Contacting Charlotte Russe Customer Service Center

Charlotte Russe is a destination for trendy fashion for juniors and women. The company operates more than 500 stores throughout the United States and Puerto Rico. Customer wanting to address concerns or ask questions can reach out through social media, email, by phone, traditional mail by Live Chat.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customers have the opportunity to contact the customer service department daily from 9am to midnight, EST.

• Customer Service: 1-888-211-7271
• Corporate Headquarters: 1-858-587-1500

Mailing Address

Customers have the opportunity to reach out to the customer service department by sending correspondence to the corporate headquarters. After the customer service department receives your concerns, you will receive a response within 7 to 10 business days.

Charlotte Russe 5910 Pacific Center Blvd Ste 120 San Diego, CA 92121

Official Website

Customers visiting the official Charlotte Russe website http://www.charlotterusse.com/ have the opportunity to purchase new arrivals, shoes, clothes, dresses, tops, bottoms, intimates as well as accessories and jewelry. When you sign up for email alerts or register an account, you will receive additional deals and promotions.

Social Media

You have the opportunity to reach out to the customer service department through social media. You will notice the customer service department will reply to your concerns within 24 hours.

• Facebook: https://www.facebook.com/CharlotteRusse
• Instagram: http://instagram.com/charlotterusse
• Pinterest: https://www.pinterest.com/CharlotteRusse/
• Twitter: https://twitter.com/CHARLOTTERUSSE

Customer Service Email

Customers have the opportunity to connect with the customer service department by Live Chat or by using the customer feedback form. The customer service department will reply within 48 hours.

• Customer Service: http://www.charlotterusse.com/custserv/contactus.jsp
• Live Chat: https://sales.liveperson.net/hc/

Our Experience

When you contact Charlotte Russe, you will notice three options. If you need assistance with an existing order or placing an order, press one (1). If you need assistance with product information, press two (2). If you need to make a complaint or offer praise relating to a store experience, press three (3). We made our selection and waited on hold for less than 30 seconds. After asking several questions relating to the return policy, the agent answered our concerns and ended the call. Overall the customer service department was better than expected. Were you satisfied with the level of service from Charlotte Russe? Share your thoughts with us in the comment section.