Contact Discount Tire Customer Service

Contacting Discount Tire Customer Service Center

Discount Tire is a tire sales company that claims to sell the same tires as the competition for a lower price. Discount Tire locations are available on the east coast, west coast and western midwest states, but the central midwest is completely devoid of Discount Tire stores.

If you’re a current or potential customer and you need to contact Discount Tire customer service, you’re going to need a bit of information to make that happen.

to leave a comment about your customer service experience.

Contact Info

Contact information for the customer service department of Discount Tire is available on the official website. Before being given any information, you’ll need to select a reason you want to contact Discount Tire customer service. Among the reasons listed are appointment status, pricing issues, maintenance questions and website feedback.

Phone Contact Numbers

Phone numbers are available for the regional offices in multiple states.

  • Online Order Customer Service: 1-800-589-6789
  • Corporate Headquarters: 1-486-606-6000
  • Arizona: 1-602-996-0201
  • Central California: 1-805-373-5509
  • Northern California: 1-916-986-9734
  • Orange County California: 1-949-639-0350
  • Southern California: 1-858-391-0171
  • Colorado: 1-303-773-8084
  • Florida: 1-904-213-9144
  • Georgia: 1-678-297-7778
  • Illinois: 1-630-778-7171
  • Indiana: 1-317-575-1819
  • Detroit Michigan: 1-734-769-6870
  • Lansing Michigan: 1-517-655-6444
  • Minnesota: 1-952-914-9000
  • Nevada: 1-702-256-0055
  • New Mexico: 1-505-797-7100
  • North Carolina: 1-704-896-9334
  • Ohio: 1-317-575-1819
  • Oregon: 1-425-424-2010
  • Tennessee: 1-615-771-0828
  • South Carolina: 1-704-896-9334
  • Dallas/Fort Worth Texas: 1-972-943-8800
  • Houston Texas: 1-281-583-8591
  • San Antonio Texas: 1-210-651-0346
  • West Texas: 1-505-797-7100
  • Utah: 1-801-269-0348
  • Washington: 1-425-424-2010

Mailing Address

Discount Tire Headquarters
20225 North Scottsdale Rd.
Scottsdale, AZ 85255

Official Website

The official website for Discount Tire is located at If you’re looking for customer service contact information, you may be looking for a while. We managed to find information on the regional offices for all states, but we did not find a specific phone number for general customer service.

Customer Service Email

If sending an email sounds a lot better than trying to contact the regional office, you’ll have to fill out the customer service form on the contact page. We filled out the contact form to see just how important customer contact is to Discount Tire. The follow-up page claims we will receive a response in one to two business days.

Our Experience

We called the online customer service phone number. When the call is answered press the 0 button once and then once more. You will be pushed through the automated service of choosing this number or that number. Instead of placing you on hold, you will be given a long speech about what Discount Tire can do for the customer. The recorded speech lasted nearly two minutes. When it finally ended, we were given the option to leave a voicemail that would wait in line for us. Then, the speech came back and started talking about Discount Tire again. The second speech about the sale specialists replayed multiple times. Our call was finally answered after more than five minutes of wait time. When we asked for a customer service phone number for the main company we were transferred to another line that was VERY busy and we were asked to leave a message for the company to call us back. We left a message, but we did not receive a call back.

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33 Comments on “Contact Discount Tire Customer Service
  1. To whom it may concern,
    My name is John Culbertson and on April 5th of this year I had my truck stolen with $13,000.00 dollars of H.V.A.C. tools $4,000.00 worth of stereo Equipment and most valued my 16″ gunner 8 rims and cooper tires these where on a 1984 chevy c-20 8 lug truck My family was and is still devastated by the loss. On October 23rd my truck was recovered but my rims are gone forever I cannot afford to replace them and would love very much if you can donate 4 of these Gunner 8 16″ rims so I can restore the truck back to the way I had can Verify with the Southlake Texas Police Detective More (817)748-8127. I can be contacted at (682)970-0210

