Contacting Con Edison Customer Service Center
Con Edison is a holding company for various businesses in the energy sector. It is also an energy company that provides services directly to the consumer. You may even find that energy companies in your area are owned and operated by Con Edison. It appears the company has its hand in electric, natural gas and steam energy.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you are currently having an energy emergency and you need to contact Con Edison right away – call:
Emergency Calls and Customer Service Calls: 1-800-752-6633
If you are a customer with National Grid – your emergency number is:
National Grid Emergency: 1-718-643-4050
TDD / TTY: 1-800-642-2308
If you would rather write to customer service than contact the company by phone or email, you can use the following address. This address may be different than the billing address listed on your monthly statement. The billing and customer service departments are often in different locations.
PO Box 138
New York, NY 10276-0138
The official site for the Con Edison company out of New York that supplies millions of customers with power is http://www.coned.com. If you are looking for the main website for the Con Edison corporation, you’ll find that website here: http://www.conedison.com/
From the New York website, customers can log-in to their energy accounts, make changes, access current and past bills and more.
Customer Service Email
Email contact information is not provided with a direct email address, but Con Edison does provide an email contact form for customers who want to use email. The contact form is available here: http://coned.com/customercentral/contact_form.asp
We attempted to fill out the email form to learn more about email customer service response, but we needed a Con Edison account number to send the form.
We did find an email address for Con Edison corporate at email@example.com. We are attempting to contact corporate for more information on a customer service email address.
We called the Con Edison customer service number at about 4 p.m. we were asked to call the phone number for customers outside the area. That number is 1-212-243-1900. We were forced to move through the automated response system. The call volume was so high that we could not talk with a customer service representative without a long wait. The estimated wait time was 3 minutes – this was about 1 minute and 30 seconds into the call. We waited a total of 5 minutes before a representative answered the call. We asked if there was a customer service email address and we were told no and directed to the email form on the website.
We had trouble reaching Con Edison – is your story different? Tell us about it today.