly respond to this comment because I cant find any other way of contacting anyone with eharmony. You have all my info and I have nothing of yours

  81. Hello
    I’ve been divorced for about seven years. I tried to use eharmony when I was going through my divorce but I wasn’t allowed. Now that I’ve been divorced I still can’t. Eharmony has my status as seperately and I don’t know how to change it. Please help

    • HI
      Please do not spend your money on this site. It is horrible! Read the comments here from everyone. This site doesnt work. You have to pay first (and it is very expensive) and then THEY are the ones to send you the matches, but they don’t send anyone, unless you open your geographic settings to the entire world! It’s horrrible, I was getting matches from all over, but nobody even close to my state (Hawaii). They do not reply to customer service emails or phone calls. And they will not cancel your subscription, even though you cancel it on the site! they continue to charge you ! Its a nightmare, and you’re better off going to all other, more honest, dating sites. You can browse the matches in your area before you have to pay! This site is a scam! Extortion of money pure and simple, and ignore you as a subscriber. Once they get your money, you’re on your own.

  82. Horrible site. I live in Hawaii, so they must not have anyone signing up here. They sent me a few matches in the beginning, only a very few. I communicated with one of them for a few weeks, then I was going to travel to his island (I am in Maui he was in Big Island) and he didn’t want to meet me im person. Turns out he was married! Days and weeks went by and I didnt get anything. Contacted the services, they said my geographic settings were too restrictive!!! What the heck! I live almost 3,000 miles away from the closest state, California. Why would I want to open to California and never be able to see that person?! In any case, I changed my level of importance, from very important, I changed it to only somehwat important! I still dont get anything! Tried to get a refund, prorarted for the months I havent used, and they refuse to! Its a scam! So what am I paying for?? They are doing nothing for me. They should just remove Hawaii from the available states, because there is not enough people from Hawaii on this site! I am going to complain to the Better Business Bureau, and ask for my money back. Scammers.

  83. I am trying to unsubscribe my business e-mail but unable to reach anyone by e-mail or phone so i will be mailing my 4th request to =0(

  84. Good gracious! I posted a question on-site; got a return message: “Someone will respond to you shortly. That was 4 hrs. ago and I have seen nothing yet.

    In addition, no phone numbers connect with anyone at eharmony customer service. The comments I read above say much the same thing – over and over and over — eharmony has NO customer service! What’s up with you guys????

  85. eharmony seems to be playing me. They want me to pay them for something (someone) I’ve never seen, and that they chose for me.

  86. You are billing my old card which was closed out and I never authorized a renewal of your services which was awful. You sent matches out of state when I didn’t want to be out of my area. You were still sending matches and apparently my agreement had expired and I didn’t know it and now you keep billing me. There will be no payment for services I did not request and I would never recommend your company.

  87. I am writing this review for anyone thinking of joining this so-called dating site. It is a joke, and in a year I have not made one contact. All they do is collect your information in a profile and use it as bait for other people. When you tried to delete your account, or stop debiting of your bank account, they make it impossible to do so. There is no direct phone number or person you can reach to stop them from debiting your account. They should have a very easy link with a one click option to stop the debiting and deletion of your account. Again I warn in the one from giving them your photos, your bank account information or anything else. You will not meet anyone on this site.

  88. I respectfully ask you to remove all information on your site regarding my posting. I am not in a position to continue with your service and need my profile, pictures, and any other data totally gone. I would appreciate you doing this immediately. Thank you.

  89. why does e harmony not have phone numbers listed trying to get a hold of you, I had to switch banks want to pay you??

  90. I did NOT give you permission to renew!

    I do NOT care for this e-Harmony thing. What a scam.

    Take me off your mailing list and DO NOT contact me ever again!

    Thank you, Sue

  91. stop sending me emails from your site.have talked to personel on the phone 3 times and still get mail,my next step will be to contact my lawyer and file a suit against eharmony for harassement.stop sending me email notifications!!!!!

  92. I have contacted eHarmony by email. I have tried to contact them by phone, but I cannot get through. There is match who sent me a message a week ago and I cannot open it. Nobody at eHarmony has helped me with this. I am very disappointed in eHarmony.

  93. Please close my account, Your site does not have women in my area and this site is a joke you are by far the worst one. You can not be contacted and i find this to be a farse. You get peoples money and thats all you care about so do everyone a favor on get ofline.

  94. Joined, decided to quit, and now no matter what I do, or what site you take me to, I can’t get you to stop sending me anything, and everything. Even when I hit spam, you are able to circumvent spam, and keep showing up in my mail. Please stop. Please, you have become a pain, which I’m sure you don’t want to have happen. You are getting bad reviews from me, ’cause you won’t leave me alone. Please…..Stop.

  95. to eharmony close my account it’s not doing anything for me I’ve requested this a number of times you just want to go thru my computer and charge 200.00 to get rid of Trojan horses as you day balogona that’s why I pay foe a tech cancel my subscription today and send notice saying it’s been canceled because if not then i’ll have to turn it over to investigative news source thanks so much for nothing really

  96. cancel my subscription today I’ve just contacted my bank and told them not to pay anymore money to eharmony I also just finished talking with someone who is going to look into this since eharmony won’t answer the phone or reply to emails then perhaps they will talk to some one who has a little more clout

  97. Why are you not letting me close my account ? My account setting can not be down loaded,do not take money from my bank account no more………..

  98. I used to be a paying member on this sight, but had constant loading, and page being down problems, I let my membership expire, but I had thought about canceling and complaining about this many times. I’m on this sight again, but not a paying member, mainly because of all the constant technical issues I am still experiencing! It’s very frustrating! Also, another thing, I CAN NOT get ahold of you guys, not by phone, and not by email, what is going on? I have been on Christian Mingle and I have never had this issue, and they are easy to get ahold of! If you guys have any desire to have my business you need to do something about this! Please email me!

  99. I canceled the ‘auto-renew’ on my account Months ago, and I just found out my account was charged again. I’m really upset about this as I did not want your poorly devised product further. Now without a way to get my money back I’m stuck with it. Your site and your customer service are really poor.

  100. I would like to cancel my contract with you I am not interested anymore — Please do not take our any more monies from my account .cant find cancellation button
    Regards Barbara Hatten

  101. Mark Posner from eharmony did bank fraud on my account, eharmony is very scary you have no idea who your really talking to

  102. Not one phone number listed even connected, several only had 6 digits. This is the most frustrating process.
    I only had a tech question, now I am canceling everything!

  103. The is suppose to be a free time to view I already have a site but can’t look at anything just heard about free weekend the last day of course and still can’t look at matches glad I didn’t sign up you should be able to try to see if you even want to join.

    • DON’T DO IT!!!! It is a nightmare to get in touch with these people. In the meantime they just keep taking your money while they do nothing that they advertise. Total scam!

  104. They are crooks. They changed me for reoccurring charges that I definitely had said no too. They will not refund my money. I have waited long enough..time to file complaint with Better Business

    • I am filing a complaint too. These crooks won’t provide a phone number that they can be reached at, nor do they provide a link to cancel the account. They sent me “matches” that were hundreds of miles from my home in entirely different states! CROOKS!!!

  105. Eharmony swindoled me twice. First they reupped my membership without asking my permission. Then they advertised a new membership for 3 payments of $14.95 for 3 months continued membership. They also matched me with another female and I am not into that sort of thing. When I contacted them about any of these problems they just said it was my fault. They took no responsibility for any of their devious actions. Please avoid them like the plague.

  106. I made a mistake when subscribing and the entire year was charged to my card even though the chat agent said I would have three installments. She gave me a number to call for customer service. Not in order. The number on this site here doesn’t work either. Maybe this is a sign that I just remain single.

  107. Thinks that is poor business practices to post a variety of numbers on website and nobody answers them. Half have been disconnected. Does not ensure much confidence

    • Totally having the same experience! Even the phone number that comes on our bank statement is no good. What a scam!!!

  108. Wish to inform this site that I have been scammed. .I was contacted by a so called Paul aged 65 from Northcote Victoria australia 2 may 2015…unfortunately now has my money…on doing research today 13 May 2015 I have found him on your site again under the name of Michael age 57 from Eltham Victoria. ..once he contacted me he informed me his name was Neil and had informed this site to email informing me he wish to discontinue on this site.
    I am hoping you are able to trace this person and delete him off your site before he scams more women

  109. Please cancel my membership I do not want my credit card charged for next month! This is not what I was looking for and very disappointed done! Thanks

  110. My eHarmony account was hacked. With eHarmony’s they reassigned it to a new account and a new passwords. In looking at the eH messages they flagged the person that got my account and notified me that they changed my account to a new location and ask me to notify them if it was me not that made the move request. I notified them, but 6 days later, I still have not had my account restored or any reply to my messages. I am thinking that eH does not have any customer service, and hopeful I get get my account canceled before they charge me for serves I can not use.


  112. i am writing to inform you please do not use my debit card i want to cancel my membership so i ask you again do not use my credit card again i want to cancel my membership

  113. You sight is ways down. Funny how it was running fine when you were taking my money. I want a refunded?

  114. I try to your website every time I try to contact someone it would not send the message It would kick me out asking for a payment. people were waiting for me to reply to them I don’t know whether if it was a hoax and someone on the other end was making up the contacts so I will continue to pay our continue to try and send more messages.thank you I guess the joke is on you.