  2. Recently, here in San Antonio, Texas, I took my 2010 Mercury Mountaineer to the Discount Tire store I have been going to for over 7 years. I purchase my tires there and have them rotated and balanced there. This occasion was the first for this mountaineer since I had recently acquired it. The service tech informed me that, due to an internal corporate memorandum (which he later showed me), he could not service my tires. He could not even sell me tires and mount them on the rims that were on the vehicle. I returned to the Ford Dealer where I acquired the vehicle to share this news and they had never heard of it nor could they find any information on line concerning it. Since then, neither have I although I was shown such a memo on Discount Tire letterhead at the store in question. Can anyone there shed some light on this for me. I don’t want to go elsewhere for my tire business??

  3. Discount Tire,
    I had two truck tires with tread separation. The other two had lots of tread left but were several years old. Discount tire replaced the two tires with tread separation. I purchased two new tires so all the tires would be new. I asked the Service Technician to check my spare. He told me the spare was in good condition. Four days later I pulled the spare to change the differential fluid. To my shock the spare tread was also cracked and separated. I went back to Discount Tire and discussed my concern with the manager. He listened to my concern then replaced my spare. My question for Discount Tire is “why wasn’t my spare taken off and looked at”. What is Discount Tires policy when it comes to spare tires? Do you pull them off and look at them. Would you let my daughter drive away with a spare that had tread separation? I checked with the tire manufacturer. The manufactures policy reads as follows, “Have all tires, including spare tires, inspected regularly by a qualified tire specialist, who will assess the tire’s suitability for continued service”.

    I am not trying to suggest that I am not responsible, and that the tires on my truck are not my responsibility. I’m suggesting that Discount Tire should provide “information” as well as parts and service. Provide your customers with knowledge so we can make informed decisions.

    Take the time to pull the spare tire out and inspect it. Let me know what you find…

  4. I have always gave discount tires my business, because I thought it was a professionally owned and ran business , until I was told by someone who worked for them. He said all they do is talk nasty about the workers and customers . When they get busy and really get backed up the managers continue to yell at the workers to hurry, but the tools they are using wont work because its so cold because they wont have the heater fixed, so they told all the workers they didn’t care if the tires were balanced correct or not just put them on and get another car in.I was told they have customers come back mad all the time because of that. I know that’s true because I had to take my car back two times because it was not done right. He came to me because he said that wasn’t right the way they were doing the paying customer. For there Christmas party one of the managers had a drinking party for the workers, and supplied beer for under age boys, my A worker told him they were so drunk he didn’t see how they drove home. For them to claim to be a professionally ran company they shouldn’t be cussing out there workers and talking nasty about the girls and women that walk into there shop. They are nasty ,unprofessional, and down grade there employees. I will not ever buy tires from them again and I will tell everybody I know what kind of company it is.I have already been told by several companies that they will not get there business any more. Ialso have a feeling they are going to be charged for sexual harassment from some employees . I hope that corporate, will step up and get to the bottom of what is going on in the Discount tire store located in Lancaster Ohio, off of Memorial Drive,
    Dissatisfied Customer

  5. I went to discount tire today to replace one bad tire on thr right frt. I also wanted the other tires that had 10/32 left on them rotated. They refused to put the new tire back on the frt. I know this is lawyer speak. But because the other tires are so new their is NO chance of hydroplane or the rear fish tailing. Some one needs a little common since. We purchased a lot of tires their but I won’t be back.

  6. Today I went into your discount tire store at 6565 west Sahara Las Vegas for a tire check twice in 3 hours. I sat there for 15 minutes each time and never got my tires checked. The empolyees walking by looking at me like I had 2 heads. I will be now going to the Goodyear store. As you know word of mouth is very important in business.

