Contact Direct Express Customer Service

Contacting Direct Express Customer Service Center

Contacting Direct Express Customer Service Center

Direct Express is a credit card that allows customers the freedoms of purchasing products online and shopping without the need of a bank account. The card is recommended by the United States Treasury Department. A large percentage of Direct Express customers receive monthly benefits checks and the money is directly deposited onto the card for immediate use. If you need to discuss you account, you can contact the customer service department at Direct Express or the credit card issuer Comerica Bank by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available to assist customers wanting to enroll Monday through Friday 7am to 7pm, CST. If you want to report a lost/stolen card, check your balance, change your pin, check you history or have questions relating to your account, the customer service team will assist customers 24 hours a day, 7 days a week.

  • Customer Service: 1-888-741-1115
  • TTY: 1-66-569-0447
  • Customer Service (international): 1-765-778-6290
  • Card Enrollment: 1-800-333-1795

The customer service department at Comerica Bank is available 24 hours a day, 7 days a week.

  • Eastern: 1-800-266-3742
  • Central: 1-800-925-2160
  • Mountain and Pacific: 1-800-522-2265
  • TTY: 1-800-822-6546

Mailing Address

Direct ExpressPayment Processing Services P.O. Box 245998 San Antonio, TX 78224-5998

Official Website

Customers visiting the official Direct Express website have the ability to sign up for the card, log into their existing account, check the status of their enrollment and read the available FAQs. The card is issued by Comerica Bank, so customers have the opportunity to connect with the customer service department by leaving the website and visiting here

Social Media

We searched through the entire Twitter feed to see if the customer service department responded to customer concerns in a timely manner. Unfortunately, there were little conversations to read. The one posted on the feed did not receive a response. This leads us to believe the social media pages of Direct Express are for informational purposes only.

Customer Service Email

We sent a message to the customer service team at Comerica Bank asking if the company offered an email address for Direct Express, considering there is no information listed on the website. Typically, we receive an automated response. Unfortunately, we are still awaiting a response.

Our Experience

Contacting Direct Express is a bit challenging. We called and instead of connecting with a live agent, our call was sent straight to voicemail. We instead called the Comerica Bank customer support team and asked questions relating to the applicable fee structure. The agent was polite, helpful and professional. The call started bad, but ended up better than expected. Did you have better luck connecting with the customer service department? We would love for you to share your thoughts with us in the comment section.

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102 Comments on “Contact Direct Express Customer Service
  1. I have tried using my card twice and it has been declined. I know there is money on the card and I don’t understand the reason for this. Thanks Lynda Crabtree

  2. I have tried to log into my Direct Express account online- since Thanksgiving (Nov 27) and I can get the account to come up only to the page that shows the balance- once I click to go further into the account I get a message that states the website is undergoing routine maintenance and should be back up shortly. Well, I have called Direct Express NUMEROUS times and they tell me they will submit a ‘ticket’ to technical service and someone will call me???????? 13 days and have not heard a word. I spoke to a CSR earlier and she told me try to”refresh my page” I think someone just forget to push the button when they finished the maintenance- I do not know what to do next- has anyone else had this problem recently?

  3. I was issued a card in 2013 by my attorney. I told him that I had a bank account, and did not need it. I was approved for disability in Nov. 2014. My attorney told me if I had a bank account to throw card away, because my payments would be sent to my bank. Now all my money is on the card I threw away, and they issued me a new one, that I have not received yet,and don’t know when I will get it. Hard to pay bills when you can’t get your money. This has been CRAZY!!!!!!!!!!!!!

  4. they have notreplaced charges that somene tok loot off my car at all!! i even have papers from court proving this! cant get any help!

  5. i need to fax direct express my photo id can someone give me ther fax number,to the fraud department,,thanks

  6. I never got a user id nor password. I have tried to create a new user id and it comes up used id already exists. MC 5332480053678852 ex5/18 my phone number is 4058245065 or you can mail me 400 east Danforth apt284 Edmond,Ok 73034 If some one would call me I will go to a landline phone and return the call since cell phones are not that safe.

