Contact Cuisinart Customer Service

Contacting Cuisinart Customer Service Center

Cuisinart is a specialty kitchen-wear company that offers a wide selection of kitchen utensils online and in stores. The official website allows customers to choose products, order directly from Cuisinart and access their past orders and account information from the My Account portion of the website. Customer service information is published for most departments and there is even an email address for customer service so customers don’t have to fill out silly online forms.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

If you need to contact Cuisinart for anything from an order inquiry to a general customer service question, you can use the appropriate customer service phone number listed below.

The customer service department is available from 7 a.m. to 11 p.m. Monday to Friday and 9 a.m. to 5:30 p.m. Saturday and Sunday.

If you have a subscription to the water filter automatic delivery service, contact customer service at:

You can also contact a separate customer service department if you need to return a product or you have already returned a product and have a question regarding the return.

Mailing Address

The official mailing address for customer service is the same mailing address customers use for product returns.

Cuisinart Customer Service
150 Milford Rd.
East Windsor, NJ 08520

Official Website

You can find all the information you need about the Cuisinart company, products and customer service via the official website at http://www.cuisinart.com. If you choose to place an order, you’ll need to register your name and address for new account access. You can then place your order and track your order online.

Customer Service Email

Retail companies tend to be more open about customer service email addresses because they know if a customer cannot get in touch with customer service when they desire, they may not return for another sale in the future.

You can address your customer service email to customerservice@cuisinart.com.

Our Experience

The Cuisinart customer service line for online orders is for orders and order inquiries only. We asked a simple question about shipping and handling costs after the call was answered, which took about 90 seconds. Our agent was friendly enough, but when we asked if there was a customer service email address she quickly told us she was not in that department and she could only take orders.

Have you called Cuisinart customer service? How did they help you?

1 Star2 Stars3 Stars4 Stars5 Stars (22 votes, average: 2.27 out of 5)
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53 Comments on “Contact Cuisinart Customer Service
    • MY WIFE AND I HAVE BOUGHT A NUMBER OF YOUR PRODUCTS AND YOUR SERVICE TO US HAS BEEN VERY GOOD. HOWEVER I AM GETTING FRUSTRATED WITH THE FACT THAT THE GOOD SERVICE HAS BEEN TAKING CARE OF PRODUCTS THAT WE HAVE HAD PROBLEMS WITH. FIRST A BREAD MACHINE THAT THE MIXING SHAFT IN THE BAKING DISH CAME LOOSE AND WE GOT A NEW ONE FROM YOU, AFTER BEING ON THE COMPUTER FOR SOMETIME. NEXT A COFFEE MAKER QUIT WORKING. IT WAS A K-CUP TYPE AND AFTER WORKING WITH A VERY NICE GIRL WITH CUISNART YOU REPLACED THE MAKER AND WE WERE DELIGHTED.NEXT WAS THE PLATES ON THE GRIDDLER WERE FALLING OFF AND AGAIN YOU REPLACED THAT AND IT HAD BEEN IMPROVED.AGAIN WE WERE VERY HAPPY. BUT NOW AGAIN OUR COFFEE MAKER IS NOT WORKING AND IT DOES NOT GET USED THAT MUCH(4-6 CUPS A DAY IF THAT).THE ONE AT WORK MAKES 50 TO 75 CUPS A DAY AND ITS BEEN THERE 2 YEARS. WE ENJOY YOUR PRODUCTS WHEN THEY ARE WORKING BUT GOING THROUGH THE TIME CONSUMING E-MAILS, PHONE CALLS, PACKING UP CUISNART PRODUCTS TO GET MORE IS GETTING OLD. I AM WONDERING IF I SHOULD GO TO ANOTHER COMPANY. I WOULD LIKE TO GET ANOTHER COFFEE MAKER, SHOULD IT BE CUISNART? YOU TELL ME.

  1. Dear Sir or Madam,

    I am writing today to tell you how very disappointed I was when my year+ kettle died on me this morning.

    I decided to buy a Cuisinart product as I felt being a top of the line make I would be using it for many happy years and making many cups of tea.

    As a consumer it galls me to no end to have products just stop working, they cost too much to repair nearly as much a buying new and its all such a waste.