  7. I recently purchased 4 tires for my vehicle and also 4 tires for a flatbed trailer in the same week from the Buckeye, AZ Discount Tire. Today as I drove to work my low tire pressure like came on so I took the next exit which happened to be where the Discount Tire is located. I drove through the parking lot where several employees were unloading a shipment of tires. I explained my situation hoping one of them could check my tire pressure and add some air as needed. Unfortunately, they were too busy to help. They said I could come back later, but I told them I would just drive across the street to the Walmart Tire Center. Even though I hadn’t spent a $1000 on tires there, the associate stopped what he was doing to help me. The entire air check took less than 5 min & I was on my way to work. Discount should reinforce the importance of customer service. We have several vehicles, an RV and trailer – totaling 20 tires. A little customer service goes a long way. I will keep that in mind with future tire purchases.

  8. Audio, Visual and Automation Solutions For All Budgets Over the past few years technology has made humongous strides. Keeping with the pace of changing times, this technology has found use in the various aspects of our lives. Today technology pervades all parts of our life. It is probably not possible to think of any aspect of life that has remained untouched by technology. If at one end of the technology spectrum are the simple machines developed and refined over the years at the other end are gadgets and gizmos that have no parallel. Today by bringing together via integration and through involving varied products generated by the technology advancements one can bring the world to a finger tip. Entertainment is one segment that has benefitted hugely from these technological improvements. The image quality and the audio have improved remarkably thanks to devices that are better at catching the finest sounds and picture resolutions. Many like the 3D TVs to professional media screens to home cinemas have helped in enhancing the sensory experience. But before a customer thinks about all this, it is very important to take into consideration the automation of his her home. Today multi room distribution of the audio source and video display in HD quality is happening at a large scale. This in turn requires putting an intelligent system that has been programmed to suit their specific requirements in place. The hub, as it is technically called, may control just about everything in the house. This wide array may include the lighting and heating equipments in the house; it may also include the entertainment system and it may include the safety and security measures being taken. And why just the home? These integrated systems can be used in buildings. They may also help you at the office or in creating the right impression on the clients during presentations and meetings. Managing your projects this way will not only win you new clients but also ensure that old ones do not even consider taking their business somewhere else. The basic purpose of the audio video and automation services is to combine various subsystems to give you the power of control at one central point. A major benefit of integrating the audio video systems is that even if you are a nontechnical person you can easily operate a system that comes with userfriendly operator like a keypad or a touch screen. A great deal of research and care is put into establishing relations with the best in the field of audiovisual and automation equipment manufacturers. While installing any kind of such services one must take into account the fact that technological advancements are an ongoing process. Hence any audio, visual and automation service you might choose should be able to offer you the scope of bringing in future advancements. In simple words, the technology that you use should be scalable. As mentioned before an array of device control like touch screens, keypads or web browsers are put in the hands of the user making the integrated solution more accessible and convenient to use, the only condition being that it should be highly reliable. Multicoms have excellent customer service helping you to make the most of your investment on Home audio visual installation.

  9. I have spent over 1,800 with Discount tires, I now have a problem with one of their tires, which is a factory defect,It was point out to me by an employee and I feel unsafe, because it has a big dip in the middle, but they refuse to replace the tire, they say I have to pay a pro-rate cost, but prior to the purchase of said tires it was stated that a defected tire is fully replaceable, I will not purchase any more tires from this company, I have spoke with Just tires and it is written in the contract that a defect has full replacement.

  10. I am a long standing customer of your store located @6883 Federal Blvd, Lemon Grove CA 91945. I recently (Nov 2014) purchased a set of tires for my Dodge Ram 3500. Yesterday I took my truck in to my mechanic for brake repair, it was then we found a lug nut was missing. The chances the lug nut fell off are slim to none, the stud is so long it is almost impossible and even if it did it would still be in the hub. So appears that the installer of the tires just neglected to reinstall one of the lug nuts. Now I am having to order a replacement. Although not a major problem, it does signal sloppy workmanship on the stores part and an additional cost to me that I should not have incurred, especially after spending $1000 for a set of tires.

  11. Just wanted to take a minute to let you know that Andy, Manager at your store located on Ralston Rd. in Arvada, CO is a stand-up person who provided excellent customer service during an unfortunate string of events. In my opinion he is an asset to your company and an example of an exemplary employee.

