Contacting Dominion Power Customer Service Center
Dominion Power is an energy company that serves North Carolina, West Virginia, Ohio and Virginia. The company is relatively small, compared to some other major energy players in the US. All company contact information is located in one place making it simple for customers to find what they need faster. If you have an account with Dominion Power you can register for online account access. From within your account you may make changes and pay bills, among other customer service functions.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
All customer service numbers used to contact Dominion Power appear to be open 24/7. There is a chance some or all of the call centers are closed during major holidays.
- Dominion Virginia: 1-866-366-4357
- Dominion North Carolina: 1-866-366-4357
- Dominion East Ohio: 1-800-362-7557
- Dominion East Ohio Emergency: 1-877-542-2630
- Dominion Hope (WV): 1-800-688-4673
- Dominion Hope Emergency: 1-800-934-3187
Customers who need to put that pen to parchment and send a physical letter or compliment or complaint can send that letter to the corporate office. There is a mailing and physical address to choose from.
P.O. Box 26532
Richmond, VA 23261-6532
120 Tredegar St.
Richmond, VA 23219
Simply go to http://www.dom.com to find the main page of the Dominion Power website. This is the page for ALL local companies utilizing the Dominion Power name, including companies outside the main energy sector like Dominion Clearinghouse, Dominion Transmission and other Dominion products and services.
Customer Service Email
You can choose between several email forms to contact Dominion Power customer service. Choose the one that best describes your needs.
- Electric Service: https://www.dom.com/contact/customer-service-for-electric-customers.jsp
- Gas Service: https://www.dom.com/contact/customer-service-for-gas-customers.jsp
- All Other Services (Non-Customers): https://www.dom.com/contact/customer-service-general-inquiry.jsp
We sent an email to the general customer service department about the coverage area for Dominion Power. There was no reference number or estimated wait time for a response offered after the email was sent.
We called the Dominion North Carolina phone number (electric company) to see if we could make your call a bit easier. We pressed 0 twice before being placed on hold about 45 seconds into the call. The hold time lasted more than three minutes before an agent finally picked up the call. We asked the agent to tell us if coverage was available on the southernmost border of North Carolina and the agent told us that area was not covered by Dominion Power.