  7. recently I contacted direct express about a fraud claim I sent to direct express my identification card my social security card I am the payee for 2 children Katherine Dorsey and Margaret Dorsey along with their social security cards this claim is for NOVEMBER 2015,

  8. I am crazy fed up with Direct Express customer service. They will lock your account any stupid reason and never let you know they did it. The only way you find out is when you try to use your card and it gets turned down. Every time I have tried talking with a live person there I get the run around. Because everyone that works for are idiots and there hand are tied because that’s the answer I get. They try to send you to someone else and then you get hung up on.

  9. i want to know why my card stopped working for one busyness i have contacted that company and the said they have not change anything i have tryed to contact customer service a number of time but have not talk to anyone

  10. I also had a claim in Nov 2-15., I still haven’t received my money back on my account!!! I just emailed Comerica, hopefully they don’t only have morons that don’t give a damn about your life working for them!!! I just got a Wells Fargo acct and “hopefully” my direct deposit will go there as I requested!!!!!

  11. Apparently EXCUSES are what they are good at! Reading Scripts and saying we haven’t seen any fax!! These people are very uncaring and ignorant!

  12. I am traveling in Scandanvia & would like to be able to check my balance online, but when I tried to login, forgot my password & asked to have it emailed to me, I am seeing a denied access reported. Can you help?

  13. I have had numerous problems and issues with Direct Services. Iam a county employee with Mental health trying to assist my client who is elderly, homeless, and mentally impaired. She has lost her Direct express card and cannot remember her SS number and there are limited resources to assist her. I contacted Direct Express Customer service which was not helpful or resourceful to assist my consumer. Are their other monetary services that assist with SS beneficiaries?

  14. Yes I been trying for 2 days get the dispute dept. when they transfer it cut off . I have dispute I got a letter from your not error, but I called back boost mobile they lady found the error since my husband been cut since jan. they his number to someone else. So they ask your back and get refund post on my card.So I know what going getting cut so much. It upset me

  15. I have tired to use my card twice and its declining and the money is there so what is the problem

    • Hi,maybe someone is trying to use your card but don’t know your PIN number ,,,call them,for your protection,they will freeze it,its been done for me,or trying to change your PIN number several attempts

  16. Direct Express has the absolute WORST customer service department in the world (I used to think that it was Comcast!)!!
    We’ve (I help my disabled brother)
    been trying to reach a particular department for a form for literally days, hours on end just to be disconnected over and over again. We’d reached them a month ago a couple of times and they said that they’d mail it but still nothing 1 month later!

  17. I am trying to get on line and manage my direct express account. I cant do so .because I cant register my account when the new user button is broken and has been for months now. I also tried calling the customer service number to do it that way but I was told that they are experiencing high call volumes and hung up on. it would make my life a lot easier if I could acess all of the features that come with having this card. please fix this. thank you.

  18. Waiting 2 months for forms to fill out for fraud….Still no forms..called 5 times…nothing.Now I get a letter there closing my case…They don’t see fraud and I haven’t responed….What is going on ..I wait on one comes to the phone..or call back high call volume….Patricia LIpira..I DID NOT make these charges..and my card is with me at all times…Please return my money..I’ve waited long enough..

  19. I need a way to reach you in case of an emergency.i live in Mexico just south of El Paso TX in Ciudad Juarez. The phone number does not work here so need to,find another source of communication

  20. My name is nolan tew the last 4digits of mycard are 0430. I am trying to open up a means of communication since your phone numbers, are no good my email below to verify if it works. I now live in mexico

  21. They post transfer me to the file of dispute as they hung up on me. Can’t connect to the agent after the agent closed the card out. Eat time get to the part where it reads y0 account balance then hangs up like tf I wann file a dispute

  22. Supposed t9 file a dispute as I can’t get b6 the last prompt it hangs u0 w8thput connection 5f can I get my money back

  23. My name is Jon Stewart i would like to wire transfer $90 to my brokerage account at Trading identify my account i will be giving you my address Jon Stewart 16301 Midnight Crossing my old address before moving was Jon Stewart 3509 Tanelorn Drive apt 1817 Richmond,Va 23294 .Trading address

  24. i was supposed to receive my new direct express chip card in the mail and haven’t yet. when am i supposed to receive it? has it already been sent to me and is now lost or what? i have called numerous direct express number and i cannot get the answers that i am searching for. i cannot seem to be able to talk to a real person in regards to this matter either.

