Contacting Cincinnati Bell Customer Service Center
Cincinnati Bell is a cable, home phone, wireless and Internet provider in Ohio, Kentucky and Indiana. In addition to traditional telecommunications services, the company also resells energy and provides home security systems. Companies offering a one-stop shop for all consumer needs are growing by leaps and bounds. Instead of dealing with multiple providers, customers have one account with one company and take advantage of reduced pricing for bundling services.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Cincinnati Bell customer service is available to address your needs, but you’ll need to call the appropriate phone number to reach the customer service representative trained to handle your issues.
- Residential Customer Service: 1-888-246-2355
- Business Customer Service: 1-513-566-5050
- Wireless: 1-888-391-3925 or 611
- CBTS: 1-513-841-500
- Residential Repair Services: 1-513-566-1511 or 611
- Zoom Town: 1-513-397-4357
- Fioptics: 1-513-565-9890
- Dedicated Data: 1-800-387-3638
- VOIP: 1-888-638-1699
Sending a letter is often the best choice for some customers, but sending the letter to the wrong address could mean never receiving a response at all. Any letter to customer service should be addressed to the Customer Service Manager.
Customer Service ManagerCincinnati Bell Telephone CompanyP.O. Box 693Cincinnati, OH 45201
If the customer service manager does not resolve your dispute, customers can also contact the state Public Utilities Commission, Office of the Consumers’ Counsel or the Attorney General.
Customers in Ohio, Indiana and Kentucky can access customer service via the official website at http://www.cincinnatibell.com. This website serves two purposes – retail and support. The retail portion of the website is quite apparent as the front page is all about selling new and existing customers on special deals and bundles. The customer service portion of the site can be accessed by clicking the Customer Support link at the top of the page.
Customer Service Email
Customer service contact is available by email and online contact form. The email address for customer service is CBWCustomerCare@Cinbell.com. The online contact forms are listed at http://www.cincinnatibell.com/customer_support/contact_us/online/ so customers can choose the best department based on the problem, concern or compliment they’d like to pass along.
When we called customer service the call was answered by the typical automated system. We pressed 0 to bypass entering our phone number, but the system just asked us to enter the phone number again. We pressed 0 a few more times until the system asked us to press 1 for residential customer service. We pressed 1 and the call was immediately answered by a representative named Shelly. Shelly was happy to tell us that Cincinnati Bell indeed operated outside of Cincinnati, Ohio.