Contact Canon Customer Service

Contacting Canon Customer Service Center

Canon is widely known as a camera company, but the company builds much more than cameras. Canon currently produces cameras, computer printers, office devices and industry equipment. Accessing customer support pages is a bit difficult as they are not located on the main website, but rather on the USA website for the Canon company.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

After navigating through the maze of pages on the Canon customer service page, we were able to find two customer service numbers. We also found other numbers listed online, but these are not verified by the Canon customer service page or Canon FAQs.

  • Canon customer service: 1-800-652-2666
  • TDD: 1-866-251-3752

Mailing Address

There is no mailing address for Canon customer support, but there is a mailing address for Canon headquarters.

Canon USA Inc Corporate Headquarters
1 Canon Plaza
Lake Success, NY 11042

Official Website

If you are looking for the official website for all Canon products, you can find that website at From the main page, you can access information about the company, product information, support downloads and customer support for individual products and services.

The website for all support services available in the United States is

If you wish to order a Canon product, you can use the official website to research products and order directly from Canon.

Customer Service Email

Contacting customer service by email is available from two different online contact forms. The first form is for consumers who want to ask questions about a specific product. You must have product information for the product you are inquiring about when sending your email. The product support email form is available here:

You can also contact customer service for general product information or to have a question answered by customer service at:

We contacted customer service via this contact page asking about a customer service email address. If customer service responds, we will update that information.

Our Experience

The customer service line for Canon was picked up by an automated response line. We were asked for a model number to direct our call to the right agent/department. We pressed 0 and the call was immediately picked up by a customer service agent. The agent spoke clearly with no sign of an accent, but she was not the representative that would be answering our question. The representative answered the call by saying, “How may I direct your call?” We asked for the customer service department and she wanted to know more information so the call could be transferred to the correct department. The entire call took less than three minutes.

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46 Comments on “Contact Canon Customer Service
  1. hi
    Is it possible to send me a book guides for me? I need to it for work with my camera.
    my camera is canon EOS 10D
    Thank you

  2. i have just aquired a canon printer….CANON PIXMA MP 480,but have lost the instuction manual book…i can,t seem to download it possible you can send this information to my email address..thank you…david preston..

  3. To Customer service:

    Approached Canon show room in DXB to purchase 500mm IS II lens and they directed us to Ashok at the head office. Several calls were made but the secretary was reluctant to transfer the call to Ashok and the mobile number was also not provided. No response for one month if product is available or the cost. After one month again we approached but calls are never transferred to Ashok again (who ever he is). Finally we got to know product is not available in market (no idea why website is displaying items not available in stock), and can be ordered only on customer request. No body is even available to negotiate on prices (huge price difference) in spite of us being ready to make direct cash payments and place the order. What kind of service does Canon Middle East offer to it’s customers ????? These kind of non customer oriented employees should not be even working for such prestige companies and ruining company reputation..
    Having purchased so many Canon products we are thoroughly disappointed.


    Kosala Edirisooriya

  4. I recently purchased the Cannon EOS Rebel T3 Camera. It was advertised as having two separate lenses: The EF-S 18-55mm as well as the 75-300mm. I purchased this camera through Walmart. It was advertised for $449.00 and if I purchased the camera package with the 75-300mm lens the price was $499.00 I purchased the bundle package at $499.00 but never received the 75-300mm lens as promised. I paid, I want my 75-300mm lens.

  5. Im trying to put a pic on a coffee mug by heat press i bought a selphy cp780 because it said sublimation printer will i be able to use a pic i print to heat press it on a coffee cup?

  6. I hate canon. If you want to buy something on the weekends they will help, but if you already spent the money and need help on weekends…forget it. They are worthless I didnt buy the printer my boss did and if i had it my way we would have got ANYTHING BUT CANON!!!!!!! Worst company ever!!!!

  7. Hello,

    I bought a Canon 400D and Canon EFS 17-85mm zoom lens from Hong Kong about 5 years ago. I love the product and have taken tens of thousands of photos in that time, for both professional and amateur reasons.

