Contacting Denon Customer Service Center

Denon is an audio company that sells home theater systems, headphones, iPod accessories and more. The website for the company serves as a shop, customer service portal and support system complete with product manual and product sheet downloads. While most of the products for sale from Denon are new, some are refurbished. Read all documentation and product information about refurbished products before making any purchases.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Denon corporate is open from 8:30 AM to 5:30 PM Monday to Friday. All hours are EST, so adjust call times accordingly.

• Corporate: 1-201-762-6500

Additional customer service phone numbers are listed for specific departments. Each department has different customer service hours.

• Parts: 1-201-76-6391 (9 AM to 5 PM)
• Customer Service: 1-201-762-6665 (9 AM – 8 PM)
• Rockaway Repair: 1-973-625-4056 X 254 (8:30 AM – 5 PM)

Mailing Address

The customer service address is listed as the corporate office. You can write to the office at:

D&M Customer Service100 Corporate DrMahwah, NJ 07430

If you have questions about products or technical installation, the customer service department can help. There is a better chance a customer service agent is trained to work through technical problems than a manager in the corporate office.

Official Website

The official website for Denon is located at http://usa.denon.com. The customer service portion of the site can be found under the Contact Us link at the very bottom of the page. Other websites listed on the Denon page as Denon companies include:

• Denon DJ: http://www.denondj.com/
• Denon Professional: http://usa.d-mpro.com/us/denon/Pages/Home.aspx
• Denon 100: http://www.denon100.com/

Customer Service Email

If you need to contact Denon customer service by email, choose one of the following email addresses.

• Product Literature: contactliterature@denonnj.com
• General Help (No Tech): http://denon.custhelp.com/cgi-bin/denon.cfg/php/enduser/ask.php?p_sid=lZCbYcTi&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xMjAsMTIwJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**
• Equipment Connection: http://denon.custhelp.com/cgi-bin/denon.cfg/php/enduser/ask.php?p_sid=lZCbYcTi&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xMjAsMTIwJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**
• Equipment Operation: http://denon.custhelp.com/cgi-bin/denon.cfg/php/enduser/ask.php?p_sid=lZCbYcTi&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xMjAsMTIwJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**
• Authorized Parts: http://usa.denon.com/US/Support/Pages/PartsDistributors.aspx
• Marketing: marketing@denonnj.com
• D&M Pro: customersalessupport@d-mpro.com
• D&M DJ: techsupport@d-mpro.com

Our Experience

The Denon customer service line is automated. You cannot press 0 to skip the list of options. Press 1 for installation/product support, 2 for repair centers in the US. We pressed 1 and our call was moved to the home support line dedicated to home audio products. The call was on hold about four minutes before a Denon customer service agent answered the call. We asked about refurbished products. The agent told is the products were refurbished by the factory and prices were much lower than new products in the same line. We were told that some refurbished products are backed with one-year warranties and others are not so we’d have to read the description of the product before buying.