Contact Disney Movie Club Customer Service

Contacting Disney Movie Club Customer Service Center

Contacting Disney Movie Club Customer Service Center

The Disney Movie Club is a way to increase the movies in your library for a low price. Customers create an account, select a title and receive up to four (4) movies for $1. In order to receive this offer, customers will need to purchase one movie at regular retail. Customers that have concerns with their account or have questions about membership can contact the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers can contact the customer service department Monday through Friday 9am to 9pm, EST.

  • Customer Service: 1-888-257-9100

Mailing Address

Disney Movie Club500 S. Buena Vista St.Burbank, CA 91521

Official Website

Customers visiting the official Disney Movie Club website have immediate access the majority of Disney movies. You can browse the titles by bestsellers, animated or live-action, browse by language or browse age specific titles. The process involves selecting a movie, signing up for service and receiving a receipt. If you have concerns relating to membership, we recommend visiting the Membership Support page.

Social Media

Customers that cannot reach the customer service department by phone or through the email system should attempt to reach an agent through social media. The average response time to customer concerns is less than 60 minutes.

Customer Service Email

Customers have the opportunity to reach out to the customer service department through the customer feedback form on the website. You will need t select the topic prior to sending your message. We sent a message asking questions relating to canceling services. We wanted to know if customers incur an early termination fee. After sending a message, we received an automated message stating the customer service department would respond to our concerns within 48 hours.

Our Experience

Customers contact the Disney Movie Club hotline will reach the customer service department is less than 90 seconds. After the agent answered the call, we asked several questions relating the safety and security of personal information. The agent explained the security protocol and ended the call. The call and overall experience was perfect. There was little wait time and the agent provided us with the information requested. When you contacted the customer service department, what was the outcome? We would love to hear from customers just like you. Share your thoughts with us in the comment section.

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10 Comments on “Contact Disney Movie Club Customer Service
  1. please note l have change my email address / l am also trying to order the movie Captain America : The Winter Solder online . having problems finding the site.

  2. i log into my account and click my order history and it brings me back to the login.
    how do i view my order history. disney ordered a movie that i didn’t order.

  3. I now have a minus $98.75 in my bank account, due to an unauthorized draft from your company. I have just contacted BBB about this matter. You don’t even have my new card # on file, and yet, somehow charged my card, for items I did not even order. I will await the response from BBB, and then if necessary, contact my lawyer.

  4. I was trying to cancel it the same day I signed up for it but I wouldn’t cancel it online and now you charged me $30 and I want my money back NOW! And I cant even log in to the account to cancel it because you don’t have my info on file but yet you charged me $30 what the hell

  5. Not an honorable company. Will automatically send you movies that you do not request. You cannot stop them from coming until you meet agreement. Then you just have to cancel completely. Not nice.

  6. I have been charged 3 times for movie club and it was ordered by mistake. Please refund my move i don’t want this. Please thank you.

  7. I am still waiting for a refund on movies that I DID NOT order and My Credit Card that I never gave permission for You to use was charged, $ 25.90, I was refunded for 2 other movies that i NEVER ordered and sent all back at the same time,,,I just spoke to one of Your Reps and asked when My credit card will be refunded and She tells Me that They are most likely sitting in Your warehouse.. Well can You please get the ball rolling on My refund???? You did not hesitate to take the charges off a card You did not have permission to use and it has My account all messed up, so lets get busy refunding Me…$25.90……..

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