    In that time I have had to pay to get it fixed 6 or 7 times. Canon Thailand have not been very understanding. I don’t believe this is in keeping with your normal high standards I’ve been privileged to receive over the years.

    I look after my camera very carefully and this continual financial outlay is unacceptable. I also find unacceptable and devastating how my beloved Canon camera has regularly failed in its trusted task of capturing unrepeatable moments in my life. Having spoken to many people in the photographic industry, the consensus is that this is not acceptable for a Canon product. I love my camera but I hate the way I have to constantly pay to keep it working.

    Canon Thailand have offered me a ‘special’ price but something tells me that once the 3 month warranty has expired I will find myself having to pay once again to repair a minor fault. And once again I will have lost the chance to photograph something important in my life. This I’m sure you’ll agree is unsustainable situation.

    Please refer to the email correspondence below.

    I hope you take the time to consider my upsetting problem. Thank you for your time.

    Best regards


  8. Dear sir, i brought a selphy cp 810 photo printer from vandana lab. bolangir orissa dt.06.02.2013. I want to print photo from mobile memory card. When i set the card with a adaptor and use it with printer the photo of memory card not appears in printer display. What is the cause not showing the photo plz mail me quick i wait ur answer.

  9. I have a cp 810 printer i want to print 20 photo in one paper i try all of my idea with ur guide book but one picture are printed. Plz tell me what problem ?

  10. Dear sir/Madam

    My Name is Ranvijay i purchase a canon printer, where shopkeeper promise that One compliment headphone you will get with this printer by company corresponding after online product registration, i register my product
    and my unique Number is YTI5azk1

  11. Bought the printer, but was told, later after opening box, that I would need to purchase cable separely. Custoner service rep tried telling me the salesperson should have informed me, although there was no way they could have known. I found this out when I read the manual.
    Then, she tried to tell me that ALL printers require you to have a usb cable. Bull. I have never had this issue. All of my printers have had a cable.
    Besides, if that were the case, why would the salesperson be expected to tell me this, if it were obvious? The only reason a salesperson would mention this would be if it were not typical for a printer to have a cable with it. But again, how could they know this, without opening the package?
    Then she told me I should rummage through all of my old printers and find a compatible cable. None of them were compatible.

  12. One more thing: Is it really fair of Canon to expect that people already have a printer with an extra cable? What if I had been a first time purchaser>
    Furthermore, I don’t think it’s fair to require someone to purchase and extra cable without clearly telling them this UP FRONT
    Have wasted much time, gas and energy on this issue.
    Cannon is unprofessional, and their customer service people are defensive, not helpful.
    This printer was an el cheapo $30 model.
    You get what you pay for.
    I;m going back to HP
    Listen, if you think that a company is unfair, leave comments, and tell your friends. As long as we keep letting them rip us off, companies like Cannon will continue to offer inferior products.

  13. I bought a Canon Printer from Esquire, they sell you the printer but don’t supply ink or support it. It printed about 30 pages. After waiting nearly 6 months for genuine ink cartridges from Sahara Computers I could use the printer again, after printing 37 pages it is out of ink. To print 67 pages cost me over a thousand rand. Trying to get support from Canon is also imposable as they just don’t respond at all. Their website is a dead end. They will not only loose a customer but as a computer supplier my customers will not be buying Canon products as I will be relating my experience to them in regard to the lack of service and the poor quality of their product.

  14. I have Canon PRO9000 MARK II,I have almost wasted my ink.please,which “select paper size to choose when to print on 4×6 print size” (1)thesamethin applicable to (5×7) pls

  15. 27th November 2014

    I have a canon printer and I have just run-out of colour ink (546). I am wondering if you have concidered doing a monthly payment plan where you can make payments every month. At the moment it is costing me over £20 for colour and black ink. If you could consider the above I would be greatful and it would help to lower the cost of the ink. This is for Canon to consider for all his customers.

