Contact Commerce Bank Customer Service

Contacting Commerce Bank Customer Service Center

Contacting Commerce Bank Customer Service Center

The history of Commerce Bank is rooted in Kansas City. The bank was founded in 1865 and subsequently became one of the largest financial institutions in the Midwest. Through years of innovation and advances, Commerce Bank has become a leading lender for personal and small business customers.

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Contact Info:

Phone Contact Numbers

The customer service department is available Monday through Friday 7:30am to 10pm and Saturday 7:30am to 4pm, CST.

  • Customer Service: 1-800-453-2265
  • Online Banking: 1-800-986-2265
  • Technical Support: 1-877-605-7490
  • Brokerage Services: 1-800-772-7283
  • Personal Accounts: 1-800-641-2265
  • Personal Loans: 1-800-449-9829
  • Mortgage: 1-800-903-3210
  • Existing Loans: 1-800-821-0083

The representative from the student loan department is available Monday through Friday 8:30am to 5pm, CST.

  • Student Loans: 1-800-666-3910
  • Credit/Debit Cards: 1-800-617-7480
  • Consumer Credit: 1-800-645-2103
  • Lost/Stolen Cards: 1-800-617-7480
  • Commercial Loans: 1-800-453-2265
  • Capital Markets: 1-800-548-2663
  • Treasury Services: 1-800-207-0886
  • Commercial Cards: 1-800-892-7104
  • Correspondent Banking: 1-800-892-7100
  • Merchant Services: 1-800-828-1629

Mailing Address

Commerce Bank1000 Walnut StKansas City, MO 64106


Commerce BankCredit CardsP.O. Box 411036Kansas City, MO 64141-1036


Commerce BankConsumer LoansP.O. Box 413658Kansas City, MO 64141-3658


Commerce Bank1st Mortgage Loans – Commerce Mortgage Corp922 Walnut, Suite 1100Kansas City, MO 64106

If you are interested in finding a location near you, visit here:

Official Website

Customers visiting the official Commerce Bank website have the opportunity to review the products and services offered by the financial institution. You can create an account or log into your existing account. Customers can even open an account online. Throughout the website, there is information relating to personal banking, small business banking, commercial banking and wealth management.

Social Media

Commerce Bank provides several ways to connect to customers through social media. Twitter is the most efficient way to keep connected, with an average response time less than two hours.

Customer Service Email

We sent a message to the customer service team asking for the required identification needed to open an account. After sending a message, we received an immediate response stating a Commerce Bank team member would respond to our request in approximately two (2) business days.

Our Experience

Be prepared to wait if you contact the customer service department by phone. When we called, we listed to the lengthy automated system. After selecting the option for the customer service department, we were placed on hold for more than 10 minutes. Thinking the call would end, we finally reached a live agent. Throughout the call, we addressed the various financial services. Even though the initial portion of the call was not to our liking, by the end, we were satisfied with the level of customer service. Did you have better luck reaching the customer service department? What was the outcome? Take a minute to chare your experiences with us in the comment section.

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One comment on “Contact Commerce Bank Customer Service
  1. This has been the worst CS I have ran across in a very long time. Today is my 3rd time calling to get my money back and I am still being ran through the ringer. Mesa Steve and April and one of the dumbest supervisor ever that I just hung up on. April was actually the only helpful person the rest just garbage. I am faxing the paper work you requested to get back the money you owe me and you know you owe me. My loan was paid off I forgot to take the auto withdrawal off my account but instead of you refunding my money $255 I am being taken through the ringer.

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