    I hope manufacturers can re think their goals when making products – I would rather pay a little more and keep using the item for “a while” rather than toss it in a land fill, causing more problems for the planet. You have blotted your reputation with me. Sorry Cuisinart but I am an unhappy customer.

    sincerlely

    Michele Noar

    416-441-2888- office

    416-722-0833- Direct

    mnoar@trebnet.com

  2. TO WHOM IT MAY CONCERN:

    MY HUSBAND AND I HAVE ALWAYS LOVED CUISINART

    PRODUCTS. WE OWN QUITE A FEW OF THEM. WE WERE
    EXCITED WHEN WE PURCHASED OUR FIRST COFFEE MAKER ABOUT THREE YEARS BEFORE THIS ONE. THE BURNER ON THE FIRST ONE FAILED. IT WOULD NOT WARM UP. THINKING IT WAS JUST A “FREAK” THING THAT HAPPENED WE PURCHASED ANOTHER ONE ON 09/03/09. WE WERE THAT CERTAIN OF YOUR PRODUCTS REPUTATION. AGAIN, AND UNFORTUNATELY, THIS ONES ELECTRONICS FAILED. IT WOULD NOT WORK AT ALL. WE ARE VERY DISAPPOINTED IN THE QUALITY OF THE CUISNART PRODUCTS AND DOUBT IF WE WILL BUY ANOTHER ONE. WE PURCHASED A MR. COFFEE. UNTIL WE GET A BIT MORE CONFIDENT IN YOUR PRODUCT WE WILL “NOT” BE PURCHASING ANYMORE OF YOUR PRODUCTS.
    THANKS……A VERY DISAPPOINTED CONSUMER!!!!!
    AMY LAMBERT

  3. Your customer care does not exist! Why pretend there is someone at the other end of the phone, when there is no one there? Your one representative for the whole world has been busy now forever. Meanwhile, the machine will not go together, my ingredients are congealing, and there is no one there. I don’t want to send it back, or listen to platitudes, I want someone to tell me how to get the thing to work. The CD is useless. The recipe book is useless.

  4. We have several Cuisinart products, the products are not bad, we enjoy some more and some less,
    Our bread maker stopped working, we called customer service and was told to return it to them and include a $10 check, we shipped it to them on 9/12/2012 (with a shipping cost of over $20) they received on the 19th, being that we did not hear back from them (10/4/2012) we called them first they claimed that they never received it, but when I gave the FedEx tracking # they said it seems like they did not even get a chance to look at it! And said it could take up to 8 weeks to get anything back from them, when we were told to return it nothing about the wait was mentioned, we would of never spent $30 to return it and be without it for 8 weeks we would of better gone out and purchased a new machine. (especially when we explained them that in 2 weeks we leave town for the winter and no one will be here to receive it, they did not try to do anything to expedite it)
    NOT SO SURE IF OUR NEXT PRODUCT WILL BE A Cuisinart

  5. I purchased a coffeemaker the keurig kind.Last November and started havin trouble with it a couple of months ago.I thought I bought a 1yr.replacement plan with it but cant find my receipt.Can I take it back to sams club to get a new one?

  6. They have the worst customer service ever. I sent in my Cuisinart food processor on December 12 to repair or replace the cord. Jan. 7 I called and they said I’d hear by the end of the week. They never followed up then Jan. 14 I called they would have someone from corporate call me in 3 days.They never called. I called today and received another promise from the supervisor for customer service.
    I don’t know when I will hear from them or get my food processor back. I will let everyone know about the unacceptable customer service.

  7. Worst Customer Service
    My Premier Coffeemaker stopped working after approx.
    using it 50x. I supposed to send my old one back to AZ for a
    replacement. Went to the PO office almost fainted as is was going to cost me $76 to ship, cheapest at UPS about $35, plus &10 to them. They fail to tell this extremely high expense to their customers. It is not my fault that the product is defective.
    I did not keep the box & I don’t have the slip as it was a gift, otherwise I would take it to the store. I called them back explained the situation, but they were not
    helpful w giving me an option, such as mailing it to NJ
    (would be closer to MD & therefore less expensive.
    I will not buy another product from them.