  12. Just wanted to take a minute to let you know that Andy, Manager at your store located on Ralston Rd. in Arvada, CO is a stand-up person who provided excellent customer service during an unfortunate string of events. In my opinion he is an asset to your company and an example of an exemplary employee.

  13. I purchased four tires this morning from your store in Georgetown Texas. My service rep was Aubrey Seeman, and he was great to work with. Aubrey pointed out why I needed four tires, not three, and did it with knowledge and a smile. You have a great man in Aubrey. Thanks Discount Tires. Bob

  14. I just had 4 tires installed on Feb.4, 2015 after I had ordered them a few days prior. The price had been discussed prior to me ordering them. When I arrived to have them installed, I was asked if Computer Ride Matching was explained to me. I said no I had never heard of it. After it was explained to me, I told the salesman, Micah, that I used to work at Scheid Tire, now Indy Tire, years ago, and if I was balancing a tire and it was more than 2 ounces out, we simply broke the tire down, rotated it 180 degrees and then rebalanced it ,FOR FREE!!! That was just good customer service and plain common sense. I can’t believe I had to pay an additional $12.50 per tire to get something done that should just be common practice. Very put out with Discount Tire right now

  15. I have been a Customer of Discount Tire for years in AZ. I find them all to be the epitome of great ‘Customer Service.’ I was recently doing a Cross-Country trip from NY to AZ with my Fiance’. We were just south of ABQ in rush hour and a brick was in the road, we had no time or way to avoid it.
    It took out our front right tire. I noticed Discount Tire when we were traveling through the City just moments before and assured my Fiance that they are great people and they will get us back on the road in no time. I called right away an spoke with Isaac, he is such an asset to your Company. He was able to get the exact tire for us, to match the other three, since my Fiance’ is picky about that in no time. Always Professional and knowledgable, and speedy!. What a awesome Team you have at your Company! Plus, you now have another Customer. Thx Isaac and thx Discount Tire!

  16. Terrible service have been sitting in Colombo store for almost 2 hours people came in. After me and are gone now.I ask if they forgot me and was told those people had appointments so I ask one person about that and they had no appointment.I own and operate Elliott’s auto in Marion In and have for over thirty years and have always sent my customers here for tires.I think that’s been a mistake.Still sitting in Kokomo store and car still outside.

  17. Just bought 4 cooper tires and I absolutely hate hate these tires I should not have let salesman talk me into these.will think about not returning to discount tire next time.just because the ones I wanted were not in stock

  18. We recently made a purchase at the 7th St and Carefree Hwy store. The manager there is Bill Tasche.

    The courtesy, kindness, and willingness to solve our problem was outstanding. All the young men in the store, as well as Bill, need to be complimented for their outstanding customer service.

    We will never buy tires anywhere else…..and we are letting our family and friends know about our experience.

    Garland and Shirley Richmond

  19. I bought some tires and wheel lock from your Weslaco, Tx store during August 2013. I lost my wheel lock today and went to the same store to get another. When I got there the salesman welcome, but never got any customer service. Afterwards, got completely ignored by the 3 salesmen at the counter. They passed me over and finally left after 10 minutes. I will probably go to another
    Discount Tire retailer in the area to buy this wheel lock. Your Weslaco store employees should get a refresher course on customer service. I get better service at the department of motor vehicles than from these gentlemen. Thanks.

  20. I am so dissatisfied and disappointed, My 2005 toyota camry was taken by wrecker at your center yesterday around 5pmor so, due to a flat tire on my car, had rims locked so tire could not be replaced, your service guy guguaranteed me that he was going to remove them on all four wheels and replace them with lug nuts or whatever their called, and charged me 20 dollars on top of 120 for a wrecker that I got,,, well due to your tires being sooo expensive,, I am at walmart bought me a tire here, well the service guytold me that discount tire did not put any lug nuts on,, said I I very dangerous to be without them,, now he will look to see Iif he has some that will fit my tires,,, I would like those 20 dollats I paid your service guy back to meamea!
    Maria Reyes

  21. I have been a loyal customer for over 30 years but have experienced a significant drop of the level of customer service over the past few years. Recently my wife had to wait over 1.5 hours for a tire rotation and balance (and that was with an appointment). Upon driving the vehicle I noticed a “shimmy” in the steering wheel when I exceeded 50 mph. I brought the vehicle back and after waiting another 1.5 hours was told that the tires were “out of balance”. While waiting I met no fewer than three customers that informed management that would not be purchasing goods or services from Discount ever again. Such a shame as I really had faith in this group.

