Contacting Chicago Tribune Customer Service Center
The Chicago Tribune is a print newspaper delivered throughout the Chicago area and by mail to people outside of Chicago-proper. Customer service options are listed on a dedicated page where customers can log in to a virtual account, modify their paper subscription, start service, stop service and suspend service, as needed. Subscriptions can be ordered, paid and cancelled online.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Chicago Tribune does not hide behind confusing website pages claiming to support customers and subscribers. There is a long list of contact numbers for customers to choose from published out in the open for everyone to read.
- Main Customer Service: 1-800-874-2863
- TDD Customer Service: 1-312-222-1922
- Help Desk (Readers): 1-312-222-3348
- Ad Placement: 1-800-974-7520
- Classified Listings: 1-800-974-7520
- Charities: 1-312-445-5044
- Chicago Tribune Foundation: 1-312-222-4300
- Media Inquiries: 1-312-222-2315
Pick up a pen or your laptop and write a letter to the Chicago Tribune. You can address your letter to:
Chicago Tribune435 N. Michigan Ave. Chicago, IL 60611
Customer Service Email
Normally we have trouble finding an email address for customers to contact businesses, but that’s not the case with the Chicago Tribune. You can use the following email addresses for customer service issues, but there are email addresses listed for nearly every contributor to the paper listed on the Chicago Tribune Contacts page.
Community Relations: firstname.lastname@example.org
Reader Help Desk: email@example.com
You can address your letter to the editor to firstname.lastname@example.org. The editor requests all letters be signed by no more than four people, but at least one person must sign the letter. The writer must include their name, address and contact information. Letters must be no longer than 400 words. If you wish to fax your letter to the editor you can do so at the phone number 1-312-222-2598. You can also mail letters to the main Chicago Tribune mailing address ATTN: Letter to the Editor.
Our customer service call to the Chicago Tribune was fantastic. We listened to the automated options and pressed 0 to push the call to customer service. We were then given additional options to choose from. We pressed 0 again and the call was immediately transferred to an agent named Tina. Tina had a strong accent, which made it difficult to understand her responses to our questions. She told us that the Chicago Tribune offered digital access to subscribers outside the paper delivery area.