  115. This is bill me on a credit card which I gave you no authorization for…wow! How’s that happen? Something fishy going on here. Trusted site, huh? Think not.

  116. I have been lock out of my account. The message says that for my security my account has been locked. Please open it immediately

  117. Trying to cancel account. Whet to account setings says to go to bottom of page and click on unsubscribe but theres nothing there to click on. please cancel my account. ethenfun thank you

  118. Please close my accout and contact me to let me know regarding the payments. Also none of your contacts posted via phone worked.

  119. I close this account over a year and half and payment still reflecting. Please sent me a email with your contact and prevent this from moving to a legal level. Atte. Magda Roberts

  120. getting through to someone in your office is a NIGHTMARE
    And being asked over and over to re join when I have said 2000 txs ‘N O’, is getting old
    stop it!!!!!!!

  121. e-harmony has a really good thing going but they wont let me cancel. this is a rippoff. its as if they got a three year college grad at the bottom of his class to teach them how to make more money by ripping off the very people that’s making this site viable e-harmony people!!.get your stuff togather. if you need more money tell me up front and I might give it to you or I might not but that will be my choice. DONT RIP ME OFF!!!

  122. I have filed a complaint with the California Attorney General. Eharmony is a scam. I am also going to file a class action suit. I get nothing in return for the money you are so quick to take money out of my account.

  123. the phone number does not work. The instructions to close account are wrong! I cannot close my account using the methods you give us. Please closemy account!

  124. My name is Sandy Wentworth and I want to cancel my e-harmony dating service. There have been no people on the web site that are near my home. A waste of money. Please cancel my order for your services.

  125. Having issues logging on..paid and then had to re-answer questions on the mobile app and it asked me to pay again….totally confused and need help. I tried to call but was not successful reaching anyone

  126. I have a complaint about your customer service phone number, call ends after 3 seconds. I was wanting to reach eharmoney cause a person I had been communicating with may not be receiving my texts thur your email, then I asked if we could do our own personel email and he said yes, he has tried to reach me but eharmoney blockes him from talking to me, I’m not sure if I should give you his first name for u to contact him

  127. I received you email. I am letting you know once again I do not want any more money taken out of my account. I also want my money back. I had click to cancel my account, I did not know about cutting off my automatic shut off, I have not been on your site. I want my site taken down. Thank you

  128. Please takee off your automatic list I am not enrolled will not pay your prices. Quit sending me trash I cannot use thank you

  129. I want t join e harmony but the questions you ask I have trouble reading cant you use smaller words that mean the same thing. Ken

  130. My email address had an unauthorized change. I sent an email back and tried to call 800-263-6133 and evidently it is not valid as it rings twice and is terminated.

    Not having a phone number to contact is poor business. I am very unhappy with what happened and no way to know what actions I should take now!!

  131. I have been trying to reach Customer Service and no one picks up. That is not good for e-harmony. Please return my call at 954-471-6417. I also would like to cancel my subscription, due to the lack of communication. Please call.

  132. I have made the 3 payment installemnts…. but it still wont let me delete my account. I’m tired of making payments on something i’ve never used.

  133. Good morning.
    I have not received any new matches the last couple of weeks. Would you pls. fix the problem.
    Thank you.
    Claude 604-992-1034

  134. Extremely poor. No phone number is even provided under”Contact.” The phone number I finally found listed on the net doesn’t even work.


  135. I did not have any new matches the last couple of weeks. Would you please fix the problem and let me know what happend.
    Thank you for your help.

  136. I paid for a 3 month special. I sent several requests in the first month to please cancel. I am matched with persons too far away. I did not find your advice helpful since the main problem is distance. I do not want free matches or my account billed without my okay.

  137. Don’t like site. 54 e’s old. I’m getting men from 60 and 70’y she limit is 59. Yrs getting men in 50’sbut not much success after three weeks Also I can’t email someone back on site if I emailed him last. It says waiting for his response. I accideny.gave wrong personal email and can’t tell him. Only one I connected with. What is up with this stupid rule. It’s absolutely stupid. Why wod u make this harder. Also one person is. Possible scammer I got scammed on cathi. Match but didn’t give money because I’m smart. This guy on your site had similar story. Widowed No famy at all. From Germany but lives in brook park near Cleveland ohio. He had an orphanGe in Africa. Really ?!! I told him about my last experience and he vanished. His name is jeffrey banks. He had a Columbus phone. I read the any vents about how hard it is to get off site. U better get me off this site when I tell u. All these sites ate money makers only and scam people. This is last dating site for me. I really hate how u have it set up. Never had such poor response from people interested in and I’m not picky. Get back toe please

  138. I’m dissatisfied. I called the 1800 263 6133 number I got somewhere on the site. Everytime I call it drops. Not enough room here I see to write all that I want.ain concern I can’t login using same name and

  139. I’ve been trying to remove my account for the past month and I am still unable to get rid of this account. I have been unable to reach eHarmony customer service, the phone keeps ringing and ringing. So please, remove my account or when I get charged again I will dispute the charges with my credit card company.

  140. None of your customer service phone numbers are in service. What is going on? I have a notice at the top of my eharmony page, indicating that my account is about to expire, except I paid for a 2 year membership and it started on May 8, 2015. It should be good until May 8, 2017. Why am I getting this expiration notice, and a prompt to renew immediately so I don’t break my matches hearts by disappearing from the site??

  141. Please I need someones help. I did not mean to purchase a subscription. Is there anyway I can be refunded the amount. I have cancelled it immediately.

  142. I’m having an issue with my account with EH. Someone changed my password without my permission. This is the second time this has happened. I followed everything I was instructed to do to fix this. Please address this promptly.
    Kathleen Soto

  143. My InBox will not Open every time I click on it the systems defaults to an error and logs me completely out of eHarmony. This has been going on for over 90 days. I have been calling eHarmony daily at 1-800-951-2023 the system there is not answering and I have been paying I want a credit for the last 90 days.

  144. Overall I am very dissatisfied with my time on e-Harmony. A great majority of men were way out of my range of 50 miles with many many of them out of State. I am very disappointed and will not sign up again as I was only interested in meeting men that lived close by. I will continue to share my experience with others so they know too that if they sign up with your site that they might get contacts from many hundreds of miles away from what they have requested.

  145. I guess I will have to say it is bogus. Every number I’ve called is no good.I have to leave and I can’t even get started.

  146. stop sending me emails ! a family member signed me up without consent ! Have not given you any money as I did not want to join any site like this. If you do not stop emailing me I will take LEGAL ACTION.

  147. Worst company ever. Never signed up, someone signed me up without my consent and have asked them too many times to count to remove my info and stop emailing me. They refuse to stop after having asked them daily for three-four months now. I am going to the BBB and taking legal action.
    ducking losers.

  148. I used to have an account. I tried logging in and got feedback to wait for instructions via email. It has been several days. Should I just start over with new email address??


  149. pictures vanished from site, the wrong location for myself is now listed, and I can’t get through to customer service via phone. It keeps disconnecting. I’m contacting state attorney general.

  150. I am having a very hard time accessing my account. It opens up with the last person I looked at. The person was no longer on site. It stays on her and no way to hide her. No way to do my searches . And I might add that I am not getting notified of new connections. If service does not improve I will cancel and demand a refund for Novembrr and December. Very disappointed with E Harmony.

  151. I would like to cancelled my payments right now i did not allowed you to deduct $425.00 in my account i thought just 0nly $35.00 your totally a fraud please cancelled my menbership or else i will going to make a complain thank you so much and please put my money back in my account right away.

  152. I am completely dissatisfied with eharmony. The majority of matches live farther than the settings I created. I already canceled but paid until January. I’m interested in a pro-rated refund. Please contact me.

  153. I tried 3 times to re connect. And could not get a response. I finally signed up and afterwards was emailed I had to pay more to see the people interested in me.
    This is really false advertising. I need to see the people I am communicating with. If I pay for seeing them them I have paid twice and du only wanted to try it first for a month or so first.
    Please return email with info.

  154. Why are most of my matches inactive over 30 days? Why when I’m notified someone wants to meet me they are inactive? Why if my distance is 30 miles you send me matches from other states and countries? I paid for premium service and did not receive it. You have posted my name and other personal information, what’s up .. not at all like your ads.

  155. Holy crap, read over other complaints, same things I’m saying. Screen shot complaint and sending to attorney generals office. Your company is just a rip off.

  156. I’m sending this email now for the 4th time regarding my account ending #8057. I recently spoke to Ms. Kim about when I went to sit up my profile as Oct. 27th. I have sent several emails that there are two individuals showing the same name for Sonja Scott, but the address are different. One address is as follows: 2401 colorado avenue/ santa monica, tx 77491 and the other address is mine for P O Box 5461. Only membership at the time I wanted was for $15.95, but instead of was charged $63.80 along with address 2401 colorado ave. THIS IS NOT ME!!! i was told that a representative would contact me soon, but no one has given me a call. I called back to eharmony again Sunday or Monday and was told there was an email sent to me. I want an actually person to call me. The only person on the profile listing that I wanted to talk to is Lee 6’0 51yrs, but to even email there is a charge of $9.95 each. I can’t pay this everytime and I cant afford this charge of $63.80. I want this charge taken off my account and I was told the service will be discontinued by Novv. 10th. I’m just not happy with this online dating service

  157. I paid for a membership 1 year ago and I never used it, my mother passé away and I have not been interested in dating. , I would like to use my membership now. thank you Janet Dixon

  158. OK my friend took my card and bought me membership, have not used it …do not want to use it ….please cancel above request …

  159. I’m very concerned about my safety using eHarmony and would like to cancel my membership with no additional charges. Several times I’ve received emails saying accounts have been compromised and under someone else’s control. I think this has just happened again with a guy named Fred from Vermont. Would you please check that out and let me know.