  8. I have requested assistance on replacing a bulb inside my Cuisinart Wine Cellar Model WBC 1200. Someone at Cuisinart told me that the bulb was not replaceable.Inside is a plate with two screws covering the bulb…I cannot believe the light is not replaceable..Cant believe they would make a product and sell it with a non replaceable light bulb inside..or would they?

  9. I have purchase a coffee maker & a set of your cookware, the coffee maker I did return to the store after the second day, the cookware was a complete set, the #10 skillet was damaged. Your good serice on the skillet sent me a replacement, however I had to pay $9.00 to ship it to you. I would have been happy with a shipping refund. What do you think?

  10. Last night my Cuisinart Microwave stopped working. I have had it approx. 1.5 years. I don’t have the receipt or the box since it was a gift. I called customer service this morning and was told that it was out of warranty since it was manufactured in 2008??? How would anyone making a purchase know this? This sounds pretty fishy to me! I have always purchased Cuisinart and recommended their products but this is the last purchase and recommendation for me. The cost of shipping to and back would be exorbitant plus they wanted an extra $10.00 put in the package. BUYERS BEWARE!! Shame on Cuisinart for not even making an attempt to keep their long time loyal customers! So disappointed in what was once one of our favorite companies!

  11. I am right there with most of those who have commented on this site. To think I spent the money I did on a Cuisinart (top of the line) product. I agree, I will go back to my inexpensive Mr. Coffee or to Caphalon. Ridiculous to have to pay a 10.00 fee on top of sending them the product for another 30 plus. Really!? Who are we trying to fool…if the product is this useless, failed in such a short time…maybe you should look into closing your company. Sad, I was so excited about having Cuisinart products. Don’t think I won’t complain to my retailer too! More complaints and the retailers might just stop carrying your product. Sign me very unsatisfied in Ohio.
    Thanks, G. Kitty Smith

    • I bought your Cuisinart electric knife CEK-40. I used it twice and one of the blades got stuck.I noticed that one of the blade release buttons does not work and the safety button is also defective. I called your service department and was told that I have to pay for shipping it back. Why should I have to spend more money? You should provide a label for free shipping. You are not a small company,and many other companies provide free shipping when there product is defective. The service number that i was given when I spoke to a representative is 301580045. I will be awaiting a reply. It seems to me that you want customers happy in this age of social media. Thank you.

  12. Excellent customer service from Cuisinart. I called last Thursday in regards to my 12-cup coffeemaker that stopped brewing. It was still under the three year warranty. I gave the customer care representative my model and serial number and the date I purchased the item. Since I am a California resident I would not have to enclose $10.00 for shipping and handling. I was told to package the unit in its original carton and write a notification number (which I was given) on the outside of the box, and UPS would pick it up at my house in two to three days. Cuisinart would then send me a new unit to replace the defective one I was returning. The following Monday, UPS picked up my defective unit. Two days later UPS returned with a brand new replacement unit. What more could you ask of a company that stands behind its products. As a side note, most small appliances have a one year warranty, Cuisinart has three.

  13. We had a hot water heater flood after which all home contents were sent to storage and now we can’t find our users manual for the LaMachineI food processor. Where can we get a users manual?

  14. out of warranty microwave , working but overheating

    Cuisinart unconcerned that unit possible fire liability.

    They are a joke. They won’t give out corporate number.

    They are unaccredited by the BBB.

  15. A little less than a year ago we purchased a DCC-1100 series 12 cup Programmable Coffeemaker. This morning, the coffeemaker started smoking and the strong smell of hot, melting plastic was all around. We unplugged the coffeemaker and put it outside. We do not want a replacement. We purchase a model 11028 this afternoon. We had another maker of this type for about 8 years until it stopped working. Please notify folks about the other model, if we had not been in the kitchen when it started smoking, we could have lost our home.
    Thank You

  16. I saved for quite some time in order to afford what I thought was superior product. I spent $300.pp for a stand mixer. I have had it for approx. 2 ½ years and and it was only used a few times a month. I attempted to mix cookie dough a few days ago and it just stopped. It has never been dropped, bumped or abused in anyway whatsoever. I contacted your customer “service” dept. Clearly misnamed! They informed me that without the original receipt they could not help. I had registered the product with serial number and model number and this information was in your system. They still refused to help. This is totally unacceptable and borders on blatant misrepresentation! I should not have to pay postage and repairs for an appliance that is only 2 ½ yrs old and used less than moderately. I will seek satisfaction through other resources!

