Contact Credit One Bank Customer Service
Contacting Credit One Bank Customer Service Center
Credit One Bank is a Las Vegas credit card issuer that claims to be one of the leading card issuers for Visa and Mastercard in the United States. The market focus for Credit One Bank is the subprime market or people with less than perfect credit. Typically, this group is offered credit with high interest rates and strict payment rules due to the risk of providing credit.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
We found a long list of phone number for Credit One Bank customer service complete with hours of operation. You can reach the automated system 24 hours a day, but applications are only accepted from 7 a.m. to 7 p.m. Monday to Saturday PST. If you need to speak with someone about credit protection call from 9 a.m. to 8 p.m. Monday to Friday EST. The collections department is available for customer calls from 5 a.m. to 9 p.m. Monday to Friday, 5 a.m. to 3 p.m. Saturday and 11 a.m. to 9 p.m. Sunday.
- Automated System: 1-877-825-3242
- Automated System (International): 1-702-405-2042
- Application: 1-800-752-5493
- Lost or Stolen: 1-877-825-3242
- Credit Protection: 1-866-803-1745
- Collections: 1-888-729-6274
There are four mailing addresses listed for Credit One Bank customer service – payments, customer service, errors and credit protection.
Credit One Bank (Payments) P.O. Box 60500 City of Industry, CA 91716
Credit One Bank Attn: Customer Service P.O. Box 98873 Las Vegas, NV 89193
Credit One Bank Attn: Error Department P.O. Box 98872 Las Vegas, NV 89193
Credit One Bank Attn: Credit Protection P.O. Box 740237 Atlanta, GA 30374
Though information is a little lax, there is a bit to learn about Credit One Bank on the official website at https://www.creditonebank.com. You can learn some basic information about Credit One Bank at https://www.creditonebank.com/card-overview.aspx, but it is the Terms and Conditions that interest most people. You can find the Terms and Conditions at https://prequal.creditonebank.com/termsconditions/popup/Combined-Terms.aspx. The page includes the APR, yearly fee for simply having the credit card and fee schedule.
We found a Facebook page for Credit One Bank, but the page is not exactly the most popular page. There are no other social media pages that we could find. According to the Facebook page the company joined the social network in 2011, but no updates have been posted since that date.
- Facebook: https://www.facebook.com/CreditOneBank
Customer Service Email
No customer service email forms or addresses are provided for security reasons, according to Credit One Bank customer service.
We tried to get in touch with a Credit One Bank customer service representative, but we thought it would be easier than we found it to be. We called the automated system number and we were asked for our account number. We sat still for a few minutes and the call was transferred to the hold line for a customer service representative. That is where we stayed for more than 10 minutes. There were advertisements and marketing messages all along the way. When the agent finally answered the call we asked for information to be mailed to us about the card and we were told information was available on the website – only selected customers receive invitations to apply.