Contacting Consumer Cellular Customer Service Center
Consumer Cellular is a simple communications company located in Portland, Oregon. The company lives by three words – friendliness, excellence and simplicity. Despite having a headquarters in Oregon, the company claims to be nationwide, which could mean customers all over the United States can use this company as an alternative to locally advertised companies.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The phone number for Consumer Cellular customer service is published on every page of the website, but the customer service hours are not listed with the number. We’ve sent an email to Consumer Cellular customer service asking for the customer service hours.
- Customer Service: 1-888-345-5509
We looked everywhere for a mailing address for Consumer Cellular customer service, but there is none listed on the website. We know the company headquarters is in Portland, Oregon so we checked the Better Business Bureau in that area and located an address. The BBB gives Consumer Cellular a rating of A+.
Consumer Cellular7204 SW Durham RdSte 300Portland, OR 97224
The website for Consumer Cellular, located at http://www.consumercellular.com, is a simple site – true to the company’s mission statement. Plans, phones and available discounts are all explained in detail. Consumer Cellular plans are available for phones purchased through the company and AT&T phones. Based on the coverage map http://www.consumercellular.com/Map, Consumer Cellular uses major cell phone company’s towers; that company could be AT&T.
Customer Service Email
Sending an email to the Consumer Cellular customer service team is a quick and easy way to get simple questions answered. There is no email address that customers can use from personal email accounts, but there is a dedicated customer service email form on the Contact Us page. We used the email form to contact Consumer Cellular customer service about call center hours. After the form was sent, a message appeared claiming responses are generally received in one to two business days.
- Email Customer Service: http://www.consumercellular.com/Home/Contact
You can also contact the company on social media sites.
- Facebook: https://www.facebook.com/consumercellular
- Twitter: http://twitter.com/consumer_cell
- Google Plus: https://plus.google.com/116267150537051684420/posts
The customer service hotline provides two options, one for new customers and the other for existing customers. We selected the options for new customers and connected directly to a live agent. The question we asked revolved around having service and not living in the area. We wanted to know if we still would still have coverage.
The agent told us what happens is customers pull off of the nearest tower and customer could possibly encounter roaming charges. Great customer experience overall; how was your experience? Let us know in the comment section.
have had numerous problems with the doro phones, the motorola that i used to have was so much simpler for older idiots like myself, i do appreciate the company,s employee’s help with my problems. thank you once again
I have a problem with your company. I signed up via your customer number, was keeping my present At&t phone, and was awaiting the Sim card and info you were sending to me. You have ended my At&t account as per our discussion, but I havent been connected with your service and have no way to contact you. I got the Sim card and have installed it, although unsure if it is the right size, as it seemed small and I inserted it and it went down out of sight. Since then, the phone is asking me for the 16 digit unlock code before I can become connected with your company. Will you please contact me via my email address, as I dont have another phone at this time, to get the ball rolling? I would appreciate it very much. Thanks.
why still being charged by att,you said you would cancel
this month on you
Cannot get their website to work…wanted to add service and pay bill. Have tried to do this for nearly 1 year.
Now, without warning, the phone is shut off. I cannot call the number. I thought I signed up 2 months ago for auto pay and that apparently hasn’t been working since I had to call in last month and need to this month….of course the phone is shut off.
Quite annoying for the #1 company???
No e-mail address so I can get in contact with the company!!! using my lap top….
I have tryed for weeks to purchase a new doro 618 phone to replace my current damaged doro phone but I run into stumbling blocks .First I am hearing impaired and can’t use a phone ,must use internet.I have a current account and want to purchase a doro 618 and charge it to my account .Lost my original password due to house fire ,this prevents me receiving a new phone up to now ? I need the phone ,I am subcscribed to your service. Why can’t you ship me a new phone and charge my account ????Provide early response.
I am not able to contact anyone by calling the number you have listed. Wait time is said to be 5-10 minutes. I’ve been waiting for over an hour. Do you not have anyone there to answer questions? This is highly unusual for any company and thoroughly unacceptable. I cannot believe this kind of customer service.
my concern is becasue im not happy with the condition and everday i feel a litle bit worse
also i would like umlock my phone because i have found a beeyer companh that is alwsys availale i am ssnd get theode dogs out there happy with us noone jas fallinen amouns
have been on hold for over one hour. needed guestions answered, really frustrated.