  160. Very disappointing! Someone call me back please to discuss my membership! I can’t reach you…NO ONE CAN!!!! YOUR phone numbers are useless I get disconnected when I call…Kelly

  161. This is very important.. My friend picture is stolen by SCAMMER and He is using Captain Thach photo…If you seen him on here… Please report it.

  162. I am not sure how to work your website. I have completed the questionnaire, but not joined. I keep getting messages regarding matches etc., even the option to communicate for free (for a limited time), but can’t open the website. My password is entered automatically, so I can’t make a mistake typing it.
    Any ideas?

  163. Dear eharmony,

    I just wanted to tell you how grateful I am. I joined 6 1/2 years ago and I was matched with a wonderful man right away . He is 58 and I am 56.

    We have been married for 2 1/2 years and couldn’t be happier. Even though we weren’t considered a “perfect” match by your website, we really are a perfect match.

    Thank you for giving us a wonderful, dream come true rest of our lives!!!

  164. Customer service is ridiculous… It’s impossible to get a human.
    I pushed the button to find out what this tracking thing is and I was charged nine dollars. I want my credit card refunded immediately!
    The person I push it on was from 2013… Why does my mailbox have people trying to communicate me from two years ago?
    I forgot why I canceled eHarmony in the first place… Your website is so ridiculously slow it’s too frustrating to use… Went to three months is over I will never ever ever use eHarmony again. Your ridiculous computer tried to set me up with people 15 years younger than me, in different states than me… How is that helpful??
    I forgot why I canceled eHarmony in the first place… Your website is so ridiculously slow it’s too frustrating to use… When the three months is over I will never ever ever use eHarmony again. Your ridiculous system triies to set me up with people 15 years younger than me, in different states than me… How is that helpful?

  165. I’ve been trying to enroll with eharmiony and absolutely find it impossible. Your customer service number doesn’t even work. Get that. If this site has deteriorated as much as is being said I would absolutely rip someone and I don’t need any more frustration in my life.

  166. Ur site had been down for weeks now. I can’t view any matches or messages. I can’t reach anyone from customer care. The number provided is not in service. This is ridiculous business practice. Please respond or provide me with a number whom I can speak with one of ur representatives. Thnx.

  167. your customer service sucks. for 3 consequitive days I have asked a question without getting any reply. Today again your site stopped working due to technical difficulties. I cannot get to my matches. My question was as follows: I try to contact a match, however I had communicated with her before as a courtesy since I was at that time communicating with another match. I did not expec t a reply, which I did not. Now I can’t get this match, because eH mails says “waiting for response”
    what can I do to reach this match? Of course your system must be working

  168. I don’t know what to do this woman has been bugging me for 3 years now and I told her once that I liked her just to get her off my back because she was phoning every day constantly sometimes 3 times a day it got way to much for me to handle I felt like I was being suffocated now to make things worse she has now moved in to my community which I wasnt aware of until 4 months ago and lives practically next door to me ive been noticing things which she has been lying about what I wont to know is this is she giving me signs that she is interested or what is she trying to say I won’t this person out of my life for good how can I do this I don’t wont to move as iam happily settled her why carnt this person leave me alone.

  169. I canceled this subscription 2 days ago and it renewed – I am calling my credit card office to take this off my bill. I do not want renewal!

  170. confirmation #97611099 became a member nov 16th and not able to use. will not accept login code…123canam. can you please rectify or reimburse. can i please have your response! thanks dave simpson

  171. I tried to write a review from eHarmony in Yelp.
    I found the topic “eharmony Billing Scam” but it is closed eHarmony must have paid Yelp to stop anymore conversation. This is what copied over

    “This conversation is older than 2 months and has been closed to new posts. “

  172. Hello

    I just called in and purchased a 3 months of subscription. But my profile is not showing I am a member!! It’s asking me to purchase membership. Can you pls look into this matter for me.

    thank you

  173. I have closed my account, Removed the automatic renew check a moth ago. You do not have permission to charge my account again. You most recent charger to my AMEX will be disputed. I have tried calling and now my email account has been closed. I can’t use you services and you are not allowed to charge me.

  174. I tried calling customer service and got hung up on 3 times. I am actually putting faith in your company. It would help if someone answered the phone.

  175. take me OFF your mail list. I have asked but I still get this crap. If I get a divorce over this I will be talking to a lawyer.

  176. Every other site is using my browser and don’t have a problem Iam NOT changing I don’t understand why othersites just require E MAIL# And PASSCWORD wanting me to change to Firefox is a cop out PLS cancel Accountcopy to MR warren

  177. Wow, I can’t express how disappointed I am about your company and Christianity because you don’t know the meaning of God’s forgoveness. The questions included how many times a person had been married, I am here to tell you there are a lot of good people that have been married too many times, those people probaly have easy hearts and just wanted to be loved. Your company shuts them out… shame on you to judge me or anyone else!! Do you ask about peoples past experiences. ..drugs, alcohol, adultery, gambling. .. my point is everyone has a past and something they are not proud of but I serve a God that forgives…the past is just that. . The past.

  178. What do I think? I think I’m paying a hell of a lot of money to belong to a website that I haven’t been able to sign into for over 2 weeks and for which the only phone number I’ve been able to find is not in service. The one listed in the article above is not in service. I’ve tried everything … cleaning the cache on my computer, signing in over and over, trying another browser … nothing works. I keep getting directed to a “Help” page which is totally useless! I’m able to do little things and was able to get into my account page and cancel my service … that was the ONLY way I could get an e-mail to anyone there. As far as I’m concerned, this is an unprofessional and untrustworthy site. Stick with!

  179. I am new to your site and you have my age as 40 and I did not give that information to you. Actually I didn’t see any place to put my age. Please make the correction cuz there’s no place for me to make it my correct age of 76

  180. I am new to your site and you have my age as 40 and I did not give that information to you. Actually I didn’t see any place to put my age. Please make the correction cuz there’s no place for me to make it my correct age of 76. I have searched the internet trying to get a phone number for you people how about fixing that problem if you want me as a paying customer here

  181. I am trying in vain to go on your site to find a person to connect with, I am a 65 yr old widow of 8 years, and everyone from my dentist to my doctor told me to do so. I tried, and the site says there is already an email that is the same, there was a time I did go on your site, they said they would send me a link to be able to reset, never did. I am frustrated, as this is the last free day, please help, this is my Christmas wish to connect with a nice Christian man after all this time. I appreciate anything you can do to help me my email is the best way to connect to me, thank you in advance. Magi

  182. We tried calling the phone numbers we have for E Harmony and they do not go through. How can we talk to someone by phone? We have a question concerning why the email that was sent to Melanie cannot be opened. You can email us or call us.
    Thank you

  183. Your service is not worth a d–n. Your phone # does not work. I am having trouble getting to my matches. I think is is a scam

  184. Your service still sucks. Phone #s still do not work. You not email me will not call me what does it take. I had 2 names that I can not get into after they left messages. Please let me know or are you still being ass holes & just taking $$ and do not plan to do any thing.

  185. I can’t get through to anyone through any contact phone number. They are all disconnected. I cannot access my matches at all either through home pc or iPhone. I want a refund.

  186. I am getting matches mostly from people 200 miles away !!!! you are just selecting anything. I want matches within a 50 mile radius please.
    It is soul destroying to see someone who looks nice and find out they live in Aberdeen and i am in Leicester. Please be sensible.
    I don’t have anything in what if either.
    After my subscription ends I do not want ti renew it. I thought by paying it would be more selective.

  187. I found someone I’m interested in a few months ago and requested discontinuation before my 6 months enrollment was up. I completed questionaire on why I wanted to quit. I continued getting matches but I didn’t sign in as I was no longer interested. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services.

  188. I found someone I’m interested in a few months ago and requested discontinuation before my 6 months enrollment was up. I completed questionaire on why I wanted to quit. I continued getting matches but I didn’t sign in as I was no longer interested. Now I get an e-mail that I will continue getting a monthly charge. This is causing an issue with my person of interest. I will not accept charges and wish to no longer use your services.

  189. Hello, I would Like to have my money put back into my bank account. when I signed up for the membership through eharmony it had said $18.95 a month. then after I put in my information I was robbed of the whole 2 years. $454.80 to be exact. I would like the money refunded into my account and my services with eharmony terminated. thank you for your time.

  190. Why is it, one can’t find a working customer service contact number? It is very frustrating. Out of the 4 on line dating websites I signed on, I thought eHarmony was the most reputable one. Turns out, it has been the worst.

  191. Do NOT ever bill me again…. This is forewarning that I better not see your charges on my checking account…. EVER AGAIN.

  192. I stopped my auto renewal when I subscribed and I got billed anyway. I called your help number and the representative said eharmony never billed me and it must be someone else. I am on the phone now with the credit card company.

