Contacting Eddie Bauer Customer Service Center

Contacting Eddie Bauer Customer Service Center

Eddie Bauer is an American apparel company that specializes in outerwear. The company was in 1920 on the premise of providing outstanding products are service to customers. This motto rings true to this day. The company is so committed to customer service that Eddie Bauer offers a full refund in the event you are not satisfied with the products or services. If you need to contact the customer service department, you can do so by phone, email, traditional mail, through social media or by Live Chat.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available 24 hours a days, 7 days a week.

• Customer Service: 1-800-426-8020
• Eddie Bauer Rewards: 1-888-838-1920

Customers with hearing disabilities can connect with the customer service department Monday through Friday 7am to 3:30pm.

• TTY: 1-800-462-6757

Mailing Address

Eddie Bauer Customer Service P.O. Box 7001 Groveport, OH 43125

Official Website

Customers visiting the Eddie Bauer website http://www.eddiebauer.com/home.jsp have the ability to shop for merchandise by gender and type of product. There is a section of the website featuring clearance and discontinued items. If you are a cost-conscience customer, you have the ability to sign up for Eddie Bauer Rewards. This program allows customers to earn points that can be applied to future purchases.

Social Media

The majority of the information available on the social media pages of Eddie Bauer centers on product information. The customer service department addressed customer concerns in a few conversations. Although there were answers to concerns, the timeframe was not ideal. The customer service department answered the questions in approximately five (5) business days.

• Facebook: https://www.facebook.com/EddieBauer
• Twitter: https://twitter.com/eddiebauer
• YouTube: https://www.youtube.com/eddiebauer
• Google+: https://plus.google.com/111773318654271498031/posts

Customer Service Email

There are two email addresses available so customers can connect with the customer service department. We used the general contact form to send a message asking about shipping products to Military bases. We received an automated message stating the customer service department would respond to our request in approximately two (2) business days.

• Customer Service: http://www.eddiebauer.com/custserv/ask_eddie_email.jsp?sectionId=24448
• Eddie Bauer Rewards: info@eddiebauerfriends.com

Our Experience

Our experience started on the right foot. We called the customer hotline and were able to speak to a live customer service agent in less than two (2) minutes. In order to connect to the customer service department fast, press five (5) twice. After the customer service agent answered the call, we addressed the sizing specifications of men’s apparel. The agent addressed our concerns in a professional and polite manner. The Eddie Bauer customer service team is one of the best in the industry. Can you say the same about your experience? Take a minute or two to comment with your customer service experience below.