I want to discontinue my service. I have written a cancellation notice and sent it this day of june 5th 2014 thanks for your help in this matter
I think CC needs to address these frustrations. How do u continue to attract customers?
My account # is 101187270. I loaned my phone to my brother and he is abusing the minutes. So please cancel my account.
Alvin L. Bivines
Will you please give me your mailing address
I want to pay my bills , where is your
Mailing address it’s now where to be
I would like to receive my usage information by email. Also, be able to get that information when I want to. What email address do I use to get that information. Thank You
For three weeks i have had a weak or no signal. I was told that towers in Temple Texas were being repaired. I am not going to pay for no service. I have called twice and lost contact both times. There is no good way to make contact with you.
Why should I make another comment when the first one is not addressed>
I am very disturbed with a senior representative in Arizona by the name of Tia. I just ended a conversation in which I was gracefully helped by the first representative (did not get her name) in getting my phone back in operative order. My phone had not been receiving texts nor was I able to send any. My camera did not operate as well. Since I do not send texts but I do receive them from my business, family, and friends it was bought to my attention that I was not returning phone calls in response to the texts that were being sent to me. That is when I called and had a very cordial representative assist me, but only offer a five dollar credit toward my account. Since I had been without text service but paying for it on a monthly basis I felt as though five dollars was a pretty skimpy offer to someone who has had your services for as long as I have, not to mention I have referred others who have also signed up with your company. When the first representative could not assist me beyond the five dollar offer this is when Tia came on the phone. Tia came on the phone with an abrasive attitude as if looking for a confrontation. I choose not to give her one but stand my ground for a better compensation offer. After haggling back and forth with me she decided to offer another five dollars only after I advised her I was going to write to Consumer Cellular headquarters with my dissatisfaction for being charged several months for services in which I was never receiving and secondly for feeling as if I was being bullied by someone representing your company.
I truly hope you will address this matter of unprofessionalism and kindly retrain this individual to be more caring of your paying consumers who keep you in business than the overall financial benefit you have been acquiring from me and other senior consumers.
When I purchased the phone/plan, I questioned if the phone was hearing aid compatible, I was informed that “Yes, it is”. However, after using it for three weeks now I have discovered that it is not. Also the volume control is limited.
As a result I will no longer use it or pay for any of your services. I am canceling my service effective March 3, 2015, when my plan expires and my fees are due.
I been a long time loyal customer of consumer cellular and I am disappointed they never have anything to offer as for as cell phones, etc. They don’t care how well you pay your bill or/and how long you been a customer , you get nothing free or discounted !!!!!
I have not been able to erase unread mail from my phone. I can erase inbox mail and empty trash, but I can’t get rid of nearly 100 unread mail much of which I do not want to read. Even some that I do read can not be erased. What procedure must I make to rid the unread file? Your response would be greatly appreciated. Thank you.
As of now no good if I could I would send my phone back and keep the one I have been using for about 5 years with not any problem. it has been a 100% better than this one. I still have the problem I did talk with a support and did what he told me and it did not work. Know I have to wait 1 hour and try it again. This phone is junk!!!!!!
I looks like you have a problem with some people and you do not take care of them do you.
I moved to Effingham,NH and now I get no service in this area.If I leave the area and drive for about 10 miles down the road then and only then do I get service what’s happening? God forbid I have an emergency and no service @ home.
I have no service !! It drives me crazy I have to walk into my yard to send a text I can not talk unless I go 20 miles away from my house. My phone always says no service. The price is great if I could just pick it up and call someone from my house.
I recently purchased a new iPhone 6 Plus with my new phone plan with Consumer Cellular. In the last two weeks, I will be talking to someone one and my new phone and the line goes dead. This problem has now become a daily nuisance and very frustrating because I have to call back the person sometimes two or three times in the same conversation.
It is hard to believe that the problem is the new iPhone 6 Plus, so I would assume it must be Consumer Cellular’s phone system. Please help me because it is affecting my business. 405-778-0511.
Stop harassing me. I informed two of your people that I stopped your service in July and you are ignoring me. If you don’t stop, I will forward your harassing invoices and threats to moth the CA Attorney General and the FCC.
You will not scam anything out of me so, give up unless you get a government agency to send any issues in writing.