  17. my first coffee grinder the motor burnt up. you replaced it but I paid shipping. the second one did the same. if you use whole bean coffee the grinder will burn up because of the oil from the beans

  18. I purchased the cookware set with a 3 bowl rebate. I gave the cookware as a gift at Christmas. I sent in the rebate form with my receipt as proof of my purchase. I never got the bowls so I called and was told I needed the UPC code. I tried to explain I couldn’t send it as I gave the set away as a gift. The Manager Tasha would not even try to remedy the situation. I am thoroughly disappointed in the customer relations. I may never buy Cuisinart again!

  19. If your idea of customer service is to tell them their wait time exceeds 15 minutes, then maybe you need to re-evalute what your company thinks good product/customer relations really are.

  20. I replaced my old Grind & Brew coffee maker with a new Classic
    10-cup Thermal carafe coffee maker.

    Pros:
    It brews the coffee hotter than the old one
    Side graduated window allows you see exactly how much water
    you have added.
    Carafe keeps coffee hot for hours; no need to preheat carafe
    hot water before brewing like some other brands.

    Cons:
    The new designed spout and lid restricts coffee flow and
    no matter how careful you try to control the flow rate and
    attitude of the carafe coffee spills out of the top of the
    lid and spout, especially the last few cups;
    to the point where is not acceptable.

    Solution:
    I took the lid from the old grind & brew and put it on the
    new carafe and the coffee poured freely without any spills
    or drips.
    Cuisinart needs to redesign new lid so coffee flows more
    freely.

    Problem Solved!

  21. I am writing about the pans made by Cuisinart!!
    Thay stick and are just not worth the money you pay for them. I have tried everything and nothing helps to stop things from sticking to the pan!!!! I am telling all my friends on Facebook and Twitter, as well as a written complaint to BBB. I will never purchase this brand of pans again…

  22. I have a Cuisinart that leaks, it is a 12 cup, thermal. I have had this product for 1 and half years. I returned one other prior to this because of the same problem. I kept thinking I was doing something wrong. When it made coffee it was very good. Then it start leaking, burnt my hand, made clean up time consuming and just a pain to put up with. The past two days I’ve been putting the pot in the sink to make coffee. I don’t have the info that came with this product but I wanted you to know I’m throwing this pain away.

  23. I am so disappointed in the customer service dept. it cost me 49.00 dollars to return a defective coffee maker.
    it was ten dollars to have a replacement sent and thirty nine dollars to return the defective pot. customer service told me to return the defective one in the same box that the new one came in and it was 39.00. we are retired and do not have 49.00 to spend like this. I will never do business like this again. the pot was a gift and now we have paid half the price in postage.
    I honestly feel taken and the people I spoke with at Cuisinart really didn’t help at all and I am upset

  24. You need to do some quality control for your customer service department, Rude and nasty , along with incompetence is not a great way to run a business
    Please get back to me
    Thank You

  25. My cuisinart toaster caught fire and almost burnt my kitchen. I have pictures I would like to send you.

  26. I bought a Cuisinart coffeemaker with grinder in January 2014 and it doesn’t work!! This is the third Cuisinart product I purchased that didn’t last 6 months. The first 2 were $90 coffee grinders. I had an old Cuisinart coffee maker(no grinder a $30 machine) that works great. So against my better judgement I bought a nicer one that grinds my coffee and went with Cuisinart!!! But alas the grinder works fine the water pump doesn’t work in this unit.

  27. I had a DCC 2000 coffee maker in my Home and motor home. After divorce I left them and went right and purchased another. Well two years into it: when I turned it on the water would not brew. I call and the service center sent me another one…now three years and this one is doing the same thing! Service center says it’s out of warranty …I understand but should I even our have another???
    I love my cuisinart products, but losing faith in the quality and longevity of the products service.