  22. Waited two hours for a tire rotation and was told that I still had two more vehicles in front of me, it would have been nice if they told me that it would be a three our wait when I brought the car in! I was told to make a reservation if I did not want to wait. I waited a couple of days and made a reservation. After waiting for 45 minutes after my reservation time, I asked when I was going to have my car serviced and was told that when the truck in bay three pulled out I would be next. Well then they pulled another car in and I was told they would get me in as soon as they can. After listening to other people ask for their keys back, I asked for mine and was told to have a good New Year by the kid behind the counter! Worst service ever and would never recommend Discount Tire to anyone…..

  23. On 2/18/2016 I went to discount Tires in 95th near Ridgeland in Oak Lawn IL. I arrived prior to them opening so had to sit in the car for about 20 minutes along with two other individuals that arrived before I did. Just before the doors opened, another individual pulled into the lot and walked right up to the door just before the rest of us did and of course right when the doors were being opened. Without asking who was there 1st for service, the gentleman took care of the pushy lady that obviously didn’t care who was there 1st. I mentioned to the lady that there were folks who arrived before she had. Of which she responded that she had an appointment. I told her I don’t think they make appointment for being checked in. At this point the “manager” Jeremy must have thought his child was there when he said (more of a scolding tone than a please be patient) “everyone is going to get their turn.” Scary that this is the “manager” who should be trying to extinguish situations and not losing a customer who has bought tires for four different sets of tires in the last year with his rudeness and poor customer service. My thought, send Jeremy to customer service classes, he could use some help with his soft skills!
    One of the other employees mentioned that this has been a problem before. Wouldn’t you think that if customers have exchanged words because of your processes that you would try to correct the issue??? A number system maybe… or at the very least the honor system….You know, who was here 1st???

  24. I went to the Culebra Tezel store in san antonio. 6-11-2016.. Bought all four tires two at that store and two at another location..I was due for rotation and balance. Great experiance !! from Shawn assisting me . gave me great info on rims.. to Ricky who walked me to my car . The whole office staff Corey hearing him assist Customers to.Mac working in the garage area making sure guys where on point. Waiting 45 minutes you see hear alot., was very Impressed.. been to other discount tire shops not as kind informative or helpful. .. My son .. my mom .. my
    brother all choose this one store to go to.. and we all live close to three other discount tires we can go to.. Thanks to the guys at Culebra location .. Georgia Lozano.

  25. Purchased set of 4 Kumho’s @ store in Lawrence,Ks Farm Dr. I paid $670 approx. 2 yrs. ago…phoned same store several weeks ago to inquire about ordering another set of 4, Ryan said he could help would research and call me back, same day. 2 days later no return call, i called spoke to Ryan, he apologized stated time got away again said he would research availability and would definitely call back next day. Again no return call as promised 2nd time….i researched and found set of 4 Kumho’s right here in Topeka,Ks. Sorry,Discount lost a previous customer and a definite sale!! Topeka,Ks.

  26. I had my tire replaced 07/22/16 at the Chandler store on Chandler Blvd. A couple of weeks later my light came on regarding tire pressure. I took it to the Discount TIre for a free pressure check. They told me something was wrong with my front right tire. I told them that is the tire they just replaced. The pressure had dropped from 35 to 28. They checked for holes and found nothing. They told me to drive it for a couple of days and if it came back on they would replace. The car tire pressure light came on a few times after that. I took it to discount tire two other times. Both times they said try it and we can replace it if it continues. They had a reason every time. Today I took it in and said there has to be a problem with the tire. He rambled on about the tread and the fact it was a new tire – all of my tires are less than a year old. He was trying to talk me out of getting a new tire as I had been promised three months back. I left my car there after being told I would be 16th in line. I think he was hoping I would just leave but I didn’t. They just called me two hours later and said it was ready. I asked what was wrong and they said it was a small hole. Since it had been checked two weeks after I bought the tire and they said there was nothing in the tire, there had to be something wrong with the tire. But they just patched it. I now have a patched tire instead of a new tire. Poor customer service for a tire that carries a “warranty”.