I ‘cancel My Cellular phone 8/14/15 I ‘was not using it.
and assume there were no more charges,
7/23 24755426Dhmjo8DA Consumer Cellular—–$23.51
9/09 24755427W50MKN1ZT ————————–$23.17
I ‘AM A N AARP MEMBER.
I am very disappointed with customer service. They were very responsive when I first became a customer, however since I find it very difficult to get a call back. Was on hold for over 30 mins. yesterday. I would like to speak to someone about my data usage. Please respond ASAP. Thank you! Sue Mathers
I ordered a new phone but it was lost in the mail–finally it came in a tattered box. Now when I want to connect this new phone, it doesn’t work. Says can only be used for emergency calls only. Also it made some kind of comment about the Sim card. I would like to be able to get this new phone going to replace the other. It is a Doro. Please help me get a new phone that works. I have been a customer for several years. Trying to get you on the phone is a lost cause. Your prompt attention to this matter will be appreciated.
I have had no service on my phone for 2 days- Please call.
I have experienced these “no service” episodes much too often. D. Sierra
I have no phone service. I was trying to contact your service department, but the 15 min wait was exceeded. I would like to talk to someone so I know if its my fault or cloudy, stormy weather. I cant imagine I used all my minutes but with my list of Doctors, it is possible. Please, I must have a phone due to my health. If I need to add minutes or ? , you can email me.
Need a mailing address to send a check in for payment on my bill.
I think your service stinks I have been trying for days to get you people on the ph
to activate a new phone. and have been kept waiting and waiting call me back
there are other issues that I need to talk to you about
how do I upload my pictures to my pc I have a galaxy exilerate.
I want to contact Consumer Cellular as I have several questions about the service, products, plans, etc. BEFORE I decide to order a phone and plan but cannot do it via email from my home PC. This is causing me hesitation about going with Consumer Cellular, plus all the additional reviews above. So much for its claim of being the #1 cellphone company!
hi, i am trying to have my phone turned back on and need assistance. could you pleaase email me back on how to reactivate it.
hi, i need assistance on reactivating my blackberry type phone. can you please email me bacjk,thanks
I have a phone that was working just fine, until a tech instructed me to put my SIM card into another phone that was not working. My phone has not worked since. Now I am charged with replacing a phone that is 3 or 4 months because my warranty was denied because there are nicks in the casing around my phone. This is the worst case of customer service I have ever encountered. The cell service is terrible and now, so is customer service.
How are you supposed to contact consumer cellular support in an emergency situation when your service is down and their email contact page says it will take 3-5 days to get a reply. They do not even have an online chat service on their support web site that anyone can use without an external chat service provider account?
my phone keeps ringinh with alarm 1 and 2 turn4ed off also.Whta is alarm 1 and 2@Even when I turn off phone it keeps ringing!!??
I do not understand what is going on?
I just purchased a Moto G5 smartphone and completed most of the set up process myself. However I did call three times for help. The first time was 10/13/17 I was cut off while in the process of setting it up. The second time I called for help, I was told to wait 24 hours for the transfer to be compete. I did wait and called again because I cannot set up voicemail and I none of my SMS message history transferred to my new phone. I had to leave a mssg bc the operators were busy and I never rec’d a return call and it has been 24 hrs.
How do I get a printout of my Consumer Account?
I think I would like a printout of my Consumer Cellular Account!
I am so TIRED OF CALLING TO REPORT THAT I RECEIVED MY NEW PHONE TODAY AND GETTING THE SAME RECORDING THAT GOES ON AND ON AND NO ONE ANSWERS –I WAITED AS MUCH AS 25 MIN. IT IS STILL NOT ACTIVATED I HAVE A MIND TO SEND THE DARN PHONE BACK FOR A FULL REFUND ..
WOW! What a crappy customer service co from reading these comments, plus my wife called and was informed she would receive a callback in 15 min. What a joke, outstanding lies from your corp !!!!!!!!!!!!!!!!!!!!!!!!!!!
How do I submit?
Finding and printing a label for return is impossible. All I want to do is return the phone after I replaced it with another Sprint phone. Why the RUN AROUND THE MOUNTAIN???
Your website is not allowing me to pay my invoice.
Do you think a 15 minute minimum telephone wait is a good business practice?