  193. Now your customer service phone number posted on line is disconnected? Every number I can find for you is bogus and does not connect. I need an actual person to answer the questions I have, & I can get no one? How on earth do you expect to run this business and have any positive feedback at all? Please call me immediately at 530-592-5500, my matches photos suddenly disappeared and I can no longer contact people because their profiles will not open. I signed up for long term membership. You need to not be withdrawing money from people’s accounts if you are not providing the service. I would appreciate you contacting me since I cannot contact you apparently.

  194. I have tried for a month to cancel my account, every time I try to it never lets me through. Need to stop account or I am going to get legal help to get it removed.

  195. I have asked for my account to be closed through the site and email with no response. I have tried every phone number on your website and none work. I am very unhappy with Eharmony and I want my account closed NOW. I expect to hear from someone immediately.

  196. I would like to thank you for introducing me to the most amazing man every. He truly is my soulmate, he too was on EHarmony. We just got married on June 7th, 2015. I’m so thankful for you all. I would really like to thank you all so much for what you do. We are so happy and we owe it all to you. Here is a picture of the best day of my life. Sorry, I would send a photo, but I cannot seem to load it. But thank you again for my Prince Charming!!!!! Take Care and have an Amazing New Year!!!!

  197. I would like you people to take me off your email list. You do not send foto’s of the matches. I have all ready met some one new. It wasn’t on your site, either.

    a very unhappy ex-customer.

  198. This comment section is for commenting on the information above, NOT for contacting eHarmony itself. All of your comments will not be seen by eHarmony.
    Has everyone forgotten how to read?

  199. I am very disappointed in e-harmony. Canceled in Sept. and was told they just took out a payment from me and I will have service until March 2016. NO REFUND. I was talking to someone with a lot in common. He was going away to visit his son & left me a last message and canceled e=harmony. I cannot get the message and emailed e-harmony that the message was intended for me and I should still be able to read it. NO REPLY. I hate that I wasted my time and money on such a RIP OFF I just called “Expert Service” and was told I have to let them into my computer before they can do anything. Not doing that. SO FRUSTRATING

  200. i heard your radio add about free eharmony through Tuesday, January 5. On New Year’s Eve I was lectured to by a friend’s daughter that I am a ‘knock-out’ and instructed to at least give an online dating service (for lack of a better word
    at least ’10 trys, i.e. ‘dates’ in 2016. i agreed albeit knowing it was like buying a lottery ticket (scratch off, once a year),,,so i stopped at the library in arctic cold around 7:30 last nights and spent almost an hour it seemed, diligently answering all the prompts from eharmony, with each section giving encouraging words: i.e, this is good, you’re almost there, etc…At the bitter end (as it turned out) i waited ecpectantly like a kid on Christmas Eve and finally received this message from command central: ‘We’re sorry there are no matches for someone like you” or something in that vein, shocking, insulting and reprehensible…what a bunch of duds you must have in the stable….bah humbug

  201. i would like to cancel my subscription. i have tried calling several times with no follow up return call.
    i would appreciate you canceling my acct as soon as possible

    alicia small

  202. My matches are almost all 50 or more miles away from me, I checked my settings and I have it set for 30 or less. How can I fix this? You have no customer contact number or email or any other way to contact someone to resolve the problem and I have been paying for this for months. Please help!

  203. Would like to know what the comment “I’m no religious at all” is supposed to mean on your commercial??? Seems to me to be a pretty random unnecessary comment??? Appreciate an explanation?

  204. I can’t find any way to contact you!!! Extremely frustrating. Problem: “Jen” sent me a message and I can’t pull up his profile or answer his message or contact him in any way. It is upsetting. Can you fix this, please.

  205. i have gone through the procedure to reset my password and still can’t into my account. I receive the special password and enter it and am asked to enter a new password and confirm same. then i go to sign in and the password is not accepted . What do i do now to get connected? my telephone number is 4106436365.

  206. I want to b removed from your site and don’t know how to do it. Please remove me and don’t send anymore emails.

  207. i have tried so many times t log in and i have triend to use log in forgot password and no reply what is going on here can someone email me my old password so i can reset this

  208. Dear eharmony
    I want to report an apparent abusive member.
    His name is Matthew Ackerman
    From North Platte Nebraska. I will never use your search again.

  209. Trying to reach someone about my accessing my account. But there is no number to call or online contact without accessing your account first. Sent an email to customer services asking for help and got sent a survey with no other response
    ( Quality customer care at its best )

  210. I called mid November 2015 and sent an email. I requested to cancel my upcoming service and I was still charged $55.80 on January 8, 2016. I am emailing to once again cancel my services with eharmony and ask for the $55.80 refund from January 8, 2016 charge.

  211. This is so rediculous! I’m unable to contact anyone about my account. I will like to cancel. Please contact me.

  212. I did not renew my EHarmony account and i received notice earlier that my account would not be terminated if I did not renew it. Because I did not want to renew, i did not hive payment instruction. I have observed today that my credit card was charged by eHarmony without my knowledge and desire. Please remit back the amount which is charged despite my will. Thank you Serap Zuvin

  213. The website will not let me finish my profile or communicate, which makes the free event null. Further, I can’t find any customer service to assist me. I planned on joining, but not with this many problems. Please contact me as soon as possible. Thank you.

  214. This site is NOT worth anyone’s time… It’s a bunch of old guys & the guys that are near my age are 1000% NOT my type. I haven’t seen 1 man that I would even think of talking to. DO NOT WASTE YOUR TIME OR MONEY!!

  215. daily email harassment from eharmony through 3rd party advertisers. eharmony promised to stop over a month ago. yeah right! I have forwarded my complaint to the federal govt. eharmony is responsible for who they contact with.

  216. you guys wont let me in my web keep changing my password/if this persists to be a habit I’m going to cancel my subscription

  217. I was contacted by a Mike, who sent me a link to contact him, that was very detailed, I am extremely suspicious of this, I have not tried to contact, because…….
    I need to talk to someone in your company about this issue, or I’m going to cancel my connection with E Harmony.

  218. I tried calling the numbers (800) 263-6133 & (800) 951-2023, but both doesn’t work. I would like to close my acct, but I think they wouldn’t let me

  219. I cannot communicate with anyone on the site and I have tried to call at least twenty different eHarmony phone numbers for customer service and there is no answer to one number. All of the other numbers are not working! This is not good!

  220. Good morning I am a active member of this dating site. i am having difficulty getting in to the site to view my matches. I am not able to review my matches on the site. this morning it show’s my email address an my password but i can’t log in. Please address this problem directly. Thank You. Sincerely, Ms Joyce Bailey.

  221. What is wrong with your website? Cannot access my new account today at all.

    eHarmony: as a new customer of only two weeks, you have failed to deliver your product as you advertised. I have requested your CEO contact me through Noah of your Customer Service team, or return now my FULL REFUND of 12 months.
    I have tried at least 5 phone numbers today, 1/21/16 for eHarmony and none of them are operational. This firm appears to be only interested in getting one’s $$$ for membership, then ditches you as a customer.

    In the two weeks I have been a member you have only sent me maybe 24 images of gents. I have worked with several of your CS team, only to have a screen to look at today when trying to access my account. Therefore, eHarmony hasn’t lived up to what your selling service-wise, and you need to REFUND my total amount paid for 12 months of service. Pls do so no later than January 31, 2016.

  222. Is there any way to save your favorite matches into a separate area, so easy access, retrieval? If not, this service is really bad. It NEEDS to have this option for storing, organizing info.mmPlease HELP!

  223. No body has stolen My password or my e-Mail for the pass 15 yearsssooooo I gave my password you sent me put in the in the spaces required and nothing. I have called the telephone numbers you have given and neither of them do not work —-I am beginning to think you are fly by night outfit taking peoples money.soooo Maybe I am too old at 80 to apply or It is nice to be important but it more important to nice —So be Nice to your customers DR. Robert F.Garland

  224. Dear Eharmony,
    I have been a customer for a long time of yours. Now suddenly I am not able to call you? What is the matter with your phone service? Also what IS your phone number. Why does it keep changing and now I am not able to call at all??
    Also your email address noted about does not work??

    I by mistake clicked on your extend your membership tab online. I do not wish to change my membership in any way. It was a mistake. I was trying to logout and the extend membership tab was hiding it.
    Do NOT change my membership.

    Thank you.