  28. Customer service
    We purchased a coffee maker model #DCC-1150 serial # 40414A within the past year and have had problems with it running over from time to time. Now we are unable to use it as it runs over every time. It is in the ball check in the lid. Has there been a recall or modification on this lid.
    We have been very happy with the product with this exception. We had a 12 cup for several years before this.
    Stanley N McIrvin

  29. I have a DC-1200 serial #30201 y that shot off after a minute
    and will not turn on. Now I can not turn on any more.
    The coffee maker is less than 2 years old. I just talked to
    a service individual and promised me to replace the coffee
    maker in two weeks. I thank Cuisinart for the good product service
    and in solving the consumer problems.

  30. my daughter had a griddler which fell out of the cabinet about 10 inches to a vinyl floor and both metal? hinges of the lid broke completely off she was so mad she threw the whole thing away, said she was not going to move a broken appliance. all i could recover was one of the hinges…is there any recourse for this i can send you the hinge

  31. Over the years have purchased a number of Cuisinart appliances. Rate good to excellent.
    Most recent purchase is a breadmaker CBK-1000 Series.
    Second loaf we made was a Basic Honey Whole Wheat. Plugged in all the recipe machine details, and pressed the start button. NOTHING! Unplugged and let sit for ten minutes so I could reprogram. NOTHING AGAIN! Ready to take back to BBB, but decided to try one more thing. I called the Cuisinart Customer Service number. Maria answered and was VERY helpful.
    She said all Whole Wheat recipes have a 30 minute preheat before kneading starts. I said there was nothing mentioning this in the recipe or in any instructions. She did direct me to the instruction manual for the HIGHER PRICED CBK 200 where this information is listed.
    For this reason only (at this time) I would drop the rating by at least one star.
    If this was done purposely to save a few pennies in printing costs, where else are cutting corners?

    A disappointed consumer

  32. I have been a loyal Cuisinart fan for many many years. I bought my first food processor after visiting my sister and watching what good use she got from her machine. After buying mine I couldn’t be without it. I bought them as gifts for friends who loved to cook and bake. I started to add to my collection. I wouldn’t buy a small appliance unless it was a Cuisinart. Less then two years ago my son bought me a beautiful Cuisinart coffee maker with the grinder on top and water reservoir etc. He was so proud to add to my collection. Within six months the grinder stopped functioning and within 18 months the machine stopped working completely. I have also had issues with my newest food processor and sent e-mails to you concerning it that were never addressed. Trying to get any help over the phone is next to impossible. I am so disappointed. I can no longer recommend to others Cuisinart nor will it be my first choice. .I hate writing bad reviews but can no longer conscientiously endorse your product.

  33. I will never purchase another Cuisinart product again.
    I bought a toaster oven at the end of November, 2015.
    I read the instruction booklet and there were no “before using the first time instructions.”
    I phoned customer service and was told, “no, just use it.”
    Well, I made a very large cornbread using 3 cups of organic cornmeal, 2 cups of almond milk, 1 1/2 cup light olive oil and 4 eggs being the main ingredients.
    I used the oven and 10 minutes into baking I smelled the most acrid chemical scent possible. It was coming from the oven! The smell did not dissipate.
    It was baking for 30 min and still stunk. I phoned Cusinart customer service again and was told I should have ran the oven at the highest heat with door open for 5 min. I told her there were no such instructions in the booklet and that I had called previously and wasn’t told this either. She maintained it was my error.
    I said I cannot eat this, that I have a terminal condition and was not going to eat anything that reeked of chemicals. I wanted compensation for the expensive ingredients that I used to make this cornbread that was going into the garbage.
    She also told me it was okay to consume.
    I was informed Cusinart doesn’t do that. If I had a problem, call corporate.
    Yeah, like they’ll care and reimburse me? I’m not wasting my precious time.
    Well, after I removed the cornbread from the oven, I ran it at the highest temp for 20 minutes with the door open and it still smelled.
    I hate the way companies treat consumers today, they don’t give a crap.
    Like everything else made today, the toaster oven was probably made to last only 2 or 3 yrs at best. My previous toaster oven was a GE and lasted more than 40 yrs.
    Disgruntled early 60’s senior citizen, very ticked off at the way things are nowadays .