Do you think that wait shows concern for your customers?
Do you think that in today’society, in 2018, that your customers should have to wait at least 15 minutes to voice a question?
What do you think?
how long until I start getting calls after I sign up? I can call out but not person can call me.
No customer….anywhere, anytime….should have to be put on hold for 48 minutes as I was today with Consumer Cellular….the first time. The second time I waited 28 minutes before hanging up. Unacceptable. That defines “customer no service.” I cancelled my plan.
YOUR PHONE NUMBERS GIVE ME A BUSY SIGNAL–UNABLE TO CONTACT YOU WITH MY PROBLEM–I HAVE NOT RECEIVED MY FEB, BILL AND I WANT TO CHARGE MY BILL BUT I CAN’T GET IN TO GIVE YOU THAT INFO. AS I AM NEVER LATE IN PAYING A BILL, I AM VERY FRUSTRATED!!! PLEASE CORRECT THE PHONE PROBLEM SO WE, AS YOUR CUSTOMERS, CAN CONNECT YOU!!! DO NOT CHARGE ME A .LATE FEE—YOU DO NOT HAVE A QUESTION FOR MY PROBLEM IN YOUR INFO—
continuation: Dee Shumard Chapter 2
has arrived in the nick of time!
Especially since Republican House Speaker Ryan announced that due to our gov.budget deficits due to their phenomenal tax cuts for the wealthy and elite businesses and friends/family…(not his words! He isn’t that honest!)
All Ryan said was, due to their tax cuts, money was now depleting fast and it was his thinking that Social Security, Medicare, Medicade might have to be slashed as other entitlement programs!
I know trump stated he wouldn’t touch Social Security, Medicare or Medicade!
Since when has he told us anything but lies and vast exaggerations!
I believe trump.chose the color red first, to symbolize Russia in his business in hats, “Make America Great Again.”
News to the uninformed! America was great long before the Republican party threw their monkey wrenches into it!
Now I don’t recognize it barely anymore!
My gig! To each their own bad ass corners!
Point: We have been worried for well over a year now…what my AARP endorsed dealings with your company, has kicked my nuclear war torn anxiety, depressed, fear filled soul! too badly already, and to go through all the changes I had to go through the last couple of days, I don’t believe that all those in my age group could go through it!
I don’t believe I am that much different than most of my fellow age group members, except I do alot of smart phone writing and emailing, so my understanding being limited, is also more experienced than most!
I know that the only way I am going to get you to understand what happened, that would cause me to tell your tech.support guy last night, that he was working on Cplus and his company a D-. Truth!
So as to not allow you all the opportunity of losing focus, I am going to end this chapter, and hopefully be able to complete my mission.
Part 4- Dee Shumard’s Nightmare Experience getting activated up, or not!
I was told that any Target stores we went to, has a Consumer Cellular Phones division, usually in electronics…
Not true! The nearest two to us was 30 and 45 min. away!
The day was horrible Sat., Tornado warnings and massive flooding’s all over our state, made travel to your Tar get store a dangerous and high risk endeavor to begin with!
This was not part of the vision my sales clerk handed me, no not at all!
We arrived around 3pm, and had to wait almost an hour for the only guy.in the department who even had any kind of clue to begin.
That took us to 4:15…after they (3 guys assisting) put our Sims card.into our two phones, we realized we had a serious problem, for they couldn’t activate our phones as stated by your unknowing sales clerk..
My husband and myself had two dead phones and the only way they determined activation could be done by me, was to call your nightmare company number, of which, I was told you had an unbelievable large amount of customers you guys were helping with, and it was a who ever called first priority bases. Also I was told that it could take 30 min. wait time or have you guys put me on a call back list…
I waited 3 times, 30 minutes min., before giving up!
I tried to go to your website to activate it there..
No such luck! My smart phone is a Lumina XL phone, thus my Microsoft phone isn’t an android and your website needs a Google Chrome Plus browser to allow me entry into it.
Couldn’t download the browser..another dead avenue…
I skipped a stage..
After our three guys told me that I had to call in for activation, both phones were dead, I decided because my phone (main contact number given sales clerk) I had my Sims card of yours taken out while leaving my husband in.
So I could call you guys, and atleast try to go to your website for answers there!