  225. My check card was charged 203.70 this evening on 1/27/2015 . I never signed up for this service and contacted my bank to dispute this action… Mean while I need to find out how my information was used on this dating site and what name and email was associated with my card that was used in a fraudulent matter.
    Please contact me at your earliest convenience

    Thank you

  226. My check card was charged 203.70 this evening on 1/27/2016 . I never signed up for this service and contacted my bank to dispute this action… Mean while I need to find out how my information was used on this dating site and what name and email was associated with my card that was used in a fraudulent matter.
    Please contact me at your earliest convenience

    Thank you


  227. I want my subscription cancelled. Everyone that showed a match was out of my area. I was so disappointed in eharmony it’s very expensive for no matches for the whole year. They tell me that it’s my fault that I don’t except the matches. I wish that all of the comments that many of us has made that we could do a commercial for them. There are much better dating sites out there in which I found a match last year. Thanks but no thanks

  228. where is the mysterious custermer service #.??????? a hole lot of misrepresentation .eharmony should have 5,000 lawsuits ,hope you get yours

  229. I have been with e harmony for about 2 months I have sent out over 50 emails I don’t understand why I never get any emails back from anyone

  230. Jane and I want to take this opportunity to thank you for you service. We met Dec 2014, met face to face Jan 1, 2015 and married April 2015. We are having the time of our lives, and once again have found the love that we never thought we would know again. We owe you our thanks for helping us to find each other. When we see your commercials, we just look at each other and smile. Once again, thank you for all you did to get the two of us together.
    Yours always,
    Charles and Jane Currin

  231. This site is a scam. I signed up for a 3 month subscription in 2014, did not request automatic renewal and yet it is regularly taking monies unlawfully from my bank account. When I went into the settings tab yesterday, the automatic renewal had once again been ticked – it must be a default – this is totally unacceptable. I’ve spent a long while looking for an email address to make a complaint – but there is no address to be found. If anyone knows of the address, please reply. I warn others against signing up to eHarmony – you will have no control over money being taken from your account even though you did not tick the box for automatic renewal. Is anyone aware of a class action against eHarmony as this behaviour must be rife and they are making millions from members who have unsubscribed but cannot stop the payments!

  232. I am very upset that i can not log into my account , I cant even use the site. I want the auto renewal of this account stopped. The most trusted site… dont think so!!!!. I try to get in touch with you to change my pass word but I have not gotten any type of response . Just stop taking money for a service you claim to provide. Thank You and I will be letting others know what money grabers you are… might even go to the news stations and have them look into this scam.

  233. Can you please cancel my subscription that just auto renewed until August 2016 and refund my money back to me? As you can see in your records, I have not logged in in a very very long time, as matches you find for me seem to all be out of state. I am confident I canceled auto renew for this month primarily because of this reason. I am not happy at all with any results I have received and wish to end any and all connection with eharmony. Please refund the $197…. It’s simply not worth my hard earned money.
    Thank you
    Erica Suffoletto

  234. The phone number on your customer service website says that this number has been disconnected or no longer in service. ??

  235. I need to cancel my account- how they say to cancel automatic renewal is NOT where they said it was, the customer service number has been disconnected. They are NOT a reputable company. So they get to keep charging me forever? GRRRR

  236. Is there any way that matches that aren’t sent to me initially can be ubcluded in the next days matches since Microsoft says my computer is sick.

  237. HELP!!! You keep on taking money from my account when I have already tried to cancel…I NEED YOU TO CANCEL MY ACCOUNT!!!!

  238. When I started a subscription t eHarmony earlier tonight I thought I was committing
    to $52. for three months. When I received a confirmation it was for$156. In effect I was being charged $52 PER month for three months. I immediately tried to cancel the subscription but with the instructions and option available on the web page I could only cancel an automatic renewal. There is no way I could contact eHarmony customer service via the web page and the Customer Service telephone number provided by a GOOGLE search has been disconnected. PLEASE cancel (and confirm) my subscription. Your subscription
    information on the web page is deceptive.

  239. I have been on this service for over 2 months and have sent out over a hundred eh mails to prospective matches. Rarely do I hear from anyone and have had only two women that I actually spoke with on the phone. No dates. I am trying to get in touch with someone to help me with a site problem and no one will answer the phone. What kind of a service is this?

  240. I am very disappointed because I subscribe but did not get the access. When I press the shadow photos they put me into another to subscribe. This is getting ridiculous especially you paid. There was no proper pictures of all of them though you paid. You can’t get any conversation with the person because you have to pay again. I want my money back.
    Please resolve the problem

  241. I want my refund back.
    it says free trail, I signed up today, it is confusing to use. it is so expensive too.
    it costs me a lot.
    Terms of Condition
    on Cancelation policy it says to go Account setting, then My account, click on ” Cancel MY Subscription” but there is not such thing to click.
    I am feeling cheated by this site.

  242. I would like to participate in ehamony’s free weekend ofcommunication. I
    forgot my user and password. I asked for it to be sent to my email and this was
    not done. also tried calling 800-951-2023 and number was invalid. Please
    send this information to my email today. Thank you

  243. This web site is a rip off. The biggest one I have encountered. You can’t even get on it as your password never seems to work. When you can get into it, you get the message that they’re searching for matches. I’m not from outer space! Don’t waste your money with them. You have no problem paying for service you don’t get but communication breaks down after your payment is taken. I have 3 months of nothing.

  244. This has been a horrible experience for me. Total waste of time and money. 95% of all my “matches” were from out of state or hours from where I live. In a year I have been on 1 date. I WANT OUT NOW!

  245. I would like to cancel my subscription plz asap I would deeply appreciate it thk you eharmony my first time being on something like this I just want out of the contract. I do not want to be billed after my 2 payment installment this we be my final installment.

  246. Why is it so hard to cancel? No phone number, no email address. I just signed up yesterday, but have an emergency and need the funds for travel unexpectedly. How do I cancel?

  247. This place is ridiculous. They are thieves and they steal money. They automatically set you up on an auto[renewal so that you cant get your money back. This is a SCAM!!!!!! DONT DO IT….

  248. I am having trouble using this site on my Samsung Galaxy 5. Whenever I login I get onto the site with access to my contacts and view home page, however when I click to view the matches profile it takes me back to the login. My details are saved there and it does not leave that page but just refreshes to add login over again. Have tried this many times with no success and frustration. The last time this function worked for me was a week ago. How can I use if I cannot view matches?
    Please assist.
    Kind regards

  249. eHarmony customer service is awful. I’ve called repeatedly. They either do not answer or the line is down. And, by the way, their number is NOT even posted on their site. I had to google search their phone number. I found an alternate number — which is always busy. I emailed them with an issue and they responded that they were sorry I wanted to cancel my service. Which I never said. This is by far the worst site if you have any kind of an issue.
    Save your money. Go elsewhere.

  250. I would like to quit this eharmony, problem is there is no contact or email information, I have problems signing into their website, and cannot make contact with anyone. I paid for 6 months and havent had a month straight of service.

  251. Good afternoon,

    Last 20/22016 I paid for subscription, confirmation number 99425572,and since 24/2/2016 I’ve been trying to connect to my account and the only information that I receive is that my account is closed, I don’t know why, even though this, I tried to re-activate my account but it doesn’t work.

    Please let me know what has happened because after my payment this is quite rare and uncomfortable.

    Looking forward to hear from you.


    Marta Fernandez Ramos

  252. I am just trying to find an email address so I can email a customer service rep. Every time I try to do that I get auto replies.

  253. I CAN’T FIND CUSTOMER SVC/TECH SUPPORT CONTACT. Tried “Chat” but it’s regularly inoperable. Perimeters I set for search won’t stay. I set “27-46”, “Not messaged yet”, “with photo”…I click on 1 of the photos…but when I return, I must set up all of the search perimeters again.

    • I do not want any further charges on to my Visa I have canceled that. I Can NOt Find a Phone NO to eharmony Is this fraud.l I am up set I sighned up for ONE Mon. ONly.

  254. E harmony must be down.. I cannot even get into the site and cannot get a live person. I have tried at least seven different e harmony phone numbers and NONE are working numbers. Would someone please post a working phone number for this site??!

  255. Hi. My date of birth is incorrect on eharmony. Please can you change it for me? My date of birth is the 02/06/1962. Thank you.

  256. I have had a security breach and had someone change my e-mail address after eharmony had e-mailed earlier that they had a security breach involving my account. The customer service rep Corey badge #636504 apparently sent the security department an e-mail and had no means to contact them by phone, including her supervisor I asked for. I requested reassurance that no information would be violated. She could not do that but told me they are not responsible for info that is leaked. I would have to wait 2 days to hear from them by phone. I insisted over and over for her to get a number or call someone that could get the number and got no where. This is a very poor business, negligent, incompetent and everyone should know before signing up. I was shocked to review the above complaints dominated by people trying to cancel and having great difficulty. I think the FBI and the FTC should be notified of this illicit and illegal behavior. I am very worried about the security breach and was e-mailed twice by e-harmony that this happened but then this afternoon allowed someone to change my sign in address without verifying when they obviously knew there was violation and breach. Totally incompetent and negligent. I expect someone to call me with the number I left tonight or I will have to report this to the authorities of this behavior. Horrible experience on e-harmony!!!

  257. If I pay £12 now would I be able to get in touch with my matches on eharmony? Can I have matches in London on my profile? Thanks.

  258. I need a copy of the picture sent to you and not the link as my printer is broke and I lost everything when I was trying to fix this computer.

  259. I was told if I waited until March I could cancel my E-Harmony account, as it has been six months. I would like to cancel my account as of today 4-6-16.

    Thank you.


  261. I am not t happy with eHarmony, and I want cancel my subscription I need help to cancel it, the site never helped me and I it is a waist of time.Thank you

  262. I have this morning attempted to send a email response to a msg. (3) times. I am a member already, but this is not very positive toward your site when it will not accept that email to be sent. When hitting send my message it just . . . cycles & locks up recognizing I have send it , but does not get forward.
    Fix, the site please or respond with the lack of service I have paid for but am not receiving .
    Dennis R. Gray

  263. marked box, charged money, want to cancel. tried 5 customer service numbers – all not in service. what happened to live chat??????????????????