  34. I am so beyond pissed right now. Our 3rd knife broke at the handle….this last time was while cutting into a stick of butter. Yes, a stick of BUTTER…We paid good money for this knife block and have had it maybe 9 months…..So disappointed in your product. Your name means NOTHING. We will not purchase another Cuisinart product, EVER.!!!!

  35. I am very disappointed with the lack of support you provide in NOT supporting your warranty period on a Cuisinart product, AND in hiding the fact publicly that you do not support it.

    I purchased a NEW Mini Mate Plus grinder/chopper on 11/17/15 thru a reputable EBAY seller. Product worked fine the first few times, so no need to return to seller or within EBAY’s 30 day guaranty. However today I picked it up out of pantry and after some light pulsing. . pfft. . a smell. . and the motor won’t work any more.

    Cuiisainart won’t honor their replacement on this item.

    I am very unhappy, and don’t think this is fair. Look at all the thousands of your products sold on EBAY. Is this some way to save on your warranty expenses? At least you should dislose this publicly.

  36. I think your system to get a F.P. repaired, or check to see if it can be, stinks. I have wasted 20 Plus minutes listening to various offers from Life Lines, Boat Trips & anything else you can name. When I finally did locate the correct #. the yound lady aggrivated me to no end. She kept saying I have to mail my unit to their East Windsor, NJ location with $10 for them to check. I wanted to bring my machine in as I am abt 30 mins. from the area but was told NO. I need a replacement for the PULSE button. Reading other blogs, calculating shipping costs, plus $10 fee, infuriates me. I purchased this maching upon retirement which was 15 yrs ago & am a owner of MANY uisinare products & have given many as gifts, BUT now I wonder abt. your quality. I want to go to the E. Windsor factory (which I did sev. yrs ago to replace a coffee maker) but want something from CUISINART giving authorization. Can you help me.??????.

  37. We purchased a cuisinart WM-PZ2 pizzelle maker (about $60) several years ago. While using this machine last week the plastic latch snapped into two parts. This latch is fastened with two screws and is easily attached/removed. I called cuisinart customer service hoping to purchase a replacement latch. I was told that this part is not available and it was suggested that I purchase a new maker for 20% off at Bed Bath & Beyond. I find it quite disturbing that cuisinart does not offer a replacement latch. This is the same latch that is still being used on today’s model. We have many Cuisinart appliances but I’m thinking we will be forced to look at alternatives to this brand for future purchases. Customer support is a very important part of this consumers confidence.
    Signed
    Extremely disappointed.

  38. Ordered Cuisinart 13″X20″ grill pan Model 655-35, through Bed Bath and Beyond. I wanted a larger griddle surface. When received measured 12 1/4 X 19 9/16 (outside measurements) plus grill surface measures only 10″ because there is a drain trough around the perimeter of the cooking surface. Called customer service, Amanda who stating nothing she could do about it. Told her this was a misrepresentation of the product. The description should accurately describe the product. She told me I could write a letter to the Director of customer service, Sandy Desrosiers. Asked for phone number and Amanda would not give, only option to write letter. Told her this not “customer service” Given all the negative reviews above, Cuisinart does not appear to be concerned with customer service.

  39. Purchased a convection toaster oven in October 2013. it worked fine until several weeks ago when the bottom filament stopped working. I was told to send it to Arizona and they would examine it and send me a new one if it was covered under the warranty. I have to pay $30 shipping to see if they will honor the warranty for an item I can purchase for about $80. This seems to be a good way around any warranty they offer. This is the second toaster oven that this has happened to for me. Last purchase of a cuisinart toaster oven for me. it seems their reputation is of little concern to them.