As I mentioned above…
When I tried several times trying to download the Google Chrome Browser three times, I finally got a notification that my phone couldn’t download it from Google…two hours a trying.
Then I got the bright idea that I would call my sister.in Mi., to see if she could go on her Internet served computer, and she could possibly get me activated, or at least my husband’s phone who had your Sims card in it.
I even had her try to register me on your website, no luck that way as well!
For I needed a password that was to be texted to me.
It never arrived after waiting almost another hour…and ruining her evening of visiting with her grandchildren and kids…
Simply because I deducted that it would have cane through my phone, being I was the primary name on the account and I was still AT&T simed!
Like a damn dah…!
So my sister and high tech., computer knowledge son, told me that I was just going to have to call and wait for them to pick up the phone.
30 min. or how ever long that time would take! For it was my only option!
She told me that she too on occasion, had to wait sometimes long periods of time to get answered and how she did it, was to let the phone sit while I waited and watch tv until they did.
I believe it was around 7oclock.in the evening when I did this…for the third time when it worked…i felt like I had won a contest prize when I heard a human voice on the other end!
This was the guy that I tried to keep my voice and language in a joking manner as to nit ruin his day and evening too!
More later, enough for now
Dee Shumard, gets an answered phone call from Consumer Cellular-part 5
I gave him a bit of what’s up in my world, conversation and he kept saying, I am so sorry lady for all you and your husband have been through, for trust me this how our company normally performs, and I said, “if I was only given a nickel for all the times I was told that”!?
Then the tech support began…
Your tech., had an exceedingly difficult time…we and he tried everything imaginable!
My PTSD Viet Nam war vet, on his only day off, was losing patience as he tried to get a 3G signal…
To make the calls he was told to do…
Just as he captured the last request of getting my husband’s cell phone activated, my true to nature AT&T network dropped my tech support off the call.
I waited ten minutes to see if he would call me back so that I wouldn’t have to go through that excruciating ordeal of waiting and listening to the same news briefs I heard yesterday, for I could recite them all by now!
Front and backwards!
First recommendation: Us elderly types hate waiting, we are nervous and anxiety stressed already by the news reporting that for those that know what they know to be true, the world as we know it, seems to be going to hell thanks to our inefficient Republican Senators and Representatives being lead by Putin’s puppet, trump!
So please remember music softens the wildest beast…zen music instead of elevator music is preferred please! A hell of a lot less sell ads too would be nice….Remember again please, we are the largest population desperately needing your cost efficient service…just like the protesting gun violence millenium kids that are doing what their parents and all intelligent sane adults are too Trumpism blinded to do, are also the largest group next to lead our nation, the future voters trump had better be real to, for it won’t be long before it will matter to every Republican running for any office, especially trump’s pretend leader job! Truth! These kids are as real as God is…
They are our bright future…”Out of the mouth of babes, comes great truths.”. Listen to them and learn I say.
Now back to my still continuing nightmare, with you all…
Enough for now, will come back with present moment and as well my suggestion.on how to turn this all around…
End of part 5
Part 6, continuing saga to my adventure I wouldn’t gift to another…by Rev Dee Shumard.
Our long awaited tech., to pick up the phone, when we lost connection, he didn’t call back. I waited ten minutes Atleast and decided I needed to call back and begin again at the beginning!
My husband had already gone on to bed before I tried again!
I didn’t have to wait 30 plus minutes, on the second ring, I got the notification that your office was now closed and that I could call back tomorrow at 5: AM, I believed I heard…i could have been wrong, yet I said to myself, yes, I can see why one would have to start that early to beat the hold and get her done task!
I didn’t call that early, I started after a restless evening and night around my central time zone, around lunch time, I got through in about 15 min.
This tech., asked me the key trouble shooting question about us using our previous phones from our last wireless carrier, I said yes, and then he said that is the problem…you must contact your present carrier (AT&T) and have them unlock your phones for we can’t do that for you…
So for the next two hours I was back communicating with my current still carrier…the sent me to a site that asked various questions about my phone , such as they can’t release our locked phones, of theirs until, any past or current charges and contracts have expired with them.
Then it will take up to two days to get this done and they will send me an email stating that I had 24 hours to do what I had to do with it basically, before it would expire and I would have to resubmit it again
Now none of this was told me the day I signed up for service or why would I have to pay the extra $20 for express 1-2 day shipping? For my SIM cards and base unit…
For now I sit all sad and irritated, knowing my ordeal is still not resolved..