  264. All of my contacts are 50 to 100 miles away, and are NOT in my age profile! I do not want to continue with my subscription to this website! What a joke!

  265. I signed up for 3 months for a low price and I got a 23.95 charge.2 weeks later,,,and I was supposed to get 3 I was charged 9.99 for some kind of response to when somebodychecked their email…get rid of that charge..i mustve pressed a wrong button and explain to me why I am being asked to reapply??????/should I just dispute the charges and cancel my card..fix this.. mike brown

  266. If you try calling the phone number listed to speak to
    Someone …… The voice on the other end …. States that the number no longer exist and recheck that you are dailing correctly…???

  267. Requesting assistance from customer service. Was communicating and answering 3 dig deeper questions when could not push Send button repeatedly. Can you help?

  268. Donald Jenkins, 61, of Lake Forrest is a fraud. He said all the right things, made me think he loved me, we started texting each other, said he wanted to marry me then tonight he asks me to buy him a apple computer. I said no, but if this guy is doing this to me, he’s doing it to someone else. And if this are the people you are matching women with them I’m really glad I cancelled my subscription.. Yes, I should of been a little smarter but this man is a jerk, I’m not a happy customer.

  269. I used EHarmony yeas ago and would like to try again. However, when I type in my email address and hit “forgot password”, I’m instructed to “click here” to get an email from eharmony with instructions to get a new password. Nothing, nada, zip. No emails from eharmony! This has been going on for well over a week. It is very frustrating and I’m beginning to think you all have gotten too big and arrogant. Your website is not user friendly. Would someone please contact me for assistance?!


  271. I would like a refund of the money you charged me. Especially since I canceled my service months ago. So if you could please put the 30 dollars back in my account so that I dont have to take further actions

  272. I can’t connect to read members profiles/information your 800# does not work having a difficult time reaching anyone.

  273. Your site won’t let me log in half the time, saying that I entered an invalid password or email, which I didn’t. Also I noticed that the wrong address was associated with my account. I am not satisfied and would like a full refund please.


  275. I have been trying for a couple of years to join and have not been successful. There is always a problem on your end

  276. I have been trying to get in touch with you to cancel my service. I have not been able to log in for months. I was automatically withdrawn a renewed service that I did want because I was not able to access the the account.

  277. my email account was changed with out my knowledge now I can not get into any thing I am very up set with this please just cancel my membership and do not I repeat do not renew any part of this membership cancel all my contacts with this site this is so mis leading it is not even current

  278. I have been trying for several days to get into the android app and it has not been loading correctly. I also am unable to look at anyones profile because it is not loading or taking forever to load and when it does it will say oops network error and still wont load. Can you please fix the android app since I am paying for this?

  279. I cancelled this immediately and was charged $334.80. I don’t want this service, and I haven’t used any of it. I haven’t uploaded a picture. Please return my money!!

  280. 1) In 2019 I met a woman through eharmony to whom I was later married that year. She died last year and so I am in the matrimonial market again as of a year or so ago.

    2) I re- enrolled in eharmony last year and have had absolutely no success. I am not interested in `matches`more than 50 miles away or outside of Canada. Many had come from the US and other provinces but insufficient from close at hand . My money has been wasted and so I want to cancel my subscription immediately, as of April 27, 2016

  281. The advertisements for this dating site make it sound so promising. It’s been a waste of time and money. Plenty of Fish and OkCupid were much better and free. Just cancelled my subscription.

  282. Your site said that there was activity on it 7 hours ago. I was sleeping then. How can I find out if someone else was on your E-harmony site on my computer?

  283. I have been on this site since March, 2016, I have yet to have a message returned from anyone. I want to cancel my membership because I have had no way of contacting anyone at E Harmony for help. I think that this must be a scam site just to take my money. Cancel my account.

  284. with all I’m paying for your service, you make it impossible to reach you, your phone numbers are fake. How do I cancel?

  285. I didn’t submit my service request today. If by mistake. Please do not change my credit card. Thank you.
    And I did try to go on your website see if I signed the service with you but I never get on. Called your support services but never get held.


  287. i looked at the websight months ago as i was quirious. nothing. now i am getting stuff and do not want anything to do with eharmoney. their phone number is cancelled. i just do not want email or anything from them. it is a scam. please delete anything about me and do not email me again. thank you

  288. I wish to cancel and cannot reach customers service I selected option for 18.70 per monthbut web site chargeed me 227.00 this is a scam

  289. Hello. Have been trying to CANCEL my account for three days. I want it CANCELLED NOW. Went to your web address & it did not help me. Did not give me a phone number to call to cancel. You show it on your site, but do not provide the number. Do not renew my account. Kindly send me an email telling me you have cancelled my account ASAP. Thank you.

  290. I already posted my thoughts and they are not good. I guess you went out of business. Do not ever charge me again.

  291. i join your site monday morn. went though your set up and paid 215. give a match with 63 st, jo mo, 1 match what ajoke i live in houston tx i want to cancel, membersip stop payment on m card ihad the problem zoo which is in with eharmony .also i told site iwanted to cancel .gave me a monthly and charger my account 6 mos that was not aware they were going to charge the full amt. i am in trying get my bank not honor these charges. thang you

  292. I signed up for another three months, then stopped getting contacts because I thought I had found “the one”. That not being the case, I have tried to resume getting leads, for which I have paid. This company doesn’t want to be contacted. If they have customer service, it’s not, in my experience, obtainable.

  293. I became a member two weeks ago and was on eHarmony for 4 days, now I can’t access my account as it is coming up with wrong email or password.
    I really don’t want to be on your website anymore and wish to cancel my account.

  294. For a while now I have been unable to receive a lot of my matches on my iPad I receive them on my phone but I only get a handful of them on my ipad

  295. I cant not cancel my account and can u please end my subscription as soon as possible. Can’t not reach anyone to cancel

  296. Hi,
    When I joined this site I specifically talk to your representive how long of a service I wanted. For last three month I hardly visited the site for I never received match from my city. I also called for help and somebody set it up for me. Still I never received any match from my city so I gave up and never visited your site. Today I looked into my account and saw a billing for eharmony was taken out. I request my money back refunded for I am highly dissatisfied by your site

  297. i would like your phone number so i call to place an order do you less than 14.95 a month let me know thank you

  298. I just signed up with eharmony and was to pay $34.95 for 3 months of service and was charged $104.00. Please refund the different to my account. I tried calling your customer service line and wasn’t able to reach you. Please reply to this message. Thank you Doris Jenkins

  299. I registered about a week ago and then saw ur advertised free communication with matches weekend 2 – 6 Jun – tried sending email to matches and was not able to accomplish – kept being brought bAck to subscription page and told that no messages….. Communications was allowed without subscrption. Please advise

  300. Sorry but E Harmony has been an absolute waste of time and money.

    Just about every ‘suitable match’ have been miles away – too far to be realistic and exceeded just about every age limit. There have been, over 9 months, NO suitable matches costing me in excess of £100. Absolute disgraceful site.

    Refund? – probably not.

    David Bailey

  301. Dear eharmony my time on eharmony has not been real great iv, been on your site for three months and I think it,s been long enough for me to meet that special person for me if I don,t meet her soon one more month i,ll be ending my membership i,m a great man very good looking sweet not the bad boy type that so many women like guys like that re going to finish last not that nice guy thank youChad

  302. Something is messed up with my account. In the activities area it shows that Berthold sent me 5 questions. I can’t get to them. It does not show that he answered although at one point I could see his answers. I tried skipping to the email and haven’t heard from him although it shows that he continues to view my profile.

  303. I’m glad to see that I am not alone in my total dissatisfaction with eHarmony. It is a complete waste of time and money. No one EVER contacted me and the one’s I checked back with had “left the building”. A total bust!! I will be writing to formally cancel my membership, and I have no intention of paying another cent for this useless service. Thanks for nothing!

  304. I signed up on June 25. Cancelled in time to not render services. Not heard from E-harmony. Still no credit on credit card. Matches are out of my area and my match profiles say no more that 60 miles. If not credited in a timely matter I will close my credit card and u won’t get another dollar out of me.

  305. this was a big waste of my time . you sent me woman from all over the state and out of state, when I asked only for local woman.
    plus I have a 1 time contract for 3 mouth and you commit fraud and stole money from my pay pal account by resubmitting a billing request.
    this is a very miss leading company


  307. I lost my password along time ago, and requested, and never received it? How can I set a new paid acct? William

  308. There is NO Customer Service with E Harmony! Not a phone number, not an email. It’s terrible! I searched the entire site looking for a way to contact someone. Seems they really just want your money and once they get it, they could care less about your customer satisfaction. Stay away if you want to talk with a customer service rep, they don’t offer one. VERY BAD!!

  309. Have been trying to use the free offer yall said you have can’t get customer service phone been disconnected don’t want it if not going to work lot of trouble with it sp I didn’t get no free offer it says on tv free for the weekend of 4th looks like get this for free few days sence it don’t work can’t get customer service I wouldn’t recommend it.Tim

  310. I cancelled my subscription over a month ago, the monthly charge was taken out of my account. It needs to go back immediately. Not being able to speak someone is a very poor way to do business. The fee was $37.00. If I do not have a response immediately I will file a claim against e-harmony with my bank and a attorney.