  27. When in to buy new tires at lake havasu az store was told 50 min wait thats fine I said after waitng almost 2 hrs. and truck still not touched I left I will spen my 600 dollars elsewhere

  28. we were in the store about a week or so ago to get our tires rotated and my husband ask about tires for our 2013 chevy equinox and the guy didn’t act like he really didn’t want to help him. then yesterday we were there to get air in our van tires and the kid that was working just totally ignored we went to belle tire.we have always bought our tires at discount tires now were not for sure!!!

  29. After ordering my tires and scheduling a appointment on May 19,2018 and confirming the tires would be there on May 21,2018 at 10:30 I thought thing would go smoothly. When arriving at 12:30 and waiting to be assisted I was told by the manger, Derek, that my truck would be next in the bay. I watched as 6 other vechiles were pull in before me. Finely, after 2hours, my truck was pulled in and they proceed to remove my wheels and take the old tires off two of the rims when the manager told me that they didn’t have the tires I ordered and paid for instock. Being frustrated I told him to just put my tires back on, at which point Derek began to give me all the excuses you can think of. Very disappointed in this whole experience and would never recommend Discount Tire to anybody ever again. If video and audio are needed along with the receipt and refund receipt please let me know. The location is North Galloway Ave. Mesqute, Tx.

  30. I’m writing this to tell you about my experience with your Ocala, Florida store. Approx. three or four weeks ago I took my 2007 Lexus GS 350 to this location to have the tire sensors replaced. I had them replaced but the techs couldn’t reset the system. They tried and recommended I go by the dealer and trouble shoot the system. I took it to the Toyota place because there isn’t a Lexus dealer In Ocala, Fl. they told me I needed to have Lexus wheel sensors installed at a cost of $275.00 per wheel plus $175.00 for labor or they could dismount the four tires and get the ID numbers and reset it at $ 175.00. I said no thanks. I returned to the Discount Store and talked with Luis. He and Josh started doing research and found out there is a summer/winter button under the right side of the dash and that would reset it with the instrument. IT DID and am very, very pleased with Josh and Luis going the extra mile to get it taken care of. I want to say thanks to the staff at the Ocala, Fla store. Please pass this along to the manager there.

  31. Yes I am a customer very dissatisfied with your store on Taylorsville Road and Gene Snyder made an appointment walked over to the store was going 4550 minutes my truck was still sitting in the same place did not get no service whatsoever I’ll answer I got from your managers was I’m sorry when I got there there was no vehicle to vehicle is in the bag no customers in the showroom I was told my truck would be pulled right in and started on did not happen I will be not be back to any of your stores

  32. Hi,
    Today I went to discount tires store in Sherman Tx to get 4 new tires. I ask the salesman Jacob Harbour if they were running any specials. He said no but I could help me out a little. I then ask him if they gave a military discount again his was reply I will help you out a little bit. Upon deciding on which tires I would purchased Jacob gave me a total price of $661.87. I told him that’s not helping me out no type of discount at all. His reply was “Well I will give you $20.00 off” Upon looking at the receipt it showed “FOUND IT LOWER”. When I called several other Discount tires in my surrounding area I was told that they give a military discount of around $10.00 per tires, if you buy tires in volume. So why is the Sherman store different? Then I was told they could only put 3 of my tires on because they could not get 2 lungs off one tire. So then they sent me to John Chak’s Automotive to get the lugs off. WOW!! Which is now costing me an additional $283.84 to get the lugs off.
    Very unsatisfied customer!!!!!

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