  25. i feel i have been scammed but can’t get thru to customer service. please help me. i cannot afford additional charges.

    • i’ve called the main line several times and each time i am either disconnected or am on eternal ‘wait’. the last time was 40 minutes and still no response from custo. mer service. this isn’t the way to do business. i am very dissatisfied and will be leaving your card service.

  26. i have been trying to resolve a situation and i am mnot getting any answers
    was told i would receive a form to send back in 3-5 business days — no form 5 days later
    can not find a fax number to send documents in one day



  28. I am requesting for statements with all pages numbered 1o1 to 4of4 . I talked to your Rep and he said cannot do . My B A. IS REQUESTIG for all pages to be numbered .ATTENTION MANAGERMENT

  29. I have enjoyed my experience with direct express til this month on january9th when there was a transaction to my card i didnt authorize i really need that 30.00 for the rest of the month. Thank you Donald A Shunk.

  30. I’ve tried several times to get in touch with someone to get information regarding my financial transactions. I was asked to provide the first 6 numbers of my Soc. Sec. of course I didn’t give that information out. I did agree to the last 4 numbers and was told that they couldn’t help me.


  32. My name is Janice Hatfield,Sleepy Eye,MN. I tried to take my money out to
    pay my rent & it was declined.My Check just went in yesterday.
    I could tell by the confused person I was speaking to that something was wrong and it your company problem.She claimed it would take 45 to 90 days to inverstigate,thats nuts! Certainly they know who they gave my money to,Over
    I am making a list of every agency to write to about this & yes even Pres.Trump
    You are stalling people off on settling & using their money.I have no other income and need this money now & if it isn’t back in my account in a VERY timely manner,There is NO END TO WHAT I WILL DO.You have actually been
    on TV where they have erxposed you.I have lots of info from the internet and
    making copies of all the BEWARE Direct Express.
    I have an appointment with my State atty to help me with where to send my info to.You are blaming it on fraud,I have never had my card where anyone had
    access to it & just used it to get my Social Security with just 2 exceptions.
    Seems mighty strange that the money was taken the same day Social security
    put it in the bank,like less than 24 hours.This will not END until I get my money
    and Social Secuity will investigate as well as others.Tak to your Corporates
    there & get my money back.After I gather all from the internet and others as
    well I am going to a News Reporter here.My Cousin in New York Government
    has help for me too & is sending me the right people to contact.
    You are described as dishonest Scam on internet by many…..Don’t try to do
    some double talk,I just want my money,I am sick & in need very badly.

  33. There was a unauthorized transaction from my direct express card which I did not authorize on July 1st of $39.98 which I would appreciate to be put back on my card. I usually do not have any problems. Ty very much Donald Shunk

  34. I have a problem my direct express card were my SSI goes on a100.00 the past two months has been taken off I would like to know why

  35. you people make it so hard to talk to you that im thinking about giving my check over to my husband and letting him deal with you because ive about had it …why cant you just admit that you people just don’t want to talk with lower class people …all I want is to get my direct express card reinstated that’s all

  36. I need help ..and cant get no one to answer phone ..i did a tranaction didnt make it where it was to go but money took off card .now can u please approve that transaction asap.. Crazy cant even call the dang bank when u need to cause they dont answer

  37. I have contacted direct Express 6 different times over at least 4 unauthorized transactions on my account $680.00 worth which has left me broke and bills unpaid.


  39. Worst customer service ever!!! I was trying to help a elderly client request a statement. We had requested, in writing all the statements from 2015 in February 2018, they did not send January and we know he had a balance. I tried calling to make sure I could explain the process and not have him hold for very long. Needless to say that after calling about 10 times trying to get to a live agent, I googled it to find the trick. I was able to finally get through. After explaining that I was getting or had the customer on a conference call they just hung up with no explanation, 3 times. Finally, we got to someone that actually spoke clear enough English to understand, during all the holding I think you should change your name to Coindia instead Comerica. The last agent said I could not be on the line also or even let the client know what statement we were missing. I tried to hang up but that would hang up on all as I imitated the conference call. I put them on hold so that he could quest it. The client called me shortly after saying she still not take the request . Next I gave the client the phone number and how to get to an agent. As I said the client was elderly and confused. He tried quite a few times and never got a live agent then gave up. I am completely discussed by your bank. So this is the way to keep people from getting help on their accounts and scamming the elderly? I do not use your bank, never will and will advise everyone to not use it either.