  311. There is a scammer on here he is Kelvin Lukas. He used another name last December. Thinks im beautiful n wants to take me to foreign lands. Im off e harmony
    Im done, dont want to meet another lier,and not getting quality match.

  312. I wanted to cancel my subscription before it renewed for another six months but I never found the button to cancel my subscription. Can you help me cancel it?

  313. Your site has changed. I hate it. You ask questions,, and do not offer non of the above. Please tell me how I can cancel the worst dating site!

  314. you guys are a joke…your customer line tries to sell you stuff then hangs up…the matches do not even fill out the questions so how does that ” 29 deminsions ” work? would it be 24 1/2 since it was only me that filled out the questions?

  315. why in heavens name does it take so long to delete or cancel ones account once it’s been breached?…i.e. eH.

    For one to go through this rigamarole and time spent in order to clear your name AND hopefully soon enough so that the rest of you does not become, further, a victim of credit card fraud via eHarmony’s lack of how to manage a site.

    Never again, and to all you other’s who might read these comments. Heed!

    Go to another dating site, Ourtime, or Match.

  316. So there is absolutely no one available who lives within 60 miles, but I can drive to TN or OH from NH? There’s a reason I want to be close to someone. I’ll give you a call.

  317. I am not very pleased with what I see so far I continue to see the same photos I would like to see more photos if there’s something that I’m doing wrong please let me know but I am not happy I am not a happy customer right now and I’m paying and I’m seeing more photos of gentleman that I may be curious with other dating sites that I get for free so let me know if there’s something I’m doing wrong but I’m seeing the same pictures over and over I would like to see new faces

  318. I am so frustrated trying to contact someone in customer service. I find that I am meeting people, and yes they are out of my area,but they have been perfect matches. I’m so much like the matches that I’m matched with it’s great.

    Now for the problem and it’s a huge problem!!! I am unable to inform the obtuse representative in customer service stop stating that I need to reapply for eharmony My membership just started and it’s good until May 2017/ it’s July 2016 right now. I have paid and now my account is on hold because they say I owe. I have one payment left that is due on July 22, 2016 it’s July 15th right now. I can’t seem to even get to the customer service department and when I did Robin couldn’t answer my questions. It’ took me 3 contacts to finally get her to answer my question. Now the account is all screwed up, you have my money and you are holding matches because somehow you think I owe. WHERE IS EVERYONE!!!? Doesn’t anyone work in customer service at e-harmony. Very very disappointing and no I would not recommend your service because of the customer service department.

  319. e-harmony is a fraud said it was to be free for a week but its not showing the photo’s of the people on this site and i am tired of lies please remove me from your site because i have to pay to get to see a photo or get a date!

  320. I think Andrew from Tiburon is my perfect match, I have tryed to contact him on 7-14 and he has not contacted me as of yet. Is there anyway you can contact him and tell him to read his e-mail?

  321. Can you stop taking money out of my account I no longer use this site and will be contacting my lawyer and bank

    • I am very disappointed with eharmony. I have been a member for more than a month. I have smiled about 40 or people or more. Few of them look at my profile, no smiles back. I wonder if the males are very picky or I am not that cute. They match me with people in CA, WI, AR, and those people are not going to move at their age (60). I requested matches in my state (FL) and they don’t have them. Last match I got, was a scammer from overseas (Australia) who sent me poetry and bunch of lies that didn’t add up .I questioned, he got upset and I terminated the friendship. Now, he is out of the site looking for another victim. I hope eharmony takes this business seriously as they took my money. Thank you.

  322. Please discontinue sending me your email and advertisements. I have never subscribed to harm,only and have no desire to do so and I don’t want any of your correspondence. I can’t go in an turn them off as I am not a member so please assist me in getting rid of this problem. You send out numerous items per day and I do not want to be bothered.

    Thanking you in advance.


  323. Please cancel my membership found a man outside of eharmony. And I asked for a full refund due to I tan confronted by a scammer. I want nothing to do with your site
    Send all my money back into my account immediately
    This.k you.

  324. Hello,
    I mistakeningly signed up for incognito. I canceled it as soon as I realized my mistake. Is it possible to be refunded the amount charged?

  325. I dont appreciate your dating site emailing my husband to this email address if you don’t comply and stop email advertising or harassment ill sue your company and if your willing to sacrifice harrasment

  326. you have taken money from my account without me signing up to your service either refund my money or my bank will pursue it for me.

  327. from what ive read already from previous customers you are definitely a dodgy company you will get nothing but bad reports from me.

  328. In mid-2000s I first joined – lived on a low population island, and potential mainland matches not interested commuting that far for dating by mainland members.

    About 2011 I tried to register again from another state, and had LOTS of trouble registering again, because error message said my email address was already used or invalid, so I registered with another dating website and successful in one relationship for 5 years.

    Now I have the same email address, and same trouble registering with eHarmony. I have found no Customer Service phone number on the website, nor chat room, and no phone number browsing that looks safe (not their website address). I give up – believe they have the best match with 29 dimensions to measure, BUT the “hands-off” attitude and no help available for ANYthing sucks!

  329. A shame I have not found help from eHarmony Customer Service to get new password, or tech help changing photo file extension for compatible upload on the website. I give up – tried 3 times 5 years apart. Horrible to get a refund – terms say I must pay $1,000! Bye bye.

  330. I have repeatedly asked online for a password reset…NO Answer or way to log in to even begin to start or restart the process of paying them for “Mr. Right”!…here I come!!

  331. I have a hacker that is using Brit West Lake Hills TX profile to taunt me. Please do something. I had the same hacker on Christian Mingle.

  332. Horrible site less than 24 hours and the site doesn’t work please people don’t go with this horrible site and they don’t even give that much matches

  333. Every time I start to do my profile or answer the questions you make people answer, I get bumped out or kicked out of the field I’m in. This has happened on several occasions when I was trying to sign up for the free trial part of it. It hasn’t let me do it yet but I have since gotten signed up but not for the free trial. How else will I know if I really want to do this is I can’t do the trial one first? I’m a little tired of the scams going on with these websites. Several other ones I have had accounts with were nothing more than illegals preying on women for their dates of birth, phone numbers and addresses among other things. I want to be shown that this is a reputable site not taking advantage of anyone, including free trial offers. If you can sign up for free as the commercial says you can, then why aren’t you letting me?

  334. Why does eharmony not have a customer service telephone number on the dating website? You have to go out and search the net for it. Even when you go to technical online help and cannot resolve your issue, it still does not allow you to access a number for customer service.

    I have received several messages re dating mail but have not been able to open.

    Bottom line, I certainly will not be renewing.

  335. My best advice is, do not use this dating site, period.

    There is an 800# posted online for eharmony customer service – do not call, it is a scam based in India – they offer you a $100 – then when you state you are not interested in their scam, they hang up on you.

    eharmony is having technical issues with their mail – I have messages I have been trying to access for 3 days – I was told they are aware and to call back tomorrow if still not working. I said, fine, then I want 3 days credit. He said, we do not give credit for 3 days. I said, you are in breach of contract and he then offered to extend me one full month. I have not checked yet if the extension has actually gone through. I find it outrageous that this dating company does not list their customer service number on the actual dating site.

    One last thing, the only questions they asked to confirm it was my account was:
    1. email account is registered in
    2. my zip code
    Which basically means, anyone who knows I use this dating site could impersonate me – NOT GOOD.




  337. Take my e-mail address of your site. I have never contacted you, have been happily married for 42 years and I am sick of you endless spam.

  338. I have cancelled my subscription because of no matches in one month. I have jumped through all of the hoop options to get a match. I want E-Harmony to develop a partial refund policy if their system is not working for a subscriber.
    I tried E-Harmony when it was launched and again now. Dating sights do not work. Matches only tell you what you want to hear. When you meet someone in person from a match it is a whole new ballgame starting with two strikes. I just doubt what they claim now.

  339. Horrible people,. terrible company, sends six emails a day and will not honor requests to stop sending, especiallysiince there are no singles in the family no one has ever joined or inquired they just send and harasss.

  340. this is not e harmony cust service # ive cancled this account 6 months ago i want this to stop im contacting bbb to let them know of your bussiness practices

  341. I spoke to u earlier on and I said since I have not been active on site what if u allow me to pay 9.95 for 3 months please than paying 29.95

  342. Please cancel my account. A pop up on the website comes up and won’t take me to the screen to cancel on the website.
    The reason I am cancelling is that I haven’t met anyone that turned out to be a match.

  343. Having joined some time ago on a different email account my account was compromised. Joined again recently on different email account and within three weeks of joining my account hacked again this site is full of scammers. I have complained by email and cancelled my account stating I do not want and further monies taken for ongoing subscription. No one from eHarmony has bothered to reply or confirm my complaint or request.

  344. Eharmony is really not user friendly. For some reason, I cannot get into my site. Maybe I have forgotten the password. So they say put your email address and zip code and they will contact you. I have done that over and over for three days. No contact. As much as I want to use this service, I find it so difficult. There is no way to contact them by email or phone. Why does this have to be so hard? I would have to give them a -1 on their help area. (btw, my zip code is different because I have moved). I have tried every zip code I have ever had.. NO LUCK!

  345. I received an e-mail from you informing me that someone had messed with my account and that I would need a new password.I changed the password and you accepted it no I keep getting messages to upgrade my account. What’s going on?

