Contacting Cingular Customer Service Center
When mobile phones first started gaining popularity a large number of companies started offering cell phones and plans. Cingular was one of those companies. As the market started changing, some companies did not have the money to keep up with customer service, advancing technology and other costly products and services. AT&T bought out Cingular and now manages the customers and the areas in which Cingular was once the primary cell phone provider.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Cingular Customer Service: 1-800-225-5288
- Wireless: 1-800-331-0500
- GoPhone: 1-800-901-9878
- Uverse: 1-800-288-2020
- DirecTV: 1-800-288-1145
- Dish: 1-866-722-7500
- Phone and Internet: 1-888-757-6500
- Spanish Customer Service: 1-800-559-0500
Cingular customers must now contact AT&T by mail. If your communication is in regards to Cingular wireless, note that on the address label and in the communication.
AT&T CorporateAttn: Cingular Wireless Customer Service208 South Akard StreetDallas, TX 75202
If you visit the official website for Cingular at http://www/cingular.com, you will be taken to http://www.att.com/shop/wireless.html#fbid=HZk3OOfVoa8. The website address automatically forward to the AT&T shop. From there, you can enter your current zip code to access deals and offers in your area, even if the area was once covered by Cingular. If you already have an account that started as a Cingular Wireless account, your account access information should be the same.
Customer Service Email
The customer care department does not openly share a contact email, but we managed to find one email address that may be useful to former Cingular customers.
- Customer Service: firstname.lastname@example.org
As you can see, the email is a tech email, but we have tested this address before and received communication from the customer care department. It took three attempts to finally receive a response, but when we did that response came within one hour of the original email.
If you have a technical question about your cell phone you could have a longer wait time as the problem is investigated.
When we called the main customer service phone number for Cingular/AT&T, we were greeted with an automated system. We pressed 3 to reach customer service. Pressing 0 does not push you through the system. We were asked what department we wanted so we pressed 2 for billing. That took us to another automated system that asked if we needed home phone or credit card support. There was no option for wireless or other AT&T services using the main number. When we finally made it through to a customer service representative we asked about old Cingular wireless accounts and the agent gave us the phone number for AT&T wireless customer service.