    Martin Brian Maw

  16. I purchased a Pixma Pro 100 printer and I was supposed to received a $250.00 mail in rebate. Canon refused to honor the rebate because it was received just a few days late. The dealer will not take it back because the UPC was removed and Canon refusing to send me back the UPC. Nice little scam they have going on. I will NEVER and I repeat NEVER purchase another Canon product. I am thankful my camera is a Nikon and I never have to deal with Canon and their totally unprofessional customer service. Do not fall for Canon’s mail in rebate scams.

  17. Hello,
    I just purchased a Canon S120 digi-camera on Boxing Day. I’d like to know why it doesn’t include the cable to attach to a computer? I’ve purchased cheaper cameras, made by other brands, that included the cable which I always figured was as basic a feature like the battery and charger. I shouldn’t (1) have to buy it separately (only to be told the camera store I bought it from doesn’t sell that particular cable) and (2) not think it wasn’t included with my purchase.
    I look forward to an explanation

  18. Customer service is a rip off they want to charge you $99 for a technician to help you hook your iPhone to a wireless printer did not know when I bought this product I was going to have to jump through all these hoops to get it to work

  19. I bought a canon vixia hf r500 camcorder from best buy.
    The image browser software that comes with the camera ( download) has been nightmare. After speaking with customer service..( over 45 minutes with 2 different customer service reps..troubleshooting the problem, their solution was use windows movie maker. I’d return it if I could. But I must say that when I called customer service ( twice) I reached a service rep. promptly…but still no solution.

  20. I have used Canon cameras/lens all my life and recently purchased the new 7D Mark II. I had focusing issues, but assumed it was me. Before taking an extremely important photographic trek, I also purchased a 400mm lens, a 70-200, f/2.8 lens, and the 2x III extender to insure good quality shots. After reviewing my images I cried. Pictures that were taken correctly on a tripod and should have been tack sharp were not. When I contacted Canon I was informed that I needed to download a new firmware version to insure correct focusing. Why didn’t Canon send out notifications to anyone that purchased this camera? I will never be able to recoup these lost images, as well as the money I spent to take them.

  21. I am very disappointed In your refill ink cartridges. I have a cannon printer that I purchased for about $50.00. It ran out of ink so I went to the store (Walmart) to buy new ink refills(colored and black) , to my disappointment to buy those to cartridges was almost the same price I paid for the printer itself. I was so disappointed in this fact that I came home to write this letter. I have always bought cannon products and I would love to continue to, but I just simply can’t afford to maintain them if the cartridges are so expensive,. Just thought I would express my feeling to you, I don’t know if there is anything you can do about it,but if I feel this way , I am sure more people feel this way too. I will wait to hear from you about this.. , before I go and buy a different brand of printer.

  22. I called 1 800 385 2155 three times, on each occasion I selected a different option – hoping someone would answer…………….. although I waited ten minutes and MORE each time – the calls WERE NOT ANSWERED. I’m about to cancel my Order Number: 133287—- CLP Store . Certainly I WILL NOT receive it tomorrow although I asked for and was charged overnight shipping… You nee to check on what/who ever answers your telephone calls…………. this is mot the service I’ve experienced in 10-12 years dealing with Canon!!

  23. Thank you to Jesse in Albuquerque for helping me to correctly install my new Canon mg7520 printer. He was kind, patient, and knowledgeable. Please make sure my comments are passed on to him and his management team.

  24. Horrible I am in Macedonia working with refugees. My new Power Shot SX 530HS is giving me an error message “Lens Error Will shut down automatically – restart camera” I have done all of this plus recharged battery but still problem I need camera to document work please send me information on corrections ASAP or call me using international prefixes. I am 6 hours ahead of EST

  25. Canon customer support is terrible. Cannot submit the form on their support page, cannot submit review on their review page. No more canon products for me.

  26. Canon support was exceptional. Nick walked me through getting my new wireless printer connected. He was both knowledgeable, helpful & patient. Give him a raise!