  346. I have had NOTHING but trouble!! I have had NO dates…but LOTS of frustration. The phone number wants me to click on 1 to get some kid of rebate and hangs up on me when I don’t do it. HOw do I talk to someone to cancel my account? Hideous service.

  347. I think this is horrible site. I literally just paid $55 for the first of a 3 payment cycle only to be on there for like 5 mins. It is the worst dating site I have been on and would like to see if I can at least cancel the last 2 payments. As I was looking for a one month option but there was none which I think is just rediculous!!! I’m so pissed right now. I will definitely be telling all my friends not to use this (most of my friends are single) if I can be refunded it all I would be extremely happy but I can’t see that happening. If you could get back to me with a solution that would be great. Thanks…

  348. 3 days on the site & only one dude hitting me up? something is NOT right. My intuition tells me my messages are being blocked. What’s up?????

  349. I tried calling all numbers, but none of them connected. I want to cancel my account. I have found somebody on your website. That is great!!! Please cancel my account. I sent a letter as same to cancel. Thank You George

  350. I am not happy right now because this subscription was suppose to be cancelled and you charged my account again. I don’t have the 164.85 that you took off of my card and I need to have it reimbursed on there again please. I have had no luck with this site and I don’t want to be on it. Thank you and please let me know that it’s done.

  351. Eharmony
    I only subscribed for one month and assumed that it would cancel or send a email asking if I wanted to continue with my subscription…instead they have continued to charge me for the last 12 months…they owe me about $300 as I wasn’t supposed to be charged after the month
    Now, when I go to cancel my subscription manually, it refuses to allow me to confirm my cancellation, even when following exactly what it tells me to do to cancel
    Cancel it immediately or I will be exposing me to the media
    Chanel 7 and Chanel 9 will be happy with another story…as well as the local paper, woman’s day, take 5, and that’s life
    I have many connections in the media industry.

    Otherwise it’ll be your own funerals…


  352. I still cannot get into the account. It keeps telling me to “check back later”. This has been going on for three weeks now. Either it needs to be fixed or I m cancelling this account NOW!

  353. I called your customer service phone number to cancel my subscription, however you were closed at that time.

    I made a mistake by placing this order. Its only been a few hours and I am requesting a refund.

    I will also call tomorrow.
    Thanks so much

  354. I can’t reach Customer Service through the number given here. I just get a recording about special offers, nothing to do with eHarmony. I was trying to reschedule the profile review as I scheduled it for the wrong time zone and missed it.

  355. The REOPEN button does not work….either fix it, or stop sending me crap e mails with offers I cannot take advantage of. I know its all about money……. but what about us?

  356. I’m having trouble browsing profiles. I’m only getting 5. When I put my search conditions very very wide it went to 8. How can I get more? You must have more than 5.

  357. Your service is great but if I’m not careful on my iPad I lose matches by swiping and accidentally hitting block the match. How do I get those back. You need a” are you sure” before they disappear. What a loss for me.

  358. Your service is great but if I’m not careful on my iPad I lose matches by swiping and accidentally hitting block the match. How do I get those back. You need a” are you sure” before they disappear. What a loss for me.

  359. Communicate for free? So only if you believe full communication can be accomplished without one of the five senses… sight? Wow once again you underwhelm. How many of you would communicate with a walrus that could speak English.. if you didn’t know it was a walrus?

    Once again.. shame on you but once again.. the email address I’m sending to will reject my email

    Shame.. shame.. shame! If you say free it should be free without restrictions!

  360. I have paid the first payment just the end of November.
    The past few days all the compatible faces are blurred.

  361. Dear Sirs,

    I am unable to open the message sent to me by ‘Richard’, which you will find on my eHarmony file.

    Since this is only the second communication I have received from eHarmony (and I have been a member for quite a few months), I am suspicious that my profile on eHarmony is not functioning correctly. Can you investigate please.


    Jenny Balson

  362. I was unable to log in after hitting “forgot my password” as the ONLY repeated OPTION of which I HAD NOT ACCTUALLY forgot it NOR was I entering any other password than the one I created my profile with..IT WOULD NOT ACCEPT ANY COMBONATION.. I then hunted the sit and found a live CHAT spoke with someone refered to as “DAVE” Dave asked me security information. Afer I provided all he asked.. DAVE said IT DID NOT MATCH their file??? DAVE then gave me the e-mail he said he could not help me.. SO…As the person that created the account “ME” if I can not get past security which is my security HOW DO WE FIX THIS?? Did I mention I’m a “law enforcement professional (20 year career). I do believe I know there are ways to confirm the person your helping access their info prove its them.

  363. It is disheartening to see so many negative responses to eHarmony. I wish I had checked this site where so many dissatisfied customer voiced their concern before I signed on. I, too, am dissatisfied with this dating service. The men that I have been matched up with are not my type nor do we have anything in common. I believe this site is unscrupulous and misrepresents itself. It is a complete fraud,

    and in addition, who charges up front for a service before we sample the service; like buying a car sight unseen. This is poor business practice and I do not want to be part of this scam.
    I have cancelled my subscription on your website.

  364. I talked with a customer service rep a month ago, told her that I wanted to cancel my service because I have found someone. Maintaining the service will cause problems. She agreed and canceled my service. Now I have checked my credit card and there is a pending charge for $113 and some change. DO not charge my card. I do not and have not used the service in months. I do not want the service. Please let me know if there is something more that I need to do.

  365. Hello EHarmony Staff,
    I have updated my profile and attempted to up date my pictures. I am having trouble updating my photo’s. Please help?

  366. please check out these two guys I think they are the same one?
    1, Stev at Wayland,MI

    2. Xavi at Cleveland, OH

  367. I’m new to this online dating. So, I’m 2 for 2. The first two guys that showed interest in me and the first two guys I’ve been interested in have been deleted from the system. Why??? Are they creeps? Are they terrorists?? Why??? I don’t get it. I hate eharmony and would like my money back!

  368. Unfortunately I am not happy at this time! I cancelled my subscription on Eharmony in 2017. Yet I continue to get notifications daily on my mac and Iphone.

    Please cease all notification and please remove my profile immediately!
    Thank you!

  369. Hi . I enrolled on E harmony……10-12 years ago. I filled out 90% of what you had us fill out to make it easier for our potential rencontre to know almost all that you are made of….and what you have to offer her. Please, ADMINISDTRATION respond to me by telephone as I have had different e-mail addresses, Providers and a name I used…..or still use. Please! Be so kind! Steve Zalai

  370. 20 18 April

    Poor customer care on line Today wrote yr President to cancel and close my account you keep billing me for
    These men have too much baggage


  371. I have tried on numerous occasions to cancel my e harmony contract but I am still receiving matches. Please stop sending matches.

  372. You have renewed an account I didn’t authorize and none of your customer service information actually works. What kind of a scam are you running?!?!?

  373. I canceled my Eharmony service two years ago and recently discovered that I am still being billed. This fraud plane and simple and criminal charges should be filed.

  374. I want to cancel my subscription. I understand that I have 3 days in order to do so.
    /the phone number that was given to me is not valid. I have seen one reply and he was totally out of my area. I’m disappointed in the coverage I’ve received.

  375. I want to cancel my subscription. I understand that I have 3 days to do without losing my money. I’ve tried calling the numbers that were given to me but they are not working. I am disappointed in my coverage.

  376. Your Company refuses to refund over $418.00 to me for an unauthorized continuous billing over a period that went on for almost 3 years ?. After repeated requests to stop monthly payments taken unlawfully from my credit card account. I have never had anything to do with e harmony & never plan to do so. Thank God ! Unscrupulous way of operating any sort of business & to think you can actually get away with it is added insult ? I fully expect this matter to be resolved >SOON !!!

  377. I just signed up the 3 month subscription and I cant see the questions when asked. Can you help me with that please?


  379. I am very unhappy with eharmony. All but two of the people who have contacted me have had their service terminated. I believe there have been seven. I am feeling that your service is unsafe. I would like to stop my subscription and have what is left if my Cote’s that’s refunded.

  380. I left two messages re what I think is being scammed by one of your male registrants. Although I shared specific information re what I thought was the scam including contact information about the person, I have not received any feedback to date. I noticed that the person’s picture and specifics are no longer listed, but I was not told the results of any investigation. I am next going to go to the police but wanted to insure that the eHarmony investigation supported my allegation before I went to the police. Could I get a response? Thank you.

  381. Dantexu
    Burlington nc
    Is a scam artist he has led me on for 2 weeks and wanted me to float him a loan
    I didn’t want this to happen to anyone else

  382. Hi I am a customer in the UK and I have just had a request from what I thoughtt was a possible match to ask for my bank details to send 5 thousand pounds for me to send to his African sick work mate. we have not met and have only been speaking for a couple of days and it may be nothing but it seemed suspicious to me and I need to report this in case it is money laundering and it happens to anyone else. when I declined he broke off the friendship. His name is Discon and says he is from Maidstone in kent.

  383. Every site has it’s hook, e harmony has it’s tricks and bills you as a curtsey when you don’t want to renew, don’t use the service and don’t want to play their game any more.

  384. Stop billing me for your service. what part of stop don’t you understand? Oh you policy has a self renewal clause. That is fraud ! your site is a fraud! STOP ALL SERVICES NOW. Guess I”l have to mail a certified litter to your head quarters.

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