Contact Crate And Barrel Customer Service

Contacting Crate & Barrel Customer Service Center

Contacting Crate & Barrel Customer Service Center

Crate & Barrel was created with the vision of bringing European décor to the homes of Americans. The company was founded in the late 1960’s and grew into a household name. The company currently has more than 100 retail locations across the globe as well as an established online presence. In the event you need to connect with the customer service department, you can do so by phone, traditional mail, email, through social media and by Live Chat.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

A representative from the Crate & Barrel customer service team is available 24 hours a day, 7 days a week.

  • Customer Service: 1-800-967-6696
  • Fax: 1-630-527-1404

Mailing Address

Crate and Barrel Customer Service Department 1860 West Jefferson Avenue Naperville, IL 60540

Customers interested in visiting a retail outlet can find the nearest location here:

Official Website

Customers visiting the Crate & Barrel website have the opportunity to shop for home décor items by department, apply for the gift registry and shop clearance. There is an inspiration page dedicated to top designs, planning and top rated products. If you are interest in a Crate & Barrel credit card, you should visit the Customer Resource page for additional information.

Social Media

There is a wealth of information on the Crate & Barrel social media pages. There is information relating the new and existing products as well policies. Several customers use social media to voice concerns relating to contacting the customer service department. On average, customers receive a response in less than 60 minutes.

Customer Service Email

The customer service email address listed on the website redirects to a customer feedback form. We used the form in order to send a message asking about the return policy. After sending our message, we received an automated response stating we would receive a response within 48 hours.

Our Experience

Contacting the Crate & Barrel customer service department by phone was a pleasure. At first, we assumed the automated system was going to be long and confusing. To our delight, there was an option customers can use to connect with a live agent. We pressed zero (0) and reached the customer service team in less than 30 seconds. We addressed several concerns and without fail, the customer service agent answered our concerns. The overall experience was great. What was your experience dealing with the customer service team at Crate & Barrel? Take a moment to share your thoughts with us in the comment section.

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One comment on “Contact Crate And Barrel Customer Service
  1. I went to Crate & Barrel in Manhasset, New York last weekend. I had a coupon that I received in the mail. The coupon has so many exclusions of it that both myself and the cashier could not understand why the coupon wouldn’t go through. The cashier asked the sales lady to look at the coupon and she didn’t see anything in the exclusions either. They called the manager who saw this brand of product in the long list. I waited at least 15 minutes to get the answer that I couldn’t use this coupon. The manager was rude and why give coupons to customers when most everything in the store is excluded. I will never shop in your store again. The people are so rude.

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