Contact Canada Post Customer Service
Contacting Canada Post Customer Service Center
Canada Post is the Canadian alternative to the United States Postal Service. The postal service delivers mail and packages to customers throughout all regions of Canada. Customer service is available for online and offline products and services. The Canada Post website is also available as a mobile website or mobile application for Apple, Blackberry and Android electronic devices.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Residential customers can call Canada Post customer service between 7 a.m. and 9 p.m. Monday to Friday or 10 a.m. and 6 p.m. Saturday. If you are a commercial customer, you can call between 7 a.m. and 9 p.m. Monday to Friday, but Saturday hours are not available.
- Customer Service: 1-866-607-6301
- Calling from Outside Canada: 1-416-979-8822
- Commercial Inquiries: 1-877-683-5895
- Commercial Technical Support: 1-866-511-0546
- VentureOne: 1-877-262-5762
- CanadaPost.ca Customer Service: 1-877-632-6347
- ePost: 1-877-376-1212
- Philatelic: 1-800-565-4362
- TDD: 1-800-267-2797
- Money Orders: 1-800-563-0444
There are two mailing addresses to choose from for Canada Post. Choose the address for your region.
Canada Post Eastern RegionAttn: Customer Support400 St. Mark Ave. 7th Fl. Winnepeg, MBR3C 4K5
Canada Post Western/Central RegionAttn: Customer Support35 Hughes St. Fredericton, NBE3A 2W2
Canada Post offers online customer service, products and information about postal policies and costs on the official website at http://www.canadapost.ca. The website can be viewed in English or French. If you are interested in ordering products online visit the Canada Post online shop at http://www.canadapost.ca/shop/shop.jsf?icid=ln12003724.
Customer Service Email
Emailing Canada Post customer service involves opening a service ticket. Visit the FAQs page at http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/default.jsf#Online to find answers to common questions. If you are unable to find an answer, go to http://www.canadapost.ca/cpo/mc/personal/support/helpcentre/default.jsf#ia0 to submit a ticket. Choose the issue or topic that best describes your issue. Click the topic and follow the directions to open a ticket.
When we called Canada Post customer service we immediately pressed 1 for English. An introductory message played before the list of options started. We tried to press 0 to skip the first list of options, but the list just restarted. Press 1 for residential or 2 for business then press 0 to reach a customer service representative. Our customer service representative, Gavin, was clearly bilingual as his French accent was strong, but not unbearable. Gavin was more than willing to tell us more about the program offered by Canada Post that allows customers to create personalized stamps.