I will close this and come back with my ideas I already promised I would do within this book to you.
We Are Always Blessed
The service is inexpensive, but the service people are inept and condescending. Every time I talk to someone or chat with them I get a different answer. I was chatting with a representative and it became 5:00 pm Pacific time, (quitting time) and the representative named Mary P cut me off. Additionally I was told by
one representative that a sim card would be active within an hour, later I was told by another representative it become active within 24 to 48 hours and this evening I was told it would be up to 72 hours. I need my phones for my job, but apparently Consumer Cellular doesn’t care about the consumer. It seems that is true that you get what you pay for!
Why, when I exceed my 10 GB and the cycle ends, doesn’t my speed return to normal? Bob
I’ve been trying to access my account and cannot. Why can’t I access my account? I am traveling overseas but still should be able to access my account online. This is very disruptive. e
I have not given out my number. this number calls 171224356. my number 8602127497. Ronald R Hirth. how do I stop this?
It was down right lousy.they can keep their lousy service,they don’t get anything right.I changed my plan,they sent the regular bill.they can keep on waiting for thiermoney.
Phone service and price great! Customer service has 1 company line. “ phone not working is your fault” IOS update makes phone activate apps. Putting phone in pocket voids the warranty. I shouldn’t have laughed at her. She offered to cancel account. Must be nice to have too many customers. Don’t buy phones from them.
I like Consumer cellular. My problem is my hearing is not very good. I miss calls because I can’t hear the ringer. I have it turned all the way up. Is there something else I can do to make the ringer louder?
I lost my cell phone and called about 6:20PM on 10/1 to report. I was told the wait was long 20-25 minutes and waited about that long. I appreciated the warning. The next morning about 10:00 AM, the called again to report that I located my phone. I was told the wait would be 5-10 minutes and was given the option for a callback which I selected. But after 40 minutes I called back on my wife’s cell and waited 20 minutes to speak to someone. I never did get the return call I was promised. I had lots of time hear how important I am to you and how you strive for excellent customer service. You need more help to make that claim. I waited over an hour to get service. That did not make me feel like I am really important to you. Stop talking about great customer service and provide it by having enough people to handle your call volume.
i purchaeda j3 cellphoneyou recentlynw i cangetitto call anyone
I returned an iPhone Xmax I purchased from Consumer Cellular within the alloted time to get a refund. I’ve a receipt from USPS showing it was mailed. However, USPS has lost the package. I filed a claim but haven’t heard back from them. I purchased AppleCare+ with the phone and know there’s no phone to use with this plan. With the plan I’m out around $1200, unless the following find the package. Since there’s no longer a iPhone to use with the Care plan I was sure they’d refund the $200 for the plan but they won’t. Then I ask if I purchased another phone from them would they transfer the plan to this phone and they refuse to do so. Consumer Cellular has wonderful Customer service Reps; but BEWARE – when it comes to $$$ they’ll keep every dime they can. Whether it’s fair or not. I’ll not be one of their customers for too much longer!!!!
Recently attempted to call CC for help with activation of a replacement phone. There was a twenty minute hold time so I requested a callback. Nothing! When I tried live chat, unavailable! Great customer service? Myth!
It was good until recently. Now it’s horrible. No one speaks understandably and worst of all they recently claimed their computers were down and I was transferred to someone who refused to help unless I bought a worthless car roadside service for which they were going to charge me $39 per month unless I called and cancelled which I managed to do even though the rep. didn’t speak well either. I was still charged five dollars and have never received the $100 walmart gift card I was promised. Maybe the company has been sold to somebody in a foreign country.
We are not able to use our phones gives us a message that our account balance is too low. What is this mean? We are on auto debit for billing.
THIS PHONE SERVICE SUCKS NO RESPONE TO SERVICE CALL
I need my pin # to give to Metro pcs to get my phone # back
I sent my phone in last week I dropped it two times and messed it up. I need my phone because of humana about my medication I need to know if they can fix it or if I can get another phone .
I dropped my phone twice and messed it up I need to know if you can fix it or do I get another I need a phone because humana calls about my medication please let me know as soon as you can.