Contact DSW Customer Service
Contacting DSW Customer Service Center
DSW or the Designer Shoe Warehouse, is an offline and online shoe company selling today’s top designer fashion shoes for a fraction of normal retail prices. In addition to the latest styles, DSW also offers athletic shoes, handbags and other high-end merchandise.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The main contact number for DSW customer service is open from 9 a.m. to 10 p.m. Monday to Friday, 10 a.m. to 10 p.m. Saturday and 12 p.m. to 9 p.m. Sunday. All hours are EST. There is an automated system in place for customers who need ordering tracking and DSW Rewards information 24 hours a day.
- Customer Service: 1-866-379-7463
Customers can write a letter to DSW customer service at the Shoephoria! Center in Ohio. There is also a returns address where customers can send online order returns.
Attn: DSW Customer Service
810 DSW Dr.
Columbus, OH 43219
DSW.comAttn: Returns414 E. 5th Ave.Columbus, OH 43219
The DSW official website can be found at http://www.dsw.com. In addition to selling shoes and accessories, the official website works as a customer service and information website. You can learn more about the DSW Rewards program at http://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_rewardsFaqs or log in to your online account via http://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_myAccount.
As an online sales portal, there are several pages consumers may be interested in that pertain just to online orders. DSW customer service policies for shipping and returns tend to be extremely popular. You can find out more about shipping costs, shipping policies and return policies at http://www.dsw.com/dsw_shoes/customer_service/index.jsp?content=cs_shipping.
Customer Service Email
We located a single form to contact DSW customer service. The form is simple enough asking just the name, email address and reason for sending the email, but DSW gives consumers the option of entering their Rewards account number and providing additional information. If you are emailing about a specific order, enter the order number in the body of the form so customer service can better answer your question or address your issue.
Customer Service: http://www.dsw.com/dsw_shoes/customer_service/send_email.jsp
DSW customer service was amazing. The phone call was answered as Shoephoria and required a voice response, but you can press 0 twice to be transferred to a customer service agent. In less than one minute our call was answered by a friendly, bright agent who checked sizing and customer comments for one particular style to ensure the shoe would fit properly.