  40. What a joke Direct Express is. Got new card, can’t activate. Recording keeps asking me for my number or SS# and then tells me I will be receiving my new card….and hangs up. WTH????? I have been hacked and had nothing but heartache trying to straighten this out. Direct Express is no help what so ever, IF you even get to talk to someone. Of course this is after holding for 30 minutes. I’m so sick of this; I need my money.

  41. Worst banking scam of the century! They will actually help criminals to YOUR money! They will then NEVER answer your calls again. I WILL NEVER STOP warning people of this group of scammers. I have filed a formal complaint with Consumer Affairs, the US TREASURY, the RIPOFF Report and I will filing a complaint with EVERY Attorney General in the Country. YOIU WILL PAY FOR THE MONEY YOU ROBBED me of!

  42. Recently, I have discovered errors in my account. On Nov.1, I noticed that I had been shorted by $14.95, and also this month the same thing happened. This has never happened before. I would like to know if Direct Express is charging fees, and if so, why don’t they let cardholders know. I have called customer service at
    1-888-741-1115 to try to resolve this issue, but there are no options to resolve my problem. I do not wish to sound like a troublemaker, but I feel that it is very unethical to charge fees without letting cardholders know what’s going on. All the years I’ve been a Direct Express customer, I’ve never had any problems until now. I would like to get this problem resolved. Customer service needs to be improved, perhaps a representative could answer questions instead of a machine.

  43. congress has allowed this company to rake millions $$$$ from us, but does NOT hold them to a reasonable standard of service – WRITE YOUR CONGRESSPERSON ABOUT THIS!!!!

  44. I am having a problem with contacting you people. My card was issued 11/16/218. And monies was put on my card. But I never received my card as of today. It has to be a way to get this done.

  45. Suck Big Time!!!!!

    For three days cant talk to customer service to busy call back later

    I have two bad transactions not mind for the last three days per automatic voice call back later were to busy to answer your call

  46. Your customer service is deplorable! I’ve spent an hour trying to contact Direct Express to make one simple question, and have not been able to get through!

  47. Your customer service is deplorable! I’ve spent an hour trying to contact Direct Express to make one simple question, and have not been able to get throu

  48. I have tried for three days to speak with a customer service presentative. Early mornings, middle of the day… I have been unable to excess my account with DirectExpress and unable to talk with anyone, because they cancelled my account. When I call all I get are prompts, with no active debit card they are useless! I am a 30 year Veteran who needs access to my funds. We veterans need and deserve better treatment than what we are receiving from THIS COMPANY!

  49. Direct express is the worst . All I want is the fax number after waiting hours on phone each day they gave me one and they said they did not receive fax meantime I am being thrower out on the street cannot get any answers from them they are horrible my life is effected I am disabled and there no help at all they say fax I’d and I did and also it does not show any fax nr thanks a lot direct express for ruining my life

  50. I got released from hospital 3 days ago and went to go try to purchase a phone well over $200 gone . I’ve been trying to call and report my card and report my money and card stolen well my phone was stolen and they’ve been spending money on Google last 2 day and I can’t get a damn human on phone. So as the days go so does my money

  51. in the need of speed delivery card in the mail asap trying to get a replacment card an sent to apt i have on file 1619 Tuttle ave apt 1 dayton ohio 45403 monygomery county my name is david williams email and waiting on a respounce . please contact gmail.

  52. How can this card be associated with the federal government customer service is the worst I have ever seen. I think if enough people complain to social security seeing how many of us are disabled they will have to rethink this company and find one who offers better service especially for the senior citizens out there.

  53. Yes we’re trying to send an email to verification for the ID we’re having issues with that can you please send us the link to that thank you

  54. I need to get a new card but they give me a hard time getting new card and I’m trying to send my ID so I can show you who I am because I need my money So can you please email me Because I keep calling and no one take a no picking up

  55. I’ve called 4 days in a row to 18887411115 number and all I get is a prerecorded message that says due to heavy call traffic call back some other time. I’m trying to close my account.

