Contact Charter Communications Customer Service
Contacting Charter Communications Customer Service Center
Charter Communications is a cable, Internet and phone company operating in 24 states. Products and services from the company can be ordered in bundles or as individual services. As is the case with many cable companies, Charter Communications offers huge discounts on bundled services for a term with increased pricing at the end of the term.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The Contact Us page for Charter Communications leaves much to be desired. There is a phone number listed for help with online orders or new service, but a basic customer service phone number is not openly listed on the page.
Customer Service: 1-800-242-7837
Order Assistance: 1-877-581-3485
New Service or Pending Service: 1-877-304-2364
Again, the mailing address for Charter Communications customer service wasn’t exactly right out in the open for people to find. We clicked through several links to find the corporate address on a cryptic corporate website.
Charter Communications Attn: Customer Service 12405 Powerscourt Dr. St. Louis, MO 63131
The official website for Charter Communications is https://charter.com/. You can read about bundles, services and channel lineups all from the official website. If you have an account, Charter Communications allows customers to register for online access. If you are looking for new service, you can search your address at the top of the page to see if Charter Communications is available in your area.
Charter Communications is active on Facebook and Twitter, though mentions of these social media pages were not found on the customer service website. Charter uses the social media pages to promote television shows and special prices, but customers with social media accounts can contact Charter Communications customer service by simply logging in to their account, visiting the company page and sending a direct message (Twitter) or message (Facebook) to the company.
Customer Service Email
We could not find a contact email address or form for Charter Communications customer service. Instead, it appears the company offers a virtual assistant. We never managed to reach a contact form.
- Interactive Agent: https://advisor.charter.com/ActiveAgent/Agent.aspx
When we called Charter Communications customer service we were given three options – press 1 for new orders or service, 2 for technical assistance or 3 for billing issues. When we did not choose immediately the phone rang and we were placed on hold for a representative. Surprisingly we were on hold less than 10 seconds when an agent picked up the call to answer our questions. She was polite and well-spoken. We had no issues getting information without giving personal information to the customer service agent.