Contacting Charles Schwab Customer Service Center
Contacting Charles Schwab Customer Service Center
Charles Schwab was founded on the principle of assisting investors achieve financial freedom. The company is a brokerage firm providing full-time services at a fraction of the price. Charles Schwab believes in contact communication between customer service/agents and customers. If you need to contact the customer service department to discuss you account or any applicable products/services, contact a live agent by phone, email, traditional mail or through social media.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Existing customers can contact the customer service department Monday through Friday 7am to 11pm, Saturday and Sunday 9am to 10:30pm. If you are not a customer, you can contact the customer service department Monday through Friday 8:30am to 11pm, Saturday and Sunday 9am to 10:30pm. If you are a customer, new or existing, attempting to contact Schwab Brokerage, you can reach out 24 hours a day, 7 days a week.
Schwab Brokerage:
- 24/7 Access: 1-800-435-4000
- Telebroker: 1-800-272-4922
- Lost/Stolen Cards: 1-800-421-4488
- International: 1-317-596-4501
- TTY: 1-800-345-2550
Schwab Bank:
- Customer Service: 1-888-403-9000
Active Trading:
- Customer Service (existing customer): 1-800-435-9050
- Customer Service (new customer): 1-888-245-6864
Schwab 529:
- Customer Service: 1-888-903-3863
- Account Services: 1-877-673-7970
Mailing Address
Charles Schwab & Co., Inc.Attn: Global Operations P.O. Box 2912 Phoenix, AZ 85062-2912
Or
Charles Schwab & Co., Inc. Attn: Phoenix ROC Document Control (Global Operations)2423 E. Lincoln Drive Phoenix, AZ 85016
Additional Charles Schwab locations are available here: http://www.schwab.com/public/schwab/client_home/contact_us
Official Website
Customer visiting the official Charles Schwab website https://www.schwab.com/ have the ability to sign into their existing account or create a new account. There is information relating to the products and services, including, investment banking, loans and trading. If you are considering utilizing Charles Schwab based upon your financial needs, we recommend visiting the Customer Resource page.
Social Media
There was little communication between customers can the customer service department. The conversations we did see, it took the customer service department more than 24 hours to respond.
- Facebook: https://www.facebook.com/CharlesSchwab
- Twitter: https://twitter.com/charlesschwab
- YouTube: http://www.youtube.com/charlesschwab
Customer Service Email
Unless you are an existing customer, you will not have the opportunity to connect with the customer service department.
Our Experience
There are specific options available when you call the automated hotline. If you are interested in speaking with a live agent, you will need to hold the line. After approximately 60 seconds, a live agent answered the call. We asked several questions relating to opening an online account and the necessary documentation. The agent walked through the process of opening an account and addressed our concerns. We feel as if the customer service team at Charles Schwab is knowledgeable and professional. The overall experience was better than expected. Can you say the same? We want to hear from customers just like you. Share your thoughts with us in the comments below.
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I received a letter asking to verify my e mail address. I have changed it and told one of your representatives and he said he would change it, maybe this mail came before he changed it. I tried to e mail as you asked but could not find where to do it. I would appreciate it if you would take care of this matter. Thank you.
Barbara A Gardner 1/13/2015
Hey suggestions . I Appreciate the specifics ! Does someone know if my business would be able to get ahold of a fillable DD 1750 copy to fill out ?
Have not received December statement..please mail me a copy of the Dec. statement Thank you, Donald Dirschl
The recent security measures you mandated are ludicrous. We were already using a username and a password. I have been a Schwab customer for many years and never had any issues. Now, as soon as I clear out my devices, the settings are all gone. And I have to get an email with the new code every single time I clear my devices. That is ridiculous and extremely frustrating. You should give your clients the opportunity to opt out of this if they don’t want it. That’s with other businesses do. You are asking a lot of your clients just for us to be able to use YOUR services. You should think about that because I’m certainly thinking about it and so are many other people. This was not a good system to set up and whoever thought of it should be fired. And no, I don’t want to use a token code. That is no better. Go back to the way it was or I may choose an easier way to do business. Pretty sick of all this.