  27. Sirs,I have been a CANON customer for a very long time.From my AE-1 Program,to my EOS 650 to my new EOS Rebel T5(and my Canon printer).I am not happy at all because my Canon zoom lens EF 75-300mm does not work properly even though I have only taken perhaps 500 photos with it!! The auto focus does not work!!?? My camera and the other lens work fine(auto focus as well) but not my zoom.What can I do?? This really bothers me.I have never had a problem with a Canon product before.Thank you,James 117 Shore Drive ,Winsted,CT 06098

  28. dear canon service
    i am a customer of your canon all in one printer for last three month
    He is very good iteam but last 15 days he could not work properly
    And i am going your dealer at anantnag dist but he could not service on my iteam he tell me you can go at srinagar his service center only at srinagar .plese solo me a problem

  29. On 02/23/2017 I called about connecting my printer to my wireless router. The first tech told me to call att to verify the password from the router because it wasn’t connecting. After I called att the verify it was right, I called back and talked to KATIE. This tech was wonderful. Worked over and above the call of duty to help with the problem. Was very helpful, nice, friendly and understanding to the problem. Wouldn’t let me go until I had the answers. And never sounded perturbed with my problem. (Others have) Again very very good representation of the Canon Co. Need more workers like her. Also kudos to Susan who i had to talk the next day. Again because of workers like these I will continue to buy canon products.

  30. An absolute useless waste of time and minutes. Could only help if I had a purchase receipt which would have been on thermal paper and totally blank by now. Rep had no clue as to why the printer would not even come on. All he could say is he was sorry Canon couldn’t help with anything. Guess I will trash this cheaply made printer and go buy a totally different QUALITY MADE brand. Thanks for nothing

  31. I have never had this problem before. I ALWAYS buy Canon, but if someone doesn’t call me that can convince me they are ACTUALLY a REAL Canon tech support person, I will never buy again.

    I just purchased a Canon PowerShot ELPH 180, and I’m trying to find out why I can upload the pictures but not store them. I thought maybe it’s because I didn’t get a cd to upload a program for this particular camera.

    I need a Canon PowerShot tech, a REAL one. You guys are having a REAL problem with asian sites that look tremendously like a real Canon site. Until you try to use it.

  32. I think Canon got the worst online service possible , I have spent about two hours trying to find assistance , so far , this is as far as I got. I’m trying to find assistance on getting my camera back to factory settings , I have tried the resetting on the camera but nothing working , think its time to change to another camera .

    Corwin Cornish

  33. I came across this Canon desktop printer while at Walmart. I was interested in Canon desktop printers. As soon as I got home from Walmart, I powered up my Dell Latitude D630 laptop, installed the printer drivers (as much as The American Girls Premiere 2nd Edition) and launched the program from within Kid Desk (the parental controls program) but before I can go any further (while creating my American Girls Premiere play script and printing it out), the problem pops up, saying “The American Girls Premiere has encountered a problem and needs to close”, followed by “Canon Desktop Printer Utility has encountered a problem and needs to close”. I tried to email Canon customer service about obtaining a patch for the Canon Desktop Printer Utility.

  34. Hello,

    I have used my Canon 7D DS126251 for many many years. I teach children the fundamentals of photography with my 7D, I absolutely love this thing. Last week I tried to start the camera and it did not turn on.

  35. I have a Canon ir2202n which currently displays turn the main power off and on. E002-0000. please can you help me with a solution. thank you.

  36. I used the chat tech support and they were less than useless. Canon sure has gone backwards in its tech support. You used to be fairly good. That is why you sold a lot of printers. How the mighty have fallen.

  37. please canon, i need service number or part number for color imageclassmf733cdw power board and the board is 110vott.

  38. Hi,

    How are you?

    Would you have a brief moment to discuss a few tactics that we can implement to help develop extra calls/leads to

    The only thing need to know is whether it’s OK for my agents to quickly connect with you at your phone and what the best time would be.


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