Contacting Carter’s Customer Service Center

Carter’s is one of the leading retailers in the world specializing in children’s apparel. The company sells products online as well as at more than 600 stores. If you have concerns relating to products or want to voice concerns relating to in-store service, you can contact the customer service department by phone, email, traditional mail or through social media. You can also contact the customer service department at your local store during regular business hours.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

When you contact the customer service department, you will need to use the customer service hotline. The customer service department is open Monday through Friday 7am to 11pm, CST. You can also contact the customer service department at your local store during regular business hours.

• Customer Service: 1-877-333-0117
• Corporate Headquarters: 1-972-265-4128

Mailing Address

You can contact the customer service department by sending correspondence to the corporate headquarters. The customer service department will reply to your concerns within five (5) business days. You can also use the store locator tool and reach out to the customer service department at your local store.

Official Website

Customers visiting the official Carter’s website http://www.carters.com/ have the opportunity to purchase apparel for children. The website also offers collections as well as discounted and promotional merchandise. If you have additional concerns relating to products, we recommend visiting the customer service page.

Social Media

You can connect with the customer service department through social media. You can post general concerns, comments and ask questions. The customer service team will not address account specific concerns on social media. The customer service department will reply to your concerns within 24 hours.

• Facebook: https://www.facebook.com/carters
• Pinterest: http://www.pinterest.com/cartersbabykids/
• Twitter: https://twitter.com/carters
• YouTube: https://www.youtube.com/user/cartersbabiesandkids
• Instagram: http://instagram.com/carters/#

Customer Service Email

When you send the customer service department an email, you will need to use the customer feedback form. The customer service department will reply to your concerns within 48 hours. In the event you do not receive a response, you will need to call the customer service hotline or visit your local store.

• Customer Service: http://www.carters.com/on/demandware.store/Sites-Carters-Site/default/CustomerService-ContactUs?id=carters

Our Experience

When you call the customer service hotline, you will hear an automated message, prior to reaching a live agent. After pressing nine (9) and live agent answered the call. We asked several questions relating to the online return policy. The customer service agent addressed our concerns and ended the call. Overall, the level of service was better than expected. Were you satisfied with the level of service from Carter’s? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.