  56. I would like to let everyone know at direct Expressed how I am not satisfy with you All Whenever I can finally finish this business with you I do not want this app anymore it’s been a whole week that I’ve been trying to tell you all what I need but no you just give me the run around When I am finally Finish with my business with the wall I do not need this app anymore I told you all that I am a disabled veteran I have post traumatic stress disorder and it seems that you did everything you could to upset me in every which way Way you could even Hanging up on me My number is 7 0 8 2 5 3 2902 I need someone from supervisor status to call me and help me With this problem

  57. I would like to let everyone know at direct Expressed how I am not satisfy with you All Whenever I can finally finish this business with you I do not want this app anymore it’s been a whole week that I’ve been trying to tell you all what I need but no you just give me the run around When I am finally Finish with my business with the wall I do not need this app anymore I told you all that I am a disabled veteran I have post traumatic stress disorder and it seems that you did everything you could to upset me in every which way Way you could even Hanging up on me My number is 7 0 8 2 5 3 2902 I need someone from supervisor status to call me and help me With this problem And calling and E mailing is no option you guys should be ashamed of yourself

  58. How do I send my ID identification to get a replacement card an or to unlock my direct Express debit Mastercard

  59. My name is davonte Smith I went to social security office and they called y’all and told y’all to unlock my direct express card after three forms of ID was shown after getting off the phone with direct express social security said he was told my card was unlocked and so I went to go try and pull money off I couldn’t withdrawal nothing so I called and told direct express that I wasn’t able to withdraw nothing, direct express had told me that my account was suspended,

  60. Pure garbage I have been calling for 3 days. Damn losers my card was stolen and I get nothing now and they talk about how easy it is to get a replacement

  61. I called because I have 1200 in fraudulent charges was put on hold 5 * call was dropped 5 * was on hold on average about an hour each time and still haven’t got the problem solved the please give me a call 985 259 9467

  62. It took me a week to cotact their customers service department.
    I waited for someone to take the call for over 5 hours each day
    I finall got through on the 5th day
    again afer holding on from 9am to 2pm. The issue with my card still hasn’t been rectified. They are the worst.

  63. I trying to calling back to get my tracking number again because they are telling me that tracking number that was given to me was invalid so I’m trying get they
    Correct tracking number so that my card Doesn’t Get stolen again but I’m getting sent to the
    Automatic answering machine

  64. I have been trying to call cust service for the past two days multiple times to find out why they froze my card. If you are going to lock my card at least have someone in the office that can help. Please email me.

    • Someone needs to reply here. This is the third day here. Like i said if your going to lock the card purposely, then have someone in the office to unlock.

    • Listening I’ll call after work i don’t have time to play dittly winks and twiddle thumbs here. This should have been taken care of, with the first call, not after several calls and still no response, if you are going to issue the card out and then stop transactions then put someone on the phone. To take care of it.

  65. Again, you guys going wind up costing me unwanted and avoidable fees which was trying to take care of 3 days ago. Whos going to pay the fee? You? Probably not, read your message and send me email at a time that someone is actually in the office doing there job. Take care of the problem you guys started. I don’t have time for this and not going to happy if you cost me more money. Kinda like what everybody else does. Recurring theme here.

  66. I tryed several times to fax the docs from Brasil ,the fax is not on service. what hours the fax is on service?
    please answer me I have important docs to send to you.
    thank you

  67. I need help I didn’t buy anything off wish and it says I did I didn’t even know I had money on my card! Also I how do I switch from direct express to green dot

  68. I plan to stop service with u based on the lack of care and concern you show re individuals being falsely accused of theft and fraud my ex boyfriend accused his family member of fraud saying his card was lost and you never even looked into this instead took his word giving him money back he claimed was stolen this gave him the money he needed to come and violate me his name Fred smith lochbuie he got over on you guys but hey who cares right

  69. I have an important issue regarding my card which required immediate help and I cannot get past entering as number! I have to dial 18666063311. That was the number I was referred to when I called other number after waiting 45 minutes! I need help….why am I being given a run around. Can someone at direct express contact me to address my problem. I need to shut off a card that starts with 51163 to a card that starts with 533248. I am still getting deposits on old card and I destroyed it when I got new card so now I’m in trouble

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