  40. How can a company not stand behind a defective product? Em200 purchased 6months ago. Stopped working after 5 months. I sent it back for repair at their cost. Received it yesterday worked for one brew and then it exploded. CS response is the warranty has expired and if I want it repaired it would have to be at my expense. REALLY? Last Cuisinart product I will ever buy. You don’t treat loyal customers like that. I am reporting them to Amazon as well and writing as many bad reviews as possible

  41. BAIT AND SWITCH!! My 14 cup programmable coffee maker, series DCC2600 required a new carafe. The price list on the form when I purchased the item for a replacement carafe was $25.00. When I wanted a new one, it was $42.00. Is the machine only supposed to function for a limited period of time so that the price of new parts are not relevant?. I am outraged at this price increase and VERY disappointed at the Cuisinart policy of BAIT AND SWITCH!!

  42. I had a great experience with customer service in 2015 where they replaced a pressure cooker that just stopped working in exchange for my shipping the bad unit back. I would rate that 5 stars. I just had a very bad experience with customer service regarding that units replacement. The replacement unit broke after about 2 months of light use. I just called and was told by the representative that I could replace it for any other cuisinart product of equal or lesser value. She told me to call back with what I wanted and they would send it out. I asked her to put a note of our conversation in my file. I called back to place the order and after being put on hold for 35 minutes (when the representative listened to the tape verifying what I just stated and spoke to Tasha the supervisor) was told that the warranty follows the first product, I was out of warranty, it was my fault for not calling earlier, and there was no recourse and no replacement. I asked to speak to the supervisor and was told she would transfer me. She continued to tell me that it was out of warranty. I told her I would not argue with her about it and wanted to be transferred. She continued to speak over me and then hung up on me. I called back and spoke to the supervisor Tasha who repeated the same thing. It is clear to me that Cuisinart doesn’t stand behind their poorly engineered and manufactured product and that the customer service is taught to follow their manual explicitly and discouraged from thinking or problem solving. You in one product and one conversation convinced me not to purchase the many hundreds (possibly thousands) of dollars of products I would have for my daughter and son who are setting up new homes.

  43. To Whom It May Concern:
    I bought a Cuisinart DTC-975BKN brew and serve 12 cup programmable automatic thermal coffee maker (black).It is the second one I have owned.The first one never gave me any problems and I had it for several years before it quit working.That is when I bought the second one. I have had this one for less than a year and have started having problems.When it brews the coffee will not go into the pot .It pours coffee everywhere, over the top of the lid onto the counter top.I would like to have it replaced but since it is less than a year and I take very good care of my appliances I shouldn’t have to pay for replacement parts.It cost too much money for me to have to replace it myself.

  44. I have replaced various components on our Cuisinart Food Processor over the years that we have owned it. Some time ago I ordered everything but the base for this processor rather than buy a new one. I received an order confirmation but have NEVER received further information from them. I have sent several e-mails to customer service regarding the status of my order but I am still waiting for a response. I tried on several occasions to call the “800” but an electronic voice responds by reciting their office hours and finishes up by stating that I need to call during those hours. I AM CALLING DURING THEIR HOURS! We didn’t use the processor for the longest time because we were waiting for the recalled replacement blade. This thing has been non-functional more than it has been functional. Cuisinart makes one of the worst products I have ever owned and accompanies that with the worst customer service I have experienced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • I just want to thank the people that chose to replace my Cuisinart non-stick roaster with rack that I received yesterday.

  45. Your Cusinart egg cooker is worthless. After five times purchasing this and taking it back countless times to Bed, Bath and Beyond, maybe it’s time you got your ducks in a row and stopped having your product manufactured by the Chinese, since they don’t give a rat’s ass what kind of product they put how, or if it works at all. You used to be a good company; however, it is a disgrace what you are selling under your name now. I would never, ever purchase anything with the name Cuisinart again. You and your company are a disgrace and pathetic. Why don’t you take your whole damn company and move to China!!!!!!!!!!!!!!!!

  46. To whom it may concern:
    I purchased a 6.5 qt. slow cooker from Bed Bath and Beyond in March 2018. Model #PSC-625, however I used it several times ON Saturday 11/3/2018 I turned it on with our dinner in it before we went out. When we returned a couple hours later it shut off. I turned it back on and it kept shutting off after it got so hot you couldn’t touch it. I brought it back to the store I bought it at but because I couldn’t find my receipt they refused to give me a refund or allow me to exchange it for a new one. I await for your response in this matter.

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