Contacting CVS Customer Service Center
CVS is the largest consumer pharmacy in the United States. The company began in the early 1960’s as a small town pharmacy selling health and beauty goods and has grown into a business with more than 7,000 stores spanning 41 states. The company used to stand for Consumer Value Stores, but realizing the importance of customer service changed the meaning to Convenience, Value and Service. CVS stays committed to the community and its vast customer base.Click here to leave a comment about your customer service experience.
When customers want to voice their questions and concerns to the customer service department, they can contact a representative Monday through Friday, 8:30am to 7pm EST. This applies to the customer service department as well as customer seeking answers regarding the ExtraCare rewards program.
Phone Contact Numbers
- Customer service department: 1-800-746-7287
- Online services: 1-888-607-4287
- MinuteClinic: 1-866-389-2727
Customers can send correspondence to the corporate offices here:
CVS CorporationCustomer RelationsOne CVS DriveWoonsocket, RI 02895
Whether customers want to sign-up for the ExtraCare Rewards program, shop for deals and weekly promotions or visit the online pharmacy, the official CVS website http://www.cvs.com/?WT.mc_id=PS_DB_09102012_AlwaysON&WT.srch=1&utm_source=Google&utm_medium=cpc&utm_term=cvs&utm_campaign=paid%2Bsearchhas it all. Customers can also locate the nearest store or MinuteClinic. An additional benefit of the website allows customers to order glasses and contacts as well as develop photos.
In the event customers have questions or concerns, prior to contacting the customer service department, the company recommends spending time on the CVS FAQs page.
Customer Service Email
CVS does not have a direct email to the customer service department, only a customer contact form located here http://www.cvs.com/help/email-customer-relations.jsp?callType=store&topicid=200018. Customers can send messages specific to their account or store experience or send general correspondence and concerns. We sent a message asking the recommended path to contact the customer service department after hours. The automated response stated we should receive a response within two business days.
Just like every other customer, when we contact a customer service department, we want speedy service. Unfortunately, when we contacted the CVS customer care department, this is not what we received. We were placed on hold for more than 10 minutes before a representative answered the call. Before that, we encountered a rather confusing automated system with no clear path to a representative.
After the agent answered the call, we asked if the customer service department had a dedicated email address, considering we may not have access to the contact form. We were faced with another let down. The representative explained the company did not have a dedicated email address, but provided several options to remain connected with the company. This experience left us disappointed. Were you disappointed with the lack of customer care? We would love to hear your side of the story. Comment in the box below.